Super helpful! I've been so impressed with Holly in customer service, I was having trouble finding a refill plan that suited me so I contacted ffs and she helped me get a plan sorted that I'm real... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had accidentally signed up for 2 subscriptions for the same thing. So I contacted customer services via WhatsApp. My query was dealt with quickly and efficiently, to my satisfaction. And even thoug... Vis mer
Selskapet har svart
I’ve been a subscriber to FFS for years, and love the product. I recently approached customer services to help with a separate purchase and they were super helpful and responsive. Would recommend to a... Vis mer
I have been using FFS for my razors and other products for a long time and would highly recommend. They have great deals for members and my experience of their customer service has always been excelle... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Hårfjerning
- Leverandør av skjønnhetsprodukter
- Kosmetikk
- Kosmetikkbutikk
- Helse- og velværebutikk
- Butikk for toalettsaker
Skrevet av virksomheten
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Kontaktopplysninger
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Storbritannia
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Enestående
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Reliable and fuss free
Been using FFS for years. It's been really hassle free and easy to use. Easy to change how often you get subscriptions online or ship orders sooner if needed. Communication is efficient and deliveries are always reliable. Customer service from Nikki was great the one time I needed to get in touch.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Stephanie, thanks for leaving us a lovely review. We are really happy to hear that Nikki was able to help and appreciate your continued support ❤️ Thanks, Team FFS x
I contacted FFS Customer Service as I…
I contacted FFS Customer Service as I was having trouble updating my address due to a glitch on the website. Holly responded quickly and efficiently. She updated my address in minutes! Amazing service!
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Maya,Thanks so much for the lovely 5🌟review .We’re really glad Holly was able to respond quickly and get this updated for you.Team ffs 💖
Customer service :)
I needed a new handle after having mine for a few years. I spoke to Holly on the customer service team about the issues I was having with the handle and she added a new one to my next refill instantly, free of charge. I love everything about FFS, but the fact that i got to speak with a person regarding issies not a robot was 10/10😊
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Bethan.Thanks so much for taking the time to leave this lovely review 😊. We’re really glad Holly could get that sorted for you so quickly.Thanks again for your support. Team ffs 💖
The best razor I have ever used & just…
The best razor I have ever used & just introduced my Husband to them.
Lovely products, fast delivery & if you have any issues they are so fast at getting back to you & resolved my issue straight away.
Shout out to Holly she is definitely a credit to the team.
Fantastic all round.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Caroline, Thanks so much for the lovely 5🌟review.We’re so glad to hear you’re loving your razor, and even better that your husband has joined the FFS club too.We’re really glad Holly could get everything sorted for you quickly.Team ffs 💖
Fabulous online customer service from…
Fabulous online customer service from Holly
Issue resolved and loyalty rewarded
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Katy.Thanks so much for the lovely 5🌟review . We are really pleased to hear the customer service you received was fabulous 💖 Team ffs 💖
Holly was really helpful and made me…
Holly was really helpful and made me stay with ffs
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Katie, Thanks for taking the time to leave a 5🌟 review. We are really pleased to hear the customer service you received was amazing, and you have decided to give us another try.. Team ffs 💖
A " free gift " turned into giant unwanted order
A " free gift " bonus for ordering over a certain amount at Cult that's now cost me over £20... couldn't cancel it immediately and then they send next shipment within weeks. Who needs a whole new multi pack of refills weeks after PLUS more shave cream PLUS wax strips. Clearly a scheme designed to lure you in and then max out a reorder you never wanted. Also no one click unsubscribe as you have to contact customer services... So annoyed I fell for this.
As a response to the FFS reply - yes it's all there. And all the onus is on the customer. Wait seven days. Contact customer service. Classic one click buy and many steps to undo. Also who changes blades after one use in a week that they need an immediate refill? Also why is the default tye most expensive refill package with many razors and more cream and wax strips? Tbh if it was just a £5 razor refill wouldnt be such an issue but charging immediate for a whole £20 feel deliberate.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Veronika, Thanks for taking the time to share your experience. We’re really sorry to hear how frustrating this felt. Just to clarify how the offer works. When you claim the free gift through Cult Beauty, you’re then taken to our website to complete the sign up. During that process, the recurring refill plan is confirmed several times before checkout. Customers choose their refill frequency and it clearly states that the first refill order is scheduled after 14 days. The reason for the 14 day timing is because the trial kit only includes one blade. The idea is to give you time to try the razor first, without the risk of running out if you decide you like it. We always suggest giving the razor a try for around 7 days before making any changes, but after that you can adjust, delay or cancel your refill plan through your account. All of this information is shown during the sign up journey on our website. That said, if anything ever feels unclear we’re always happy to help. Our customer service team can be reached via email, WhatsApp, or phone, so there are plenty of ways to get in touch if you need support. Should you need any further help, please do reach out to us. Thanks, Team FFS x
Great Service from Holly
My order arrived without the holder for the shaver. I contacted customer service and Holly was very kind to send out the missing holder. Very happy 😊 Thank you Holly great service❤️
From Cathy
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Cathy,Thanks so much for taking the time to leave this review 😊.We’re really glad Holly could get that missing holder sorted for you quickly.Great to hear you’re happy with the service. Team ffs ❤️
Excellent products and service
I’ve subscribed to ffs for a few years now and find their products high quality and reasonably priced. My subscription is easy to manage and I love trying their new, and expanding, product range. Their customer service is excellent and after a recent issue with my delivery Holly resolved it quickly and to my satisfaction. FFS is highly recommended by me
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, Thanks so much for being with us for so many years. That kind of loyalty means a lot, and thank you for the 5 🌟 review.
Great to hear you’re enjoying the products and having fun trying the newer additions too.Sorry there was an issue with your delivery, but we’re really glad Holly could get it sorted quickly for you.
Thanks again for the recommendation.Team ffs 💖
Great customer service
Great customer service - looking forward to getting my new razor x
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Charlotte, Thanks for taking the time to leave a 5🌟 review. We are really pleased to hear the customer service you received was amazing, Enjoy your new razor. Team ffs 💖
It was very easy to speak with customer…
It was very easy to speak with customer service about my query, Holly sorted out my updated information and notified me of when my next subscription will be sent. Super easy and was pleased with the response time thanks Holly
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Het Georgie,Thanks for taking the time to leave a 5🌟 review. Really pleased to hear Holly could get your details updated and let you know when your next subscription is on the way. Quick, simple, and sorted. Team ffs 💖
Great customer service from Holly
Great customer service from Holly - Royal Mail delivered my parcel to the wrong address but Holly swiftly ordered another to be sent. I then got the package brought round by someone and Holly responded promptly and cancelled the new order. Friendly, polite and quick to respond. Razor is great too!
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Lois,Thanks for taking the time to leave a 5🌟 review. Really sorry to hear Royal Mail sent your parcel to the incorrect address, but we’re really glad Holly could jump in quickly to get a replacement sorted. Even better that she could cancel the new order once the original made its way back to you.Team ffs 💖
Finding FFS was a life game changer
Finding FFS was a life game changer. Their razors are exceptional and the subscription unbelievably convenient. I have loved exploring every new product and my cabinet and shower is literally full of FFS products. I also recommend to friends as often as the conversation turns to shaving.
I have been in hospital long time recently and even had the nurses complimented the whipped soaps and the high quality of my razor. While in hospital a FFS package was delivered, but seemingly damaged in transit. It took a while for one of my friends to collect it from my flat and deliver it to me in hospital. I used their WhatsApp chat option to let them know that I received damaged goods and the problem was resolved by the lovely Holly in two text messages. Despite being well outside the usual return policy, my situation was taken into account and was handled quickly, professionally and with empathy. The customer service i received from Holly was as high as the quality of FFS products. So thank you very much
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Frederika.Thank you so much for sharing this with us 😇.We’re sorry your parcel arrived damaged, but we’re so pleased Holly could step in and get things sorted quickly for you. Wishing you all the best with your recovery, and thank you again for your continued support and recomendations.Team ffs 💖
Great company and brilliant customer…
Great company and brilliant customer service ! I have been a customer for some time now and everytime if I have had any issues with delivery or something ,they have been resolved very quickly .Recently I had a little issue with my blade delivery and Holly responded within minutes and sorted it out by offering to send a replacement .
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Inguna, Thanks for taking the time to leave a review 💖and for being with us for so long. We really appreciate your support.
Sorry to hear there was a issue with your blade delivery, but we’re glad Holly was able to get a replacement sorted for you.Team ffs 😇
FFS are amazing and they're app is so…
FFS are amazing and they're app is so easy to use. I needed help with something and Holly was very promt and friendly to help me out.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Gertie,Thanks so much for the kind words 💖.
Great to hear you’re enjoying the app. Managing your subscription should be simple, not a chore.
Also lovely to hear Holly was able to get you sorted. We’ll be sure to pass your feedback on to her. Team ffs 😇
Great customer service!
Great products, so convenient, and great customer service! I wanted to swap my next blade delivery for a new handle instead as mine is old and a bit worse for wear now. I wasn’t able to do it online; I could swap the blades but for other products not a handle. I used WhatsApp to contact FFS to see if they could do it for me, and Holly replied super quickly and was more than happy to swap them! So pleased! Thank you FFS and Holly! x
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, Thanks so much for the lovely review 💖.
Really glad to hear you’re loving the products and the convenience. And great to hear Holly could sort your issue quickly on WhatsApp and get that handle swapped over for you, quick and easy.Team ffs 😇
Just wanted to say what a great customer service
Just wanted to say what a great customer service from Holly ! Quick reply on whatsup and swift resolution!
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Zuzana, Thanks for taking the time to leave a review 💖. Glad Holly could get that sorted for you quickly.
If you ever need a hand again, you know where we are. Team ffs 😇
Great products & great customer service
I ordered a razor and shave cream starter kit from FFS. The parcel arrived promptly and everything was great apart from the holder had been squashed in the post and was broken. I contacted FFS via WhatsApp and Holly responded within 5mins. She sent a replacement the same day and also mentioned that I might have made a mistake on my subscription order set up. She was quite right, I’d got in a muddle when deciding what to order. She sorted it all out for me, promptly and politely. No pushy sales tactics, just good customer service. Thanks Holly!
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Jilly, Thanks for taking the time to leave a 5 🌟 review.Sorry to hear the holder arrived damaged, but we’re really glad Holly could jump in quickly and get a replacement on the way, and also spot the error on your plan . Five minute replies and same day fixes, that’s how we like to do things 🙌. Team ffs 💖
Holly was really helpful on whatsapp to…
Holly was really helpful on whatsapp to deal with my query. Fabulous customer service thankyou
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey , Thanks for taking the time to leave a 5 🌟 review.
Glad to hear Holly could help you out on WhatsApp and get your query sorted quickly. That’s exactly the kind of service we aim for. Team ffs 💖
Nikki helped me get a replacement part…
Nikki helped me get a replacement part with a swift and easy service. Really happy with the outcome and the ease of getting the issue resolved.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Claire, Thankyoufor the lovely review 💖.
Glad Nikki could get that sorted for you quickly.
If you ever need a hand again, you know where we are. Team ffs 😇
Dette er Trustpilot
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