I had accidentally signed up for 2 subscriptions for the same thing. So I contacted customer services via WhatsApp. My query was dealt with quickly and efficiently, to my satisfaction. And even thoug... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been using FFS for my razors and other products for a long time and would highly recommend. They have great deals for members and my experience of their customer service has always been excelle... Vis mer
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Fantastic customer service! Have been a customer for the last 5 years and they have always been amazing when I've needed to contact them which has only been a couple of times.
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I wanted to add something to my regular blades order, and save myself an additional postage fee. I contacted FFS via WhatsApp and Nikki sorted it all out quickly and efficiently. I have been using thi... Vis mer
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Informasjon om virksomheten
- Hårfjerning
- Leverandør av skjønnhetsprodukter
- Kosmetikk
- Kosmetikkbutikk
- Helse- og velværebutikk
- Butikk for toalettsaker
Skrevet av virksomheten
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Kontaktopplysninger
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Storbritannia
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Enestående
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra FFS
Hey Corinne, Thanks so much for the lovely 5🌟review, So pleased to hear the team were able to fix your issue for you😊.Team ffs 😊
FFS Shaving: Exceptional Service & A Subscription That Actually Works for You
I’ve been using FFS Shaving for a while now and honestly couldn’t be happier. They genuinely look after their existing customers, which is so rare these days. The subscription is super easy to manage—no hassle if you need to tweak or pause it—and everything just works exactly how you want it to.
On top of that, their customer service is absolutely fantastic. Quick, helpful, and always friendly. It really feels like they care, not just about getting new customers, but keeping the ones they already have happy too.
Overall, a brilliant company and a service I’d highly recommend! 💕
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Melissa,This one means a lot 💕.Looking after our customers isn’t a bonus, it’s the whole point. So we’re really glad that’s coming through.Subscriptions should be easy. Change it, pause it, tweak it. no hassle. Just how it should be.And we’ll always be here when you need us.Thanks for the recommendation. We appreciate it more than you know 😊.Team ffs 💖
Had an amazing experience today with…
Had an amazing experience today with Holly. Needed to change my order due to having to many blades...Holly informed me that I could change for other items they have e.g new razor handle ( thankyou) as great idea.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Allison,Thanks for leaving us a 5 star review, your plan is so flexible, you can change your order as often as you need, I am so pleased to hear Holly was on hand to help😊 .Team ffs 💖
perfect customer service
Order arrived in good time. Great customer service- I wasn’t able to pay the next months order and Holly pushed it back for me and gave me extra discount to help me out. Brilliant service!!
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Faye,Thanks for taking the time to leave us a review 😊So glad we could make that a bit easier for you, we are always here to help.Team ffs 💖
Excellent Customer Service
Excellent Customer Service. I’ve been using these blades for years, they are absolutely brilliant - I wouldn’t use anything else.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Elaine, Thanks for taking the time to leave us a review 😊Really pleased to hear you are loving our blades after years of use 💖
You know where we are if you ever need us. Team ffs 💖
Mixed feelings
Really mixed feelings on this one!
I chose to switch to this brand for razors as I wanted an option with recyclable blades which wasn't a safety razor.
Overall, I'm happy with the razor itself. It feels like a quality item, and the blades are good. My only niggle is the handle isn't anywhere near as 'grippy' as my previous razor, so I'm always worried I might drop it and cut myself, but that hasn't happened yet.
My main concerns are with how the company operates. It feels like it's trying very, very hard to upsell / get customers to buy extra products (more than pretty much any other brand I've come across). I appreciate it's trying to make money, but to me, this feels really out of line with the company's claims of being sustainability-focused.
I also don't like how any changes to the subscription require the use of a chatbot (which also tries to sell you extra stuff...), and that subscriptions can only be paused for 3 months at any one time.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Marie, Thanks for taking the time to share this 🙂, it’s really helpful.Glad to hear the razor and blades are hitting the mark. On the handle, we get it. It’s designed to be ergonomic. We never want things to feel pushy or overcomplicated. The goal is simple. Great shaving, on your terms.
Subscriptions should work around you,. If you ever want a hand managing yours, our team can step in and sort it quickly without the back and forth. Team ffs 💖
Highly recommended
I’ve been using ffs for years now, since they started I believe! And never been disappointed. The razors are the best I’ve ever used and will never change.
I recently had a problem with the razor handle and realised it had a lifetime guarantee so messaged the customer care via what’s app, I spoke to Holly who has arranged a new one to be sent to me.
Great service and fast response! I highly recommend this service :)
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Danielle, An OG customer 😍. We love to see it.
So glad you’re still loving the razors after all this time. That’s exactly what we’re here for. And yes that lifetime guarantee has your back.Thanks for sticking with us and for the recommendation. It means everything.Team ffs 😊
Holly was great
Holly was friendly and helpful. Dealt with my request with ease and talked through options etc.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Grant, Thanks so much for the lovely 5🌟review. Really pleased to hear Holly dealt with your request with ease,Team ffs 😊
Fab company
Fab company, been with them years, customer service is great, I dealt with Holly who easily fixed a small problem.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Sarah, Thanks so much for the lovely 5🌟review, So pleased to hear Holly was able to fix your issue for you😊.Team ffs 😊
Had a slight issue with order no…
Had a slight issue with order no problem it was rectified immediately by Holly exceptional customer service provided! Will continue to be a customer thank you !
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey,Thanks for taking the time to leave us a review 😊.Im really glad we could get that sorted for you quickly.Team ffs 😊
So far, so great!
Saw them advertised through another site and decided to give them a shot. My trial order came very fast (I only placed the order 2 days ago and it arrived today!) and I can't wait to use it.
I had a question about my razor, and I used WhatsApp to contact the team. Holly answered my query instantly and was so lovely - she's a credit to the team.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, Thanks for taking the time to leave us a review 😊. This is what we love to hear. Thanks for taking the time to share your experience, it means a lot. Team ffs ❤️.
Absolutely outstanding service
Absolutely outstanding service. Very few companies will send a replacement when the error was on my part in selecting a wrong address, I merely wanted to cancel my subscription and instead they’ve put everything right so’s that I can still try the product at no extra charge. Such friendly and personable customer service.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Charlotte, Thanks so much for taking the time to leave this lovely review 😊.We know mistakes happen, No reason you should miss out because of it.
Really glad the team could get everything sorted for you, and even better that you’re still able to try the product.Team ffs ❤️
Great customer service
Great customer service. I had an issue with a handle and contacted for advice and Nikki, from customer services, has been super helpful and sorted my issue.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Niabh, Thanks for taking the time to leave us a review. Its great to hear that Nikki was able to sort the issue out for you. 😊 Have a great day! Thanks, Team FFS x
Great experience with live chat
Great experience with live chat, had a little issue with my subscription but holly has sorted it straight away within a few minutes. Really helpful and professional. Thank you Holly
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Jo, Thanks for leaving us a 5 star review.So glad Holly could get that sorted quickly for you 😊.Thanks for taking the time to share your experience, it means a lot.Team FFS x
Great customer service and a fab…
Great customer service and a fab product! Thanks so much to Holly for helping me with my replacement razor :)
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Karen, thank you so much for leaving us a lovely review. We are so happy to hear that you love our products and service. Thanks again, Team FFS x
Holly was so helpful and sorted my…
Holly was so helpful and sorted my issue so fast. Really appreciate it. Thank you!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Jessica, thanks for taking the time to leave us a review. Its great to hear that Holly was helpful 😊 Have a great day! Thanks, Team FFS x
Svar fra FFS
Hey Victoria, thanks for leaving us a 5 star review. We're happy to hear that the team were helpful. Thanks, Team FFS x
Reliable and fuss free
Been using FFS for years. It's been really hassle free and easy to use. Easy to change how often you get subscriptions online or ship orders sooner if needed. Communication is efficient and deliveries are always reliable. Customer service from Nikki was great the one time I needed to get in touch.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Stephanie, thanks for leaving us a lovely review. We are really happy to hear that Nikki was able to help and appreciate your continued support ❤️ Thanks, Team FFS x
I contacted FFS Customer Service as I…
I contacted FFS Customer Service as I was having trouble updating my address due to a glitch on the website. Holly responded quickly and efficiently. She updated my address in minutes! Amazing service!
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Maya,Thanks so much for the lovely 5🌟review .We’re really glad Holly was able to respond quickly and get this updated for you.Team ffs 💖
Customer service :)
I needed a new handle after having mine for a few years. I spoke to Holly on the customer service team about the issues I was having with the handle and she added a new one to my next refill instantly, free of charge. I love everything about FFS, but the fact that i got to speak with a person regarding issies not a robot was 10/10😊
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Bethan.Thanks so much for taking the time to leave this lovely review 😊. We’re really glad Holly could get that sorted for you so quickly.Thanks again for your support. Team ffs 💖
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