Farnell Anmeldelser 

Criminally bad service.
The website was broken for several days (Tue, Wed) with login and checkout buttons freezing. Asked them to give courtesy expedited shipping to meet a customer deadline. Was told explicitly "no" by customer support despite them acknowledging that their website was broken for 2+ days. But it gets worse—when I was finally able to order on Thu, I paid for expedited shipping. The item did not ship until the following Wed almost a week later. So I asked support for a refund of the shipping. They were only willing to issue a store credit. Farnell have always been pretty bad with a slow website, confusing interface, slow shipping and unusual stock management, but this experience has finally encouraged me to stop using them wherever I possibly can. Note that if you're ordering 10 or more of an item, you can usually go direct to the supplier instead. This is what I have done for several of the components I needed, and I'll continue to do this because Farnell is such an awful company to do business with.

They know how to take your money instantly, but when it comes to return the money it takes them 2 to 4 weeks even tho it was their problem. I didnt cancel the order.

Promises fast delivery and says they have the parts in stock but they don't have and they don't ship in time. And then customer service is not helpful (chat tells you it is too late in the day, despite they are still open, or when it is not too late in the day, they can't answer and need to send an email to which they take days to reply). It was an urgent request with express shipping, supposed to be delivered fast, never received and hasn't been even processed days after...

Fatto un ordine per un pannello assorbente RF pronto in magazzino e poi dopo 10gg saputo che la consegna era tra 2 mesi. Cancellato l'ordine ma i soldi del pannello ancora dopo un mese non li hanno restituiti inventando documenti già mandati due volte....

I ordered parts 11th July because they were listed as in stock.
21st July I got an e-mail saying that the parts will come directly from a supplier which will take another 12 days.
When I asked about status, Farnell said I had unpaid invoices. (All my invoices had been paid)
I paid this order in advance 31.July
Some of the parts were sent 6th August.
I still wait for the rest. Farnell says that they will be sent 25th August

Sad storry. Not serious business. Allthough they seem to have a good assortment.
Ordered yesterday and today I have recieved an Email telling me that delivery can not be until week 45. Thats in November. Allmost 4 months from now.
The order was paid, but I will cancel and hope for a refund.

Editing my review. Item’s arrived on time. Everything is OK. PCB board succesfully repaired.

I have an account with Farnell. I went to pay my monthly account by dialing the accounts telephone number and then paying the invoice with a bank card.
This month it did not work properly. The call handler had a broken microphone, or the call went silent, or no one answered. I suspect that the call handlers are 12,000 miles away. I have tried to pay my invoice 5 times without success. I have better things to do with my time.

Regards,

Tim Orr

Mage til amatør butik skal man lede længe efter... De er så lang tid om kunde oprettelse at alle varer der var i ordre ikke længere er i varesortimentet.. Jeg er målløs..

Hvis nogen fra bolsjebutikken læser med, så slet mig endeligt fra konto listen. Jeg bruger ikke mere tid på jer.

Abbiamo ordinato 20 pezzi di un NTC Thermistore a €1,90 l’uno per risolvere un problema tecnico urgente. Nonostante la consegna fosse prevista in 1 giorno, dopo 2 giorni è arrivato solo 1 pezzo.

Abbiamo subito contattato l’assistenza per chiedere la spedizione immediata degli articoli mancanti, ma senza alcun esito concreto. Ci hanno semplicemente rimborsato la differenza e suggerito di rifare l’ordine.

Al momento del nuovo ordine, il prezzo era raddoppiato!

Per un’azienda che si definisce partner affidabile per i professionisti, questa gestione è inaccettabile, soprattutto in situazioni critiche dove la tempestività è fondamentale.

I bought a Multicomp multimeter (Farnell product) from an internet dealer. I was uncertain of the accuracy and use of one of the parameters, so I tried to contact their customer support. They never answered. I then contacted the dealer, who also tried to contact Farnell about the same issue. He did not manage to get an answer either. Seems like customer support is non-existing. They have a lot of airy statements like "DEDICATED TEAM AND TECHNICAL SUPPORT" on their webpage. Rubbish.

Abbiamo ordinato una morsettiera da loro in quanto garantivano la consegna il giorno seguente se l'ordine fosse stato effettuato entro le h. 18.00.
Dopo aver effettuato l'orine di gran lunga prima dell'orario sopra indicato, ci troviamo a due giorni dall'ordine senza il pezzo di ricambio...
per due giorni potrebbe non essere un problema ma, se come noi avete da svolgere lavori entro un tot. di giorni, ORDINATE DA QUALCUN ALTRO.
E' inutile scrivere consegna in 24h se ordini entro le h.18.00 se poi questo non corrisponde alla verità.

I use Farnell a lot, a customer for over 20 years & have not ever had an unresolved issue until today.
Back in June we received a common part we use.
The part was booked in against the delivery note & outer bag label. All correct. Happy.
We have to stock minimum quantities & items can be on the for a number of months.
In picking said item this week, it was found to be the wrong item a different size inner bore, only obvious when we tried to fit to another item.
Knowing it had been a few months, I wondered if Farnell would be able to correct the problem as they had sent the incorrect item.
I sent them the delivery note & photos of the outer bag label & a photo of the incorrect item bag.
I’ve spoken to an internal connect & was advised to email the support team.
This is what I received from them!
Thank you for your call earlier.

I have checked with my relevant department and they contacted our warehouse team.

Unfortunately they advised due to it being outside the 90 day claim period since the delivery they were not able to assist further.

I check again with my relevant department but the reply was the same.

I apologize for the inconvenience .

I could understand this if I had made the mistake in ordering the wrong item.

Really unhappy, Farnell mistake has cost us £165.00.

Used to be a good company albeit terrible website and parts searching solution. Now they are comedically bad at customer service too. I have been a professional client for over thirty years using the same email address and last week they held an order (after it was paid) because my email address was invalid despite sending my order details using it... Enough of these clowns, avoid at all costs, there are much better firms around - Digikey now have all my business.

Prodotto di qualità
Spedizione veloce e ottimo imballo.
Non gratuita però, come scritto nell' ordine.

Ho sempre fatto diversi ordini da farnell mai avuto problermi.
Fino a quando gli ordini sono consistenti e di un certo importo sono celerissimi.
Ma quando fai ordini di pochi euro, 8€ di componenti per arrivare a ben 28€ di totale tra tasse e tutte le loro aggiunte di ive e importi, come da cliente da 8€ ti trattano!
Hanno spedito i primi giorni di gennaio 2024, li contatto dopo 12 giorni e mi dicono che loro hanno spedito, che non e colpa loro e nemmno fanno il reso.
Di fatto si sono tenuti i soldi, non ho ricevuto la merce che e bloccata da UPS perchè mancano dei dati che non hanno messo nella spedizione, non mi docono che documenti mancano, UPS non mi dice nulla e mi rimanda al mittente quindi questo pacco rimarrà li in un limbo a vita!
UPS dice che fino a quando il mittende non fornirà la documentazione mancante da li non si muove!
Se facevo 1000€ di ordine e qualche incompetente faceva lo stesso errore loro cosa fanno, fanno a c....zi loro, spediscono se poi il mittende omette documenti o informazioni UPS blocca tutto, loro si tengono i soldi e tu non vedi ne merce ne soldi!
Tanto loro sono in inghilterra!
Però poi vengono qua e devi anche parlare la loro lingua!.
Azienda seria!

Quanto scrivo è quello che è successo a me ed ogni considerazione è solo puramente personale. Ho acquistato del materiale da questa azienda sfruttando la spedizione gratuita, superando l'importo minimo da Loro imposto. Inserisco gli articoli nel carrello e due di questi avevano un avviso di spedizione dagli States e ci sarebbero stati dei costi aggiuntivi. Ho pensato che i costi aggiuntivi fossero stati solo per importi inferiori alla spedizione gratuita. Ok! Faccio un pre check out dell'ordine e vedo se mi addebitano i costi aggiuntivi, in caso positivo rinuncio ai prodotti provenienti dagli States. Al check out per pagare l'ordine questi costi non apparivano, quindi decido di fare l'acquisto! Pago con paypal ed attendo.
Arriva email di ordine accettato, ma.....dopo due giorni mi addebitano ulteriori 26 euro e rotti per costi aggiuntivi prelevandoli, senza mio consenso, dal mio conto Paypal.
Questa è la serietà di una azienda che dovrebbe esporre tutti i costi, in fase di checkout dell'ordine, invece trae in inganno l'acquirente. Inoltre i prodotti arrivano da ogni parte del mondo ed in Europa non ha un magazzino fornito. In conclusione l'azienda con me non è stata trasparente fino in fondo con i costi risultando poco seria. Ora capisco perchè l'azienda ha molte recensioni negative. Non mi avranno più come cliente.

Nachdem unsere Bestellung obwohl als lieferbar angezeigt nicht verschickt wurde, mussten wir nachhaken. Der Kundenservice spricht/schreibt nur schlechtes Englisch (kein Deutsch!). Ca. 10 Tage später wurde dann endlich versendet, Bestellung wurde wohl vergessen. Statt des bestellen Produkts wurde dann etwas falsches geliefert, kann passieren. Abholung wurde vereinbart, aber Nachlieferung und somit Erfüllung des Vertrags ist laut Farnell nicht möglich. Informationen zur Abholung durch UPS warenfalsch, einfach mit Zettel rausstellen wie mitgeteilt funktionierte nicht, da UPS das Paket dann stehen liess. Also daheim sein, den ganzen Tag. Aber gut, das hat dann irgendwie funktioniert. Nun ist das Paket seit über drei Wochen bei Farnell zugestellt, es hiess das Geld wird zwei bis drei Wochen danach erstattet. Wir warten weiter, nun heisst es, dass das Geld erstattet wird, sobald das Produkt in einem Lager in UK ankommt. Daher müssen wir nun überlegen, einen Rechtsanwalt einzuschalten, um das Geld wieder zu bekommen.

Sadly going downhill now, no idea why but the service is simply shocking.

Ordered a "Full Reel" of 1250 parts, received Cut Tape of 1237 parts!

Farnell list the part in 3 part numbers, Full Reel, Cut Tape & Re-Reel.
Clearly we got Cut Tape.

Queried this and the new Customer Service providers seem unable to read the query and reply with something different.

When we eventaully get a reply and ask for the balance of 13 to be sent on a "re-reel" we are told that they cannot do this as the MOQ for a re-reel is 100!

What? Call that Customer Service.
Proper Customer service would have said, we messed up, we will fix it.

Farnell have now been dropped to an "only if last resort" supplier, shame as we did lots of business with them but can't continue to deal with such nonsense.