Extra Help Anmeldelser 

Alexandra worked hard to find a good carer for my Mum and took the time and energy to understand what Mum needed and hoped for. Having found the ever so wonderful Kaytie, who Mum is so happy with, Alexandra stays in contact, just to check in and make sure everyone’s still happy and it’s that attentiveness and professionalism that means the world to us as a family. Having tried other businesses that offered the same services but consistently failed to deliver, we struck gold with Alexandra and know that my Mum is in safe hands.

After years of searching for support for Mum, I found the aptly named Extra Help NWL. For more than a year, Jennine and Sue provided companionship, outings and practical help, enabling Mum to remain independent at home. The easy-to-use BIRDIE app kept me updated with information and photos from their afternoons together, including dementia singing groups, trips to garden centres for ice creams and cakes, help with shopping, and checks on Mum’s safety at home. Mum is now in a care home, but I firmly believe she would not have been able to stay at home for as long as she did without this company. I cannot thank them enough.

Dear Yvette

I would like to express my sincere thanks and appreciation for the help and support provided to my parents.

Throughout the time they received your help, the staff were always helpful, kind and compassionate.

They treated my parents with dignity and respect and their patience and understanding made a real difference to our family. Their hard-work, dedication and genuine support were greatly appreciated and never went unnoticed.

I would not hesitate to recommend their services to others seeking reliable and compassionate support.

With thanks and appreciation
Jo

This company helped my father with his shopping but, when he became unwell, they went above and beyond to help him even more. Carol and Dawn were wonderful, supporting both him and me in his last few months of life, and Emma (who I only recently met) also cared for him for 4 years. Dawn in particular was an absolute angel.
I can’t fault this company and the employees I met. Beautiful humans!

Amazing company to be part of

Excellent quality house keepers. Always thorough. Reliable. Highly recommend.

Jill was a very professional person which attended to my needs and anything else I required. She was always on time and very friendly. I would be very happy to use this service again and would recommend anybody requiring help long term or short help, to get in touch with this company.

I like how this company offers a bespoke service for people who are genuinely struggling. Baz who completed the work for me was non-judgemental, with a warm manner and completed the work to a tight deadline.

From the moment I contacted Alexandra at Extra Help to inquire about a cleaner, the service has been excellent- Alexandra took time to find out what I needed and then went on to match a suitable cleaner to our situation.
Our cleaner Maria is always punctual, very friendly and works very hard. I am happy with the clean every time.

Overall very happy and would highly recommend.

The girls ask what needs doing and will do anything and they do everything well. The girls are very thorough when cleaning even moving furniture and going further than I expected. They emptied my bins even taking the rubbish down to the back steps to the bins in the lane. They have helped me while I have been recovering from a hip operation.

The lady, Linda, that comes to assist my father is amazing. She is reliable and friendly and has become very special to our family. She offers companionship along with household duties and goes above and beyond to ensure his wellbeing.

I am lucky to be able to use this service the people they send are very helpful and kind and always engage with my husband so I can go out knowing he is safe and being looked after very well also if I send a message or email with any questions they will get back to me very quickly with answers so I feel I am in touch at all times

Review from John D:
Very good service Very friendly. Always willing to help. Always in a good mood and happy personality.

Nicki is a very likable woman and I'm very pleased to have work for me.
Thank you Extra Help NWL

The genuine care, Flexibility & willingness to go the extra mile to very greatly appreciated. I was very happy to get extra visits when I was in hospital

I have nothing but nice things to say.
I was looking for a long time, trying to find someone that would be able to do what I needed at a reasonable price.
Alexandra from Extra Help was extremely helpful although I was asking for fewer hours than they would do normally.
Communication is really good and Sandra who visited has been excellent.
If you are thinking about any help you might need, give Extra Help a ring.

It was by pure chance I came this service and I am truly thankful I did.
My mum is 90 and in past any help she's had they have stolen from her, so both very apprensive about this.
It took alot to convince my mum but she was willing to try.
She met a lady called Katy, who was the manager. After a long meeting and chat about her fears, anxiety and trust issues, Katy offered to be her person to provide the service.
From this day, Katy has been excellent, her and my mum.have built-up a good relationship. Katy always checks in to see what needs doing, she is punctual, she delivers a high standard. She is respectful of mums environment. She communicates with me after each visit.Her rates are very reasonable and its changed my life and my mums.
I would highly recommended her services, as from our experience she is very good. She will vet carefully any new recruits, which is important, DBS checking is mandatory again important.
Thanks Katy for everything.

Extra Help South Hams (Torbay) have been a real life-line in helping to care for my elderly mother. Sarah and her team (especially Kerry), provide daily support and companionship whilst also helping with chores and ensuring my mother is able to remain in and look after her own home. Sarah provides an excellent service, always friendly whilst being professional. They always go the extra mile and I would recommend then to anyone in a similar position. Thank you!

Great experience with the company. Very caring individuals.

The cleaner is very kind and polite plus does a great job. Turns up on time & the place is thoroughly cleaned. Definitely worth the money & recommended.

The helper provided has been exactly what we needed. She is excellent at her job and a great support.