EVA Air Anmeldelser 

In den letzten 2 Jahren wurden bahnkosten Flughafen Zubringer gestrichen. Neu ist es erst 5 Monate vor Rückflug Sitzplätze zu reservieren und dies um € 70 pro Person. Fliege seit mehr als 10 Jahren mit EVA Air, überlege andere Möglichkeiten

We had a very bad experience with EVA Air. In March, we booked a flight from Hangzhou, China to Taipei, Taiwan, scheduled for 7/1/2024, directly through the EVA Air official website. Unfortunately, EVA Air canceled the flight without notifying us. When we contacted customer service about the issue, they insisted they had sent us an email, even after we showed them our email history as evidence to the contrary. This unexpected cancellation threw our travel plans into chaos. We had to spend much more money to book a new flight, cancel hotels, and rearrange our travel plans. What a mess, and they refused to compensate us for our loss.

I had a flight book from London to Bangkok Airport. I paid extra money to get a door Isle.seat. I did not get a door aisle seat on the way home. I paid money for a I'llseat, I did not get an aisle seat. The plane was full up. They were taking people from Thai air and put them on eva

1 STAR. publishing fake flights that are not available. Not mentioning ''waitlist'' on the Star Alliance redemption program. They want you to transfer points first, and then you will find out that the flight is not available and you are waitlisted. Then, you can't transfer the points back. Avoid at any case these scammers!

Il a quelques companies qui vous font payé 57$ un service que vous avez pour 7$ sur le site officiel du gouvernement Canadien. De plus le site officiel vous donnera une réponse bien plus rapide.... donc à fuir... Rechercher le vrai site qui doit faire référence au gouvernement Canadien et ne facture que 7€.

Très bonne compagnie aérienne, je l'ai utilisé pour un voyage entre La France et Taïwan. Ma destination finale avec une escale était le Japon, mais la grande majorité du trajet (90%) était donc couverte par Eva Air. Personnel sérieux, avion confortable. Il y a des films américains (en VF) et internationaux (j'en ai profité pour regarder par exemple un film indien et un film chinois sous-titrés) et aussi des jeux (par exemple Plants vs. Zombie) sur les écrans de chaque siège ce qui est bien pratique pour patienter jusqu'à l'arrivée. Il y a des repas servis durant le vol. Quand on atterrit il y a une petite musique asiatique traditionnelle qui se déclenche dans l'avion.

Mein Gepäck wurde beim Flug von München nach Cebu beschädigt, die Schadensmeldung wurde einen Tag später via APP eingereicht, nachdem auf meine Meldung keine Bestätigungsmail kam habe ich via Mail nachgefragt.

Beim Rückflug von Manila wurde der Schaden am Flughafen vom EVA Air Personal erneut aufgenommen, bis die Mail bearbeitet wurde vergingen ca. 8 Wochen, von der neuerlichen Schadensmeldung in Manila wollte niemand etwas wissen, für einen erneuten Antrag war es zu spät.

5 Monate Später nach etwa 15 Telefonaten wurde mein Antrag auf Schadenersatz mündlich abgelehnt, die Sachbearbeiterin Fr. Cesco Bolla fand es nicht für notwendig auf meine Mails zu antworten.
...Sollte ich künftig Alternativen zu EVA Air haben werde ich bestimmt diese wählen

Wir sind im April 2024 von München über Taipeh nach Osaka geflogen. Zu behaupten dass die Sitzplätze beengt wären, wäre eine Untertreibung. Ich habe 13+3 Stunden in einer einzigen Position verharrt, konnte nicht mal das Essen essen da ich die Arme nicht bewegen konnte. Ich finde das ist menschenunwürdig. Zudem wurden unsere Koffer beschädigt: beide Koffer, neu, jeweils im Wert von über 200 Euro insgesamt, wurden beschädigt und sind nicht reparierbar. Erstattung Fehlanzeige! Trotz mehrfacher Anfrage gibt es nicht mal eine Begründung. Ich würde jedem raten sich gut zu überlegen mit EVA Air zu fliegen. Für mich ist es eindeutig: Nie wieder EVA Air!!

First time my kids flew and EVA is the final craft to destination. The kids don't have any clothes and all but the checked-in baggage were misplaced and delivered after almost 2 days. Of course, the kids will have to buy things to use. Then one of the baggage is damaged. Cebu EVA emails and numbers are either not working or cannot be reached. Online has no options to submit the issues. the damaged baggage report not accepting the ticket number in the boarding pass. It is like dealing with a queen or king. I tried EVA country of origin even the connecting countries, I am pointed to Cebu EVA in the Philippines which cannot be reached!

Flew EVA Air to/from Taiwan for the 1st time. We were shocked at their lack of service and poor quality food. Flight attendants were not friendly, no smile and looks like they are lack of manner training. Passengers are rather bad manners too, feet extended to the front seat touching our elbow! Some lying down with their legs onto the walking area causing people to trip. Flew ANA to Japan before and the service was night and day in comparison. Their food presentation and quality were way better and fresh! Eva Air has a long way to improve.

They refused to refund the ticket after the earthquake.
They don't care about tourists' safety but only care about the money for their business income. Very disappointed!

I have never have this terrible experience with Ava
I bough a business class from Florida to Vietnam with my brothers
And apparently they do not care , customer service was terrible
I got to the gate and guess what no business class sit was available, only have economy and they force me to sign a economy class with no refund because they tell me it is my volunteer, I say no
I did not sign and they told me I have to wait for tomorrow, which mean I and my brother shad to wait over 13 hours t the airport and it doesn’t mean we can get on the next day because they pushed us on stand by .
I hope no one will get this experience with Ava airline like us .
I hope people read their reviews before they book with Ava airline .

Just flew Eva (13 hours) from Bangkok to London. For the main meal service all Eva Air's competitors have a drinks trolley which serves passengers 3 times - once before the main meal, once during the main meal and a third time when passengers are finishing their main meal. To save money, Eva Air only has the drinks trolley to come round just one time at the start of the main meal. Given that passengers have paid several thousand pounds (dollars) this is a disgrace.
Of course, you can get another drink by calling for a cabin crew member. But they seem to take forever to respond even though Eva's Business Class cabin is smaller than their competitors'.
Don't waste your money on Eva Air Business Class.

First time flying with them. Great experience, great service, polite staff.

I was worried after seeing all the negative reviews but I had no such issues 👍

The updated app does not work. Ha e attempted to book airline tickets several times, only to have the website stall for over 10 minutes each time I attempted to book flights from LAX to TPE. Very frustrating.

I Flight from Ho Chi Minh Viet Nam to Taiwan Taipel BR0396/28FEB . My Boarding Time 15:25 . I came to Check in tickets . I was stand more than 1/12 hours only 30 people front of me. Those Viet nammese working For Taiwan. They very slow. The worst in Viet nam. Not recommend. Bought tickets from V-N to Eva air.

Altijd was ik positief over EVA-air maar dat is nu toch wel wat minder geworden. In januari naar Bangkok gevlogen in de business class en dat was een teleurstelling. Het begon met de lounge. De Aspire lounge is al een jaar gesloten i.v.m. verbouwing en als alternatief kon je gebruik maken van Frames café. Wat een ongelofelijke afgang was dat. Onbeschoft, buitenlands personeel, het eten was summier en het zag er uit of het al een keer was gegeten. Beperkt aanbod van drankjes, vieze stoelen en vloeren, niet eens een toilet, etc. Dit is geen lounge maar een disgrace voor Schiphol! Het eten tijdens de vlucht was zeer matig en ook niet volgens het menu. De service van het cabinepersoneel liet te wensen over. Ik zat op een kapotte stoel maar gelukkig was er nog een andere stoel vrij. Het ergste was nog een floddergezin met 2 krijsende en huilende kleine kinderen. Geen oog dicht gedaan tijdens de vlucht. Kleine kinderen zouden gewoon niet toegelaten moeten worden in de business class waar mensen veel geld voor uitgeven om een relaxte vlucht te kunnen hebben. Wat een teleurstelling! Gelukkig was de terugvlucht uitstekend. Heerlijke maaltijden en uitstekende service. Mooie, schone lounge in Bangkok met voldoende keuze m.b.t. eten en drinken. Dat maakte de reis enigszins goed en daarom 2 sterren. Wel helaas weer het zelfde gezin met de weer jankende kinderen maar ik mocht naar een andere stoel, samen met nog 2 passagiers die er ook helemaal klaar mee waren. De stewardess toonde volledig begrip. Klacht ingediend via de officiële link die ik van EVA.nl had gekregen maar ze doen er niets mee. Niet eens een excuus! Of ik even een survey over de vlucht wilde invullen en onder de deelnemers worden dan 3000 miles verloot. Yeah sure! En dat voor een star alliance!

Both flights were smooth and all food served were delicious,filing and sufficient. May I suggest that one of the flight crew be assigned to regularly check the washrooms for neatness especially keeping the washroom floor dry.
We had mixed experiences in EVA AIR SENIOR WHEEL SERVICE.
In MANILA, although our porters expect TIPS, they provided good service in escorting us Seniors from the EVA air check in counters thru immigration
and to the boarding areas.
Our Porter in TAIPEI on the other hand REJECTED TIPS saying that the service he provided was part of EVA Air Service.He also provided good service,
However,TORONTO Senior Wheel Service is very inefficient and disorganized, I think EVA Air should review its contract with its Pearson Airport Wheel Chair service.The Porters are so detached and seem not to care less.
Except for the single occurrence IN TORONTO, we would rate our trip to the Philippines thru EVA AIR as VERY GOOD.
We intend to go back to the PI late this year again thru EVA AIR.
To the Flight Crew members, Thanks a lot to YOU ALL for your great flight service.
KUDOS !!!!!!

Mr and Mrs Zoilo and Monina Paragas
Toronto,Ontario

Don't bother with their Infinity MileageLands program, i found it impossible to use.
And the rest of the website is nearly as bad.

I have a ticket on your Airline for April 8 from brisbane to bangkok and stopping in Taiwan . unfortunately i lost my main job and now cant travel on those dates . I was flying to thailand to organise my wedding plans which i cant do now . My partner is very upset and there's No refund or change of Dates . I have spoken to the Airline in person and also the Booking site and they refuse to help .