EVA Air Anmeldelser 

Bought a ticket from RDU to TPE connected through SEA from EVA's website. The direct flight (Alaska Airlines) from RDU to SEA was issued from EVA's website and delayed for almost two hours. Thus, I missed the flight to TPE. The service is HORRIBLE. There is no one at the counter to deal with the issue. Alaska said EVA departed earlier and could wait for the transferring customers. EVA said that's not their fault. They just kicked the ball to each other. Alaska assigned me a ridiculous route back to TPE the following day. I called EVA customer support and they said they can't help even though they have plenty of empty seats on the next day's flight from SEA to TPE. EVA has no official reps at the airports. Please stay away from them!!!

entertainment system wasn't working in Premium economy for both my flights. No compensation was given as according to their records it worked fine.

It's OK as long as you're not a single traveler in Business Class. Then they move you all over the cabin to pacify the complaining rich people. Pathetic class society nonsense in this day and age.

In mid November, 2024, my husband and I were going on a cruise ship trip in Indonesia and Australia. My cruise company arranged some of our flights by taking EVA (BR25 & BR255) all the way from SEA through TPE to DPS. I was excited at the beginning because I heard friends' positive comments on EVA; however, when we just entered the cabin, very uncomfortable experiences started encountering: because we are senior and short, so my husband had a problem when trying to put his carry-on luggage into overhead compartment, the flight attendant stood near by saw that but did not give him hands for a help, instead she just vocally instructed him doing this doing that, so my husband joked back and said something like "So if my luggage falling out from the compartment, you're going to be responsible for, right?". The flight attendant immediately replied "Why should I be responsible for? ..." Her voice and tone was rude in Chinese. Another incident came on the way to Bali when the attendant started serving drinks and water, what we saw was the attendants serving all the passengers surrounding us, and skipping us (don't know if it was discrimination issue). We were very thirsty at time, so when the attendants were moving away, my husband immediately, naturally responded and gently touched one attendant's arm to remind her we were forgot being served. Unbelievably, the attendant without checking the circumstances responded back to him by yelling "Don't touch me!" What a hell, this is the rudest response we have ever encountered on the flights. Another incident came earlier on the way to TPE, when the attendants collected the trash after meals service, one of them standing by me was handling trash chaos, she kept dropping trash on the floor, so when she tried to move backwards, I immediately notified her by touching her arm (because her eyesight was looking away from me); she immediately yelled "Don't touch me!" I was very shocked but did not said anything, I just used my finger pointed to the floor hardly! I think no matter how the passenger did, a flight attendant yelling was a very rude behavior. When I looked back all the circumstance, yes, it was not my business caring about how stupid those attendants doing their jobs, but I did care the safety of myself and other passengers - I didn't want myself neither did I want anyone else trapped over the trash the attendants dropped on the floor and resulted in serious hurt. Was I wrong doing this? I guess I should have fought back to her rude behavior. What I want to say to EVA is under those circumstance, it is very nature by gently touching attendant's arm or back to get her attention as long as it is for a good reason. The attendants didn't need yell "Don't touch me!" immediately back to the passengers if they did not intend to take advantage of them like harass. We didn't touch them on the inappropriate spots, like butt or chest or face of their bodies. What a hell did they need to yell "Don't touch me!" ? That sounds something horrible were happening.

Overall, I feel EVA air lines its aircrafts a bit old, foods were OK, but the flight attendants' manner are bad/services not professional, with poor English conversation skills, . . . Their faces had no smile. They thinks they are "Miss (小姐) and Mister(少爺) of airline", not "attendants". They don't have good work ethic concepts! Most of them are short, slim and not strong enough to help passengers loading carry on lugages when needs. If flight attendants want to be "Miss (小姐) and Mister(少爺)", they should stay home let their families taking care of them. While Taiwanese try to reach out the world, if such typical airline companies can't have good services for the world, who're going to stand by their side? "You can't "對接世界", period." The onboard announcements were not clearly heard, the volume of voice was too low, especially female attendant's voice, sounded like they were too shy to speak out or lack of communication skills.

Was being hold up 1 hour just for checking in.. the one who checking me in is a trainee and yet the supervisor just stand at the side looking.. they say my visa is not correct (where they keep checking previous trip visa which expired. and in the end i missed my last gathering moment with my friends.. i also need to rush to get into boarding. mistake on their side and they do nonthing to compensate displeased customer. Worst money have ever spend on airline.. even indian or sri langka airline serve better than them, even tho i have bad experience with them.

There is no priority boarding for EVA Air’s Premium Economy. Even with the “fancy” name, the boarding process was still basic and I found myself boarding in Zone 4.

The zones range from 1 to 5. Zone 1 is the first to board, and then, there's me in Zone 4 ( premium economy and silver member for 20 years. Economy was in Zone 2,3 and 5

I was just confused as to why EVA Air Premium Economy didn’t have priority boarding like China Airlines.Nico Schmidt Silver member 2300619790

I have flown about 18 with EVA within the last 4 years and have another 4 one way flights with them again this December. Based on my experience with EVA Air, they have always been consistent with their service. They are typically on time or sometimes arrive early. The food is decent and I love the fact that they use metal utensils. The seats are very comfy as well. I have only tried economy and premium economy, but I can't complain. They have a lot of leg room unlike other carriers. The FAs are relatively friendly as well and I have not had issues with their service. The only caveat is if you have a connecting flight, you'll go through another screening in Taiwan, which can be a little annoying due to the fact that you literally just got out of the airplane, but you could also see this as a great extra precaution. Although I have flown with them several times, my only gripe is that not all miles were accounted for even for those that I explicitly asked their rep to kindly ensure my miles number is listed. I know I'm still in the green tier, but I do hope to reach gold or diamond in the near future seeing that their prices are very competitive.

They have decent leg room, the food is bland and my flight from Taipei to Bangkok was delayed for over an hour.

Took a flight to Bangkok 12 days ago , never used Eva air before. We were expecting a modern plane .unfortunately the triple seven was old the seats are not comfortable.entertainment was rubbish food is not fit for consumption all though the staff were pretty friendly on the way back decided to get an upgrade at the airport. I nearly fell over they wanted 2.5 grand for the two of us to go to premium. Had to sit it for 13/14 hours
Certainly will not use this airline again

Nog niet eens 1 ster waard. Hoe kan je star Alliance niet eens bereiken. Er was iets mis tijdens de boeking. Telefonisch niet te bereiken. Balie gaat pas om half 7 s'avond open op Schiphol maar er zit niemand. Vervolgens zeggen ze Nee we zaten er wel. Nee je moet een ander nummer bellen. Laat zien naar welk nummer je hebt gebeld. Vanuit de reis organisatie word je naar hun verwezen en vanuit Eva air naar de reisorganisatie. Eindstand vluchten gemist

Customer Service, a big NONE!!! Hire more people here in the US.

Too bab ! Some ground check-in counter staff are so bad in handling and talking to customer!

Koffers 3 dagen later geleverd dan onze aankomst in Thailand. Hebben noodzakelijke kleding gekocht (bij goedkope winkel). Eva air geeft niet thuis mbt compensatie voor gekochte kleding.

Absolute worst airline to deal with. Not contactable in the US. Calls go to voicemail have NEVER got a call back. Emails are also NEVER responded to. Absolutely inscrutable website when trying to book award travel. Booked a flight, they put us in the wrong class, cancelled immediately, the hoops needed to jump through are virtually insurmountable to get a refund & miles released would crush any soul. Avoid at all costs.

Ik vlieg al jaren met deze maatschappij en het is tot nu toe elke keer perfect geregeld.

Als je iets extra's wilt eten of drinken, wordt er nooit moeilijk gedaan.

Ik wordt altijd netjes behandeld.

Ik begrijp al die negatieve reacties hier niet en dat verdient Eva air ook niet.

Eva airline has no customer service to help people if you need help, I was trying to book 2 airfares from Seattle to Hongkong for my parents, I have been trying to call Eva airline booking and reservation line for 2 days, all days no one pick up the phone, always line busy it doesn't matter what time you called, no call back feature like other airline, I don't think they actually has anyone working for helping customer's need. Eva website also has problems, I try to book the tickets online myself, but the payment process has issue that not willing to process my payment, I have been trying for 2 days online booking not working, you can not call or Reacher anyone to get help. Terrible airline on customer service for reservation issue for Seattle location.

Wir wollten für unsere Tochter ein Begleitservice buchen aber bei der Hotline wurde uns gesagt das der Begleitservice kostenlos ist.
Wir hatten zwei mal bei der Hotline angerufen und uns wurde bestätigt das wir beim Check in es nur sagen müssen das wir ein Begleitservice benötigen.
Bein Check in wurde uns dann gesagt das die Airline keinen Begleitservice anbietet.

Absolute Frechheit

Eva airlines has really gone downhill. I just took a flight from tpe to sea and the service was terrible. I requested an aisle seat when I got on the plane because I needed easy access to the toilet and got a snotty remark from one of the air hostesses that the flight was booked and I'd need to negotiate it myself. They don't care about their passengers it was obvious. Beyond that they don't like to give you water when I request it they only fill the cup about 1/3? Meanwhile staff enjoys their time with little regard to customers. Miserable experience. Be careful about using this airline.

Ceux qui disent que eva air est une tres bonne compagnie ont simplement eu la chance de ne pas avoir ete victime de leur defaillances, qui sont frequentes.
cas present: une reservation, pour 2 voyageurs (vol fr vers taiwan, le 14juil24). les 2 voyageurs recoivent leur boarding passes a leur arrivee, puis l'un enregistre un bagage (checked) avec succes, alors que l'autre est impossible, avec une machine, et d'autres machines essayees, donnant erreur apres erreur, et il n'y a aucun agent sur place capable de remedier aux problemes. ceci est arrive a d'autres sur ce meme vol. dans l'un des autres cas, le fils prend l'avion alors que son pere ne peux pas partir a cause du meme probleme de machine qui ne fonctionne que par intermittance.
les seuls "agents" presents sur place ne sont capable de rien d'utile et envoient les gens qui ont le probleme vers les autres compagnies pour tenter d'enregistrer leurs bagages, sur les machine des autres compagnies. VRAIMENT?!?!?!?!?
au final, les 2 voyageurs ne peuvent pas prendre l'avion, sinon ce serait un mineur de 14ans qui resterait a l'aeroport, seul. il n'y a personne d'utile sur place avec qui parler et pour corriger la situation.
et ensuite, suite aux problemes a 100% de la faute de eva air, ils ne veulent pas rembourser les gens qui ont eu le probleme, totalement independant d'eux

In den letzten 2 Jahren wurden bahnkosten Flughafen Zubringer gestrichen. Neu ist es erst 5 Monate vor Rückflug Sitzplätze zu reservieren und dies um € 70 pro Person. Fliege seit mehr als 10 Jahren mit EVA Air, überlege andere Möglichkeiten