EVA Air Anmeldelser 

Abbiamo volato con Eva Air, scalo Taipei da Milano a Manila. Onestamente ho trovato i sedili dell'economy abbastanza comodi, ho apprezzato l'intrattenimento e sul volo più lungo anche il cibo secondo me era buono (mentre sul secondo volo più corto la qualità era decisamente inferiore). I voli sono stati tutti in orario e non abbiamo avuto nessun problema.
Quindi mi sento di consigliarla!

I had a call with Tiamat just now and was met with quite brash and unhelpful responses, the customer service is very much ‘it’s down to you, we have nothing to do with it’.

I was asking if it would be possible to move my partner next to me for our 15 hour flights to and back from Thailand and found her tone to be quite patronising and rude, offering little advice or assistance.

I traveled via EvaAir. I commend the pilots for very smooth take-offs and landings!

Vertraging op vertraging. Vlucht uiteindelijk ruim 24 uur later vertrokken, geen communicatie over vlucht en wat er gaande is. Nooit weer EVA air.

Just back from Vietnam to toronto via Taiwan.
The crew was with attitude. Don't get me wrong , they do they job but with the feeling " don't ask us for something "
Seat in economy very uncomfortable
Premium economy doesn't look good either .
Food is good. They also provide snacks and sandwiches between the meals.
Plane is kind of old .
Flew to Vietnam with cathay and the was much better in every aspect.
Both tickets with eva out of curiosity to check them out. Was wrong choice

Autant le voyage aller Paris Hanoï avec escale à Taipei était plaisant et le personnel de bord sympathique et aidant, autant celui du retour était désagréable. Hôtesses pas à l'écoute, à la limite de l'impolitesse chez une en particulier, repas pas très bons (précision:j'aime la cuisine asiatique) pas de tournée café thé au petit-déjeuner pour certains rangs, on a dû demander. Air conditionné beaucoup trop froid, on se les gelait, même avec pull et couverture.
Sinon, très bonne appli, enregistrement automatique si on le désire, vols à peu près à l'heure, films ou jeux dans l'avion, et possibilité de télécharger des journaux avant le départ. Prix du vol intéressant si on n'a pas peur de ne pas dormir pendant 24 heures.

Thank you, EVA Air, March 29, 2025

Time: 12:10
Airport: Bangkok
Airline: EVA Air Corporation
Flight Number: BR075

I had booked my ticket online for my return flight to the Netherlands with EVA Air, but I couldn’t select a seat due to a technical issue. At Bangkok Airport, when I was getting my boarding pass, I explained to the staff that I have COPD and requested a seat by the aisle. They said "okay," but then unfortunately told me there were no aisle seats available and gave me a middle seat instead.

Later, when I arrived at the boarding gate and scanned my boarding pass, it triggered a red alert. A staff member came, took my boarding pass, and gave me a new one, saying, “We have reserved an aisle seat for you.” I couldn’t believe it! Out of all the passengers, they hadn’t forgotten about me and had followed up on my request.

This experience made me realize that being a great airline isn’t just about having beautiful planes. Thank you, EVA Air employees!

The on like booking was a mess!!!! The system will have an error that you have not enough funds from your payment though nothing was entered yet. I called customer service and they told me to switch my browser to Google chrome. I switched to chrome and same error message. I've utilized Safari and microsoft edge and the same issue. Terrible on line booking system

Terribile customer service. No one anser the phone (customer service 800 695 1188) been calling in the past few days, no anser, no vociemail, no call back service. I would avoid eva air in the furture.

Over the past forty years, I have primarily purchased airline tickets directly from major airlines. However, in November of last year, I booked an EVA Air ticket for my mother through OVAGO.com. Unfortunately, in January, her health took a turn, and we had to cancel the trip. Since the ticket was non-refundable, I reached out to OVAGO.com, hoping for a possible solution.
I had the pleasure of working with Pierce from OVAGO.com, who helped me contact EVA Air. To my surprise, EVA Airline customer service team was incredibly understanding and professional. They took the initiative to directly coordinate with OVAGO.com, and within just two days, they provided a very reasonable and satisfactory resolution. Their responsiveness and dedication truly stood out.
Because of this exceptional experience, I am giving EVA Air the highest rating on Google Reviews. Their professionalism and customer-centric approach exceeded my expectations. This is a trustworthy airline, and I highly recommend their service!

Am I ever impressed with this airline. The food was delicious and the service was amazing! I wanted to give a shout out to them as I left my phone in the pocket of the seat. They had it back to me before my connecting flight. I was soooo grateful. Thank you EVA Air for such wonderful service. 5 ⭐️ all the way.

Amir did Very good at explaining in detail & helping & showing a better way to become debt free.

Mixed feelings about the experience. The outbound flight was below average, the inbound one was ok.
Meal was good, but the crew didn’t really give out water (until asked to).
Seats were ok in economy and movie choices were not too bad.

Things they can fix: Cabinet crew - distinct difference between Thai Eva staff who worked hard and were very friendly and the Taiwan staff who were indifferent, perfunctory, cold and hid in their huddles, one was rude to passengers around me.
2. Food - snacks were all UPF carb rubbish. Meal food was cheap and nasty. Take your own snacks and meal supplementary food.

We see a lot of reviews here on EVA where sadly passengers have had bad experiences. We can only say that having flown EVA many times we haven’t found them to be anything other than very good. In fact we are planning another trans pacific set of flights with them again this year. However if (if) EVA’s service reviews indicate otherwise we might have to rethink what would be a large family business class booking.

While checking in at O'Hare Airport in Chicago to fly back to my country of residence, staff at the check in counter pulled me out of the line and told me they wouldn't let me board until they had my passport approved with immigration staff at my destination. The reason? A tiny smudge on my passport that had been there for years. I have never before, nor since, had any staff, customs officials, or other personnel raise this issue about my passport, let alone go so far as to deny boarding because of it. The EVA staff at O'Hare pulled me out of the line and nonchalantly told me they would have to deny boarding, until they get clearance from the immigration authorities in my destination country. I could tell by their expressions and the way they communicated that they did not care at all in terms of the consequences to me and my family. They made me step to the side and seemed to forget about me until I asked them for an update on the issue. I ended up waiting an hour for EVA staff to finally reach immigration in the destination country, who approved my passport without an issue. Thankfully it was morning in my destination country so immigration staff were available - had it been after hours I doubt EVA would have let me board. It was an absolutely bizarre experience with extremely unprofessional and disrespectful staff, an issue I have never before encountered with any other airline. I followed up with EVA customer service after the incident with an email complaint, which was dismissed by their customer service with the same nonsense explanations provided by the O'Hare staff. I will never fly them again and recommend others think twice before doing so.

Une expérience très satisfaisante

Un peu de contexte :
Type de voyageur : Nous étions deux personnes environ 1m60 moi je suis fine et la personne avec moi est plutôt large, musclé.

Vol : en classe économique en fin septembre pour 3 semaines nous avons fait à l'aller :
Paris CDG -Taiwan (12h30 de vol) , escale de 8h à Taiwan puis Vol Taipei- Tokyo Narita (3h30 de vol)

Au retour : Tokyo Narita - Taipei (Taiwan) 3h30 de vol puis escale de 8 heurespuis le retour Taipei-Paris CDG (15h de vol)

Type d'avion : Boeing 777-300ER et Boeing 787-10

Mon avis : C'est la première fois que nous prenions cette compagnie aérienne et très honnêtement c'est une des meilleures compagnie que j'ai pris, on était hors saison mais on on a eut des soucis de délai au retour, l'avion était en retard mais c'était bien maitrisé et aucun problème d'annulation.

Les repas étaient vraiment très bons, chauds, variés. J'ai remarqué que le thème du repas était souvent un mix entre les plats du pays de départ et d'arrivée, donc on a eut des plats plutôt français à l'aller et des plats plutôt taïwanais ou japonais en fonction du vol.

On a pris en tout 4 fois leurs avions et je dois dire qu'ils sont très professionnels. Le personnel de bord est très aidant, si vous avez faim, soif, vous pouvez vous servir à l'arrière de l'avion pendant les temps "creux", leurs toilettes sont super propres : il y a de tout, des serviettes hygiéniques, des crèmes, des masques pour les yeux.

J'ai pu pendant mes escales un peu voir Taiwan, en tant que Français c'est plutôt simple de sortir, j'ai beaucoup aimé Taiwan pour le peu que j'ai vu. Il faut savoir que cette compagnie aérienne n'a jamais eut d'accidents d'avion, c'est pour ça que je l'ai prise aussi, pour le prix, défiant toute concurrence (un vol aller retour pour 2 personnes à 800 euros, c'est pas cher du tout) surtout qu'on a le droit à 2 bagages en soutes chacun de 23 kg chacun donc en tout 4 bagages en soute de 92 kg ! Bien sûr 1 bagage cabine et 1 sac à main, pour des gens comme moi qui achètent beaucoup au Japon ou ailleurs ça vous aidera beaucoup.

Hotel pour dormir à Taipei : Si vous êtes prêts à dépenser + de 150 euros pour 8 heures vous pouvez tenter votre chance il y a très peu d’hôtels, à l'aller on était morts de fatigues on s'endormait sur les sièges de l'aéroport c'était terrifiant. Si votre vol arrive par exemple la nuit ou le matin, et que vous repartez l'aprem, vous pourrez pas réserver d'hotels en dehors de l'aéroport, pourquoi ? à cause du CHECK IN. Nous par exemple on était arrivé à 06h00 du matin heure de Taipei, et on devait partir de Taipei à 15h00, la plupart des hotels avaient un check in à 15h00 donc on ne pouvait pas dormir sauf en payant une lounge à + de 200 euros pour 8 heures...

Le wifi : Je trouve ça génial d'avoir le wifi 30min gratuit, c'est déjà ça, ça m'a sauvé la vie, j'ai pu annuler des réservations où je m'étais trompée

Le seul point négatif je dirai sont deux choses :

- J'ai pas trouvé le service client très aidant, j'ai pris de base avec une agence de voyage en ligne ce vol, et je voulais me surclasser en payant, pour l'économie premium mais ils refusent car je suis pas passé par eux directement. Mon agence bien sûr me propose des frais exorbitants pour faire ce changement, c'est très dommage

-Un sujet classique : la taille pour les pieds et les épaules de la classe économique, 15heures à survivre à ne pas pouvoir bouger trop car sinon vous allez perturber votre voisinage, ne pas pouvoir dormir car vous avez nulle part où poser votre tête, vous ne pouvez pas trop baisser votre siège car sinon vous dérangez ceux de derrière. C'est vraiment horrible, c'est pas lié uniquement à EVA AIR mais honnêtement faut vous tenir prêt à vivre ça : dormir assis, lorsque vous mangez faire attention à pas pousser avec votre coude le voisin, j'ai l'impression de jouer à Tetris avec mon plateau pour pas tout renverser car il y a peu de places.
-Pour le côté média : c'est OK sans plus. Y'a des propositions de films, jeux, musique mais c'est pas un catalogue qui m'a bien fasciné.

Terrible service. When we asked something, they answered as they didn't want to. Their smiles is fake .Our tickets must have been cheap, so they didn't want to serve us. They wouldn't even change our tickets. The service in Thailand is really bad. I wish they would train their staff. Whether rich or poor, everyone should be treated the same.

Flew EVA Flight BR067 (4 Dec 2024) from Bangkok to London. Flight attendants Aree P. and C. Chung were both VERY RUDE!!!! They talk very passive-aggressively and were standoffish and unhelpful. The flight was also thoroughly uncomfortable and worth forgetting about.

I recently traveled with Eva Air, and it was a mistake I won’t make again. Upon collecting my luggage, I discovered a large dent in my suitcase that had compromised its structural integrity (the second airline that had done this to my second suitcase). The damage left the case unusable for onward travel, as it is now liable to crack under the slightest pressure.

What’s worse is the complete lack of accountability or proper customer service from the airline. And the baggage employees from Dnata were rude and terrible it seemed they were getting a commission to try to persuade you you couldn't get a report and nothing could be done- (legally untrue). If you value your belongings and want to avoid the hassle of dealing with careless handling, I strongly advise steering clear of Eva Air. This experience has left me extremely disappointed, and I won’t be flying with them again.

Protect your belongings—choose another airline.