EVA Air Anmeldelser 

Good airlines. Because of my trust in EVA airlines, I purchased additional mileages from their discount sales. Somehow I was double charged on my credit card. I tried calling them, but I couldn’t reach them. I wished they had email support and more information on how to get support in regards of their services.

BR28 Taipei to SFO to IAD... The worst flight experience ever!!!! No more EVA airline! Flight delay, bad arrangement, and now missing luggage!!!!!

My favourite airline flying from London to Bangkok. The planes are very well maintained and the staff are super helpful. One flight had a crying baby and the air hostess somehow stopped it!

Fantastic airline, clean, everything ok.
Except their website. Every time I have to use their website it takes hours or even days to achieve something!
Tried from different computers and different connections. It is really pain in the a$$.
Even now trying to login, 45 minutes passed. I'm connecting from central European capital city.
Not sure how they are able to sell their tickets.

FOOD POISONING + POOR RESPONSE on Eva Airlines flight from Saigon to Tai Pei. Customer Service response insulting…

ordered low sodium meal- served some raw fish dish. After 2 hour layover, boarded flight to San Francisco. within a few hours, I cramped up & vomitted.

went to bathroom next to the kitchen galley. Flight Attendants busy, barely noticed. I stood at back of the plane for 30 minutes, doubled over in pain, one attendant asked if I was ok, and then handed me a plastic bag to throw up in.

15 minutes later flight attendant walked by & asked if I was ok- told them I had to vomit, but nothing serious- did not want to alarm crew of medical emergency at 40,000 feet above Pacific Ocean.

Later, back to my seat, had diarrhea multiple times during flight. No attendant ever came over to check on me.

Arrived in San Francisco- severe diarrhea, dehydration and in bed for 3 days. Then weak and tired. Ruined my family vacation. My wife is Dr- diagnosed me with food poisoning.

wrote Eva Air. took over 1+ weeks to respond w/corporate CYA
- great pride in food service & highest standards for food safety.
- No one reported food poisoning, so not their food
- staff look after me (did NOT).
- I told them I had a virus (did NOT)

Es war schön viele Services zu erleben, wo vor allem deutsche Airlines alles in Rechnung stellen. ☺️👍🏻 Eva Air ist auf jedem Fall Lufthansa, IBERIA, CONDOR, Euro Wings etc. eindeutig vorzuziehen.

Dear EVA Air Customer Service,

I am writing to formally express my deep disappointment with my recent experience on EVA Air, which regrettably fell far below the standards I expected.

This was my first time flying with EVA Air, on flight BR068 from London to Bangkok on July 8, 2025. During the flight, after meal service when the cabin lights were dimmed for rest, another passenger was smoking. Shockingly, there were no flight attendants present to monitor the cabin at that time or to promptly address this serious safety and health violation. As someone who is severely allergic to cigarette smoke, I suffered a debilitating headache and was unable to rest for the remainder of the flight. It is extremely concerning that your crew failed to notice or investigate the source of the smoke.

Unfortunately, the problems did not end there. Upon arrival in Bangkok, my checked luggage did not arrive. At the baggage desk, I was assured my bag would be delivered by 6:30 PM the next day. This commitment was not honored. Despite numerous calls to follow up, no one answered, leaving me without essential work items for two full days. Ultimately, I had to make an unnecessary trip back to the airport to retrieve my luggage myself.

This experience was unacceptable on multiple levels — from a clear lapse in onboard safety and passenger care to the mishandling of my baggage and the lack of communication that compounded the inconvenience. I expect EVA Air to take this matter seriously and provide appropriate compensation for the health impact, stress, lost time, and additional expenses incurred as a direct result of these failures.

I look forward to your prompt and thorough response.

Sincerely,
Suphawadee

We have just flown with EVA for the first time LHR - Bangkok - return and a codeshare internal flight with them Koh Samui - Bangkok.
I was feeling very apprehensive about them tbh after reading some of the reviews on here.
However both my Hubby and I were v impressed with Both internal and International flights.
The staff were great - friendly - looked after us v well. Our booked ‘special’ meals all arrived and were all v good. ( we said some of the best airline food we have ever had - an amazing fruit platter : LHR - Bangkok)
The staff came around continuously with food, drinks and always appeared happy and friendly. - They all worked v hard.
We found the seats comfy and leg room fine too - although we r not tall.
The price we paid for our direct flights was one of the best prices around. We would not hesitate to travel with them again.
*One last thing- we did not pay extra for seats together - we were sat together on all flights.

I have flew with eva many times. Good airline. Like most airlines in economy it's minimal. The staff are friendly and professional. The food is good. Leg room ok. When I flew before they used to have eye covers in bathroom. Not last time. I would definitely fly with them again

Pire qu'Air France ! Et c'est beaucoup dire déjà.

Accueil mi-figue mi-raisin à CDG.
Sourire moqueur à Taipei quand j'ai demandé à être surclassé. J'ai pris 5 billets avec de la place en plus, c'est plus cher qu'un siège en business.
Repas immangeable (j'ai été élevé par mes parents qui avaient connus la seconde guerre mondiale et qui m'ont appris à ne pas gâcher).
Froid glaciale devant l'issue de secours : il m'a fallu 3 couvertures et un pull pour ne pas avoir froid. Bronchite.
Siège dur : une semaine d'hémorroïde.
Bref très déçu.

I booked my first flight through Eva Air and was very excited to experience it for the first time, but sadly a few weeks before my flight, I was notified that a close family member who helped raise me had experienced a sharp health decline and had hours to days left to live. I flew back urgently on another airline because I couldn't find an appropriate option through Eva. I applied yesterday for a refund to be considered for my original ticket due to the circumstances, with appropriate medical documentation showing that my family member was receiving end of life care, and today I was promptly denied. They did not take the time to hear about the gravity of the situation. They wanted a death certificate -- and fortunately, my loved one is still hanging on, though they will pass soon, so I did not have one. I have appealed but have very little hope for a sympathetic resolution. If I receive it, I will come back and amend this review.

Needless to say, this heartless treatment by Eva Air does not make me inclined to book future travel.

Recently flew back from Bangkok to LHR Economy and enjoyed the inflight meals and TV selection . Good cabin crew service however very disappointed when I wanted a second glass of wine (hardly excessive) after watching a movie , to be told no alcohol was being served . This is the first time I have encounter this on a long haul flight . Very disappointing.

Terrible staff. Terrible experience with flight attendants. To be specific flight BROO26 June 11th @ 23:10 , year 2025. They instructed me to give back my blanket but the other flight it was ok to keep it. Very inconsistent. The luggage from up top almost fell during descent. Get it together. Very embarrassing.

Peccato dargli solo 5 stelle.
Ho volato con EVA Air cinque volte sulla tratta Milano–Taipei, provando sia l’economy che la business class, e ogni volta è stata un’esperienza eccellente. Puntualità, comfort e un servizio a bordo sempre attento e professionale. Anche in economy, lo spazio e la qualità dei pasti sono sopra la media, mentre la business class offre un livello di comfort e cura davvero eccezionali. Personale gentile, sorridente e sempre disponibile. EVA Air è diventata la mia compagnia di riferimento per volare in Asia. Consigliatissima!

I wouldn't recommend flying with this company. I had a trip back and forth from Paris to Tokyo :
- GF got sick in the plane because of the food
- They allow you 2x23 kgs per person, but if you have one luggage of 26 and one of 11 kgs for example, you can't balance out the weight. Therefore, you have to pay extra for one luggage (while your total kilos are still below the limit)
- Once you pay (125 USD for 1 extra kg), they treat your luggage like shit and give you back a broken one when you land
- They don't care about your stuff and they keep giving you their commercial policy, which states that a broken handle or else isn't taken into account
- People were queuing after the flight because of broken luggages and they usually don't care

Never seen such a bad company for a long flight

Ik heb ook op de beruchte vlucht gezeten van 19 april van AMS naar BKK met 24 uur vertraging en 5 uur extra vertraging vanwege slechte connectie op BKK. Met name ons 7 uur met felle verlichting tot diep in de nacht aan boord laten wachten tot ze misschien het onderdeel konden repareren ging echt te ver. Hierbij slechts 1 glaasje water gekregen. De crew sprak slecht Engels en kon je weinig van verstaan. Verder waren er niet genoeg grondmedewerkers om hotels te regelen en andere vragen te beantwoorden. Er is niet duidelijk een nieuwe vertrektijd gecommuniceerd. De nieuwe tijd had je van de schiphol borden kunnen aflezen, maar sommige mensen wisten dit niet en moesten via via de nieuwe vertrektijd ontvangen. Een extra ster omdat de compensatie conform EU regeling wel netjes is uitbetaald zonder al te veel gezeur!

It is absolutely impossible to reach their customer service. The phone number is either constantly busy, or no one is available-even during the working hours listed on their website.

As a result, there is no way to get any information about the refund. My money is lost.

Flew with Eva Air Lines and they were very good, ticket prices were affordable, they were acommadating, would recommend for long hall flights.

Op 19 april zouden we naar Bangkok vliegen....Om 21.40 u zouden we vertrekken.....' s Nachts om 3.45 u zaten we nog in toestel....niks gegeten....1 glaasje water......Toen werd ons verteld dat vlucht geannuleerd werd.....we konden vertrekken....geen hulp bij zoeken naar hotel om te overnachten....je wordt aan je lot overgelaten....dag erna niks van Eva Air vernomen....van andere passagiers gehoord dat er op 20 april om 20.00 u gevlogen zou worden.....anders hadden we niks geweten. Wat een vreselijk slechte maatschappij. Op 8 mei een claim ingediend.....nul op request van deze waardeloze club...in en in triest

Recently had flights with EVA, one only 3.5 hours and one 13.5 hours from Taiwan to Paris.

Both flights were on time, comfy, staff were fantastic and the meals were delicious. Fully recommend this airline if travelling Asia.