EVA Air Anmeldelser 

do not join eva air loyalty (they don,t know the meaning of loyalty) i have flown 21/22 times with them , i joined their "loyalty " years ago and stopped using it because i did not get 1 airmile, in october i was checking in and mentioned how many times i had flown with Eva,the assistant said "wow you must have had some free flights " i exlained i had never got 1 mile from Eva , he looked up my membership number and wrote it down for me , on return i tried to find what i was entitled to , apparently i have/had 5922 miles , i tried to use these to book a further flight , but eventually found out i needed far far more miles ......Eva get a dictionary!!

Terrible company, worse flight ive ever taken. On way out on long hall 12 hour flight I had to literally ask for a glass of wine with dinner and she looked at me like i had sworn at her, no soft drinks offered all flight, meals awful. Return flight even worse i have never felt so cramped in my life and i literally had a metal bar between my feet for the 13 hour flight. absolutely shocking and staff rude and unattentive, never ever again

⚠️ HORRIBLE EXPERIENCE WITH EVA AIR – NAME CORRECTION REFUSED, MISSED FLIGHT, ZERO SUPPORT ⚠️

I had an absolutely terrible experience with EVA Air, and I want every traveler to know what happened.

When I tried to check in online, my check-in was refused because of a small name-typing error. I immediately contacted the airline for help, but instead of assisting, they told me I had to request the correction through Expedia. So I contacted Expedia, and they sent the request directly to EVA Air.

Shockingly, EVA Air refused the correction again, even though Expedia confirmed everything matched my passport except for a tiny typo. Because of this unreasonable refusal, I was denied boarding, missed my flight, and my entire travel plan was destroyed.

This is the worst airline service I have ever seen in my life.
If an airline cannot fix a simple name spelling correction, how can anyone trust them with safety, schedules, or customer care?

I ended up wasting money, time, and facing unnecessary stress — all because of EVA Air’s rigid, unhelpful, and customer-unfriendly policies.

I honestly do NOT recommend EVA Air to anyone.
This experience was filthy, frustrating, and completely unacceptable.

Ticket booked via Expedia – Ticket No: 6952785040943

Never flying with EVA Air again.

Overall the experience with Eva air was okay but service and staff are probably the worst I have experienced.
On my flight out, my son fell asleep on my seat and his so I went and found a spare seat to sit on whilst he slept. The staff were very quick to jump on me and say I was not allowed to sit there unless I paid. Same area and nothing more unique about the spare seat.

Also on the return flight they handed out sandwiches which had ham in it, I said as a Muslim I couldn’t have that and if they had one without ham. Their answer, his pick the ham out of it. Shocking!

Also when we landed, our bags took over an hour to come out.

Due to above I will not use EVA again.

On flight from Amsterdam had very tight connection in Bangkok as had to collect my luggage, exit and check in with a different airline. The helpful Eva Air personnel at Amsterdam arranged for me to be met and escorted through the maze that is Bangkok airport. They even notified the other airline we were running late . Made my connection. Great service, forever appreciated.

la cosa più positiva é la pulizia dei bagni sempre, ma ci sono state parecchie mancanze e io che ho viaggiato parecchio per voli intercontinentali le ho notate. una delle mancanze principali é il passaggio di bevande, solo con il mangiare altrimenti niente e neanche una bottiglina d'acqua all'inizio del viaggio. molto freddo, normalmente i viggi in aereo sono freddi infatti ti danno la copertina sempre ma questa volta (ritorno Taipei-Monaco di Baviera) estremamente freddo e per piu di 14 ore di volo é tanto. un po deluso, forse troppo abituato a Qatar e Emirates.

I cannot praise EVA Air enough for their exceptional customer service. During my recent trip to Thailand, a booking error meant my first name was slightly incorrect on my ticket. While the third-party travel agent refused to help and advised that I purchase a brand-new ticket, EVA Air stepped in when they didn’t have to.

At Heathrow, the EVA Air team took the time to listen, understand the situation, and issued documentation accepting the discrepancy, allowing me to board at no extra cost. They showed empathy, professionalism, and genuine care.

When it came to the return journey, EVA Air once again went above and beyond. After reviewing the documents and correspondence, they amended the booking on their side for a small administrative fee — something the agent refused to even attempt.

Without their help, my holiday could have been ruined, and I would have been significantly out of pocket. Instead, I experienced one of the most supportive and customer-focused airlines I’ve ever flown with.

Friendly staff, clear communication, and a customer-first attitude. I will absolutely be flying with EVA Air again. Highly recommend!

Ich habe einen mir einen prämienflug gehägönnt zum Geburtstag in der Royal Laurel Class. Die lounge in bangkok hat mich nicht wirklich überzeugt allerdings der Flug von Bangkok nach Wien in der 787-10 hat mich wirklich geflasht. Vom boarding über das Catering bis zum Platzangebot (ich bin mit 178cm und 151kg doch sehr dick) hat mich der Flug überzeugt. Auch das Personal hat wirklich sehr gut agiert und auch während der abdunklung war gelegentlich jemand unterwegs und hat die Gäste versorgt die grade nicht geschlafen haben. Von mir gibt es eine 9,4 von 10 möglichen Punkten. Danke an Eva Air für das tolle Flugerlebnis. Sie hatten leider kein Pyjama in meiner Größe. Aber erstens ist das in business leider nicht mehr üblich und meine Körperbreite bildet zum Glück eine Ausnahme.

I flown with EVA quite a few times now, and I honestly think that they're a step above the rest of the airlines offering flights to the FE.

The flight attendants are excellent, the seats in economy / economy+ are comfortable, and I've never had any technichal glitches with seat add ons.

That's my experience.

Volo Milano-Taipei e ritorno, agosto 2025. Viaggio perfetto! Aereo pulitissimo e servizio di bordo di alta qualità, ma la cosa più importante è stato il supporto telefonico impeccabile ricevuto dall'Italia per far sì che il nostro primo viaggio intercontinentale con una bambina di 1 anno e mezzo fosse pianificato nel dettaglio.

I booked two tickets to Bangkok through another booking agents and the total cost was around £1900.00 Unfortunately, a small mistake in my partner’s name—spelling 'Padma' instead of 'Padmaben'—cost me an additional £400, as Eva Air refused to correct the typo. I visited their head office in London to request a name correction, but since I made the booking through an online third-party platform, they declined to assist. As a result, I had no choice but to cancel my original tickets and rebook new ones, incurring the £400 fee charged by Eva Air for reissuance. I find this policy extremely unfair, especially given how minor the mistake was. These airlines seem to prioritize profit over customer service. Shame on you, Eva Air.

Frankly i would not even give a one star.I booked two tickets to go to Bankok. All went well until i notice that my partner's name was spelt wrong. I called Boking.com to inform them the fault. I was told that they will communicate with Eva Airways and see if they could check and rectify the mistake to which i was told that there will be a charge of £200. I was shocked and was adviced to cancel and rebook again. I was then told that i will be charged £400 to cancel and rebook again. I did not have a choice and i had to pay £400 if i wanted to travel on their airlines.I feel that this EVA AIRLINES are just greedy and will get money from any clients they think they can get away with.EVE AIRLINES are a bunch of CROOKS. I will never travel with them and will never recomend them.

Think i being a little bit generous with a 3, had to fly with them twice recently, which for personal reasons, but glad that's over, back to my trusted emirates via brum. Best part about eva is the staff on airplane who dont take any rubbish, the luggage allowance. Food was ok, but not greatest, seat comfortability is so so, leg roo. is so so until someone reclines there seat, staff keep toilets clean. The entertainment system in my opinion is shocking, especially for 11 to 12 hr flight, another positive is I like cold planes.

I have flown to Bangkok with this airline twice now, first time in Economy and second in business class and I have to say I had a lovely experience both times, I found their business class to be impeccable, staff are friendly and courteous, food was amazing and flights were on time. Personally I couldn't fault them and they are my airline of choice for trips to Asia

dreimal haben wir online versucht, ein gepäckstück kostenpflichtig zuzubuchen, jedesmal wurde uns nach der zubuchung eine email gesandt dass es nicht geklappt hat, die jeweils eur 197,- wurden jedoch trotzdem dreimal auf die kreditkarte belastet. nachdem am flughafenschalter das gepäckstück dann endlich zugebucht wurde (natürlich um einen teureren preis), konnte nicht mehr mit der kreditkarte bezahlt werden, da diese von den von eva air ungerechtfertigt durchgeführten belastungen gecrasht wurde, das braucht man vor der reise. hoffentlich verlaufen die flüge besser.

Booked Premium Economy from Bangkok to Heathrow, excellent service. Great staff and 2 full meals with bits and pieces in between. Went BA Business class on way out and service was nowhere near as good as Eva.

Von London nach Bangkok in der Business Class mit der 777 er .
Die Crew waren stets freundlich aber das ständige rumrennen beeinflusste schon die Atmosphäre…
Unzufrieden war ich mit dem Catering vorbestellten Asiatischen Dinner und vor allem den Wunsch beim Frühstück im Bord nur dem gewöhnlichen Kontinentalfrühstück statt der Asiatischem zu bekommen wurde nicht erfüllt.
Gegenüber den Dreaumliner ist der gesamte Hardware (Sitz,Monitor…) beim 777er ziemlich veraltet.

Sitze komplett unbequem und essen eine Katastrophe. Essen nur auf den chinesischen Gaumen ausgerichtet. Das Essen roch leider auch gar nicht gut bzw. hat richtig gestunken. Sitze sehr eng. Bildschirm zum Filme schauen fast nur chinesische Filme wenig bis kaum internationales Kino.

My checked luggage did not arrive with me on my flight into JFK Airport on the evening of Friday, August 8th (Flight BR032). Despite repeated attempts over the last week, I have been unable to obtain any assistance or meaningful updates regarding my baggage.

I have attempted to use the online baggage tracing system, but it has proven unresponsive. Over the past week, I have repeatedly called the JFK EVA Baggage Services office at +1-718-751-1998 and left multiple messages—none of which have been returned. I also attempted to contact the Manhattan office at 646-278-6060, but the line goes unanswered and the voicemail inbox is full.

I reached out to their customer service line at 1-800-695-1188 and was told the issue would be escalated. However, during follow-up calls, I am simply advised to wait for a response from the JFK Baggage Services team or to contact them directly—despite the fact that they remain unreachable.

While the delayed luggage itself is a serious inconvenience, what has been most frustrating is the lack of communication, accountability, and responsiveness from EVA Air throughout this process. The contrast between the prompt response I receive when calling to make a new booking and the complete absence of support when trying to resolve an issue is unacceptable.

13 aug wil ik 2 tickets Ams-Bkk boeken, alles ingevuld en ga betalen met mijn creditcard.
Helaas bleken de tickets duurder te zijn als mijn creditcard limiet, dus ik denk, betaald ik 1 ticket met de creditcard en de ander met ideal.
Eerste ticket geboekt en betaald, bij het boeken van de tweede ticket bleek ineens (2 minuten later) dat de ticket 900 euro duurder was, dus 1ste ticket 1600 euro, 2 minuten later 2de ticket 2500 euro, dat vond ik absurd, Eva Air kantoor gebeld, sorry mijnheer kan er niets aan doen de cookies regelen de prijs.
Lekker je achter de cookies verschuilen en flink cashen.
is dit klantenservice of een graai mentaliteit
Maar stel je voor een gezin van 4, 2 ouders en twee kinderen,1ste ticket betaald en dan wordt je voor het blok gezet om 3 dure tickets te kopen 3x 900 euro dan valt de vakantie heel duur uit, en ga je niet meer happy op vakantie als je budget met 2700 euro is geslonken.