Entree Destinations Anmeldelser 

176
•
TrustScore 5 av 5

4,9

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Vurdert til 5 av 5 stjerner

The tour guides and all the people we interacted with as part of what Entree planned for us were exceptional! Friendly, knowledgable and it was easy to see their love for Alaska in all our interac... Vis mer

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Vurdert til 5 av 5 stjerner

We got all we were promised. We had the best tourist guides: Natasha and Kiera shared all the history of Alaska and the city of Anchorage. Kiera is a living encyclopedia,and has immense knowledge... Vis mer

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Vurdert til 5 av 5 stjerner

Despite having only two weeks to plan before departure, they did a very good job. Everything was arranged just as we requested, the communication was good, and their recommendations for restaurants an... Vis mer

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Vurdert til 5 av 5 stjerner

Huge shout out to Entree Destinations Canada! They took a booking two weeks prior to departure, sent a proposal in 5 hours, set up all hotels (needed three rooms), transfers (including a float plane f... Vis mer

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Om Entree Destinations

Skrevet av virksomheten



Entree Destinations is a leading bespoke travel company, specializing in customized journeys throughout Canada and Alaska.

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The Stories of Canada
Canada Trips
Alaska Trips
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Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

176 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,9

Alle anmeldelser

(176)

24 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great service and product knowledge

Entree Destinations went above and beyond to help make this booking happen. Lots of attention to detail and really great product knowledge!

27. juni 2023
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Jill,
Thank you for taking the time to write a review. We were delighted to work with you on this booking, and pleased that our product knowledge served you well. We look forward to collaborating again in future.
-Entree Destinations

Vurdert til 5 av 5 stjerner

Jennifer was creative

Jennifer was creative, fast, efficient and tireless in pulling together a last minute (amazing) trip to Alaska.
Thank YOU!!!!

26. juni 2023
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Hi Dana,
Thank you for taking the time to write a review. We've shared your kind words with Jennifer, who was delighted to put together this Alaskan journey. We look forward to working together again soon!
-Entree Destinations

Vurdert til 5 av 5 stjerner

Superior Service at every level

The agents are exceptionally seasoned and always available to respond. They go the extra mile on every detail.

2. juni 2023
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Maureen,
Thank you for taking the time to write this review. We're humbled to be recognized our attention to detail as well as our dedicated and experienced team. We look forward to working with you again in the future.
-Entree Destinations

Vurdert til 5 av 5 stjerner

excellent

excellent , attentive service and great recommendations

19. juni 2023
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Jonathan,
Thank you for taking the time to write a review, we're thrilled that you enjoyed your journey with us.
Cheers,
-Entree Destinations

Vurdert til 5 av 5 stjerner

Entree Destinations planning Alaska trip

I spoke with Jennifer of Entree and gave her some ideas about what we would like to see in Alaska. She put together a wonderful trip package to meet all of our requests. The lodges she recommended were perfect. All of the various trains, buses, and planes that we needed to get to our tours and lodges were well coordinated. Several guided trips were the best experiences of our lives. Walking across glaciers, flying over Mount Denali, hiking into the mountain range, going up to a dog camp to see some of the huskies that mush in the winter are all unique adventures. The lodges were very remote. They were wonderful serving some of the very best meals you can have. The cabins were great and the hosts were there to help in any way. This was truly a great time and all of our expectations were exceeded. Entree Destinations is a wonderful travel partner. We will be returning to Alaska again and we will absolutely use Entree again

6. juni 2023
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Steven,
Thank you for your glowing review, we've shared your kind words with Jennifer who loved planning this trip with you! We look forward to hosting you again.
-Entree Destinations

Vurdert til 5 av 5 stjerner

I loved working with Judith and Carol

I loved working with Judith and Carol. Judith helped me create an unforgettable trip for my client and Judith executed it. My clients are raving about their trip and will never forget their experiences.

23. mars 2023
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Bianca,
Thank you for taking the time to write this review. We're thrilled that you loved working with Judith and Carol, they're both superstars! We look forward to supporting you with future clients visiting Canada or Alaska!
-Entree Destinations

Vurdert til 5 av 5 stjerner

Outstanding Service

I worked with Fiona and I was super impressed with how quickly she was able to put together an awesome weekend getaway for me and hubby to celebrate our anniversary. Also, when our flight was canceled because of weather Fiona quickly adjusted our plans and helped us secure another flight out.

4. mars 2023
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Hi Erica,
Thank you for your review, and a belated happy anniversary. We're thrilled that you were impressed with Fiona-we think she's pretty great too! We look forward to curating another celebration or getaway for you in the future.
Cheers,
Entree Destinations

Vurdert til 5 av 5 stjerner

Perfect Adventure!

The Entree team planned just the perfect mother-son trip to Banff and Lake Louise! Everything was thoughtfully chosen, and we’ll-managed. Would absolutely recommend this team.

8. januar 2023
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Hi Lisa,

Thank you for your review, we're thrilled you enjoyed your mother-son trip through the Rockies. We look forward to crafting future trips for your family :)

-Entree Destinations

Vurdert til 5 av 5 stjerner

Intimate polar bear experience

I've dreamed of seeing polar bears for a long time, but imagined a trip to Churchill and viewing from tundra buggies. I would not have identified Churchill Wild without the help of Marc and Entree. We are so thankful to have had the amazing experience of walking on the tundra with the bears. Seal River Heritage Lodge was comfortable and we felt very safe. As a bonus, I was able to view the northern lights for the first time!

21. oktober 2022
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Deborah,

Thank you for taking the time to write this review! We're thrilled that your dream of seeing polar bears could come true, and that you even got to witness the northern lights. We've passed along your glowing praise to Marc and the team, who enjoyed curating this polar bear experience for you :)

Vurdert til 5 av 5 stjerner

Marc Telio and his staff provided with…

Marc Telio and his staff provided with a truly perfect vacation. I do not stay that lightly. My first conversation with Marc was detailed and he listened. We ended up with a completely different location due to his suggestions for Sonora Resort.
He and his staff gave updates as the plans came to fruition.
We spent some time in Vancouver also. We were met at the airport by a representative from Entree Destinations along with our driver. Every driver we used were always on time and personable and knowledgeable.
We were helicoptered to Sonora Island which provided us with incredible views. The staff were so accommodating and wet above and beyond. I had asked Marc for a great room and he did not disappoint.
The view was so spectacular The Sea Lions and Harbor seals were in plain view and sound. We watched them from our balcony.
We left the planning of activities to his staff and they were perfect. We salmon fished, whale watched, went a grizzly bear tour, plus others. Every activity was on time and we had great guides all around.
Thank you Marc and Kate for one of our greatest vacations ever.

16. september 2022
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Thank you for your glowing review! We're thrilled that Marc and Kate delivered one of your greatest vacations ever (a bold claim!) and that you even had the chance to spot wildlife right from your balcony. We look forward to hosting you again in Canada or Alaska :)

Vurdert til 5 av 5 stjerner

I had a rather late booking for Alaska…

I had a rather late booking for Alaska and was told I was too late to book for 2022 even with almost 4 months advance notice. I called Entree and Gwen gave my clients the perfect trip to Alaska.
Her efficiency and her confident manner impressed me every step of the process.
I cannot thank Gwen and Entree Destinations enough for the wonderful work they do and look forward to working with them again.

18. mai 2022
Vurdert til 5 av 5 stjerner

Amazing Alaska Trip

I would highly recommend Jennifer and Team to prepare your dream vacation. We told her what we were interested in and everything was planned perfectly.
Their attention to detail was above and beyond from the hotels, the car service, the tours. Absolutely nailed each aspect of our trip.
Thank you so much for an amazing trip, with memories that will last a lifetime.

12. august 2022
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Becky,
Thank you for taking the time to write a review. We're thrilled that we could play a small part in your dream vacation, and that Jennifer and the team nailed it! We hope to host you again.

Vurdert til 5 av 5 stjerner

Amazing Alaska

This was a fabulous trip. We are 2 couples who are friends forever. This was a 14 day Alaska trip designed for us based on our wishes. Gwen did an amazing job with all of the logistics. The lodging, excursions and everything like clockwork. We went on big and small planes, helicopters, trains, and a rental car. A perfect trip.

31. mai 2022
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Hi Connie,
Thank you for taking the time to write a review, and we're thrilled you had a fabulous trip. We've passed along your praise to Gwen, who loved customizing this trip for you :)

Vurdert til 5 av 5 stjerner

Trip of a lifetime

Trip of a lifetime, great guides, lodges and pilots.
did well adjusting to the weather
Great bear viewing and fly fishing

4. august 2022
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Hi Betsy,
Thank you for taking the time to write a review. We're thrilled that we were able to support you in creating a trip of a lifetime for your clients, and that they enjoyed bear viewing and fly fishing. We look forward to working with you again!

Vurdert til 5 av 5 stjerner

Excellent attention from the beginning…

Excellent attention from the beginning (planning) till the end. Our clients are very happy with their trip, they wanted to stay more days in Canada! Every suggestion, from hotels, activities, restaurant, was perfect for them :)

10. august 2022
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Claudia,
Thank you for your kind review, we're delighted your clients were happy with their trip and that all selections were perfect! We look forward to working with you again.

Vurdert til 1 av 5 stjerner

Unfortunate "failed trip" in their words

I am a mother of a 14yo. Since the time of my divorce, my daughter and I have traveled to 30+ countries on 6 continents. I am the owner of a professional services business, 10+ years with 27+ employees, and sit on the board of two non-profits.Our next adventure was to the Arctic. A friend in the travel industry put me in touch with Entree Destinations. The objective of my trip was to see narwhal (my daughter wanted to see polar bear). After receiving the recommended itinerary, I emailed "I think I'm missing something - this seems too late for narwhals? My understanding is those are in the floe ice and need to be seen in June." They responded, "Not at all - narwhal migrate through the Northwest Passage past Arctic Watch in August… The narwhal… will be around Somerset Island (where Arctic Watch is located) in July and August." They went on to say, "We suggest to add a helicopter day (optional) because it’s a great way to see the narwhals." Upon arriving at Arctic Watch, two separate guides said seeing narwhal, would be "highly unlikely," saying the time of year to see them is June and there would be none nearby. I brought this and some very negative experiences I had at the outfit to the attention of Entrée Destinations, while I was still in the Arctic. Examples of some of the experiences include that the outfit placed my 14yo daughter in a separate tent from me, without my choosing or asking. When I brought it up in writing to the owner of Entrée Destinations, his comment was "anyone would have been happy with that choice," not recognizing that where my minor slept should have been my choice, not a strangers. I also brought up that only one of the 20 guides talked to me. Entree Destinations explained that Dave, the guide, was assigned to me, and that I should have been happy about that because he's great! Mind you, Dave was very good. But the other guests were not assigned a guide, and instead had access to all 20 guides. Entree Destinations was made aware of this, as they are the ones who communicated that to me in writing after my return. Things culminated with an issue over the timing of the helicopter, which we had paid for back in January, but which didn't happen (but did for the other guests) due to severity in weather. This was at the tail end of day 6 of our 7 days there. I had a brief conversation with one of the owners that triggered something in me. I skipped dinner, contacted my doctor, and sent a note to Entree Destinations and to the outfit. The note concluded, "The lack of respect, genuine openness to seeing me, and honoring me as worthy of direct communication and conversation - versus assumptions or directives - is heartbreaking for me. There isn’t another word for how I am feeling right now.” The only action take was an email sent to me on my last full day there saying Entree Destinations was "monitoring the situation." The CEO and President sent me 12+ emails after that, in several of which he called me "aggressive" (I question if that word would have been the choice had I been a man?). After I shared my experience again and requested a 30% refund as fair recompense, along with an apology, the CEO and President admitted, "Your email below is definitely fair... Please know, from the bottom of my heart, that I am truly sorry for my role (which was central) in this failed trip for you. ...I need to reflect and see what I could have done differently, before your trip and once we had begun communicating. I’m also sorry for some of my tone, I was upset and needed to keep my cool." Yes, they admitted they had not kept their cool toward me - despite a "failed trip" and having 100% of my payment. Entree Destinations continued to email me, at first saying "the Webers [the outfit] and I agree with your request [for a refund and apology]" but that never happened. I received additional emails, one saying "the facts are, I said I was willing to step in and help make things right," but still no action. I have since asked what their ideas are to make it right? “I am all ears,” I replied. I have heard nothing.
The trip was CAD$45,000, including tips fully paid 6 months in advance 90% of it by wire. 
While I went through what I described as a heartbreaking experience, and they acknowledged a need to repair the situation, they did not follow through on our agreed recompense and refund for what they, in their words, called "this failed trip for you." It was a complete failure, but one from which they handsomely profited.
I cannot in good faith recommend Entree Destinations.

12. august 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fabulous time in Vancouver and Whistler

Entrée Canada was wonderful to work with for this trip. Nina and Fiona were excellent, from the trip planning to the final documents, everything went so smoothly. My clients had a fabulous time, with some great adventures, in Vancouver and Whistler.

These were new clients to me, their previous agent retired during Covid, and we certainly 'wowed' them with our first experience working together. Thank you Entrée Canada and your team! I look forward to working with you again!

8. september 2022
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John,

Thank you for the glowing review! It was a pleasure collaborating with you, and we're thrilled that Nina and Fiona ensured a smooth trip for your clients. We look forward to working with you again.

Vurdert til 5 av 5 stjerner

Gwen in Juneau is a wonderful host

Gwen in Juneau is a wonderful host, going out of her way more than once during our trip to help us through weather cancellations and other diversions. I highly recommend using Entrée Destinations for anything Alaska.

26. juli 2022
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TJ,

Thank you for your fantastic review, and for your kind words. We've passed along your review to Gwen, who enjoyed overseeing your trip. We look forward to working with you again in future!

Vurdert til 5 av 5 stjerner

It was a privilege to work with…

It was a privilege to work with Beatrice and Hanna at Entree Destinations. They were always prompt to answer many questions, to modify the booking as needed and to be so pleasant. They made our job easy.

9. juli 2022
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James,

The privilege was entirely ours, Beatrice and Hanna enjoyed their time working with you. We're thrilled to hear that they made your job easy - that's exactly what we're here for. We look forward to working with you again soon!

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