Endsleigh Anmeldelser 

3 453
•
TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Nice friendly customer service agent efficient at her job. The big but as usual the answer machine says we are exceptionally busy at the moment. Come on this is car insurance! We are all fed up of he... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

If I could give no stars I would. Completely mercenary company that has no sympathies for client issues. Pride themselves on keeping existing customers happy but in reality only care for new busin... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

My son had a student policy with them. Tried to cancel when he moved back home and it is virtually impossible. Phone line is not answered and as another reviewer mentioned you cannot cancel online. By... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I rang up because I couldn't access my policy documents. The lady I spoke to was friendly and helpful, checking everything thoroughly and making sure it was fully resolved (and tested) before ending t... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Forsikringsbyrå

Skrevet av virksomheten

Endsleigh has over 50 years' experience in providing insurance solutions shaped around the needs of students, and has now extended this to graduates and professionals.


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,0

Alle anmeldelser

(3 453)

2 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Genuinely nice

Very helpful. Tried to match another quote the best he could and wasn’t pushy when I decided to leave. Very understanding and a genuinely nice person on the other end of the phone.

30. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Katie,

Thank you for the great review! And for the 5 stars!

Best wishes
Kelsey

Vurdert til 1 av 5 stjerner

I made a small change online to my…

I made a small change online to my policy, and was charged almost £30 for the pleasure, I’ve been a loyal customer for four years, I be moving on when my insurance is up for renewal.

30. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi there,

Thank you for your review. I'm sorry that you are unhappy with a recent change to your policy.

Endsleigh is an insurance broker, which means that the majority of the premium you pay goes directly to the insurer of the policy. We therefore have a fee structure to ensure we can effectively administer the policy.

That being said, there are some instances where this fee should not apply, so if you can send your policy number and details to wevalueyourfeedback@endsleigh.co.uk, we can look into whether this has been charged correctly.

Kind regards
Kelsey

Vurdert til 1 av 5 stjerner

Helpful as a chocolate teapot

Two different dates given for payment due to be taken. No support when explained that the policy holder works 14 hour days in hospital (in a pandemic) and that I needed to not renew (even though I set up the insurance). Useless.

29. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Samantha,

Thank you for your review, I believe there must have been an error here. Please could you email me at wevalueyourfeedback@endsleigh.co.uk with your policy number so i can look into this.

Kind regards
Kelsey

Vurdert til 5 av 5 stjerner

Goodbye but not forgotten

I called to end my policy having already set up renewal elsewhere. I was only waiting a very short time. The agent was informative and helpful about the company product but not pushy which I cannot stand and do not have time for. Thank you for making my ending stress free and quick x

29. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Rebecca,

Thank you for sharing your experience! We're glad you had such a positive experience with us!

Best wishes
Kelsey

Vurdert til 2 av 5 stjerner

You tried to get me to renew a policy…

You tried to get me to renew a policy that had increased from £180 to £300, without making it clear on the covering email. I managed to get a better policy elsewhere for £150. You should make it clear on the email covering page what the renewal price is.

28. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Wendy,

Thank you for your review. Our renewal prices are within the renewal invite letter that is sent to you 21 days before your renewal date. I apologise we couldn't be more competitive for you this year, we hope to see you in the future!

Kind regards
Kelsey

Vurdert til 5 av 5 stjerner

Very positive and helpful interaction…

Very positive and helpful interaction with representative regarding sending no claims document for new provider

24. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Neil

Thank you for sharing your experience! I'm glad it was so positive!

Best wishes
Kelsey

Vurdert til 5 av 5 stjerner

Easy to use website and quote system

Easy to use website and quote system, all changes made quickly and within a few minutes

21. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Simone,

Thank you for sharing your experience with us! We're glad it was so positive!

Best wishes
Kelsey

Vurdert til 5 av 5 stjerner

Good prompt

Good prompt, polite and helpful response.

21. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Andrew

Thank you for the 5 stars!

Kind regards
Kelsey

Vurdert til 3 av 5 stjerner

Good service in general

Thank you for assistance in ensuring non-renewal of existing policy [my account had been set to auto renewal (which I have never agreed to as a matter of principle) and I was unable to process transfer to new provider by online means alone]. Have had good service from Endsleigh for many years but renewal quote from a more recent insurer was too expensive compared with alternatives.

18. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hello there

Thank you for taking the time to leave your feedback. I'm really sorry to see that we became uncompetitive for you, especially after so many years. As a broker, we don't have much control over the prices that our insurer panel set, but it's always worth speaking to us at the time of your renewal as insurer rates change daily.

It's disappointing that we weren't able to keep you this year, but hopefully you will consider us again in the future!

Best wishes
Kelsey

Vurdert til 3 av 5 stjerner

The service was very good but.....

The service was very good but when I received the documents online I had to request advice about how to see the change made.

17. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Jonathan

Thank you for sharing your experience. I apologise if the updated documents were not clear for you. I'm glad to see you were able to see them with some guidance!

Best wishes
Kelsey

Vurdert til 1 av 5 stjerner

Useless insurers

Been a nightmare from day one.
They sent my policy and supposed of sent all documentation as well in separate links on my account page. But all links are just my insurance policy!
At no point have I had an email of confirmation of my credit agreement. This is against the 1974 credit act.
I rang them to be told it was sent to me and because they had nothing back, instead of sending an email reminder ( the law ), they charged me a further £10!!
So currently they have no signed credit authorization!
I rang them and iam told I cannot have the money back and the issue was with the underwriters who also happen to be the creditors.
So suddenly endsleigh insurance have become a brokers!!
I rang premier only to be told I was number 32 in the queue! Obviously have many complainers! Don't use!!

17. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Andy,

I apologise for the experience you've had so far. Please email me at wevalueyourfeedback@endsleigh.co.uk with your policy number and a contact number so we can look into this further.

Kind regards
Kelsey

Vurdert til 1 av 5 stjerner

Last year used go compare and Endsleigh…

Last year used go compare and Endsleigh was the cheapest for my suzuki alto at £131.86 just had renewal of £186.13 and never made any claims what a rip off hike £55 increase is taking the micky. Just went on gocompaire and renewed it with zeniff for £98.15 and this includes protected no claims. Very disappointed with endsleigh trying to rip me off they are conmen and dont deserve to serve the public with car insurance

16. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi There

Thank you for taking the time to leave your feedback. I'm really sorry to see that we became uncompetitive for you. As a broker, we don't have much control over the prices that our insurer panel set, but it's always worth speaking to us at the time of your renewal as insurer rates change daily.

It's disappointing that we weren't able to keep you this year, but hopefully you will consider us again in the future!

Kind regards
Kelsey

Vurdert til 5 av 5 stjerner

Great service

Great service, agent spent time explaining my options for my vehicle transfer policy and understood I was a dumbass and didn't understand what he was talking about. Patience of a saint. 5*

15. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Tony,

Thank you for the great review, I will be sure to find who you spoke with and share this with themselves and their Team Leader!

Best wishes
Kelsey

Vurdert til 5 av 5 stjerner

Helpful and polite

Helpful and polite
Good service

15. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Jen,

thanks for the great review!

Kind regards
Kelsey

Vurdert til 5 av 5 stjerner

Shaminda was extremely helpful and…

Shaminda was extremely helpful and friendly during our phone conversation today. Thank you for your clear explanations and kindness

15. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hello Lanor,

Thank you for your kind words about Shaminder! I will be sure to share your feedback with her and her Team Leader!

Best wishes
Kelsey

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service. Very friendly, polite and efficient. Thank you.

15. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Lestyn,

Great service for great customers!

Best wishes
Kelsey

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv