Endsleigh Anmeldelser 

3 453
•
TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Nice friendly customer service agent efficient at her job. The big but as usual the answer machine says we are exceptionally busy at the moment. Come on this is car insurance! We are all fed up of he... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

If I could give no stars I would. Completely mercenary company that has no sympathies for client issues. Pride themselves on keeping existing customers happy but in reality only care for new busin... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

My son had a student policy with them. Tried to cancel when he moved back home and it is virtually impossible. Phone line is not answered and as another reviewer mentioned you cannot cancel online. By... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I rang up because I couldn't access my policy documents. The lady I spoke to was friendly and helpful, checking everything thoroughly and making sure it was fully resolved (and tested) before ending t... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Forsikringsbyrå

Skrevet av virksomheten

Endsleigh has over 50 years' experience in providing insurance solutions shaped around the needs of students, and has now extended this to graduates and professionals.


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,0

Alle anmeldelser

(3 453)

2 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Great service

Great service, quick response and service.

14. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Endsleigh

Hi Steven,

Thank you for the great feedback!

Kind regards
Kelsey

Vurdert til 1 av 5 stjerner

Absolutely disgusting renewal price

Changed my car and was charged over 400 for 3 months insurance I opted to pay monthly but yet they took the whole thing in one go even after I'd paid the interest on spreading the payments.
Absolutely disgusting renewal price over £3500 got the same policy for £886 from elsewhere, I really don't understand how this is justified.

14. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Endsleigh

Hi Samantha

Please email me at wevalueyourfeedback@endsleigh.co.uk with your policy number so I can investigate this further.

Kind regards
Kelsey

Vurdert til 1 av 5 stjerner

Appalling policies with appaling…

Appalling policies with appaling management.

The policy of making you pay for the whole amount after cancelling your policy because of a failed direct debit is ridiculous and they passed the debt to collectors 3 weeks later, with no formal communications. When their emails looks like a phishing attempt, that gets sent to junk by default, a formal letter would be nice.

Don't get your insurance from a scam company like Endlesslies, I mean Endsleigh.

12. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Endsleigh

Hi Zel,

I apologise for the experience you've had.
We, as well as the finance company Premium Credit, make as much communication as possible when payments are defaulted before and after a policy is due to be cancelled.
We also give our customers the choice on how they receive their correspondence either online or by post.
If you'd like to suggest more means of communications or have any other concerns please feel free to email me at wevalueyourfeedback@endsleigh.co.uk.

Kind regards
Kelsey

Vurdert til 5 av 5 stjerner

Very positive experience.

My enquiry was dealt with in a polite and efficient way. Very professional.

11. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Kevin,

Thank you for sharing your feedback, we're glad you've had a great experience!

Kind regards
Kelsey

Vurdert til 1 av 5 stjerner

Appalling customer service

Appalling customer service ! It's really difficult time speak to anyone unless your leaving . , the website keeps freezing and timing out after only just logging in . They claim they have web chat but this is just a virtual buddy offering no help what so ever. My policy is up for renewal but I didnt even wait for a renewal quote I cancelled 30 days before my policy ended ...these are really not the people your can depend on when your in trouble ..Terrible company terrible service , vile customer services .AVOID

10. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Paul,

Thank you for sharing your experience and I'm sorry to hear it was difficult for you to use our online services.
I appreciate your frustration however if you would like me to review the renewal please email me at wevalueyourfeedback@endslegih.co.uk with your policy number.

Best wishes
Kelsey

Vurdert til 5 av 5 stjerner

MY HONEST REVIEW OR SCORE IS 100%…

MY HONEST REVIEW OR SCORE IS 100% BECAUSE SHE HAS EXPLAIN TO ME ON THE PHONE AND I UNDERSTAND IT AND VERY FRIENDLY NICE TO ON THE PHONE THAT WHY I LIKE WHEN THE TEAM ARE VERY VERY HELPFUL KEEP THE GREAT WORK UP TO GET MORE LIKE THAT GREAT SCORE 100%NOT 5% OR 10% THE ENDSLEIGH COMPANY GET 100% TO OKAY

10. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Robert

Thank you for the great response to our service!

Kind regards,
Kelsey

Vurdert til 1 av 5 stjerner

Rung five times to get my NCB as I…

Rung five times to get my NCB as I haven’t renewed with Endsleigh and after a WEEK i STILL haven’t received it after multiple promises it would be emailed to me swiftly...

Because of this my new insurer has the right to cancel my policy... shocking

8. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Endsleigh

Hi James,

I apologise for the experience you've had. Our documents do usually have a 48 hour turn around therefore I am very sorry for the delay. Please email me at wevalueyourfeedback@endsleigh.co.uk with your policy number and I will immediately action this.

Kind regards
Kelsey

Vurdert til 2 av 5 stjerner

On hold for ages

On hold for ages, hung up and called again pressing the "I'm not renewing" moption and the phones was answered quickly - Very polite person on the phone who cancelled the renewal and promised to forward confirmation of NCB immediately...Hasn't arrived :-(

8. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Brian

Thank you for your response. i apologise for the wait time you experienced but I'm glad that my colleague was able to help you.
Our documents have a 48 hour turn around so the no claims bonus should be with you shortly.

Kind regards
Kelsey

Vurdert til 4 av 5 stjerner

Changed my policy online really easy…

Changed my policy online really easy but was shocked at the increase on my policy, might have to shop around for a better price in a few months before my renewal

3. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Kevin,

Thank you for taking the time to review us. If you would like me to look into the price increase please contact me at wevalueyourfeedback@endsleigh.co.uk with your policy number

Kind regards
Kelsey

Vurdert til 5 av 5 stjerner

Nice friendly customer service agent…

Nice friendly customer service agent efficient at her job. The big but as usual the answer machine says we are exceptionally busy at the moment. Come on this is car insurance! We are all fed up of hearing how busy companies are. Hire more staff or take the stupid message off the system

3. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Ruth,

Thank you for the kind words about my colleague.
We are currently experiencing higher than usual volumes of phone calls and therefore we like to prepare our customers if there is an extended wait. I appreciate your frustration, we will remove the message as soon as we are back to our regular functionality!

Best wishes
Kelsey

Vurdert til 5 av 5 stjerner

Excellent service

The lady I spoke to was more than helpful and went well out of her way to make sure I received everything I asked for. Thankyou for your superb service you are a credit to the company.

3. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi John,

Thank you for the kind words about my colleague, I will be sure to forward them on!

Kind regards
Kelsey

Vurdert til 5 av 5 stjerner

Polite and Efficient

My query was dealt with quickly and efficiently.

2. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Endsleigh

Hi Jim,

Thank you for the 5 stars!

Best wishes
Kelsey

Vurdert til 5 av 5 stjerner

Car insurance setup

I recently had a number of issues regarding my previous car insurance policy, including a locked account, changes in payment and the worry of whether my policy had auto-renewed or not. I understand that the operator I spoke to is relatively new to the job but despite it all proved fantastic and capable in helping sort the issue out, even when some of my own circumstances made the policy more than a little unclear.

They were methodical and professional and I would like to pass on my thanks and appreciation to them.

2. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Rob,

Thank you for sharing your experience with us! I apologise for the details of your policy not being clear however I'm glad to hear that you had a resolution with one of my colleagues!

Kind regards
Kelsey

Vurdert til 5 av 5 stjerner

I got myself locked out of my account…

I had an issue where I was locked out of my account and had to contact someone to get it sorted out. The issue was dealt quickly and efficiently and I was able to carry on in no time.

2. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Darren,

Thank you for sharing your experience with us!

Best wishes
Kelsey

Vurdert til 5 av 5 stjerner

Excellent advice even though they…

Excellent advice even though they weren’t able to ‘help’ me!

1. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Endsleigh

Svar fra Endsleigh

Hi Stephen

Thank you for the 5 stars! I apologise we were unable to 'help'. If you'd like me to review this please email me at wevalueyourfeedback@endsleigh.co.uk with your policy number.

Kind regards
Kelsey

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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