Howden Anmeldelser 

Ponderously slow in communication.
The app name should be changed from ‘Clarity’ to Vague…
Communications when they do eventually arrive, tend to be so vague that they border on being deliberately evasive…

Update 30 september 2026

Mijn schadeclaim loopt inmiddels bijna een jaar. In die periode zijn meerdere deskundigen en onderzoeksbureaus ingeschakeld, zijn onderzoeken uitgevoerd en zijn meerdere termijnen verstreken, maar een inhoudelijke afwikkeling blijft uit.

Het aanvullende MEER-onderzoek werd pas na maanden uitgevoerd en het rapport is na herhaald aandringen uiteindelijk op 16 september aan mijn contra-expert verstrekt. CED gaf vervolgens aan de beschikbare rapportages naast elkaar te leggen en binnen circa twee weken met een inhoudelijk standpunt te komen.

Ook die termijn is verstreken. In plaats van de aangekondigde inhoudelijke onderbouwing volgde opnieuw een voorstel voor een tussenstap via Teams.

Mijn contra-expert heeft dit terecht teruggebracht tot de kern: welke schade wordt nog uitgesloten en op basis van welke concrete, objectief controleerbare technische grond?

Na bijna een jaar vind ik het niet langer acceptabel dat de inhoudelijke onderbouwing steeds opnieuw wordt uitgesteld. Daarom is nu een duidelijke deadline gesteld: uiterlijk 2 oktober 2026 om 17.00 uur de volledige technische onderbouwing van de schadevaststelling.

Dit dossier heeft lang genoeg geduurd. Ik verwacht nu geen nieuwe vertraging of procedurele tussenstap, maar een concreet inhoudelijk standpunt en daadwerkelijke afwikkeling van mijn schade.

Wordt vervolgd.

Howden ufficio di Verona.
Complimenti al vostro collaboratore Dr Marco A. che mi ha risolto brillantemente pratica di polizza l bersani successiva ad acquisto auto a nome di mio figlio.

Trying to get my pension sorted since February 2026 it’s been an absolute trek to say the least. Asked to collect my pension end of July this year now the middle of September still no further forward. I’ve been on the phone most days to them the last few months keep getting told the teams working on it and they are waiting on information from fidelity I’ve been told this for the last month. All I want to know is when can I expect to receive my lump sum and what exactly are they waiting on from fidelity how can you still be waiting on information from fidelity for over a month. I know fidelity have released my funds over to Barnett Waddingham on the 20th August so what are they waiting on. Very stressful as I also have been diagnosed with high blood pressure and this situation is not helping my condition.

Insightful, entertaining, friendly and welcoming event. And when it is at a brewery, an immense spread. Really a 'must attend' event.

As always, David McNulty gave me all the advice and help I needed to make a further tax free cash withdrawal, and Nikki Quint kept me fully informed on the transfer of funds. Again, your charges were very reasonable, particularly in views of the amount of work involved.

I requested a retirement quotation on 15th June. On 29th June and I was told that essential system maintenance would mean this being delayed. It's now 4th September and despite infrequent emails saying that system work is ongoing, I still don't have my retirement quotation. I was unable to get through on the phone (on hold 15+ minutes) so I've emailed for an update. I'm starting to lose confidence.

Barnett Waddingham have held my final salary pension on behalf of my employer for many years. I retired three years ago, and I wish to transfer my pension out and consolidate it with others in a private pension.

At every step of the way however, Barnett Waddingham have gone out of their way to be obstructive and prevent the transaction from taking place.

Getting Transfer Value quotes is invariably a painful and protracted process, but this year the quote was such that it was opportune to take the money out so after consulting with an independent advisor I initiated the process.

When we started the process there was plenty of time left on the quote validity, but BW took SO long to respond to the request for details from my advisor that there was little validity left by the time they received it.

Despite this we still completed all of the paperwork and it was sent by recorded delivery to their office, and we know that it was delivered the next day and signed for, within the quote validity.

Three weeks elapsed and then I got a letter from them saying that the wet signed forms 'were never received', and that they needed passport details to 'verify my age' (this despite them putting these details in my Transfer Quote themselves).

The sender did not have the courtesy to put her direct contact details on the letter, but I found a generic e-mail address for them (ironically given by them as a point of contact in some of the MANY other complaints showing on TrustPilot!) and I sent both a passport scan and a PoD for the wet-signed documents to that address.

I also took a guess at what the senders direct e-mail address MIGHT be based on others I had seen and I resent the entire mail string to that. It turned out that I had guessed correctly because I got an out-of-office message back. The dates when the sender stated that she would be o-o-o have long passed but perhaps predictably I have no response from anyone despite a reminder.

It would appear that this company will prevaricate in any way that it can, and make up any excuse that it can think of, to delay the transfer of pension funds. Given that it is my money, not theirs, this approach is in my view entirely immoral and unacceptable, and I would urge anyone who has the choice NOT to use this company.

Requested a payment from my SIPP and the team from Barnet Waddingham handled things smoothly and quickly with good communications during the process.

Working with the guys at BW always ends with a pleasing outcome, they are friendly, professional and apply common sense which I'm afraid is in very short supply in most other institutions these days.
Let's hope the theme will continue with your new hat on!

This company is useless of you want to actually get to your money. I have been trying to transfer out since the beginning of 2026 and we are now in August. Wonder how much interest they've earned on the back of their delays.

Never had a decent response apart from I needed to redo a box in a form, not just once but twice, with an extra months delay due to this as it was badly explained. Oh and I forgot the delay caused by my documents not uploading apparently.

Noone of any authority seems to be available to complain to.

Utterly dire.

Severe transfer delays holding up time-sensitive plan

Five other pension providers completed my transfers into NEST seamlessly, but Barnett Waddingham has turned a routine transfer into a months-long administrative nightmare across two separate attempts.

Scheme-specific email addresses go completely unmonitored, forcing endless phone calls and redundant paperwork for a basic transfer into a government-backed public scheme.

Any further delay will cause direct, measurable financial harm.

Management needs to immediately prioritise this incoming postal paperwork, provide NEST with the necessary transfer details, and finalise the payment before 18th August to avoid emergency escalation to The Pensions Ombudsman for maladministration and consequential financial loss.

The team at BW from the minute you walk in the building are delightful. Very helpful and explain everything to you. Nothing is too much trouble. Happy to recommend them to look after your pension.

Daniel Anderson has been most helpful and patient.
Emma Swithenbank has kindly helped me through a difficult time.

This company have managed my work pension since 2001. I recently tried to contact them with a query regarding it and have been completely ignored. I completed their only contact method available which was a contact form on their website on 23rd June (2 weeks ago) and despite it saying I would be contacted within 2 days I have not received a reply. I managed to obtain a general email address and emailed them again on 1st July. The email did not bounce back and yet I have received no reply still. It’s an extremely important matter and I am severely disappointed at their abysmal customer service. I have now emailed the CEO and managing partners in the hope that anyone will help me. I will update when I have more details

The matter relates to a (XXXX) – Deceased and her National Grid UK Pension (Member ID: (XXXX) and an unpaid already agreed bereavement payment of £1.000. This amount was agreed with both the National Grid UK Pension Scheme Trustees and their acting agents Barnett Waddingham.
On the 31-03-2026 (XXXX) who was a family member passed away and as the estate executor subsequently wrote to Barnett Waddingham informing them of this in order they may stop any further pension payments. Barnett Waddingham offered their condolences and advised me they had made a single pension overpayment on the account and as the acting executor of the estate was requested to repay the amount which I did by return.
It was also agreed with both the Pension Scheme Trustees and Barnett Waddingham to pay a £1.000 bereavement payment which to date they have not issued. Despite multiple written recorded communications, e-mails and phone calls requesting an update for the reason of none payment to date all have gone unanswered.
As a result of this I have no choice but to take legal action and will provide a full list of written supporting documentation to the court. Should either or both defendants wish to proceed to court then they will definitely lose as the claim is very straight forward and fully documented.
Barnett Waddingham are simply an absolute disgrace messing people around for a small bereavement claim already agreed. I will also be reporting them to the financial Ombudsman and hopefully they will be fined or preferably struck off from trading

Daniel was incredibly helpful. Put me at my ease. Was not rushed in his explanation of the process & did not rush me

My pension retirement date was 15th May 2026, I was sent an illustration and my options dated 3rd December 2025, but was vague about what happens next as there was not a request to provide any information, I called (15th December 13.54 to leave a message nobody called back, so called again 17th December 13.59) and was told the information was ‘for information only’ and I would be contacted nearer the time. A few weeks before my pension date I had heard nothing, so I called and made a complaint. On 6th May I received very similar information to that of the December letter and was told I had previously been sent the incorrect information, however this new letter had paperwork to be filled in and I was instructed to upload all documentation to an online portal, which I did on 18th May, I then received a letter on 27th May saying they had all the documentation and that it could take up to 3 weeks for monies to be paid. It's now 29th June and no monies have been paid and I've heard nothing, dissapointed, angry doesn't come close, not sure why I can't give zero stars.

I have been dealing with Michael Reilly a Senior Property Administrator at Barnett Waddingham concerning a Pension purchase. Throughout the purchase Michael has been fantastic. He has always replied to me, helped me with any issues, and has guided me throughout this very in depth process. I would not have been able to have done this without him. His professionalism is outstanding and he is definitely an asset to Barnett Waddingham.

Finally Barnett Wadding attempted to justify delays. It only took over 15 months and even had the audacity to "request" that Ms Thrasher refrain posting facts on trust pilot.
Why would that be?
Are they concerned that they did not do the right thing?
They do write the rules, which raises a question are they in their clients best wishes?
Let's do a trust pilot analysis of posted responses. There is a common theme of delays and lack communication. I can attest to that as it wasn't until June 18, 2026 (over 15 months of her husband's passing) that she received the so called support letter for their delay, and also did not address the appointment of a successor trustee from their own firm as being impartial.

Equivalent to a literature review, the posts on trust pilot,place the grade for BW at 2.9./5. This equates to 58%.
Is this a passing grade?
Readers of the posts regarding BW will have to form their own opinion.

Robert T Wylie