Endsleigh Anmeldelser 

I had to call 20 times to get through, and even then I was left on hold for 40 minutes before the phone was put down. I then had to go through the same process again, before getting through after 50 minutes. I had attempted to speak to someone using the live chat function online, but they directed me to calling as they couldn’t help. Very disappointed with the service and ended up cancelling my policy.

A crying shame that zero stars is not an option here. With over 25 years experience in the customer service industry, I have never encountered such a company. As of August 2020, I began my insurance cover with Endsleigh, and made them very aware at the start of the policy, FIFTY TWO weeks ago that I would not be auto-renewing with them, as I do with every insurance company every year, due to the rising prices of car insurance with renewal, I always shop round to find the best prices. Baring in mind this 52 week period of them being aware I wasn't auto-renewing, I then woke up to an email the day after policy end date stating that my policy had been auto renewed. Upon contacting Endsleigh "customer services"-if it can even be called a service- I was met with unhelpful and incompetent advisors, who gave the reason that they had contacted me 3 weeks ago regarding auto-renewal and I did not inform them within this 3 week period that I wanted to cancel my insurance. One would assume that 52 weeks is more favourable than 3 weeks and gives plenty of time to put everything in place for the policy to be cancelled, this therefore appears to be a loop pole so as Endsleigh can continue making money- DOUBLE the previous premium may I add- in the form of a CON. After speaking to this advisor, I was told that I am to pay £50 in order to cancel a premium that I never requested to commence initially. Obviously, I refused to pay an amount that I did not owe and was threatened with debt recovery agencies and therefore asked to speak to a supervisor to which I was refused. I then requested the balance "owed" was wiped due to the simple fact that I DID NOT OWE this money, at first, this was another thing that was refused but eventually the £50 was wiped, however I was then informed that I owed £1.62 for the 1 day the car had been insured with them, a day that I had not drove the car as I was under the impression that my car was not insured, and was actually in the process of taking my car off the road. On principal, again because I did not owe this, I refused to pay the £1.62 and was again threatened with debt recovery agencies. Without a blemish on my credit report record at the age of 48 years old, and threat to this spotless record being made, I again then asked to speak to superior on multiple occasions, to which, I was refused, after being told earlier in the conversation with the advisor that a same day callback can be arranged, I was willing to wait for a superior to speak to me, however I was told I was not able to do this and that no one was available to speak to me today, so yet another day of worrying, for them to start debt referral proceedings that will go against my record. This is a matter that needs to and should be resolved quickly and efficiently, as it is VERY simple, which clearly endsleigh and their advisors are not capable of. I'm not sure what is difficult to understand about "I am not auto-renewing" but if you decide to ever take up car insurance with Endsleigh in the future, I would probably tell them numerous times over the 52-week period that you do not want to re-new with them, as it seems that when they ask you upon commencement whether you want to auto-renew this actually is irrelevant because they will still renew you either way, it is evidently too much of a task for them to process. To finalise, I have been left with the customer complaints email, as this company are incapable of taking a complaint verbally, and have no resolution to my issue that should've never been an issue to begin with, with the threat of debt collectors at my door, still hanging over me. Shambles of a company, no one knows what they're doing.

I was dealt with by Tanya who was coutrteous, and helpful. My questions were answered directly and all my queries were addressed.
First class treatment.

I struggled to find the correct cover for my daughter who was moving into a shared property for 12 months and needed personal belongings and additional tenant / landlord cover. Endsleigh were the only company to be able to provide this.

Requested a change to policy. Your colleague was helpful and efficient. Would have been helpful though if, when I asked about short term additional driver cover I was offered a quotation to add until end of policy term rather than being told Endsleigh do not offer temporary cover. Having got a quote from another specialist company I discovered following a second call to a different colleague that to add a driver for remaining policy term did not incur a cost so I added and had to pay a second fee.

The Endsleigh advisor was knowledgeable and respectful and was able to comply with all my wishes.

Unfortunately the renewal of my existing Home Insurance Policy had increased in excess of 50% which I consider it be unrealistic as I had been a customer for several years with out any claims against the policy. I have searched the market place and have received several upgraded quote's at a reasonable small cost increase against my old policy for year 2019/2020 from your company.

Customer service is good. I had recent home insurance claim with home emergency claim which was processed without any hassle.

Got through to the office and the staff were extremely helpful and quick dealing with my issue.

The consultant I spoke with could not have been more helpfull and resolved my question quickly and efficiently. She really understood customer service .

Excellent customer service, easy to get the policy and easy to opt out at the end.

I was not initially happy about my renewal quote, so called. On comparison websites it was half of my renewal quote.
I experienced excellent customer service from Freya who managed to halve my initial quote. Freya answered all my silly questions and could not have been more helpful. I was really pleased the service. The reason why only fours stars is due to the renewal quote. However, for customer service when I called I would give 5 stars!

The lady on the phone was extremely helpful whilst charging me 10 pounds to change my address

On renewal, car insurance was doubled from £340 to £690. I obviously cancelled the policy and got insured elsewhere for £322. When getting quotes none were as expensive as my renewal, if that renewal price was the best price you could give you need to try harder.

My experience was really good. I had to ask about an old policy and this was dealt with efficiently and politely.

A poor level of service from this company. We cancelled our car insurance renewal over a month before it was due and took out a policy with the AA. Endsleigh wanted to charge us over £250 more for the renewal. They didn't even bother to try and find the best price before sending the renewal notice. However, when we cancelled, we had paid all premiums to the end of the 12 months. That should have been the end of it. Since then we have had continuous threatening letters saying that because we cancelled our direct debit (this was after we contacted Endsleigh to cancel the renewal by the way) they could not collect a payment, which of course, we thought we didn't owe. This tells me that they would have continued taking money from our account even though we cancelled the insurance! They have now sent us a letter saying they are passing the matter to their debt collection agency and this will incur extra fees plus 18% VAT. I talked to one of their customer support people previously and she said not to worry, we don't owe anything and can ignore these letters. But if we don't owe anything WHY are we still getting demands for payment? I contacted the same person, Amy, again today and explained that I was really annoyed by these demands for money and it appeared she just closed the chat. I have since been informed that her connection dropped which is fair enough.

I would not recommend this company simply because as a broker they should be working harder to keep prices down for customers. There are better deals out there. Use a comparison site and make sure you are dealing with the actual insurer not a broker like Endsleigh. They really need to do more to earn the extra money they are charging you.

I just wanted to update this review because Endsleigh has been in touch and resolved the issue with the outstanding debt. It would appear that the first monthly payment after the initial deposit was not taken from our account until the following month. Neither we or Endlseigh know why this was but it resulted in there being one more payment due after we cancelled the renewal. Endsleigh has waived this final payment which is very much appreciated.

The way the company deals with renewal prices I think needs to be radically overhauled. Don't just send out a renewal without checking that it is the best price you can get for the customer. After all, what is the point of having a broker if you are simply going to send renewals without doing any work? I used a comparison site and got a quote at under half the renewal price and it only took me a couple of minutes. Why bother with a broker?

I spoke with Shaminda yesterday who was very helpful and informative with my many queries. She quoted me for landlords insurance which I am still assessing.

Needed to cancel Landlord policy as no longer own property, and ensure automatic renewal was stopped. Shaminder was very helpful and friendly and got it sorted immediately. Will definately use company again