Endsleigh Anmeldelser 

We were sent an autorenewal letter for car insurance. When I noticed the payment did not go through I contacted Endsleigh to find that they had apparently discontinued autorenewals despite sending out the letter and we were uninsured. We quickly got insurance elsewhere but needed the no claims bonus letter and was told it was not transferrable which was not really the point. Whether it was or not they should have just agreed to send it. I then had to request it a second time.

Meanwhile, I was offered life insurance while dealing with the car insurance which I said I would consider another time and requested details by email, specifically requesting not to be contacted by phone. The next day my husband who is overseas was contacted at our home by phone despite him not having dealt with any of the previous stuff. The individual seemed perplexed as to why my husband was not there or why I was answering the phone.

Communication between departments seems a real problem in Endsleigh although the individuals were all pleasant enough it seems the systems still need attention.

The customer service lady i spoke to was absolutely excellent. Not only sorted out thr original issue. But actually allowed time for me to change passwords, log onto the system and check the portal.

I am vacating the insured premises so do not need to renew. I asked if I could extend for a few weeks until the 14/10 but was told I would have to renew and then pay£25 to cancel. I have been with endsleigh a long time, won't consider them again.

All things going well (which they have been lately) I should only have dealings with Endsleigh once a year, yet this once a year dealings over my home insurance premium renewal is a dreadful experience.

1. The never seem to get my name correct, which probably says a lot.

2. They always send your renewal letter about a week before it runs out, even though the letter is dated over a month from your renewal. This is always the case and the explanation is that they have no control over what happens once the letter is posted. Once okay, but every time?

3. Again, unless something has happened, I have no need to access my account with Endsleigh, yet anytime I try to, I find my account is "locked" which I have never received an explanation for.

4. And then there is the Premium renewal itself. Last years premium is always listed higher than you actually paid, which of course means they can increase it by even more this year.
Example is, I paid £118 last year, yet I am told I paid £152 (28% higher than actual) so this years premium is £192 (62% higher than last year) None of this, I can get an explanation for.
I just read that home insurance premiums are rising, and the average in the UK is £147pa. I live in a one bedroom flat in a nice part of Scotland, so I am £192?

I know, I know, shop around, which is fine, if you have the time, which I guess I am going to have to find this time around.

Using Endsleigh is a horrible experience, backed up by a horrible customer service that shows no interest in their customers.

I have just been forced to pay £85 for a car that was scrapped 6 weeks ago by these outrageous scammers in my opinion. As someone who works 7 days self employed and has 50 years reputation, I would never ask any client to pay this kind of money for what amounts to absolutely nothing. Take £85 from any person on the street and you would be charged with theft, but if you are in insurance you can quietly catch people out with your rules and get away with it. I have never claimed off car insurance in my life because there has never been a reason. My no claims bonus stretches back to 1977 when I passed my test. Absolutely outrageous. Avoid, as I will from now on.

Not impressed. Had house insurance with endsleigh for a property which we no longer reside. My wife cancelled policy direct debit which she did for all debits applicable to the property. Today I get a letter from Premium Credit telling me that I have a default against me for the insurance policy. I have always had insurance with monthly payment which I would terminate if not required anymore.

Tried to call: Company closed.
Live Chat: Company closed.

If taking insurance over 12 months is now a loan. I would pay upfront.

Why would you tie yourself into something such as insurance if it becomes not applicable anymore?

Really worst company in uk i was pay 22 pounds a month car insurance when i chance address 71.32 just crazy situation thiefs

Representative was very polite, knowledgeable and helpful.

I have not given this 5 stars as I had to phone up and negotiate a better price as my premium had gone up 15% for no good reason. That said, the operator was courteous, helpful and efficient, and she sorted me out a very good price.

Amazing customer service and the lady really helped me. She was absolutely fantastic

Friendly, cheerful and efficient service.

Long wait times on the phone line and when you do get through you get cut off before speaking to someone.
Cant do anything online and renewal documents came through with wring information on it meaning I had no option than to use the phone line
Not a good experience from start to end

I called to renew my Husbands policy after we received the documents. The price was higher than we expected so we decided to call and got straight through to a lady called Aimee H. We went through all the questions swiftly, she was very clear outlining everything and was able to bring the price down for us which we were very happy with. She was very helpful and we will definitely do the same again next year because of the service she had provided. Credit to the company, Thank you Endsleigh! Jane R.

I had great conversation with gentleman who helped nicely explained the terms, helpful towards how long left before new contract and payment online app and phone online payment. Thank you

Fourth year renewal for son at university- gadgets and possessions cover. Online renewal invitation, however an error message after log in and would not let us progress to pay screen. So called instead and was quoted nearly £8 more (not admin related just “that’s the new price”), also wouldn’t let us insure for 9 months ending June, HAD to cover 12 months even though he finishes in June. Poor service on renewal - however, we did still renew as cover is good!

I rang up because I couldn't access my policy documents. The lady I spoke to was friendly and helpful, checking everything thoroughly and making sure it was fully resolved (and tested) before ending the call. No redundant questions, relying on a script, or treating me like an idiot. If all my calls to customer support places were like this, I'd be a happy man.

This company is a joke, after being Insured on a Honda Civic, All things were going well, I did miss one payment, due to financial difficultys, but spoke to them on the phone and got it sorted. 3 months down the road I needed to change my car as mine was becoming unreliable, so I purchased a Citroen xsara Piccaso as I needed a bigger car, my insurance then went up by £50, and then a week down the line, they now decided, that im required to pay, £309, which I don't have or they will cancel my policy which they now have done. All this over one missed payment. I'm now struggling to get insurance anywhere else now, which now means it's going to take my 2 hours to get to work, due to having no car. By the way, my Solicitor is a were so expect a letter soon 😠😠😠🤬

Having had student contents insurance for two years we now find the policy is not available!! Had been advised to change the address just before moving in to new accomodation. Did so and now find the insurance policy doesn't exist! Shocking and stupid decision as this was a much used student policy!