Elena Claire Anmeldelser 

1 051
TrustScore 2.5 av 5

2,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Low quality product. Impossible to reach these people. Sent an email and haven’t received a response from anyone yet. It’s been 3 days. Finally found some information on line about shipping back a dre... Vis mer

Vurdert til 2 av 5 stjerner

Excellent service and rapid delivery. The shoes purchased were soft and comfortable initially. However, they gave very little support as far as the footbed was concerned and after barely two hours we... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Just bought my 5th pair of Elena Claire shoes - this time the black soft slip-on trainer (I already have this design in navy). I've said it in a previous review but it does bear repeating - these are... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Had to get two more pairs after wearing my first Elena Claire shoes right through! Most comfortable shoes I've had in years. Many compliments and people interested in them. Pleased with fast delivery... Vis mer

Informasjon om virksomheten

  1. Skobutikk

Skrevet av virksomheten

Women's Shoes


Kontaktopplysninger

2,7

Under middels

TrustScore 2.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,7

Alle anmeldelser

(1 051)

2 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Great slippers bad delivery

This is the second time I have ordered with this company and both times I have to keep emailing about the length of delivery. It’s over 2 weeks and still no slippers. When you email they still take ages to reply iff at all. There’s no telephone number to contact anyone either. When I do receive slippers they are great, comfortable, washable and hard wearing

21. februar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service and quality

This is the 3rd pair of shoes I've had from Elena Claire, and they are just as comfortable and well-made as the first two pairs. I cannot fault this company for it's fast friendly service and quality goods.

28. januar 2022
Vurdert til 4 av 5 stjerner

99% Perfect!

Love the product. Love the service.
Would have awarded five stars but for the fact I'm never sure which size to order.
My usual size too small. Several swaps found the right size for my first order. A size down from that needed for my most recent order.
Just wish I could be more confident which size to order! That said, I will order again as they are great shoes!

23. januar 2022
Vurdert til 1 av 5 stjerner

Long awaited shoes

I am giving you a bad review because l have been waiting for the shoes l ordered on the 8 th of November and l have still NOT got them yet, l emailed you and all l got was a roll out excuse nothing to do with what l said to you in a email asking you to explain the long waiting time, Very unhappy customer,

19. desember 2021
Vurdert til 1 av 5 stjerner

24 Days to deliver....

Having free delivery for orders over £50 is not much help when they knowingly send out the wrong size saying just send them back and we will send the correct size out costing me £4.85, if I had not involved PayPal I would probably still be waiting for the "correct" size 24 days after the initial order was made. No doubt there will be some pathetic excuse/comment made below my review but the damage is done and we won't be buying from them again and would advise you to read other poor reviews made about them before buying, I wish I had. IN RESPONSE to your pathetic reply - I ordered on the 14/11/21 you informed me you sent my order on the 16/11/21 and noticed YOU sent the wrong size so I just accepted that I would have to return them and then you informed me again on the 18/11/21 you had sent the order and that is when I contacted you by email to tell you of YOUR mistake and if anyone wants to verify that you knowingly sent the wrong size after I contacted you then they could check the Royal Mail tracking number -
WJ877319591GB and see that you sent the wrong order on the 20/11/21 ( not the 16th or the 18th as you said) and I received them on the 24/11/21 and sent them back that same day at my cost for YOUR mistake and you received them on the 25/11/21. It only took one day to arrive at your address but it has taken 24 days for you to send my order - maybe they came from China?

8. desember 2021
Anmeldelse skrevet uten oppfordring
Logoen til Elena Claire

Svar fra Elena Claire

We're sorry to see your review - rather than respond with a pathetic comment I thought I'd share the truth instead!

Unfortunately you ordered the wrong size and we helped immediately by sending you the size you intended to order without delay and before we had received your mistaken order. Which came at extra cost and risk to us but we accepted your mistake and wanted to help

The slippers you intended to order in the size 7 was successfully delivered to you https://www.royalmail.com/track-your-item#/tracking-results/WJ877319591GB

Reviews like this are very disappointing when we havent been at fault for ordering the wrong size and have gone out of our way to correct it as quickly as possible

I'm sorry to see your review and the truth in the matter being dismissed but we felt we did all we could to help

Vurdert til 3 av 5 stjerner

POSTAGE WAS VERY SLOW WHEN BOOTS…

POSTAGE WAS VERY SLOW WHEN BOOTS ARRIVED FELT CHEAP SO SENT BACK.

4. desember 2021
Logoen til Elena Claire

Svar fra Elena Claire

Sorry to hear the postage was slower than you expected - i see the 10 working day free delivery was used and the order was made on the 12th and delivered on the 23rd. I apologise if you didnt feel the quality was a high standard, we refunded your order when we received the returns. Thanks

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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