These guys are great. My parcel got delivered next day despite paying normal delivery. Unfortunately someone has stolen it! I called up ELC and they swiftly offered me a replacement or refund. This... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set... Vis mer
Terrible! Bought a walker for my granddaughter there were pieces missing. Rang help centre who were not very helpful and said they would ask the supplier to send out parts. No timeline or info wh... Vis mer
Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Kontaktopplysninger
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, Storbritannia
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3,6
Middels
207 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Unhappy customer
Placed an order 1 week ago and a completely different thing has arrived. I have tried contacting via telephone WhatsApp messenger and I am still yet to resolve this. Ridiculous as I probably won't have this delivered in time for Christmas
13. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Hi, I'm sorry about the initial error but can see that the correct order is now on its way to you.
It worked well
It worked well. Good selection of toys and managed to find a good present fairly easily after racking my brains for weeks. Was pleased with the prompt delivery, despite all the problems with other delivery options pre Christmas. Would use them again.
8. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Great feedback. Thank you.
Order never arrived!
Placed an order on 11th Nov. By the 30th I had heard nothing. I tried to contact them by Whats app, by phone & by chat box. No response at all. Then, today on 5th December they 'Thanked me for returning the item' & refunded me! I have never had the item in the 1st place & the birthday I ordered it for has come & gone. Never again!
5. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Hi Sue,
Sorry to hear about your recent order problems. I'm sending you a message for a bit more information so we can see what's gone wrong here if you want to answer that, Thanks.
Just outstanding!
Easy ordering, plenty of choice .. fast delivery in great secure packaging.
Toys of an outstanding quality!
Just brilliant. Would recommend to everyone.
5. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for the kind words. Hope you and yours have a great Christmas!
Very helpful customer service trying to…
Very helpful customer service trying to help find out were my order is
21. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for your feedback we are glad our Customer Service Team could help :)
Excellent customer service
Excellent customer service. Nadia was very helpful and friendly. Thanks Nadia
30. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Glad to hear that Nadia could help :-)
Great customer service with quick…
Great customer service with quick replies to emails. Thank you Nadia!
27. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Good to hear! :-)
Order declined
I tried to place an order and for some reason it didn't process but the money still came out of my account. However a quick live chat with am amazing lady called Nadia and it was sorted and my order was on its way.
12. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for your great feedback :)
Nadia was very helpful and friendly…
Nadia was very helpful and friendly during our live chat conversation.
10. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thanks for your feedback.
Great help from Nadia!
Nadia helped me promptly with my query about making an order. I could not place an order online and spoke with her via WhatsApp and she quickly told me what the problem was and helped to resolve my issue and ensure I could make my order. Super pleased with the customer service - thank you Nadia! 😄
4. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for your great feedback :)
Nadia was very helpful resolving my…
Nadia was very helpful resolving my query. Responded and actioned my refund within 5 mins. Thank you
4. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for your positive feedback!
So helpful online when you need it
Absolutely brilliant. Online advisors are so helpful. Thank you
1. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Great to hear. Thank you :-)
Nadia was amazing!
Ordered a couple of bits for my daughters second birthday and unfortunately 2 items arrived damaged. I used the online chat to see if I would be able to exchange them and Nadia was amazing and sorted out replacements with express shipping which I did not expect at all. Was super appreciated
30. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for your great feedback :)
Nadia was really helpful
Nadia was really helpful. For some reason even though I put my step daughter's name on the order, it still showed as mine on the confirmation... Nadia showed me what was needed, and hopefully my step daughter can pick it up ok.
I cannot believe it is so complex to pick up an order. I live 90 minutes away from her and her local entertainer, so I cannot give her either my passport or driving license (as required), but I can at least email her my order confirmation as proof. Hopefully that will be enough to an pick up an £11 toy.
I get her having my personal id for a high value item, a watch or jewellery, but a toy?
30. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for your feedback, we are pleased Nadia could help you with this.
great work nadia
brilliant and efficient service by nadia. thankyou so much resolved my query very quickly. i was unsure as to whether some wwe figures were in stock in my local store. she provided me with the store number and within minutes i rang the store and they kept them behind till for me. very happy.
30. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for your great feedback :)
Thanks to Nadia
Thanks to Nadia, who was able to answer my questions with great efficiency!
29. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you for your great feedback :)
If I could give this company a lower…
If I could give this company a lower rating I would. I'm suprised I'm managing to find the energy to complain about this lot. I sent them video evidence of a faulty toy and they said they would get back in touch but nothing! The woman on chat was quite rude to me too telling me she would wait and then when I went off to make a video of the problem sent me a message saying "Hello Hello"we could do it a different way, this after me asking was she prepared to wait while I took the video, convert it (as they take tiny files only) and then upload it. She then disconnected without saying goodbye or anything else after changing her mind and saying send it via email which I knew and said to her we would have to do in the firsts place. These people think that everyone has a bloody phone that takes video and is connected to everywebsite. I'm a human I'm not a moron phones are not my life. Now nothing in 5 days after a supposedly 48hr repsonse time. What a disgrace. If I don't hear anything I will be contacting paypal and show them the dodgy toy. Beware of the shocking customer service and dodgy toys. Yes I am fuming you guessed right!
PS. why do these !diots always think I would use the same email on every single website I use?
11. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Hi, I'm sorry to see you're so unhappy with us. I haven't been able to find any contact from you so please get in touch and we'll be happy to resolve things for you.
Fraser sorted my issue very quickly and…
Fraser sorted my issue very quickly and efficiently. Extremely happy with the service I received today!
18. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thanks for the feedback, glad Fraser could help out.
Fraser on the online team sorted out…
Fraser on the online team sorted out the issue with ordering immediately. Top service
18. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thanks for the kind feedback!
Fraser helped me change my delivery…
Fraser helped me change my delivery address so quickly on the online chat, very helpful
18. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank you, I'll pass along your feedback to Fraser!
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