These guys are great. My parcel got delivered next day despite paying normal delivery. Unfortunately someone has stolen it! I called up ELC and they swiftly offered me a replacement or refund. This... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set... Vis mer
Terrible! Bought a walker for my granddaughter there were pieces missing. Rang help centre who were not very helpful and said they would ask the supplier to send out parts. No timeline or info wh... Vis mer
Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Kontaktopplysninger
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, Storbritannia
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3,6
Middels
207 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Had a problem with an online order
Had a problem with an online order, ordered it for a birthday present which was the same day, was told it would be ready within 30 mins to collect but then received an email 5 mins later to advise me 5 working days. The advisor Fraser was very helpful and sent me a gift voucher to use in store instead of having to wait for a refund. Thank you :)
18. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Happy Fraser was able to help out this time!
Super fast response time
Super fast response time ! Easy and friendly to talk to and helped me straight away with my issue. Thank you Nadia !
26. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Good to hear. Thank you.
So I had an issue with trying to pay…
So I had an issue with trying to pay for my grandsons birthday present on line. I called customer service and got a very nice gentleman by the name of " RON " . I told Ron the issue I had , and asked if I could purchase the item with him . Unfortunately that wasn't possible , but Ron said he thought he knew what the problem was with my PC . Well he did . He not only solved my tech issue with my PC , but gave me valuable information should I experience a similar problem in the future . Ron was friendly , professional and an I.T wizard . Thanks Ron your a star . Great Customer service
26. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
This is amazing feedback for Ron. So pleased he could help! :-)
online services
Nadia was just a great help on the online customer services
26. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Great to hear. Many thanks.
I had a issue with confirmation of a…
I had a issue with confirmation of a click and collect and the support chat was very helpful
25. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Glad the team could help :-)
Nadia resolved my problem very quickly…
Nadia resolved my problem very quickly and was very polite too!
28. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thanks for your feedback.
Excellent service.
Excellent service.
Resolved my issue right away. Thank you
27. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Great to hear. Thank you.
Nadia was helpful in finding a balance…
Nadia was helpful in finding a balance on a gift card when the website was unable to do so
26. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Great to hear that Nadia could help.
use online support to get a balance on…
use online support to get a balance on a gift card, support person named Vince, helped and found what I needed very quickly answering all of my questions thank you excellent support
21. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thank's for the feedback, I'm glad that was resolved for you smoothly.
Great returns policy
Great service for unavoidable return of item due to duplicated purchase. No hassle, thank you
8. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Happy to help.
Very good with dealing with my enquiry
28. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Great to hear, thanks.
Prompt service
Richard was really prompt at replying. My discount voucher wasn't working and, after his initial suggestions didn't work, he made sure I could get the discount another way. Great service!
28. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thanks for your positive feedback.
What a great gentleman…
Richard helped me sort out a little problem. He was so kind helpful and generous with his time and effort. I’m very lucky to have had him on my side. Companies need more people like him. Thank you Richard.
24. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Richard is new on the team so this is great feedback for him. Thank you.
Well had some issues with placing my…
Well had some issues with placing my order so chatted with Richard who then rang me and resolved my issue.
Richard never gave up and after calls and emails resolved everything perfectly.
Thank you Richard
23. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Great feedback for Richard. Many thanks.
Customer service
Contacted customer service via chat and spoke with Richard who was very helpful and resolved my issue in a very prompt and professional manner. Would highly recommend
22. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thanks for your positive feedback for Richard. Pleased to hear he could help.
Excellent customer service…
Thank you Richard for the excellent service. You were very efficient and dealt with the problem with ease.
2 very happy customers - me and the Birthday girl!
21. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
We hope your Birthday Girl has a fab day!
Great service today
Great service today. Fraser was very helpful and sorted out my problem
21. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thanks for the feedback. Glad Fraser could help.
Excellent services!!!
19. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Wonderful to hear!
Good customer service from Richard
Good customer service from Richard. Polite and got the answer i was looking for within minutes!
18. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Glad to hear that Richard could help.
Great customer service
Needed to cancel an order and spoke to Richard on live chat. Got everything sorted in a flash for me.
18. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Early Learning Centre
Thanks for the positive feedback.
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.