These guys are great. My parcel got delivered next day despite paying normal delivery. Unfortunately someone has stolen it! I called up ELC and they swiftly offered me a replacement or refund. This... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set... Vis mer
Terrible! Bought a walker for my granddaughter there were pieces missing. Rang help centre who were not very helpful and said they would ask the supplier to send out parts. No timeline or info wh... Vis mer
Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Kontaktopplysninger
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, Storbritannia
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really satisfied with the way they deal…
Really satisfied with the way they deal with everything. Glad I used them. Brilliant

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Recieved a faulty item which happens…
Recieved a faulty item which happens sometimes and messaged using the chat on the website which usually takes ages to get through to someone but got through straight away and spoke with a Leuan who resolved this for me in a matter of seconds also extremely polite and professional. Amazing customer service and really impressed with their customer service chat option.

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Great shopping experience
I have given the company 5 stars because they have great products, keep their customers informed, deliver very quickly and provide excellent customer service.
However, I buy toys on behalf of my playgroup and need an invoice. There is no quick way to do this at the moment as the link does not work,

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My delivery had been damaged beyond…
My delivery had been damaged beyond repair by the courier and ELC arranged an immediate replacement delivery which was much appreciated.

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GREAT customer service following awful delivery
Following a horrible delivery experience the customer service team was quick to respond and resolve the issue, I am so greatful for their responses and help in the matter.

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Broken but easily fixed!
Bought a broken toy for my daughter, not their fault of course as they don’t make the toys. Issued a refund very quickly, customer service were very helpful.

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I lost the assembly instructions for an…
I lost the assembly instructions for an older Fort and Vince sorted new ones within a day. Excellent customer service.

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22 months year old grandson happy
22 months year old grandson lost the blue pilot from his ELC aircraft toy - this company replaced it free of charge making my grandson very happy. He says though he still misses the old pilot 😂

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Really helpful member of the team…
Really helpful member of the team helped me out today with an order and sorted it for me so it arrives in time for my child’s birthday very pleased with the help!

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Fantastic customer service
Fantastic customer service

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Great customer service from Vince
Great customer service from
Vince very
Quick response and very helpful

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Great service
Friendly, helpful service
Good products at competitive prices
Fast delivery

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Great customer service
Great customer service receive on the phone today from Nadia ! I ordered two toys not long ago and one of them stopped working , Nadia was able to resolve this issue quickly and has ordered me a replacement straight away . Thank you

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Order arrived damaged from the courier
Order arrived damaged from the courier. Contacted ELC. Excellent customer service! All issues sorted.

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Brilliant fast customer service, excellent!!
Very quick response to my query and extremely pleased with the outcome. Item replaced overnight so we now have a happy toddler. Thank you very much 😊

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Excellent customer service and goods…
Excellent customer service and goods promptly received. Thank you

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Your prompt and timely response to my…
Your prompt and timely response to my message early this morning on the weekend made my experience great. The company is doing well regarding social networks that help with communication purposes. Keep it up. Many thanks

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Rose Cottage dolls house
I recently received a second hand doll’s house for my granddaughter, from a friend. It was flat packed but no instructions for re-assembling. I called ELC helpline and within minutes, Nadia had sent me a pdf with the assembly instructions. Thank you very much for your efficiency! Donna

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Brilliant customer service
Brilliant customer service. A gift of my baby broke and I didn’t have a gift receipt. It was her favourite gift and the ELC quickly offered and sent out a replacement. The email exchange was so quick - very impressed.

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Ordered a building toy for my grandson…
Ordered a building toy for my grandson but Unfortunalty some of the parts were missing, contacted elc and had a excellent response, quick and kept me up to date with my purchase, thanks

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Dette er Trustpilot
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