Dyson Anmeldelser 

Worst customer service ever. Waiting for wand replacement for a months (almost a year).

This is a long, sad story about a company that was, in my opinion, second to none in terms of customer service. Things have changed dramatically. I have been a long time, repeat, multi-generational customer of this brand. Last month, one of our 3 Dyson humidifiers stopped 'misting'. I reached out to customer service live chat - it was tremendously frustrating and unproductive. The agent just kept asking me if my problem was solved before I had a chance to execute his trouble shooting directions. After a frustrating live chat session, he concluded that my until would need to be sent in for repair. He provided me with a return code and instructed me to drop it off at Purolator. I questioned him about the code as it appeared to be Dyson-centric but he assured me that Purolator would be able to accept the return. I went to 2 Purolator locations and they both advised me that the number provided was meaningless to them. I then contacted Dyson again and they assured me that they would send me a shipping label within about 48 hours. Three days later, we received an email from Dyson indicating that our item could not be accepted because we had sent them the wrong product. What? We were still waiting for a label so that we could ship it back! At this point, I went to the local Dyson retail store and they were not very helpful. They would not accept the item and ship it on my behalf and, alternatively, they assured me that they would intervene and have a label emailed to me. One week passed, and still no communications from Dyson. At that point, I attempted to call Dyson at their office (listed in a google search) so that I could speak with someone. Well, the listed number was out of service. Yes, out of service. At that point, I emailed a comprehensive letter to Dyson and emailed it to their customer service email address. One week passed, with not even an acknowledgement of my email. I then took the unit back to the Dyson store, gave the a copy of all my unanswered documentation and chronology of events and told them to deal with it - I left the unit with them and told them that they could discard or it or recycle it. They assured me that they would send my documentation to management so that they could ensure this would not happen again. They had all my contact info and, as of today, another week has passed without a peep from Dyson. I have been a long time customer and have always been exceptionally satisfied with sales and post sales support. It appears that Dyson has off shored all of their support resources, which is fine, but the communication process is completely broken and has caused me no end of frustration and anger. It's completely unacceptable for a premium priced brand to treat their customers in this manner. I should note that I am in Toronto, Canada.

My recent interaction with Dyson Canada support left me extremely dissatisfied. I reached out for assistance with my Dyson Outsize Total Clean, specifically regarding issues with the Dust Bin's Top Fixed Sealing Ring. The red seal inside the bin kept falling off, rendering the vacuum inefficient.

Initially, I engaged with the Dyson Digital Assistant, which transitioned to a live agent named Anuradhika C. While Anuradhika was polite and responsive, the support process fell short in several aspects.

Firstly, despite providing ample evidence of the issue, including images and a video demonstration, the support team seemed unable to grasp the severity of the problem. Instead of addressing the manufacturing defect promptly, I was met with requests for proof of purchase, which I could not provide as I had misplaced the original receipt.

Furthermore, the insistence on a physical receipt, rather than accepting alternative proof of purchase like a credit card statement, reflects a rigid and ridiculous policy. The lack of acknowledgment or responsibility for a recurring issue affecting multiple customers is concerning.

My experience with Dyson Canada support has left a sour taste, and I am deeply disappointed with the level of service provided. As a loyal customer, I expected better accountability, flexibility, and proactive resolution of issues.

I bought V15B refurbished online, the process is a nightmare. They forgot to put the charger in it, and I just moved to a new house, I was excited to use this vacuum to clean my room, the customer service told me the charger will be back week over week, until now I still can not use it, what I am gonna do, buy another vacuum and wait for the dyson charger??????? horrible horrible horrible experience.

Had!
I had a Dyson supersonic hair dryer until I didn’t. 4.5 years and my $650.00 Dyson hair dryer just quit. No warning, no lights just . . . done! So disappointed. I purchased it initially because I liked their focus and belief on environmental and quality. Can’t say I see where that comes in when a product only lasts 4.5 years. So disappointed. I loved that hair dryer. 😢

Do not buy from this company. The customer service is an absolute joke.

I will never buy another Dyson product again. They used to have amazing customer service, but those days are long gone. One should expect a $1000+ vacuum cleaner to last more than 15 months. My vacuum is still under warranty, but Dyson doesn't care. Bottomline, save your money and buy anything but Dyson. They are not the company they once were.

Dyson price match is a lie. I like Dyson products but the customer service is terrible. One day after spending $1,000+ on two heater fans the same product came on sale at Best Buy. I got on the chat line and, after an extended wait, was able to confirm that they would price match. Over 2 weeks later I followed up again and was assured I’d hear in 48 hours. 3 days later I reached out once and now am told that this situation does not qualify for price match (of course the Best Buy sale is long over). Their price match claim is a flat lie - they do not do that. Do yourself a favour - if you want a Dyson do not buy it directly from them. They will shyster you any chance they get.

If I could give this a minus 10 I would.
The cost of these vacuums are absurd. They advertise for everyday use, but the plastic is cheap and keeps breaking. I have called, emailed, chatted with customer service reps that either do not understand, or refuse to, or disconnect from the call when I am being professional. Replacement parts are excessivly expensive and they keep breaking because of the cheap plastic.
The concept is great, but the quality is cheap. DO NOT RECOMMEND.

I purchased the Corrale Flat iron, just over 3 yrs ago, the warranty was for 2 yrs. It stopped holding its charge, I took extreme care of it, I always left in on his charger as instructed. I called Dyson they could not send me another charger ( I offered to pay for another one) to rule out if this was the issue, all the they could do was apologies for it and offer me a small discount if I were to order another one, after spending $600 do they really think I would invest in another HUGE investment like this, I expected the cost to reflect the quality of the item, seems this was NOT the case! I then called the repair center, finally made it through ( there are only two repair centers in all of Ontario) they also apologized and stated the discount for another one. Such a terrible disappointment with a company this size I expected more, and the prices that you pay, I would NEVER recommend this overpriced product to anyone!

The professional respond and advise from Azeem, Dyson York dale Store.
Thanks for good service.
Olexiy

Their products are awesome, truely.... unfortunately I can't say the same about their horrible customer service. I prefer dealing with AI over these human service agents. They complicate such a simple procedure and what gets clients even more ticked off is when you get bounced around by different agents and they keep asking the same darn questions... hasn't my information been entered into a system somewhere ?

The level of help is so low that I’m beginning to suspect a scam. I ve ordered a vacuum at the end of December and received only a small part. I’m calling every week to get the same answer « you should get it this week », but no written confirmation, nothing. The last representative hung up on me when I said I would wait on line until I received his confirmation email. Get your Dyson at a store, not on line. This is beginning to sound fishy!

Subject: Extremely Disappointed with Dyson Canada's Service

I recently purchased a Dyson vacuum for over $1400, hoping for a high-quality product and top-notch customer service. Unfortunately, my experience has been anything but satisfactory.

The vacuum, which I returned due to performance issues—specifically, water leaking on the floor when using the submarine mop head—has turned into a nightmare. Dyson claims they never received the return at their warehouse, rendering me ineligible for a refund. This is despite providing evidence, including a DoorBird camera picture showing the item being picked up from my doorstep.

For the past three months, I've been caught in a frustrating cycle of calls with Dyson's customer service, each lasting over 2 or 3 hours. Their responses have consistently been, "We got your return; it's in the inspection process. Once completed, we'll proceed with your refund." Now, they conveniently state that they didn't receive my return, contradicting the evidence I've provided.

This level of poor customer service is unacceptable for a company of Dyson's stature. I feel utterly disappointed and frustrated with the lack of resolution despite my efforts and cooperation. The way they've treated a customer who spent a significant amount is beyond disheartening.

I want to caution potential customers to be vigilant when dealing with Dyson. Keep extensive proof of your orders and returns—consider video recordings during the handover to Dyson courier services, noting the pickup person's name and requesting photo identification. My intention is to share this honest feedback to spare others from encountering similar problems in the future.

In summary, my experience with Dyson Canada has been a regrettable waste of $1400, and I sincerely hope others don't have to go through the same ordeal.

Unsatisfied Customer,
Rinku Singh

I have been witting for my product forever, I called them to cancel my order, now they are saying that I have to wait AGAIN for cancelation process, worst costumer service ever.

I've been waiting for almost 6 months for a replacement unit. They kept lying to me.

I purchased a Dyson V10 Animal two years ago. First off, when the vacuum works, it works really well (hence 2 stars, not 1). However, it's a very finicky machine. I'm not sure how many times I've had to troubleshoot what the issue was with it and why it stopped working. Typically some sort of debris in one of the openings was the issue, but you have to really work your way through this and it does happen very often. I've also had three parts replaced within these two years: the filter, the stick and now the battery as it started overheating. Also, for the last issue I sent in my vacuum for repair and then didn't hear back for many weeks. I started calling them and each customer representative told me something different (i.e. vacuum is still in repair, one said it was sent already, one sent I will just get a new machine since it was still under warranty...) but nothing ever happened, I was without my vacuum for 2 months. Then finally I got it back. It worked for about 10 minutes until it didn't anymore. Again. So, it actually never got fixed, and now I'm out of warranty. Thankfully I am getting a new battery now (at Dyson's "courtesy") but it's been quite the hassle and taken up too much of my time. I'm disappointed with the quality of the product, you'd think that a vacuum of this price would last longer. Next time, I'll get a no brand product - it can't get any worse.

I exchanged a $1500 stick vacuum for a $1300 stick vacuum because it was too heavy and giving me tendonitis. The exchange process was painful. I have been trying to get a refund for the difference for four months without success. I have spent hours on hold, literally. Every time someone tells me the credit will appear on my card within 48 hours. It never does. I will never buy from them again and I was a very loyal customer - three vacuums, many hair tools and two fans/purifiers. So long Dyson!!

I have a V12 slim detect which I bought in March of this year. It is now completely DEAD! Getting to speak to anyone live about this is impossible! Tried online-said it can't be diagnosed, call customer service. Called customer service & after answering NO to a few questions, the robotic voice hangs up. Tried on Facebook, still haven't gotten back to me. SUPER frustrating. This thing cost $800!!

Got the Dyson Cyclone V10 vacuum. Product didnt last a year without battery dying - too expensive for that. Took them a few weeks to ship it, and then they hadnt put my suite number on the shipping (despite my supplying it on every single interaction with them), so it was weeks after that when it arrived. had to install it myself and not confident that it will last. Lots of robot emails from them since with no efforst made to make it right with customer.