Dyson Portugal Anmeldelser 557

Bought Vacuum cleaner and had a problem with it within 2 weeks. Contacted them to have it repaired and that’s where the problems started. The label to return it was lost and had to be sent a 2nd time. They apparently lost the vacuum after they received it, found it, repaired it and lost it again. A duplicate repair order was created for some reason which only added to the confusion. Supposed to have it back with 7 days of receipt for repairs, over 2 weeks now and Nobody knows where it is.

They have a what’s app chat service which is useless - full of vague promises which never are fulfilled. Never again. Avoid.

Não comprem na Dyson. Comprei um Dyson Airwrap Coanda em Agosto, ele avariou em Março de 2026. Ofereceram para enviar uma máquina nova,do qual fiquei contente. Passado 1 mês de pedir a garantia, recebo o nova máquina (que nem nova era, mentiram), exatamente com o mesmo problema. Agora são mais 3 semanas para receber a nova máquina e nem têm o modelo liso, terei que aceitar outro modelo. Demoram imenso a responder, mentem, não resolvem as questões. Péssimo apoio ao cliente.

Péssimo, péssimo, péssimo! Fujam desta empresa!
Comprei um artigo que tive que devolver dentro do prazo que estabelecem como aceitável para reembolso total, 30 dias. Pois nem o produto, nem o dinheiro passados 3 meses !

Terrible customer service.

I purchased a hair dryer but received a hair straightener instead. When I contacted Dyson to report the mistake, I was told that I had to arrange the return myself, print the shipping labels, and drop the parcel off at a UPS point. Only after they received the wrong item would they send the correct product.

The entire process took one month to resolve. For a premium brand, this level of service is extremely disappointing and inconvenient. I expected a much smoother and faster resolution for a mistake that was not mine.

Comprei um aspirador de pó e o recebi após 8 dias. Depois, descobri que ele não carregava. Entrei em contato com a empresa pelo WhatsApp, pois não atendiam minhas ligações nem respondiam aos meus e-mails. Após três tentativas de contato, o chatbot disse que o problema seria resolvido.

Três semanas depois... e ainda nenhum contato.

Que empresa patética para uma marca tão renomada!

Pior servico existente receber o dinheiro, faturam e entidade errados e nunca mais devolvem o dinheiro, processo durante a 6 meses!

I am beyond disappointed with Dyson Portugal’s after-sales service. For a brand that positions itself as a premium technology leader, the reality is that these are overpriced, disposable products backed by a support team that only knows how to sell more parts.
My V11 stopped working after only 3 years of light usage (we own three Mieles, so the Dyson is rarely the primary vacuum). After troubleshooting online to no avail, I contacted support regarding a "Filter not sealed" error. I was told I must buy a new filter. I paid 35€, installed it, and—unsurprisingly—it did nothing.
Upon contacting them again, the diagnosis suddenly changed: now I am told I need a new main body and cyclone. This feels less like a repair and more like building a new vacuum piece-by-piece at the customer's expense.
The Support Failures:
• The "Upsell" Strategy: Instead of diagnosing the actual fault, the first instinct was to sell me a part I didn't need.
• Broken Promises: I was told a return label (Ref: 1890793395) would be emailed to me for the unnecessary filter. I have received nothing.
• Poor Longevity: This is my second V11 to break down. At this price point, a machine should last much longer than 3 years of light use.
Dyson is all marketing and no substance. Once the machine fails, they have no interest in repairing it—only in convincing you to buy more of their mediocre components. This will be my last Dyson product. If you want a vacuum that actually lasts and a company that respects its customers, stick with Miele!

Apresento reclamação relativa à compra do Dyson Airwrap i.d.™ Liso+Ondulado (Ceramic Pink/Rose Gold), efetuada a 01/12/2025, junto da Dyson.

O produto foi devolvido conforme instruções e foi-me indicado que o reembolso seria realizado no prazo máximo de 14 dias úteis. No entanto, passados cerca de dois meses, o valor continua por restituir.

Tenho contactado o apoio ao cliente semanalmente e recebo sempre a mesma resposta, que o caso está com a direção e que serei contactado “até sexta-feira”, sem que exista qualquer resolução.

This is one of the worst customer service experiences I have ever had.

First of all, the return process is unbelievably complicated for something that should be extremely simple. I spent over an hour on chat with an agent who told me that my return had been manually created and that I would be contacted by email.

When I finally received an email, I was told that my return could not be processed because more than 30 days had passed since my order — which is completely false. I placed the order on February 9th, and today is the 23rd.

After that, I had to waste another hour trying to reach a live agent on WhatsApp because your AI system is useless, runs in endless loops, and only exists to waste customers’ time. When I finally reached a real person, the agent closed the chat after one minute while I was still typing. I wasn’t even given the chance to finish my message.

Then I had to start everything from scratch, answer all the same pointless automated questions again, and wait once more to be connected to another agent.

At that point, I was told I could not return the product because it contains a battery. There is absolutely no clear information on your website stating that batteries cannot be returned. If that information had been transparent, I would never have purchased the product in the first place, as I did not know whether it would solve my problem.

To make things even more absurd, two minutes later I was told that a refund actually is possible.

This level of inconsistency, misinformation, and inefficiency is unacceptable for a brand that positions itself as premium. Your customer service is chaotic, poorly trained, and badly managed.

I am not blaming individual agents — this is clearly a systemic failure. Management needs to urgently review and fix these processes. Customers should not have to fight this hard to return a product.

Extremely disappointed.

Shocked by the poor customer service from a company that positions itself as a premium brand.

At checkout, the advertised delivery time is 1–3 business days. However, once you contact support, they suddenly claim it is 3–5 business days and refuse to take any action before that period has passed. This feels misleading and close to false advertising.

I ordered over 10 days ago. The tracking link in the confirmation email did not work. After contacting support, I received tracking information claiming delivery had already been attempted twice because “Absent Resident” — which was simply not true.

Despite clearly explaining that there was an obvious issue with the delivery company, customer service repeatedly refused to intervene. After 5 business days passed, instead of resolving the problem, they effectively stopped addressing it.

I even placed a second order due to the complete lack of action — and exactly the same issue happened again.

No apologies, no ownership, no real attempt to solve the problem.

For a company charging €500 for a hair dryer, this level of service is unacceptable. Premium pricing should come with premium support, this was the opposite.

Very frustrating experience.

Exmos. Senhores,

Venho por este meio apresentar uma reclamação formal relativamente ao processo n.º 49954730, associado a um aspirador Dyson ainda abrangido pela garantia legal.

Encontro-me há cerca de dois meses e meio à espera de uma solução para a substituição do tubo do aspirador, que se encontra danificado, impossibilitando totalmente a utilização do equipamento.
A informação que me tem sido transmitida é a de que não existe stock da peça, sendo-me pedido que aguarde indefinidamente.

No entanto, importa esclarecer que, à luz da legislação portuguesa, a inexistência de stock não suspende nem elimina os direitos do consumidor.

De acordo com o Decreto-Lei n.º 84/2021, de 18 de outubro, que regula a garantia dos bens de consumo em Portugal, nomeadamente:
• Artigo 18.º, a reparação deve ser efetuada num prazo razoável, sem causar grave inconveniente ao consumidor;
• Artigo 20.º, quando a reparação não é realizada num prazo razoável (sendo amplamente aceite o limite de 30 dias), o consumidor tem direito a substituição do bem, redução adequada do preço ou resolução do contrato, com reembolso total do valor pago.

Tendo já sido largamente ultrapassado qualquer prazo razoável e encontrando-me privado do uso do produto há mais de dois meses, considero existir incumprimento da garantia legal.

Assim, solicito uma solução definitiva e imediata, nomeadamente:
• a substituição do equipamento por um novo, ou
• em alternativa, a devolução integral do valor pago pelo aspirador.

Caso não obtenha uma resposta clara e uma solução concreta num prazo muito curto, verei-me obrigado a avançar com reclamação através do Livro de Reclamações, bem como junto das entidades competentes de defesa do consumidor.

Fico a aguardar uma resposta urgente.

Com os melhores cumprimentos,

A 28/11/2025 efetuei uma compra de um produto. No dia 30/11/2025 verifiquei que me enganei no produto encomendado então preenchi e enviei o formulário de devolução que consta no website da Dyson. A empresa publicita que o cliente tem um mês para devolver gratuitamente o produto.
No dia 5/12/2025 recebi um email da dyson com o meu pedido de devolução com recolha teoricamente agendada para 09/12/2025. Fui informado que iria receber um email com uma etiqueta para colocar na caixa do produto para ser recolhido no dia 9/12/2025. Até ao dia em questão não me foi enviada qualquer etiqueta, pelo que tive que entrar em contacto com a dyson por diversas vezes, até que apenas no dia 24/12/2025 recebi a etiqueta. Nesse mesmo dia tratei de colocar a etiqueta na caixa do produto e ir pessoalmente até um ponto de recolha UPS para enviar a encomenda para o armazém da Dyson.
Rastreei a encomenda no website da UPS, que me informou sobre a entrega do produto no armazém Dyson no dia 12/01/2026.
No dia 26/01/2026, face a não ter recebido qualquer contacto ou devolução da Dyson, entrei em contacto via telefone com a empresa. Foi-me dito via telefone e posteriormente via email, que por alguma razão a máquina ainda não tinha passado pela fase de revisão. Uma vez concluída esta fase, receberia um email com essa informação.
Hoje, dia 3/02/2026, passaram 22 dias desde que o produto chegou ao armazém. Nos termos do nº 6 do Artigo 12º do Decreto-Lei nº 24/2014, o prazo legal de 14 dias contínuos para o reembolso foi ultrapassado a dia 26/01/2026.
Se continuar sem obter resposta por parte da Dyson avançarei com interpelação extrajudicial.

Llevo 1 mes esperando a que me devuelvan el dinero… y no hacen mas que darme largas. Lamentable

Dyson Portugal sold me a USED product as NEW. Disgraceful.

On January 17 I ordered a lamp from the official Dyson Portugal website, expecting a brand-new premium product. What I received was unacceptable.

The lamp was clearly used and arrived in an open, dirty and heavily damaged box. The packaging was poor and showed obvious signs of previous unpacking.
There were no manuals or documentation included.

The glossy base has a large visible scratch, the underside (which sits on a desk) was covered in dust, and the power supply is badly scratched, all clear signs of prior use.

I contacted Dyson support immediately via WhatsApp. The agent offered only two generic options (return for replacement or refund) without any apology. When I stated that the real issue is selling a used product as new, the agent abruptly ended the chat and transferred me to a bot. Completely unprofessional.

The final proof: when registering the lamp in the Dyson app, I was asked to change the device owner and notify the previous one, which means the product had already been registered before.

I strongly suspect I was sent a showroom or display unit, sold as new. This is a clear violation of EU consumer protection rules.

I have filed an official complaint via Livro de Reclamações Online and submitted reports to Portuguese consumer authorities for investigation.

For a brand that claims to be premium, this is unacceptable.
Dyson Portugal has lost my trust. I do not recommend them.

Assistência e durabilidade dos produtos desta marca deixam muito a desejar para o preço que praticam. Comprei um secador Dyson Supersonic e, ao final de 3 anos, este avariou. Mandei para a assistência da Dyson fora da garantia e, após alguns dias, recebo um e-mail da marca a dizer que o secador não tinha reparação que tinham uma proposta para a compra de um aparelho novo. Assim que recebi o secador de volta e após assistir a alguns vídeos no YouTube, consegui desmontar o aparelho e, com uma limpeza do motor, ele ficou novamente a funcionar. Não entendo como técnicos qualificados dizem não ter reparação e eu, sem conhecimento nenhum, reparei o impossível. Lamentável a assistência técnica, assim como a resolução de problemas desta marca.

Poor quality, V8 vacuum packed in just after warranty ended even though it had only had light usage. Repair costs almost as much as buying a new vacuum. Will never buy anything Dyson again.

Support doesn't care - They just end the chat.

I had to spend more than 1 hour to get Dyson support to understand that the shipping address they had given the currier was wrong. When finally acknowledging that there was a problem they just ended the chat in stead of trying to fix the problem. This went on for 20 min. Then I just gave up.

I have an official complaint in the livro de reclamacoes and they have ignored that as well - that is illegal under PT consumer law - dreadful company, I am over 500€ down with a defective product and cannot get a satisfactory resolution - my product was even sent back for 'repair' and returned to me in the same broken fashion - this company does not want to take responsiblity for defective products

DO NOT BUY FROM DYSON PORTUGAL - website offers 24-72 hour delivery. They use the most budget/cheap logistics company Transaher. The logistics company didn't deliver the product and claim "they couldn't find the address". Dyson are completely useless, said there is nothing they can do about the product being undelivered. Dyson say they cannot offer a refund until the product ends up back at their warehouse, which "could take weeks". Complete joke of a service/company, especially given the high cost of their products

Estou à espera que me emitam uma fatura com o número de contribuinte desde o dia da compra do aspirador. O aspirador foi comprado on-line no site da Dyson em 30-11-2025. Tive de solicitar a fatura por mais de uma vez porque os dados que inseri na compra de nada serviram. Depois de muitas tentativas, enviam-me uma fatura sem o meu número de contribuinte. Isto é uma clara fuga ao Fisco. Acham que podem não pagar os impostos que lhes são devidos. Esta queixa é apenas uma de muitas que irei iniciar progressivamente nas redes sociais e Autoridade Tributária até conseguir a minha fatura com os meus dados.