Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Something clearly up… ordered some personalised wrapping paper over 2 weeks ago. Delivery time stated as 3-4 days. Still not had notice of dispatch. Have emailed, tried the chat bot. Zero response.... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I ordered some personalised wrapping paper. Unfortunately the wrong delivery address was on the order when I used Google Pay. I immediately emailed them back and advised of the new address. I got an a... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Ordered a couple of personalised items, for 21st bday, contacted Henry to enquire on progress & said that if they were unable to supply in time to cancel my order. Was assured that this would be prior... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ordered balloons, banners and wrapping paper for my wife’s 40th. I was worried the balloons would deflate as I ordered them quite early before the birthday. After messaging Henry he put me at ease... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med tilbehør til mobiltelefoner

Skrevet av virksomheten

Stunning Monogram phone cases and initials phone cases for all popular mobile phones. Personalise your phone with our stunning range of custom cases & covers.


Kontaktopplysninger

2,9

Middels

TrustScore 3 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Har svart på 88 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,9

Alle anmeldelser

(3 491)

59 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Absolutely spot on!

Absolutely spot on!
Customer service is second to none.
Henry is incredibly helpful.
The quality of the paper is fantastic, excellent value for money.
Postage was quick
I will definitely be using them again and I would highly recommend dyefor

22. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love my order!!!!!

Love my order I always order off the website with every new phone I buy!!!!!!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️

24. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

The personalised photo is great but…

The personalised photo is great but this is my second case and this one is not such great quality and not the black impact ordered. Only realised when asked to take photos for website. Disappointed

13. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Michelle, I do apologise for this, we have upgraded to a clear impact case with the DyeFor logo ring, and if you were unhappy with the change I would be happy to accept a return. If this is the case please reach out to me at support@dyefor.com and I will arrange this. Kind regards, Henry

Vurdert til 1 av 5 stjerner

Personalised items

Ordered a couple of personalised items, for 21st bday, contacted Henry to enquire on progress & said that if they were unable to supply in time to cancel my order. Was assured that this would be prioritised & all arrived after event. As these items have 21 on, they will be of no use for any other occasion. Have been refunded less than half of costs. Won’t be using again

4. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Vanessa, I am really sorry to hear of the struggle you faced with the delay, however once you assured us we should ship this item with the potential of it being late, this then meant we were unable to refund you in full as this was a personalised product, but we still refunded 50% as a kind gesture. I am still really sorry to hear you had a bad experience with us. If you reach out to me on support@dyefor.com and explained what has happened I will see what I can do to rectify this for you. Kind regards, Henry

Vurdert til 5 av 5 stjerner

Great customer service

I ordered some personalised wrapping paper for my husbands birthday and wasn’t sure if it would get here in time. Henry replied promptly to my email and expedited my shipping to 24 hours and it got here well in time to wrap the presents. The wrapping paper is of exceptional quality and I had so much left over which was great. I’m really happy. Thank you so much!

3. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

No replies about an update for my order

I’ve been trying to get an update about an order for over a week with no reply, I ordered at the beginning of June. At first there was a delay for the care but now I’m getting no response. Already gave them a second chance by ordering again. All I would like is an update.

1. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Louise, we reply within 1-2 working days on our email - please ensure that you are using support@dyefor.com, and if you would like a refund for the delayed case please do just let me know. Kind regards, Henry

Vurdert til 1 av 5 stjerner

Ordered a phone case

Ordered a phone case , no delivery within 2 weeks. Emailed Henry - said the printer was broken and would be sent out the next week. Chased again , no phone case. Finally got a refund today. DO NOT USE

1. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Laura, I am really sorry to hear that you ordered when we were having issues with the printer, this was resolved as fast as possible, and I informed you of the delay. I am always happy to provide refunds on products before they are shipped, and I understand this was processed for you. I do apologise about any delays you faced, and this has all been resolved now. Kind regards, Henry

Vurdert til 1 av 5 stjerner

Ordered over a month ago - still not received

Ordered a personalised phone case, chased after a week as order still said confirmed. Reply from Henry saying there had been staff sickness, but would get order shipped out same day. Received nothing after a week so chased again and was told there was an error with the artwork and the graphic designer was looking into it. Nothing received after a further 8 days so emailed asking for a refund. Four days on no response received. So after a month since my order, no phone case and no refund. Shame as I have bought from here previously but won’t be doing so again.

1. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi there, have you received a refund for this now? I would imagine you have but if not please reach out to me via support@dyefor.com. We were having issues with one of the artwork designs but this has since been fixed. Really sorry to hear you did not have a positive experience with us. Kind regards, Henry

Vurdert til 1 av 5 stjerner

Order 3 personalised items

Order 3 personalised items. One came in post. When I contacted customer service to ask about the other 2 items they stated that the printer was broken. And it will be fixed and shipped out ASAP. I am still waiting for this. I ordered on the 6th June. There has been no communication. I have messaged multiple times and had probably 2 responses. I wouldn’t have known the order was delayed unless I contacted them. It was a gift to my nan. The money has been taken out my bank but no order?
Absolute shambles.

30. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Olivia, I know we have been in touch since and this has been resolved, however I do apologise again for the delay, I am always happy to provide updates via support@dyefor.com, but as a small business we cannot have 24 hour responses, and so this may take 1-2 working days for a response. I am glad this has all been resolved now, and if you would ever want to order from us again, please let me know via our email and I will find you a discount code! Kind regards, Henry

Vurdert til 1 av 5 stjerner

Waited over a month for delivery after…

Waited over a month for delivery after being told there was a problem with the printer. When the case finally arrived it was nothing like the quality of the previous case I had purchased from dyefor. The colours were completely washed out, I’ve now had no response to my request for a refund. I wouldn’t bother again, terrible service.

20. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi there, I am really sorry to hear there was an issue with your order - I am sure this has probably been resolved but if not please reach out to me via support@dyefor.com and I will arrange for a replacement to be made for you, as the print quality being bad is not usual for our cases. Kind regards, Henry

Vurdert til 4 av 5 stjerner

The monogrammed phone case for my…

The monogrammed phone case for my wife’s phone looks great. The only reason I didn’t give a 5 star review was as it took about 4 weeks to arrive from ordering. I did receive an email saying it was delayed due to some technical issues they were having and I was offered the choice of a full refund or to simply wait for it. Glad I decided to wait it looks great and she’s well happy with it

24. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Re: order still not received and no communication from Dyefor

Re: ORDER 421955
I still haven’t received my personalised photo phone case, your confirmation email states 3-5 days and it’s been well over that now l, and no reply to my email chasing my order even though it received an auto reply saying you will be in touch with me in 2-3 working days, it’s been 5! I even tried to contact you on the online chat to be told to allow you 24 hours to get back to me and it’s been 3 days since that! I don’t understand why you won’t respond to me. I chose you again for a personalised phone case as the previous one for my old phone was perfect. If you cannot complete my order for whatever reason then please kindly refund my payment and I will try elsewhere. Please contact me as I have had no choice now but to leave a review like this to get your attention. Thank you Leanne

14. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Leanne, I appreciate this has all been resolved for you now, but I do apologise for the delay in communication and I am glad this has all been resolved now. We would never keep peoples money where they have asked for a refund, if the order has not been shipped, and so I do apologise there was a delay for your refund. If you ever wanted to order from us again please let me know via email and I would find you a good discount code. Kind regards, Henry

Vurdert til 1 av 5 stjerner

Order 3 phone cases

Order 3 phone cases, was told product was delivered but nothing had arrived as I was at home that day the apparently delivered them, Emailed customer services straight away to receive a standard reply I have emailed 3 times since and also contacted Royal Mail who can’t accessible the tracking information as there isn’t any

10. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Melissa, I do apologise for the late response - we will try and get this sorted for you, but when Royal Mail says this has been delivered, this usually means it is with a neighbour or safe place if you were not in! I have reached out to you on email. Kind regards, Henry

Vurdert til 5 av 5 stjerner

I ordered some personalised wrapping paper and realised I'd left it a bit late but when I explained, the paper was sent out on overnight delivery at no extra cost …

I have just received the wrapping paper and it's amazingly good quality. I will definitely be ordering from here again, thank you

10. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Julie, really glad we could get this to you in time for the celebrations! Thanks so much for taking the time to write a review! Thanks, Henry

Vurdert til 5 av 5 stjerner

Impressive quality and service

Excellent service received, fast and professional support and the phone case I received is of exceptional quality.

I am most impressed.

Thank you Dyefor!

6. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Salma, so glad to hear you had a good experience with us! Thanks for the review. Kind regards, Henry

Vurdert til 1 av 5 stjerner

I initially placed one order for…

I initially placed one order for personalised wrapping paper & matching banner on the buy 2 get one free deal which was great no problem.
So i placed another order for my twin grandchildren the following week i had to prompt where it was as it hadn't arrived after a week. When it arrived I had ordered 2 lots of paper n 2 banners but only one of the banners was in the bag, so I emailed straight away which was a Saturday no response so emailed again on Sunday n then again Monday morning they finally responded on Tuesday asking had it arrived separately, this was the day of their birthdays do I then could not use one banner without the other.
When I asked to be refunded he told me he couldn't as I had received it as a free item. I ordered 4 items paid for 3 but only received 3 so one of those items should have been free but they have not replied to my emails just ignored them.
I will mot be using this company again.

2. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Dyefor

Svar fra Dyefor

Hi Mandy - I have refunded the banner for you as you had asked for - I explained this was an issue that was out of my control and I hope you can understand, I refunded the further £2 for you. Kind regards, Henry

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv