Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... Vis mer
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Beliggenhet
Bytt filial3 Queen Anne`s Drive, Newbridge, EH28 8LH EDINBURGH, SCOTLAND, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... Vis mer
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Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... Vis mer
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Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... Vis mer
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Informasjon om virksomheten
Om Drivalia UK - EDINBURGH AIRPORT
Skrevet av virksomheten
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Kontaktopplysninger
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, Storbritannia
- 0131 202 1710
3,5
Middels
665 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beware: 1-hour late rule will cost you your booking and your money!
Beware: 1-hour late rule will cost you your booking and your money!
We had a terrible experience with Drivalia due to their rigid and unfair policies. Our flight was delayed, and we had to wait a long time at the baggage carousel—things that are completely normal and out of a traveler's control at an airport.Because of this, we arrived about 2 hours late to pick up our car. We were shocked to find out that Drivalia has a strict 1-hour grace period. They cancelled our booking, marked us as a "No-Show," and refused to give us a refund. An airport car rental company should have policies that accommodate standard flight delays. Instead, they took our money and left us stranded. Avoid them if you want peace of mind when traveling.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
We rented a car in July
We rented a car in July, and upon arrival, we were told that for an extra £10 we would get better coverage, so we agreed. However, when I went to pay, the invoice had jumped from £470 to £920. I asked the employee about the increase, and he told me it was a deposit—unrelated to what we had booked—to cover any potential traffic fines.
An hour later, when I received the contract, I realized they had charged me twice for coverage on the exact same car. When I returned the vehicle, I spoke with a manager who promised they would refund my money. As of today, nothing has happened.
BE CAREFUL with what you sign and agree to, because they will try to "sneak in" a higher rate. Everything is now in the hands of my lawyers, and I will do whatever it takes to get back what is rightfully mine.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Dreadful service from start to end at…
Dreadful service from start to end at Edinburgh.
More than "off site" 15min in coach to compound and massive waits. The staff neither hurry nor help.
Waited 1hr 30mins to collect a car where I had completed all paperwork online and due to the delay was unable to pick up a disabled parent waiting in wheelchair at airport despite notifying staff. Upon return they claim I had damaged the tyre and wanted to claim for the damage but when pushed was unable to confirm that the damage wasnt there before I collected. By their own admission they are "cheap for a reason" AVOID AT ALL COST !
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service!
Raghil was very kind and competent and explained everything in detail!
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I rented a car from Drivalia at…
I rented a car from Drivalia at Edinburgh airport. Although when we arrived it was very busy Stuart and Robbie were super helpful. Drop off was very easy too.
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Auto Europe Drivalia Edinburgo Scam
Reserva a través de autoeurope con alquiler en Drivalia aeropuerto de Edimburgo. Contratamos un seguro adicional de cobertura 66€ extra que dicen que no vale y te meten otro adicional de 250 libras, además que no te quieren dar datos en papel te entregan el coche sucio lleno de golpes y sin combustible. Luego te dicen que tengas cuidado con las ruedas y los cristales que no cubre en el seguro que acabas de pagar adicionalmente y digo entonces el seguro para que es ? Y además la luna está llena de picotazos de piedras y las llantas todo rozadas e intentarán cobrarte luego a la devolución y dirán que el coche está sucio cuando ellos nunca los limpian de un cliente a otro. Eviten esta empresa a toda costa. Pagarán el triple de la reserva.
15. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Shuttle took forever. Awful service at the desk. Car not ready.
Shuttle took forever. Lady in the desk (Flo) was so not collaborative and harsh.
Car is not ready, incredible considering we arrived later than the time expected.
Now over 30 mins just to get the car.
Never ever again using this company
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Desastre
Era el tercer año que resecaba con ellos, me dieron un coche más pequeño y no pude cancelar la reserva habiendo contratado directamente con ellos
Estuve esperando una hora en sus oficinas hasta que me entregaron el coche
El último año que reseco con ellos
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Took over half an hour for the bus…
Took over half an hour for the bus transfer then 90 mjj in mutes to get the car.
Drop off took 20 minutes then another half hour wait.
AVOID
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Ben is the best
Ben was helpful, very friendly and great to work with!
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
worn out car
My booking was done by booking.com. The rental car showed signs of heavy wear and tear and hadn't been cleaned—there was animal fur in the trunk. There was an information (warning) relatet with oil inspection out of date. However, the worst issue was that the car was handed over without two existing defects being noted in the handover report (even though four others were listed). Even after we brought this to the staff's attention, the report wasn't corrected, and the matter was dismissed as trivial. Yet, upon the car's return, those very two defects were subjected to close scrutiny. Had we not taken photos when we first picked up the car, we almost certainly would have lost our security deposit.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Very poor experience
Very poor experience. Our flight was late and we called multiple times to arrange a latr pick up. Once we got there, obviously the car had disappeared into thin air and the only option was a car twice as expensive...
Avoid this agency at all costs.
10. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The price was good
The price was good. The car was clean and in good condition. I didn't have to wait long for the paperwork to be sorted. The staff both the young lady who booked me in and the lad who brought out the car were both very friendly and polite. They were exceptional in their service.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Check in was fine
Check in was fine, friendly service. Car had tyre inflation warning light on as soon as we drove off. Passenger seat was filthy, needed a good valet. Car had more than it's fair share of dents and scrapes. Return report said it was left back in average condition, that was exactly the condition I received it. I had the car for 12 hours.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Du jamais vu!
Du jamais vu!! Après plus d’une heure d’attente l’agent qui nous reçoit nous demande de payer des frais non prévus au contrat, devient très agressif quand nous demandons des explications sur les surcoûts (il y en a plusieurs), puis refuse de nous remettre le reçu de ce qu’il nous a fait payer avant de décider que, finalement il ne nous remettra pas la voiture. Tous nos hôtels étaient réservés, nous avons dû trouver une solution en urgence auprès d’une autre agence. Et mon compte a été débité par Drivalia …. Du vol pur et simple. Aucun respect du contrat. A fuir ! Et on se demande comment des États de droit peuvent admettre de tels comportements sur leur territoire.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Stuart was amazing!!
Stuart was amazing!!! He made our experience super smooth and easy!
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
great service by Ben
Ben was amazing: informative, professional and funny!
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Stuart is the most helpful and…
Stuart is the most helpful and knowledgeable at what he does best! Polite and courteous and very professional! Highly recommend!
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Lovely helped man
Lovely helped man. Great customer service. Stuart was amazing
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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