This mattress was for an up market holiday let with only Saturday changeovers between 10am to 3pm so I was rather nervous that we would receive the product in time. Everything went absolutely to plan... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... Vis mer
We found very helpful staff giving useful advice. We've bought from this store in the past, and can't fault the sales team. They were helpful without being intrusive, and responded very well to ou... Vis mer
Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet av virksomheten
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktopplysninger
Unit 2C Berse Road, LL11 2BL, Wrexham, Storbritannia
- 01978515364
4,8
Enestående
181 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
1st class service 20 out of 20
Our salesman at wrexham branch had amazing knowledge of his stock he made the whole process easy for us he also put us on the dreams sleep machine and guided us to the right mattress top Mark's for this man .....
6. februar 2025
Excellent customer service.
Excellent customer service.
On hand to help but not pushy.
The test bed was incredible!
28. desember 2024
Great advice in store without the hard sell.…
Great advice in store without the hard sell. Item delivered as promised and on time with no issues, good communication. Item was as expected.
Very pleased with the bed, mattress and bedding. Good quality at a reasonable price.
1. februar 2025
We have returned to purchasing from…
We have returned to purchasing from Dreams as this was the third mattress in three years. The previous two did not last and were too uncomfortable. The staff were helpful and encouraged us to try them out. Unfortunately, as we decided to upgrade from a Double to a Kingsize they didn't have any bed frames to fit our criteria, so we had to purchase from elsewhere. The delivery was excellent and exactly as we were informed. We received a phone call confirming the 2-hour delivery slot and the men were very polite. If only the delivery from the bedframe company was half as good!!
18. januar 2025
Fantastic
Fantastic. Excellent customer service from a guy called Paul at the Wrexham branch. He was extremely helpful and honest.
Minor issue, the delivery team who to be fair were friendly damaged an internal wall when taking out the waste squeezing it past the to be installed mattress.
3. januar 2025
Delivery service
The service was good from day of purchasing and the day the beds were delivered.The delivery team did a good job, presented and worked in a professional way.They were really friendly and polite.Overall very good service
19. desember 2024
Dream of a service
From the courtesy and advice from Sean at the wrexham shop to the very lovely delivery men, shopping at dreams has been a good experience. We were kept informed from order to delivery. We need to purchase a further two single beds in the next few weeks and will be going only to dreams.
29. desember 2024
Super Service....great bed
Helpful & knowledgeable staff who made choosing the right bed very easy.
Delivery was on time and hassle free.
10. desember 2024
Excellent customer care
Excellent customer care, I was given the opportunity to try out as many mattresses as I wanted. Great range of products. The removal of my old bed and mattress was a very useful option, as was delivery to my room if choice, and assembly. I am happy with my new bed and mattress, and my sleeping has improved slightly.
20. desember 2024
Excellent service
Excellent service and help from a knowledgeable member of staff
18. desember 2024
Anmeldelse skrevet uten oppfordring
Easy
Easy, straightforward and great advice on choosing the right mattress and bedframe.
15. desember 2024
The service we received on our visit…
The service we received on our visit was excellent.
30. november 2024
Very helpful sales team
We found very helpful staff giving useful advice. We've bought from this store in the past, and can't fault the sales team. They were helpful without being intrusive, and responded very well to our needs, which certainly helped us to make the right choice. And importantly, they answered our questions honestly.
Excellent customer service!
25. november 2024
Anmeldelse skrevet uten oppfordring
Made us feel like we was on a budget
Will not go to dreams again. Made us feel bad telling us we was on a budget
22. november 2024
Amazing delivery drivers so kind and…
Amazing delivery drivers so kind and friendly
10. november 2024
Staff was really helpful and very nice.
25. oktober 2024
Good and very friendly advice from the…
Good and very friendly advice from the employee
12. oktober 2024
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
We had to air the mattress
We had to air the mattress. Probably been rapped up in a plastic bag for a long time.
We had a funny smell. The smell is gone now after spraying refreshing spray.
5. oktober 2024
Svar fra Dreams - Wrexham
Good afternoon Suzan,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am glad to hear that by airing the mattress, aided by a refreshing spray, the new product smell dissipated nice and quickly.
Should you require any further assistance, please feel free to send me an email. I will be happy to help.
Many thanks,
Kishan
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