We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses whi... Vis mer
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than help... Vis mer
Bought a bed for our son. Martin & Dan were excellent both great salesman. Very polite very knowledgeable in there work. Also went above & beyond to make sure we were well looked after . Martin w... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet av virksomheten

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktopplysninger
Unit 2 Westgate Shopping Park, SS14 1WP, Basildon, Storbritannia
- 01268218417
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great bed easy to put together once you…
Great bed easy to put together once you find the foot end in the head board zipped up. Need to put a note on it that where it is as, thought hadn’t been delivered 🫣
Good job done
First class service
Very knowledgeable staff in the shop when we ordered our new bed. We were given a delivery date that was kept to and the delivery service was excellent together with the installation of our new bed. First class service.
Excellent sales service and delivery
Fully Recommend
The lady we saw in Dreams was so helpful and really seemed to put herself out to help us out. Offered us a drink, made an excellent deal, better then any internet deal, delivered the mattress on time. Just couldn’t fault them! Fully recommend
Great store service and delivery
Great service in store got a great deal in the clearance sale.
Delivery was on time and bed assembly was well explained
Small double bed.…
The staff in the Basildon shop were very knowledgeable, helpful to point me in the right direction, and make my decision on my purchase of a small double bed. Would certainly recommend and go back for my next purchase.
Bruker kanskje KI til å svareVis mer
Mattress is sooo bad we both have back…
Mattress is sooo bad we both have back pains now, we did spend lot money on it.
We have brought bed and mattress before so many times in the past, how ever we are very disappointed this time a round.

Svar fra Dreams - Basildon
They live up to their name! A ‘dream’ to shop with!
They live up to their name!
Every single person we came into contact with from walking in to store to delivery was wonderful. They made making a very expensive purchase - a bed frame and two mattresses very simple and stress free. They offered their wealth of knowledge and expertise at every opportunity to make sure we made the right choices for us / the room and got the best out of our purchase. The delivery team were friendly and polite. They kept us up to date on day of delivery, made no mess and even wrapped our old mattresses in plastic for us to dispose of them.
Would definitely return to them again / recommend.
The Dreams experience was perfect
The Dreams experience was perfect. Staff were knowledgeable and listened to our budget. The bed is perfect a dreams own make with springs and memory form. We love it. Delivery was good and mattress is amazing. Firm and of excellent quality. Thank you to everyone at Dreams.
Fabulous customer service
Fabulous customer service , two new beds delivered the following week , easy , fast service , great price , had my ottoman bed put together by yourselves , very friendly , quick love my new bed . Thank you dreams
Lovely staff and Great bes
The salesman in the Basildon store, Martin, was remarkably helpful and knowledgeable and patient as we chose our bed. The bed itself too is so comfortable I’ve not slept this well in years!
Brilliant service
Excellent service. Delivery crew good. Cleaned away rubbish and built bed. Answered all questions .
Excellent service
Excellent service, pleasent staff, good prices especially on Black Friday, well worth a visit.
Delivered on time and pleased with…
Delivered on time and pleased with product, staff friendly and helpful. Would visit store again.
I would like…satisfied customer
I would like to thank John Neep of your Basildon Shop. As it was the 1st time buying a new bed on my own. He put me at ease and explained and asked questions so that would have the right bed for me. Secondly the delivery went well and the 2 men were friendly and made it so easy to take away the bed and replacing the new one. I also have to say that the older man found my late husbands ring under the old bed and gave it back to me. I’m so overwhelmed with his honesty and he could have pocketed the ring. I would not have know. So please let him know that I am very grateful to him. Lastly I’m very pleased with my new bed.
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