Doordeals Anmeldelser 

The fire door I needed was initially out of stock, but they kept me informed and then delivery was well arranged.

Really good communication throughout the process. Great quality product with a friendly, efficient delivery service.

The whole process from order to delivery was seamless
The product is very good value and the finish is ready for decoration
If I could think of anything to criticise I would
On this occasion no problems
Well done all at doordeals
I will use you again
John watts

Disgraceful business with incredibly misleading lead times. Did not deliver within the lead times stated. Cancelled the door. They agreed to refund 6 weeks later, but no refund. £500 out of pocket for 6 weeks. In touch with bank who are now attempting a chargeback. Poor at best - Fraud at worst. Steer clear.

*Thank you for getting in touch...
To be clear
7 weeks after ordering a standard door - No contact or tracking info on my order. I called DD for an update. The door 'might' be on the next order into you. Hard to say, apparently? I then initiated a refund on the 23rd of September, which DD agree to do straight away. 7-10 days I am informed.
6th November - no refund
Call bank - they will look into it - another 7-10 days
I think you can see why this is unacceptable, and unless you can prove you initiated a refund by email showing the evidence of you doing it on the 23rd of September - you didn't do it?

Send it over, and I will update the review
Thanks

We bought a new hardwood door from Doordeals. We haven't fitted it yet but so far everything is good. The door is well-made and well-finished. Doordeals kept us informed and the door was delivered when expected by a pleasant and helpful driver.

The right FD30 for my job; the right price point - and in stock! Admin was simple and the follow-up notices for fast delivery, were very reliable. Very pleased.

Smooth process from start to finish

I've used Doordeals a few times now and their prices and customer service is excellent. I've just had to cancel an order and Doordeals immediately stopped the imminent delivery and issued super fast refund. Great company to deal with!

Although I signed for the door arriving undamaged, the quality of the door was hugely disappointing.

I ordered the door on the basis that all the photographs of the hemlock doors on the Doordeals website show doors made from beautiful pristine quality unblemished timber, suitable for varnish finishing . . . and that was what I expected. Instead, after almost a 2-month wait, I received a door made from what can only be described as low grade 'B' quality timber with over 30 knots and resin defects, including some Doordeals attempts to cover up with cream filler.

I sent Doordeals an email with my complaint and included photographs showing some of the knots etc. They never replied.

The door is not suitable for varnishing, requires considerable sanding effort, filling etc, and then coating with shellac based primer to prevent any knot and resin bleed-through, and then application of a paint finish. All this is additional labour and cost I had not anticipated.

To be honest, I'm considering chucking the door in the skip and buying elswhere . . . if only I knew where I can buy a decent quality door!

Delivered when they said,driver helped me to get the door to my garage

Brilliant service from the start. The lady on the sales side was excellent. Fantastic delivery as well

This is the 3 time we have ordered from Doordeals and each time has been excellent, good order process and not long waiting times, had to delay order being delivered as we were not available and was accommodated with ease, delivery arrived within timeslot we were advised and driver called 30 minutes before, would highly recommend

Great staff and deal with you polite and quick plus a good product the doors are good quality and arrived on time very pleased

Easy ordering. Polite and timely response to questions. Quick delivery with very helpful driver.

Not installed yet but certainly looks like excellent quality.

Nicely made-to-measure door. Better than 'DiY store' shed doors.

Very efficient. Good quality. Prompt delivery.,

Very prompt delivery and a quality product.

Great service throughout

Doors arrived 4th April and I contacted the company immediately to alert them there was a blue "stamp" mark on the hemlock door, as well as some imperfections in the wood work which will require me to get someone in the fix the issues and paint the doors which I was planning to oil and leave with a natural look. I was told they are supplied ready finish so would require sanding, painting and filling which is not in line with the description on the website. The specification is "suitable" for painting.
"These external hemlock doors are supplied with flat ply panels, which particularly suit doors which are to be painted.

As ready-to-finish doors, a modicum of preparation may be required on-site, pin-holes and loose knots may need filling and light sanding may be required before applying a finish to your doors".

No where does it say that they must be prepared and painted and implies that a "finish" re a varnish would be acceptable. Clearly this is not the case for me considering how much prep work was required and the HUGE stamp on the ply panel that will not sand out and is still visible after a primer and 4 coats of paint! After weeks of discussion I was offered no compensation or anything and was told that since I had now painted the doors there was nothing they could do. Yes after waiting almost 2 months for the doors to arrived I was keen to have them fitted and only then was the severe issue noticeable.