Doordeals managed to supply a door with a non-standard (i.e. bespoke) fit that I couldn't get elsewhere. It did cost more and took approx 18 weeks to arrive, but they did state it would take that amo... Vis mer
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Se hva andre synes
Order went through smoothly. Helpfull updates throughout the lead time process. Delivered on time and in perfect condition.
This is the first time I've used Doordeals and I must say I'm impressed. Their communication has been excellent, I've been kept informed about progress and when delivery would take place. I requested... Vis mer
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Well, I spoke to a Lovely person SAM, who in my opinion should get a raise from her boss. She went over & above to help me with my Order. [Didnt get a discount tho!!]. To organise easy payment, fri... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Doordeals are one of the UK's leading independent online timber door retailers. We stock a complete range of internal doors, external doors and door furniture. Expertly packaged, we'll deliver your new doors direct to your preferred address at a specified date and time so you know exactly when we'll be arriving.
Kontaktopplysninger
Broombank Road, , S41 9QJ, Chesterfield, Storbritannia
- 0114 2557800
- info@doordeals.co.uk
- www.doordeals.co.uk
4,5
Enestående
2k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy people to work with...
Easy to order, delivery arranged with minimal fuss and good VFM
16. januar 2025
Done deal
The right product (for me) was delivered as required and placed in storage by a helpful and co-operative driver (door+glass+hardware).
No difficulties encountered in ordering (and paying) nor in re-scheduling the delivery date.
Everything worked as it should and the door is now in place and doing everything a door should.
16. januar 2025
everything goes according to the plan(s)
Professional attitude and good products.
Happy to do a business with, looking forward to the next time.
9. januar 2025
I bought French doors from this…
I bought French doors from this company. Unfortunately for me I purchased the doors without glazing. I contacted this company to purchase the glazing. I went through the order with Adam, who worked out the additional costs. On receiving Adam's email with the additional cost, i made a decision that the cost was too expensive. I asked if i could return the goods, which was agreed by Adam. Adam sent me a further statement detailing the collection however the price I paid for the doors, the actual unit price was nearly £100 less that what I actually paid for the doors. I spoke to Adam on the phone regarding this, but at the end of the conversation, I was even more frustrated because he was making no sense, justifying the significant reduction in my refund. I then agreed by email to have the goods collection but also I expressed I was unhappy with the situation. I then wrote a review of my experience. I wrote my experience and stated that I thought this was criminial as a figure of my speech. Well I was contacted by Steve Naylor who informed me due to my wording in my review the company would no longer be collecting the doors and if i wanted a full refund, i would have to pay the cost of shipping the doors myself! This is at the cost of £150+++
This compnay has punished me for my review.
They will not compromise. I have explained my review was my right as a customer and i have also apologised for my wording which really was not posted to cause any personal offence, its just how I felt about not receiving back the money I paid for the door!!!
I will not advise anyone to buy anything from this company. I have lost money. i have doors I DONOT want, and complete aggression and personal ignorance from this company. STAY AWAY!!!
25. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Doordeals
Hi,
We are sorry that the experience has left you feeling dissatisfied, this is the last thing we want, however, we do feel a little aggrieved and dispute the detail in this and your other online review regarding this situation.
After reviewing your order, we can confirm that you selected the "No Glazing" option when purchasing the doors. Our website offers a variety of glazing options, including single, double, and patterned glass, with clear pricing displayed for each choice. The "No Glazing" option, which you selected, is also clearly listed as one of the available choices.
Before adding the doors to your basket, the website specifically states:
"You've selected 'No Glazing'. This means that the product will be supplied without glazing, ready for you to add your own."
The order confirmation we sent out immediately following placing the order also clearly states the the doors will be supplied with no glazing as per your choice.
We are sorry if this was misinterpreted in some way.
The ‘additional’ charge you've referring to for the glazing is simply the cost of the product you requested after the unglazed doors were delivered. It’s not an additional or unexpected fee.
You then decided not to proceed with the glazing order and requested a collection and refund instead.
Whilst we agreed to arrange a collection, it's important to note that, as we fulfilled the original order exactly as it was ordered, a collection fee applies in accordance with our returns terms and conditions. Given that the collection involves a round trip of approximately 400 miles, we hope you can appreciate why this charge is necessary to contribute towards the costs of logistics. There is of course also the option for you to return the goods to us via your own preferred method.
The collection fee that we'd offered was £47.84+VAT (£57.41 inclusive), which we'd agreed to deduct from the product refund should you have wished us to go ahead.
We understand your concern is to minimise costs and to recover as much as possible from the cost of your original order, but as you noted in your review, alternative transport options are significantly higher (over 3 times the cost). Our intention has never been to profit from this fee but rather to provide a fair solution, with a contribution towards our logistical costs.
We absolutely respect and agree with your right to share feedback and are always open to constructive discussions. However, we kindly ask you to consider our position:
• The original order was fulfilled accurately based on your selection.
• The additional glazing cost was quoted in good faith following your subsequent request.
• We offered to facilitate the return with a reasonable collection fee, which was as per our terms and conditions of the originally placed order.
Had we made a mistake, delivered incorrectly or provided a substandard or damaged products, we would absolutely have covered the entire costs of collection and sorted this out for you. There is no obligation for us to offer a collection service, wether than be chargeable or we covered the costs, where the customer has changed their mind on an order.
We do therefore feel a little hard done to that you've therefore chosen to be so damning in your feedback both before and after discussing potentially arranging a return.
Regards,
Martin
Doordeals Ltd
Pure Junk
The product was paid for up front,apparently a stock item ,until payment cleared. Then out of supply, 2 months and plenty of chasing later,it was delivered. The quality of some of the components are not fit for purpose, a dispute with PayPal raised, and the company, must be well aware of how this works, strung me along until time elapsed for resolution and case closed.I now have to take it up with my card company for a refund
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Doordeals
Hi Shaun,
Thanks for taking the time to share your thoughts, I'm sorry to read that you are clearly unhappy with the experience.
We appreciate there was a wait for the door which you ordered, which was out of stock at the time of order (we never stated, nor implied that this was a stock item - In fact we emailed you to ensure you were aware of the delay with an open and honest approximate date it was due back into stock).
As regards a Paypal dispute, our goal has always been to work towards a resolution in good faith, as you were unhappy with the frame that you received. As stated in previous communications, we're happy to offer you a full refund on this item provided that this is returned to us. We're unsure what "elapsed", from what we can see, we responded to all of your messages promptly and we have no control of the process/the actions you decided to take. We are unable to close a case ourselves, this is purely in the hands of Paypal who make a decision based upon the information available to them.
We acknowledge that you made amendments, worked on and fitted the goods, and as per our policy, once the product has been altered, it is generally deemed accepted. Nevertheless, we have made every effort to offer you a gesture of goodwill or a full refund, and we believe we have been more than reasonable in addressing your concerns.
We are sorry that you are unhappy with your order, this is certainly far from our intention.
Please feel free to return the frame, and we will promptly process a refund as offered. Failing that, we'll respond promptly to any query you choose to make via alternative methods.
Kind Regards,
Martin
Doordeals Ltd
Svar fra Doordeals
Hi Nick,
Thank you for taking the time to leave us your positive feedback. We're pleased to hear that you found the ordering process easy and that the delivery met your expectations!
Regards,
Michelle
Overall very good!
Good clear communications with the staff on a custom sized door. Price was acceptable but 20 week lead time was a little frustrating. They managed to speed up delivery a bit which was good. Overall very good.
12. desember 2024
Svar fra Doordeals
Hi Simon,
Thanks for taking the time to leave us your positive feedback. I'm glad to hear that you were overall pleased with your order!
Regards,
Michelle
Doordeals Ltd
Where to start (part 2)
Hi Steve,
Sadly there appears to be no way to reply to your response so unfortunately here's another one star review.
Your guy was the third delivery to our home that day, the previous two managed without incident.
The wasteland, or more accurately described as my neighbours usually well manicured grass, though covered in snow, it was blindingly obvious what was track and what was grass.
Obviously as you're based in Chesterfield, why would your guy know my area, I'm pretty sure the two previous delivery drivers to our home that day were also not local.
When your other driver turned up and tried to assist and left after one brief attempt at pulling the van out, we notified the driver that we had to go out for a medical appointment I was about to point out to him where to leave the doors and the shovel I'd lent him, but he said they won't be offloaded today and they will be delivered tomorrow, Friday.
I couldn't assist the driver as I was four days out of hospital having had spinal surgery but why your rescue driver couldn't help driver one the 15 metres with two small doors is beyond me, if he had then this one star review would have been a far higher 4 or 5 star review.
On the Friday I emailed and asked when could I expect the delivery, at 10:30 when I'd had no response I rang, not to complain (listen to the recordings if you have them) but to ask when the delivery was coming, the person I spoke to said "I'll call you by the end of the day as it will be next week", guess what she never rang back. I emailed again Monday morning and was told we are working on it, then late Monday I get the "Delivery is looking likely to be on Wednesday this week" the term likely isn't what a customer is looking for, what do I tell my boss, "hey boss I'm likely going to be off all day waiting for a delivery and I might be off the next day too".
I appreciate you wanting to defend your guy and your company and within minutes of the successful delivery I had an email requesting feedback (good or bad, your words) so I obliged but as it was an internal to Doordeals I felt the wider buying public could benefit from my experience of your customer service.
As for driving down and retrieving your drivers rubbish then please do arrange a visit, you can also see the damaged plant driver two broke with the doors which he just left by our door on the rain sodden ground, he couldn't be bothered to place them inside the porch and instead left my wife to manage them, and before you point out your policy of doorstep delivery only, can I draw your attention to item 1 on the delivery note "deliveries can be made to an easily accessible ground floor location only".
As for the final delivery driver not having space for the rubbish, he refused point blank and told my wife "the vans chock a block" well he just offloaded two doors so he had plenty of room, what he didn't have was any customer service skills so perhaps you can give him some education.
Kind regards
John
28. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Doordeals
Hi John,
Deliveries can be handled in various ways, depending on the company and logistics arrangements. Often, orders are assigned to courier firms, which then transfer the items to local delivery companies for the final leg of the journey or then there can of course be companies that deliver from further afield. While we cannot comment on other deliveries you advise you received that day, we can confirm that our driver was not familiar with the area and, as a result, lacked local knowledge.
In regards to the driver advising the next delivery date, if this was the case we are unsure why this information was given to you and apologise for any confusion this may have caused. There is no way the driver would have known the next delivery as at that point we still didn't know ourselves due to many different factors involving getting the goods back to our depot, arranging a new delivery route etc.
As mentioned, the re delivery took some planning and scheduling. Whilst we hoped we could advise that day, unfortunately we did encounter some logistical challenges, however,
as mentioned in our previous response we did endeavour to advise of the new delivery date as soon as we were physically able to.
We have reached out to you to inform you that we are happy to make the 250-mile round trip to collect the three carpet tiles left behind by the driver, sparing you the need to dispose of them.
Regards,
Doordeals Ltd
Good communication
Good communication, couldn't get the door i wanted very helpful with finding an alternative delivered very quick to my awkward instructions very happy
20. november 2024
Svar fra Doordeals
Hi Robert,
Thanks for taking the time to leave us your thoughts, we're happy to hear that you found the experience of ordering from us a positive one.
We hope the Hardwood 2XG has achieved the required finish and we thank you again for your business.
Please do let us know if there is anything else we can help with in future.
Kind Regards,
Martin
Doordeals Ltd.
Glazed Doors
The doors where a reasonable price and the delivery was given a time frame of 2 hours which made it easy to schedule in.
20. november 2024
Svar fra Doordeals
Hi Michael,
Thanks for taking the time to leave a review, we're pleased to hear that you found the experience of ordering from positive.
We're glad that the delivery window helped, we do try to deliver as much as we can on our own vehicles to ensure we can be specific and are in control of getting the items to you.
Thanks again for your order.
Kind Regards,
Martin
Doordeals Ltd.
Great quality doors
Great quality doors, good communication and delivery when specified
25. november 2024
Nice conservatory doors
Nice ordering system, good delivery information and arrival and nice conservatory double doors
12. november 2024
Excellent Service
I ordered a double door pair for the timber conservatory we are in the process of refurbishing, together with related acessories and fittings.
The quality is to a high standard and the doors have now been prepared, varnished, with all the fitting ready for installation shortly.
Communication from the company was excellent, including a phone call from them to agree and confirm delivery times.
Their own delivery driver was friendly, polite and a real pleasure to meet.
5. november 2024
Svar fra Doordeals
Hi Peter,
Thank you for taking the time to leave your thoughts on your recent order.
We're pleased to hear that you are happy with the door pairs that you purchased, we do get a lot of good feedback on these and it's great to hear that they sound like they are going to enhance the conservatory.
I'll be sure to pass on your comments to our driver, it's always great to hear when we've achieved our aims.
All the best with your ongoing refurbishment and do please let us know if there's anything else we can help with!
Kind Regards,
Martin
Doordeals Ltd.
How can it take this long to make a door?!!
The lead time was 'estimated' at 5-7 weeks. It actually took 10 weeks to produce and deliver one door and frame - one. That's pretty inaccurate. How does it take that long to make a door? A competent joiner should be able to make a door and frame in 3 or 4 days without breaking sweat. If I hadn't threatened to cancel the order, it might have taken even longer.
The quality is very average with breakouts and filler here and there. It was a stable-door and the top door is out of true and doesn't sit well with the lower door so that's going to be a pain to sort out. The glazed units supplied came with very annoying stickers on the surface, which will take quite a while to remove.
I doubt many of the '5 star' reviews can be genuine. I will not be using this company for any similar work. It held my project up and was very inconvenient - it's a big difference to be installing an external door in the middle of October compared to the end of November. All I had was excuses when I complained. I cannot recommend this company. Avoid.
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Doordeals
Hi Mr Dixon,
Thanks for taking the time to leave your thoughts, I'm sorry to hear that you were unhappy with the order.
You ordered a bespoke sized stable door and frame, with the order being paid and therefore processed on 09/09/24. At this point, these were advertised (and we emailed you to confirm) as having an estimated lead time of 5 to 7 weeks for manufacture of the timber items, a further 3 to 10 days for manufacture of glass, with delivery following this.
From looking at the system log, the order was passed to our logistics team as ready to dispatch on the 8th November, which was right on the longest estimate of the lead time communicated.
Whilst I appreciate you wanted the door and frame sooner, we do communicate the estimated lead time up front and before order, with this is based upon an honest assessment of the current production queue. A joiner didn't begin manufacture on the day you placed the order, nor continue to manufacture for the entire period - There was never even a hint of "3 or 4 days" either prior to or after the point of order.
At the point you expressed a wish to cancel the order - as per our previous communication - the order was manufactured, was ready for dispatch and with the logistics team for routing - this had no impact at all on the manufacturing lead time.
Whilst I appreciate you are clearly disappointed, Trustpilot collect reviews on our behalf and take steps to verify the source of these, whilst the 5 star reviews might contrast your personal opinion, they are those of other customers who have purchased from us and been happy with the experience. Something we do strive to ensure in as higher proportion of orders as humanly possible.
We are sorry to hear that you were unhappy with the experience and note your feedback.
Kind Regards,
Martin
Doordeals Ltd.
I highly recommend Doordeals
I highly recommend Doordeals. It was easy to order online, very happy with the availability of products, very good customer service, delivery was prompt and the driver was courteous. I am a very happy customer!
15. november 2024
Svar fra Doordeals
Hi,
Thank you for taking the time to leave us your feedback. We're delighted to hear that you were happy with all aspects from ordering to delivery!
Michelle
Doordeals Ltd
Svar fra Doordeals
Hi,
Thank you for taking the time to leave us your feedback. We're pleased to hear that you had a great experience with us!
Michelle
Doordeals Ltd
Helpful and polite service team and…
Helpful and polite service team and delivery driver. Couldn't recommend them more. They made the whole process so easy.
13. november 2024
Svar fra Doordeals
Hi,
Thank you for taking the time to leave your thoughts with us. We're delighted to hear that you have had such a great experience. Its great to hear that you would recommend Doordeals!
Michelle
Doordeals Ltd
All round good experience
Was kept informed about progress of order from the get go. Turn around within given time frame and the delivery driver phoned when an hour away as requested by me. An all round good experience
5. november 2024
Well arranged delivery
The fire door I needed was initially out of stock, but they kept me informed and then delivery was well arranged.
12. november 2024
Svar fra Doordeals
Hi,
Thank you for taking the time to leave us your feedback. I am sorry to hear that the door was initially out of stock however I'm pleased to hear that you were kept up to date throughout and you were pleased with the delivery.
Michelle
Doordeals Ltd
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