Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... Vis mer
Selskapet har svart
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... Vis mer
Selskapet har svart
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, Storbritannia
- 0333 999 9745
4,9
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The chap called tony from Shrewsbury …
The chap called tony from Shrewsbury branch was very helpful and professional....good sense of humour
In the right job...
2. september 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Shrewsbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Both salespeople were very efficient
Both salespeople were very efficient, explained everything very clearly and were most helpful
2. september 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great customer service
Great customer service, answered my questions and helped me massively.
1. september 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Every aspect of the purchasing process…
Every aspect of the purchasing process was excellent.
28. august 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us with our colour choice for our new sofa.
The Manager was also very helpful.
Highly recommend DFS Shrewsbury
31. august 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Could not have been more helpful.he…
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very happy with the company.Very very good service.
31. august 2026
Svar fra DFS Furniture - Shrewsbury
Hello Diane,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Very efficient and informative sales…
Very efficient and informative sales person,explained everything we asked, Would recommend to anyone. Oh and had a cappuccino as well.Thank you John.
31. august 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Positive Experience at DFS Professional informative curtious good…
Professional informative curtious good experience from one of your customer service colleagues at shrewsbury dfs store.
30. august 2026
Svar fra DFS Furniture - Shrewsbury
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Tony was very knowledgable about the…
Tony was very knowledgable about the product he was selling. He gave a very detailed explanation of what the insurance covered. There was no pressure to buy the sofa.
30. august 2026
Svar fra DFS Furniture - Shrewsbury
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tony.
Kind Regards,
Jordan
DFS Customer Support
Tony sales manager that helped us with…
Tony sales manager that helped us with our purchase was amazing and went above and beyond.
30. august 2026
Svar fra DFS Furniture - Shrewsbury
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Tony.
Kind Regards,
Jordan
DFS Customer Support
Very approachable and easy to talk to…
Very approachable and easy to talk to made the purchase process easy.
23. august 2026
Svar fra DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great choice on display. Graham was helpful and friendly throughout our chat and subsequent order - great customer service.
30. august 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Shrewsbury
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Would be more beneficial to have a private area for sales completion
The staff were lovely, friendly and helpful, and they offered some useful advice on how to care for the sofa after delivery.
The ordering process was fairly quick and straightforward. However, I do feel DFS could improve the privacy arrangements when customers are providing personal information. The shop was quite open, and the whole showroom could hear me giving private details to the sales representative, including my annual salary. A more private area for completing the financial and personal information would make the experience much more comfortable and reassuring.
Overall, the staff were great, but I think the privacy aspect of the ordering process could definitely be improved.
23. august 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service and staff
30. august 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service
I found the staff in the Shrewsbury store to be approachable, very helpful and informative and they made the whole process of purchasing our new sofa quick & straightforward.
29. august 2026
Svar fra DFS Furniture - Shrewsbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.