I just purchased two linen T-shirts and they're absolutely fantastic. They got delivered so quickly it was unbelievable. Not only that, the packaging was just superb. Taking the T-shirts out and s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The gowns I purchased were of the highest quality but I found the attention to detail and bespoke customer service truly world class. I was guided throughout the process of purchasing, returns, monogr... Vis mer
Selskapet har svart
I do not normally write reviews good bad or indifferent. But feel Derek Rose a company who produce night wear and similar must be praised. Have known of their existence for over 50 yrs purchasing for... Vis mer
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DR products are beautifully designed and of the highest quality material that has a very comfortable feel to the body. DR customer service is marvelous. They answer every question and solve every prob... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Kontaktopplysninger
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, Storbritannia
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4,7
Enestående
145 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Absolutely outstanding customer service…
Absolutely outstanding customer service (Alicia) and exactly what you'd want and hope for from a brand of their calibre, but so rarely get. They make you feel respected, valued and appreciated which only services to remind and reinforce why you chose them in the first place.
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave us a review.
Thank you so much for your kind words! We’re thrilled to hear that Alicia provided you with the level of service you deserve. Making our customers feel respected, valued, and appreciated is always our top priority, and it means the world to know we were able to deliver on that promise. We truly appreciate your trust in us and look forward to serving you again.
Best wishes,
DR team.
Outstanding customer service
Outstanding customer service - to the level I've never experienced before. I contacted customer service to ask about a pyjama I had seen, but couldn't find anywhere and had, to be honest given up on. Fay, the service agent, somehow found it - in stock I suppose, because it was not online, so they must have made an exception for me, so I could buy even though it was from an earlier season. She had everything prepared for me in an easy two-click link and now the pyjama is already on its way to me. You don't find this level of service everywhere and I'm truly astonished.
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for leaving us a review.
Thank you so much for your kind words! We’re absolutely delighted to hear about your experience. Fay will be thrilled to know that her effort made such a difference and helped you find exactly what you were looking for. We always strive to go the extra mile for our customers, and it’s wonderful to know it meant so much to you. Enjoy your new pyjamas, and we look forward to assisting you again anytime you need us!
Best wishes,
DR team.
Our favorite leisure clothing brand
We started with just one t-shirt and now , already for few years, it's my husband's favorite brand for leisure clothing - he owns at least 30 t-shirts (pima cotton and linen), shorts, trousers and now also swimming shorts.
The quality of the garments is exceptional - they are soft, breathable and they last! My husband wears them daily and he loves them!
As an online customer , we would also like to add that the whole shopping process is seamless and with utmost attention to details - starting with the packaging design, fast delivery process and attentive and personal customer service.
Thank you!
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Afternoon Anya,
We're delighted to see that you've used your valuable time to offer such kind words.
We strive to constantly give high standards of both garments and service. Giving you a hassle-free shopping experience to maintain that Good Living Feeling.
Don't hesitate to let us know if we can help in any way - always a pleasure.
Best wishes,
D. R. Team
My experience in securing a pair of james blue cotton trousers
My experience in securing a pair of trousers was nothing short of exceptional. The entire process unfolded with an elegance and effortlessness that is rare to encounter in today’s marketplace. From the very first interaction to the final confirmation, every detail was handled with the utmost precision and grace. The customer service was not merely attentive — it was truly top-tier, anticipating my needs before I had the chance to voice them. Seamless, refined, and executed to perfection, the service was a testament to what I would call a masterclass in client care.
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good evening.
Thank you so much for sharing such a thoughtful and eloquent review. We are truly delighted to know that your experience with us felt seamless and refined from beginning to end. Anticipating our clients’ needs and providing attentive, graceful service is at the heart of what we strive for, and it’s wonderful to hear that reflected in your words. Your kind feedback is not only deeply appreciated but also inspiring to our team. We look forward to welcoming you again and ensuring every future experience is just as exceptional.
Best wishes,
DR team.
A men's dressing gown I wanted to buy…
A men's dressing gown I wanted to buy as a birthday present was, unfortunately, out of stock. Fay in Customer Services, said she would let me know when it was again available. This she did and, within one day of her email, I had received it. It was beautifully packed, and the quality is excellent.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Afternoon,
Thank you for your kind words. Fay shall be delighted to hear from you again.
It's very gratifying to know that our customers are happy with our garments and service complete.
We care for our garments and our customers, too. Helping them to be happy and feel good is what we're about. Feel Good Living
Best wishes,
D. R. Team
Wonderful service and clothing
I purchased clothing from Derek Rose that were lovely however the fit on the particular items did not work for me. The returns and refund process was excellent. The communication, promptness and timely refund was effortless. I wouldn't hesitate to purchase from this company again and thank them for their understanding and efficiency
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Evening Nina,
Thank you for taking the time to leave your review.
Whilst we appreciate that not all garments will be a suitable fit for everyone, we like to give our customers a hassle-free shopping experience.
Three things make a carefree purchase - an ideal garment, excellent service and wonderful customers. Glad to say we have all three.
Hope to hear from you again soon.
Best wishes,
D. R. Team
extremely helpful
I lost my favorite pair of Derek Rose slides and PJ's on a international flight and was bummed to see they were no longer available online. I contacted customer care and they found an exact size and pattern match and promptly shipped to me. Excellent service and products.
11. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning,
Thank you for such kind words.
Our customers are at the heart of all that we do, so it's an absolute pleasure to help you.
Being comfortable and relaxed is essential on International flights and garments that make you feel good as well has always been our aim.
Love to hear from you again soon. Have a wonderful day ahead.
Best wishes,
D. R. Team
Excellent, concerned service
The company noticed that I had asked for a different size for one of the pajamas i ordered, wrote to find out what the right size was and dispatched my pajamas, in the correct size, immediately. Excellent service.
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning,
Thank you for your kind words.
We do try to take care of every order that we receive and get to know our customers.
We know that your time is valuable, so we wish everyone a hassle-free shopping experience.
Enjoy your pajamas and sleep well.
Best wishes,
D. R. Team
Svar fra Derek Rose
Guten Tag.
Vielen Dank für Ihren Einkauf bei Derek Rose und Ihre tolle 5-Sterne-Bewertung.
Wir freuen uns sehr, dass Sie mit unserem Service zufrieden waren. Wir legen großen Wert auf unsere Kundenbeziehungen und freuen uns, dass unsere Bemühungen bei Ihnen Anklang gefunden haben. Bei Fragen oder für weitere Unterstützung stehen wir Ihnen gerne zur Verfügung.
Viele Grüße,
Ihr DR-Team.
I was very impressed with the kindness…
I was very impressed with the kindness and efficiency of the Derek Rose customer service! I inquired about placing an order for items no longer online and they had the invoice and payment link to me immediately! Excellent customer service on top of making my favourite pjs:)
25. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for leaving us a review.
We are so pleased that our wonderful customer service team was able to assist you. Your feedback is invaluable to us, and it motivates our team to continue providing the highest level of service. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Best wishes,
DR team.
Perfect pyjamas
This is my fourth order from Derek Rose and, as usual, it was dealt with efficiently and speedily. My pyjamas arrived four days after my order was placed, even though I live outside the UK. I love them! They are beautifully made, comfortable and wash well as I found out from my first order a few years ago. Thank you Derek Rose.
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Afternoon Evelyn,
Many thanks for taking the time to leave a review.
It's always nice to hear from you and we love talking to our customers, as they are in the heart of all that we do.
Snuggle down for the night or chill out over breakfast, you're sure to feel good with Kate Pyjamas.
Have a fabulous week,
Best wishes,
D. R. Team
Amazing customer service other retailers could learn from
I ordered a few items early on in the seasonal sale and subsequently found they had been reduced further - I was contemplating returning the items but thought I’d ask customer service if they would honour the price difference - and they did, immediately! Absolutely brilliant customer service and absolutely brilliant quality clothing. I’m a very happy customer who couldn’t recommend them more highly.
24. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning Claire,
Thank you so much for your kind words. It's always a pleasure to help our customers.
Relax in your Lara, I'm happy to know you'll look good and feel great whenever you wear them. They really are a wardrobe essential.
We look forward to seeing you shop with us again. Have a fantastic week.
Best wishes,
D. R. Team
The customer service representative…
The customer service representative Beckie was very attentive, prompt and went above the call of duty. Made me feel special.
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good afternoon.
Thank you so much for shopping with Derek Rose and for sparing the time to leave us a lovely review.
We are so pleased to know that Beckie was able to assist you and made you feel special!. All our customers are appreciated and we enjoy speaking with and getting to know you all! We strive to provide the best possible service and ensure that every experience is memorable. If you have any further feedback or questions, please do not hesitate to reach out to us; we are always here to help!
Best wishes,
DR team.
I just wanted to take a moment to…
I just wanted to take a moment to express my sincere gratitude for your kindness and excellent customer service. Your thoughtful gesture of sending me the t-shirt truly made my day and reinforced my appreciation for your brand even more.
Your professionalism and dedication to customer satisfaction are truly commendable, and it’s the reason I love and trust your company even more. I genuinely appreciate the effort you put into making your customers feel valued.
Thank you once again! I look forward to continuing to support your brand.
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Hello Mariam.
I hope you are well and thank you for shopping with Derek Rose again.
We really appreciate your wonderful 5-star review and your always, kind words. We are so pleased that you are happy with our service and our beautiful garments! We really value our customers and do everything we can to make shopping with us a pleasant experience.
Best wishes,
DR team.
Not cheap but well worth the money
I hesitated for a while before making a purchase as I didn’t think I could justify the price.
Then I ordered a nightshirt as I fancied a change from pyjamas with an elasticated waist.
I had an issue with the item but customer service was truly excellent and my issue was resolved very quickly.
Sizing is on the large side, but the web site does have a handy sizing guide
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning Andy,
Thank you for your kind words and 5 Stars.
Over the years we have put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do, using only the finest fabrics and materials, all of which is portrayed within our pricing.
We're delighted to have been able to assist you, giving a hassle-free experience.
Best wishes,
D. R. Team
Any amazing local company giving a…
Any amazing local company giving a wonderful buying and personal service with a fast delivery.
Excellent service all round.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good afternoon Sylvia.
It's great to hear from you, thank you so much for shopping with Derek Rose and for taking the time to leave us a review.
We are so pleased to know that you were happy with our service and our speedy delivery! Your 5-stars are truly appreciated. We look forward to seeing you soon.
Best wishes,
DR team.
The Customer Service I received from…Thanks you Fay and Derek Rose.
The Customer Service I received from Derek Rose via Fay was second to none. My experience of returning a pair of silk pyjamas, a Christmas gift, to Selfridge's was disappointing. I wanted the next size up, they had no silk pyjamas in stock.
I spoke to Fay at Derek Rose. She arranged for the pyjamas to be collected and immediately replaced them with there correct size. Fay was kind and professional. Her manor was such that I felt I was talking to a good friend. The contrast with the service received compared to speaking to someone in a call centre, who works to a script which seems to be designed to bat away customers is stark. Many large firms should use Derek Rose as the gold standard.
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning Clare,
Thank you so much for your kind words and for taking the time to write this review. Fay is delighted with your comments, but still humble.
Customers are in the heart of all that we do, so we like to think our service is a high a quality as our garments.
You're very welcome to buy directly from us, giving you confidence in customer care.
We hope to see you again soon.
Best wishes,
D. R. Team
A simple gesture never goes unnoticed
Amazing customer service. I lost a robe belt while traveling and inquired if they offered an option to purchase another one. Not only did they accommodate my request, they far exceeded my expectations. Their seamstresses crafted a new one and shipped it to me free of charge. Also, every step of the process they provided updates. To say I am grateful for their generosity is an understatement and I will be customer and their advocate for life!
25. januar 2025
Anmeldelse skrevet uten oppfordring
First order online. Perfect !
I chose a dressing gown but my size was no longer available. I asked if I could hope for a restocking. Very quickly Beckie replied she had found one in a store. Beckie and Lynn perfectly organized the payment via a secure link and fast shipping. They were very efficient and courteous.
I have known and appreciated the brand for a very long time but it is my first order online.
It is a very positive and reassuring experience.
I would not hesitate to use it again.
I regret non longer finding stores that represent the brand.
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Afternoon,
Thank you so much for your very kind words and 5 Star review.
Over the years we have put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do. It is an absolute pleasure to help and you're always welcome to contact us.
Have a wonderful new week.
Best wishes,
D. R. Team
Great customer service
Fantastic product. Great customer service. I messed up my order but with a simple email to the company they straightened it all out.
2. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good morning Eric.
Many thanks for shopping with Derek Rose and for taking the time to leave us a review.
We are so pleased that you were happy with the service we provide, we try our very hardest to give our customers the nothing but the best.
Thank you and Happy New Year,
DR team.
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