I just purchased two linen T-shirts and they're absolutely fantastic. They got delivered so quickly it was unbelievable. Not only that, the packaging was just superb. Taking the T-shirts out and s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The gowns I purchased were of the highest quality but I found the attention to detail and bespoke customer service truly world class. I was guided throughout the process of purchasing, returns, monogr... Vis mer
Selskapet har svart
I do not normally write reviews good bad or indifferent. But feel Derek Rose a company who produce night wear and similar must be praised. Have known of their existence for over 50 yrs purchasing for... Vis mer
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DR products are beautifully designed and of the highest quality material that has a very comfortable feel to the body. DR customer service is marvelous. They answer every question and solve every prob... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Kontaktopplysninger
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, Storbritannia
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4,7
Enestående
145 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
beautiful linen t-shirts
I just purchased two linen T-shirts and they're absolutely fantastic. They got delivered so quickly it was unbelievable. Not only that, the packaging was just superb. Taking the T-shirts out and seeing the material and the finish of them is just exceptional. The way they hang on the body is just beautiful. I'll definitely be coming back to Derek Rose again
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Thank you so much for your wonderful review! We're delighted to hear that you're so pleased with your new linen T-shirts, from the speedy delivery and presentation to the quality, fit, and finish. It's especially rewarding to know they exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back to Derek Rose for your next purchase.
Thank you for your kind message
I would like to express my appreciation for the excellent customer service experience throughout my interaction with your team. Your professionalism, responsiveness, and attention to detail made the entire process smooth and enjoyable.
I would also like to commend the quality of your products, which clearly reflects the high standards and craftsmanship your company is known for.
Thank you once again for your outstanding support and service. I wish you continued success and look forward to shopping with Derek Rose again in the future.
With best wishes,
Mohamed
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Afternoon Mohamed,
Thank you so much for your amazing review!
We are absolutely delighted to hear that you are happy with the support and service you received. Your kind words truly mean a great deal to us!
Our mission is to design products to help you feel and look good during your valuable free time, and it’s wonderful to know that our efforts are appreciated.
Thank you for choosing to shop with Derek Rose. We truly value your support and look forward to welcoming you back again soon.
With best wishes,
DR Team
Great service!
They were really helpful with the service and answered all of my questions. They even sent me a sample of the fabric of two of their t-shirts just for me to get a better understanding of the feeling of the materials they use. Really helpful.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Afternoon,
Thank you so much for taking the time to leave your amazing 5-star review.
Our customers are at the heart of everything we do, and we are so pleased to hear that you are delighted with the customer care that you have received.
Take care, and we look forward to hearing from you again once you have received your samples of fabric.
Best wishes,
DR Team
Amazing clothes and customer service!
I've been a Derek Rose customer for a few years and have always loved the clothes. Recently I asked if they could embroider my business logo onto a hoodie and they went over and above to make it happen. It looks perfect!
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Hello David.
Thank you so much for your kind words and for being a loyal Derek Rose customer over the years. We’re delighted to hear that you love our clothing, and it’s especially great to know that your custom embroidered hoodie turned out perfectly. Our team always strives to go the extra mile, so your feedback truly means a lot to us.
We really appreciate your support and hope you continue to enjoy shopping with Derek Rose!
Best wishes,
DR team.
Lightning fast delivery
Lightning fast delivery! Overnight service including order, transport and hand-over.
Very flexible help in correcting size of garment.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning Bo,
Thank you so much for your kind review. It's so nice to hear from you again.
We are proud to give high quality service for products that last for years. Putting our customers at the heart of everything we do, time and effort into the design and production has always been a priority.
Best wishes,
D. R. Team
Tradition plus efficiency, what we can expect more?
Good products with efficent service in a scenario of full professionality and courtesy.
Tradition plus efficiency, what we can expect more?
Vittorio
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good afternoon.
Thank you so much for your lovely review! We’re really pleased to hear that you enjoyed both our products and the service you received. Combining our long tradition with efficient, friendly service is exactly what we aim for, so it’s great to know that came across. We truly appreciate your support and look forward to seeing you shop with us again.
Best wishes,
DR team.
Don't last, very disappointed.
These look great, feel great. BUT they do not last! The elastic loses its ping very quickly and for a pair of shorts costing 300 euros they should have more longevity.
Real shame. Would have stuck to these as go to swimshorts brand, but for that money and lack of lasting wear, absolutely not.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Hello Vivienne,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you loved the look and feel of the shorts, but we’re genuinely sorry to hear about your experience with the elastic losing its resilience.
This is most unusual for us, as longevity and quality are extremely important to our family brand particularly at this price point, so we’re very keen to understand what’s happened here. Unfortunately, we’re unable to locate any order details from this review.
Could you please get in touch with me directly, my name is Gary and I'm Head of Private Sales, my contact email is gary.johnson@derek-rose.com
We’d really appreciate the opportunity to investigate this properly and resolve it for you as quickly as possible.
We take concerns like this very seriously and would truly value the chance to make things right.
Look forward to hearing from you soon!
Best wishes,
Gary
I have recently bought Derek Rose…
I have recently bought Derek Rose products from Harrods, Mr Porter and most recently directly from Derek Rose online.
All the purchases have been of excellent quality and design - especially my Duke Cashmere Dressing Gown in charcoal! My recent interaction with Beckie at customer service Derek Rose was nothing short of professional, charming and extremely helpful.
A superbly run five star family business!
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good morning Frank,
I hope today finds you well, and we thank you for taking the time to leave your amazing 5-star review.
We pride ourselves on delivering exceptional service to match our wonderful products, and we are so pleased to hear that you are happy with the customer care that you received from Beckie – she will be delighted to read your kind words.
Take care, and we look forward to seeing you shop with us again soon!
Best wishes,
DR Team
Excellent product and customer service!!
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning Christian,
Thank you so much for taking the time to leave your review.
We put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do.
Hope to see you again soon.
Best wishes
D. R. Team
Unbelievably good customer service
Unbelievably good customer service. Good products too, only swim shorts I will buy. Had an issue with an older product and it was replaced with a new one within a week, even though they had no obligation to. Wholeheartedly recommend.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Thank you so much for this fantastic review! We’re absolutely delighted to hear that you’ve had such a positive experience with both our products and our customer service. It means a great deal to us that you trust Derek Rose for your swim shorts, and we’re especially pleased we could help resolve the issue with your earlier purchase.
Your recommendation truly means a lot to the whole team. Thank you again for shopping with Derek Rose — we really appreciate your continued support.
Excellent customer service
Excellent customer service, nothing is too much trouble. Lara pyjamas are amazing such good quality and so comfortable can’t wait to get my new cashmere sweatshirt and pants for Christmas just beautiful items. Lynn from customer service was so helpful like all the other members of the team.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Thank you so much for your wonderful review and kind words. We’re delighted to hear that you’ve had such a positive experience with our customer service — we’ll be sure to pass your lovely feedback on to Lynn and the rest of the team.
It’s fantastic to know you’re enjoying the Lara pyjamas and finding them both comfortable and beautifully made. Your new cashmere sweatshirt and pants sound like the perfect Christmas treat — we hope you love them just as much.
Thank you again for shopping with Derek Rose. We truly appreciate your support and look forward to welcoming you back again soon.
The pajamas are elegant
The pajamas are elegant, and the customer service is excellent. Beckie did an excellent job taking care of a special order request that I had. Very pleased with her and Derek Rose.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning,
Thank you for taking the time to leave a review.
All at Derek Rose aim to give our customers a hassle-free shopping experience. We were all pleased to help with your experience.
May I take this opportunity to wish you and your family a Wonderful Christmas.
I am a 1st time customer from the USA…
I am a 1st time customer from the USA and while Leary of purchasing out of country, I & my daughter were extremely/pleasantly surprised in the product! Additionally purchase & delivery was, how to say Amazing! My wife I am sure will love them..cheers 🎄
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Thank you so much for shopping with Derek Rose and for sharing such a wonderful review!
We’re delighted to hear that your first experience purchasing from abroad was such a positive one, and that both you and your daughter were pleasantly surprised by the quality of our products. It’s fantastic to know that the ordering and delivery process felt seamless — that’s exactly the experience we aim to provide for all our customers, wherever they are in the world.
We hope your wife loves her gift, and we truly appreciate you choosing Derek Rose.
Cheers, and wishing you and your family a very happy holiday season!
Poor quality men’s underwear
Poor quality men’s underwear. The waistband puckers after a few washes (washed by hand, hung to dry).
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good aafternoon.
Thank you for taking the time to share your feedback and for shopping with Derek Rose.
We’re very sorry to hear about the issue you’ve experienced with the underwear waistband — that’s certainly not the quality we expect for our products. Our customer service team will be more than happy to look into this for you and help find the best solution. If you could get in touch with your order number, we can investigate right away.
We appreciate you bringing this to our attention and look forward to resolving it for you.
Amazing after sales service
Amazing after sales service. Really great men’s underwear! Must have if you enjoy quality and fashion.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning,
We're all so pleased that you're delighted and have given us 5 stars.
We put our customers at the heart of everything we do, using only the finest fabrics and materials.
Always hoping to give a hassle-free shopping experience.
Best wishes,
D. R. Team
Satisfied Customer
I have bought various pieces of clothing from Derek
Rose over the years, and have found the quality of their fabrics, as well as the style and designs to be exceptional I am very pleased with my purchases, and when I need to return or exchange an item the customer service response is excellent. They are a very user friendly company to deal with, and the items are always delivered in a timely manner, as promised.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good evening.
Thank you so much for your kind words and continued support! We're delighted to hear that you’ve enjoyed both the quality and style of our pieces, as well as your experience with our customer service team. It’s wonderful to know that our efforts to provide exceptional products and a smooth shopping experience are appreciated. We truly value your loyalty and look forward to welcoming you again soon.
Best wishes,
DR team.
DR is a great product
DR is a great product, and customer service in particular Lynn is super helpful assisting with any issue that arises.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying DR and that Lynn was able to assist you. Providing excellent support is very important to us, and your feedback means a lot. We truly appreciate you taking the time to share your experience!
Amazing support and very reliable…
Amazing support and very reliable company. Great quality.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Good Morning Carlos,
Thank you so much for choosing to shop with Derek Rose again, and for taking the time to leave your wonderful 5-star review!
We are delighted to hear that you are happy with the customer care that you received from our Team – your kind words are truly appreciated!
Enjoy your new garments, and we hope to hear from you again soon.
Best wishes,
DR Team
Exceptional product and service
Ordered personalised pjs online. Made a mistake with the thread color, so I emailed them and got an immediate response confirming what I would like. Spoke to a lovely lady called Lynn, who was extremely helpful. I received my two personalised pjs in less than 48 hours of placing the order. The pjs came in beautiful packaging. I’m so happy with my purchase and the exceptional service! Thank you Lynn at Derek Rose!
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Hello Yasmeen.
Thank you so much for your wonderful review! We’re delighted to hear that you love your personalised pyjamas and that they reached you so quickly. It’s great to know Lynn was able to assist you with your order — we’ll be sure to pass along your kind words to her. We’re so pleased you’re happy with both the product and the packaging, and we truly appreciate you choosing Derek Rose. We look forward to welcoming you back again soon!
Best wishes,
DR team.
Great company, great products and great service!
I have been buying Derek Rose clothing for over 15 years now. My wife and I are both huge fans, PJ, dressing gowns, cashmere lounge wear, underwear, tee shirts, linen and silk! Everything they do is beautiful and such high quality. If there is ever a challenge, the customer service team are amazing. It is a pleasure to wear what they create. Huge fans - Chris & Julia - Melbourne
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Derek Rose
Hi Chris & Julia,
Thank you so much for your wonderful review and for being loyal Derek Rose customers for over 15 years. We’re absolutely delighted to hear how much you both enjoy our collections – from pyjamas and loungewear to t-shirts and luxurious silk pieces. Knowing that our designs bring you comfort and joy really means the world to us.
We’re also so pleased our customer service team has been able to support you whenever needed. Your kind words and continued trust are truly appreciated.
Best wishes,
DR team.
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