I ordered an atomiser for my friends birthday and paid £10 for quick delivery. The incorrect design was sent to me. Despite having the order confirmation and photo of the design received Liberty custo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Liberty has a great customer service, brilliant team of staff who always go the extra mile! Which l find extremely rare these days. I have shopped with Liberty for years and love my whole shopping exp... Vis mer
Selskapet har svart
It’s always a treat to go to Liberty, but even more so to have a glimpse behind the scenes and to sit in their beautiful Heritage Suite, sipping a cool drink and learning about a brand new and exclusi... Vis mer
Selskapet har svart
Charming friendly staff in the best store in London. I never tire of Liberty’s and even my goddaughter who is 10 has now said it’s her favourite place too. The staff always make us welcome including m... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Kontaktopplysninger
Regent Street 210, W1B, London, Storbritannia
- customerservices@libertylondon.com
- www.libertylondon.com
4,3
Enestående
689 anmeldelser
Har svart på 15 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Perfect after care
Liberty have the best customer service ive ever come across . Nothing is too much trouble. When i think they’ll never sort this out, miraculously they do! I can’t praise them enough.
19. april 2026
Anmeldelse skrevet uten oppfordring
Customer Very Prompt and Helpful
Customer services response was very prompt - offering some very helpful advice
21. april 2026
Anmeldelse skrevet uten oppfordring
Wrong design received but hopeless customer service
I ordered an atomiser for my friends birthday and paid £10 for quick delivery. The incorrect design was sent to me. Despite having the order confirmation and photo of the design received Liberty customer service will only let me return - no offer to send the correct item without charging for postage so I lose the postage although it was their error.
23. april 2026
Anmeldelse skrevet uten oppfordring
Excellent Customer Service
The response was excellent and the outcome was brilliant.
A missing product replaced withing 24 hours. Great customer service
21. april 2026
Anmeldelse skrevet uten oppfordring
Query on Beauty Drop Box
Very responsive and quick to solve my query
22. april 2026
Anmeldelse skrevet uten oppfordring
Very helpful customer service
Very helpful customer service. Extremely polite lady . Well done Liberty , 5 star customer service
23. april 2026
Anmeldelse skrevet uten oppfordring
Charming friendly staff in the best…
Charming friendly staff in the best store in London. I never tire of Liberty’s and even my goddaughter who is 10 has now said it’s her favourite place too. The staff always make us welcome including my darling dog also. What a lovely way to spend our monies and an afternoon. Many thanks
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Thank you so much for your lovely feedback. It’s wonderful to hear how much you enjoy visiting Liberty, and even more special that it’s now your goddaughter’s favourite place too! Looking forward to seeing you and the dog soon.
The Liberty Customer Service Team
Customer care through Riana second to…
Customer care through Riana second to none. She made everything super simple for me. Always a treat getting packages from Liberty!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Thank you so much for your kind words. We’re thrilled to hear that Riana was able to make everything so simple for you she’ll be delighted to receive your feedback.
The Liberty Customer Service Team
Fantastic customer service
Fantastic customer service! I’ve been a customer of Liberty for a long time - because I love their unique textiles. I generally find the online shopping experience convenient and efficient, however I recently had an issue with an online purchase of fabric and unfortunately I didn’t notice until several weeks after the original order was received. I left details with the online AI chat service and received a follow up email from the customer service team within hours, completely resolving my issue by arranging a replacement length of fabric to be shipped immediately. It’s very reassuring to know that Liberty’s commitment to quality is just as high for customer service as it is for their beautiful textiles - thank you!
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Victoria, thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you’ve been a long-standing customer and that you continue to enjoy our fabrics! We are especially pleased that our team were able to resolve your recent issue quickly and to your satisfaction. Your kind words really do mean a lot to the team and we will be sure to pass on your comments.
The Liberty Customer Service Team
First class service from Matthew in…
First class service from Matthew in customer service solving a problem I had created, ordering and delivery promises kept thank you so much
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Thank you for taking the time to share your feedback. We are so pleased to hear Matthew was able to step in and resolve everything for you, keeping the process clear and on track throughout. We are so happy to hear that the experience felt reliable and well handled from start to finish. We will be sure to share your kind feedback with him.
The Liberty Customer Service Team
I had a delivery issue and Matthew at…
I had a delivery issue and Matthew at customs services delt with my case calmly, professionally and efficiently. Thank you Liberty and Matthew for providing a top notch shopping experience for me
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Janine, thank you for taking the time to share your five stars review. We are very proud of our team of advisors, who always aim to go above and beyond with friendly and thoughtful support. We will be sure to share your kind words with him, and we look forward to welcoming you back again.
The Liberty Customer Service Team
Small delivery issue
I had a problem with a delivery and Natalie in the customer service team sorted out my issue very quickly. Very helpful and give me confidence your dealing with a great company that really care. Thanks Diane
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Thank you for taking the time to share this, Diane. We are so pleased to hear Natalie was able to resolve your delivery issue so quickly and make the process feel straightforward. It is great to know the support gave you confidence and felt reassuring throughout. We will be sure to share your kind feedback with her.
The Liberty Customer Service Team
Excellent customer care
Customer services helped me brilliantly with courier problems despite the issues being no fault of Liberty. I'm very grateful for the quick response and look forward to my next purchase. Thanks again
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Thank you for taking the time to share this. We are so pleased to hear our team was able to step in and help with the courier issue, even though it was outside of our control. It is great to know the response felt quick and helpful, and we look forward to welcoming you back for your next purchase.
The Liberty Customer Service Team
Liberty customer service is always…
Liberty customer service is always excellent. On this occasion, an item was out of stock online but they arranged to send mail order from the store . Molly was the customer advisor and provided a prompt, efficient and friendly service .
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Thank you for taking the time to share your feedback. We are so pleased to hear Molly was able to find a solution for you and arrange this from store so smoothly.
It is great to know the service felt prompt, friendly and easy throughout as this is what we strive for! We will be sure to pass on your kind words.
The Liberty Customer Service Team
Fun and chic
It was very detailed and encouraging to participate in exploring the products. The makeup artist was very friendly. She helped me pick some products to go with my complexion. She also told us about the techniques she herself uses. We had a fun chat. Everyone was kind and accommodating. We had a sheet with our name where we wrote about the products we explored. It was meant for personal use only, a reminder.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Thank you for sharing this, it sounds like such a lovely experience. We are so pleased to hear you felt comfortable exploring the products and that the session felt relaxed and enjoyable.
It is great to know the artist took the time to chat, share her techniques and help you find what suited you best. Those little details, like having something to take away and remember it by, really do make a difference.
We are glad it felt friendly and easy from start to finish, and we hope to see you again soon.
The Liberty Customer Service Team
It’s always a treat to go to Liberty
It’s always a treat to go to Liberty, but even more so to have a glimpse behind the scenes and to sit in their beautiful Heritage Suite, sipping a cool drink and learning about a brand new and exclusive collaboration with Rixo. Friendly people, interesting insights and beautiful things. What’s not to like?
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Meriel, thank you for such a lovely review. We are so pleased to hear your visit felt like a real treat, especially with the chance to step behind the scenes and spend time in the Heritage Suite.
It is wonderful to know you enjoyed discovering the Rixo collaboration and we hope to welcome you back again soon for another special moment.
The Liberty Customer Service Team
Brilliant service
Brilliant service. I had a delivery issue which was resolved almost immediately. 5 stars!
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Thank you for your kind feedback. We are so pleased to hear your delivery issue was picked up and resolved so quickly. It is great to know the experience felt smooth from start to finish.
The Liberty Customer Service Team
Communication from Liberty
Communication from Liberty was excellent once I used the Customer Services phone number to raise an issue. The emails that then followed were supportive, friendly and personal. My issue was dealt with quickly and professionally.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Anne, thank you for taking the time to share your experience. We are so pleased to hear the communication felt clear, personal and supportive!
The Liberty Customer Service Team
Polite response
Prompt, pleasant and polite response
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Joan, thank you for stopping by and sharing your positive experience.
The Liberty Customer Service Team
My experience with Liberty Customer…
My experience with Liberty Customer Service today was a very positive one!
Both Kiyana and Tyra assisted me with an online order that was proving troublesome and my purchase will now be with me very soon...many thanks to them☺️
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Liberty.
Clare, thank you for taking the time to share your experience. We are so pleased to hear Kiyana and Tyra were able to step in and get everything back on track for you. It is great to know the support felt helpful and that your order will now be with you very soon. We will be sure to pass on your kind words to them both.
The Liberty Customer Service Team
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