DeepL Anmeldelser 

HORRIBLE SERVICE, they added subscription with character count, I am paying for a month and in 3 days it is gone!

Deepl has made the workspace horrible for its users. So much space is now wasted on the screen for various menus that one does not need and there is a lot of blank space that serves no purpose whatsoever. Users only have a very tiny frame to actually work with the text (about three sentences at a time), as more than half of the screen is taken over by menus or blank space. Horrendously bad design, as if Deepl no longer cares whether one can actually get something done in Deepl. In the free version even this space is now half taken by a running banner with company logos! It seems that they are very actively trying to push users away and make their user experience with Deepl as miserable as possible, even if they pay a subscription. I have to work with long texts and for that it is imperative that I see as much text as possible, not only three sentences at a time!

Good translator, which has however introduced a lot of AI to "help" but which is just in the way.

Addittionaly, since 2026 they've also introduced a subscription model, with the need to buy a monthly subscription to translate beyond the limit of 500.000 characters per month. This is reached incredibly quickly, with for example this review alone is already well over 500 characters, showing how quickly this limit is reached. One thousand of these a month is not a lot.

Sorry, was perfect, now awkward.

(EN) I'm using "DeepL" for business. As a foreigner working in Germany it helps me to better communicate with the locals. The fact, that the platform was developed by germans gives it a benefit when translating to or from German. The function of adapting the translation (adjusting single words) is especially convenient for me. The business subscription has minimum advertisement and marketing communications are not annoying.

Bonjour

Ce n’est pas l’assistance qui pose problème.
C’est le concept de Deepl qui oblige à se conformer à la procédure.
Pour moi, cette marque n’a rien compris au commerce.
C’est à une marque à s’adapter à ses clients et non l’inverse.
Il est déplorable qu’il n’existe pas de solution pour les utilisateurs d’Apple.
C’est pourquoi je ne fais pas confiance à cette marque car je la trouve stupide.
Tant qu’il n’y aura pas une nouvelle politique, je chercherai une alternative.
C’est dommage, car potentiellement vous auriez des atouts.

Je ne fais pas confiance à Deepl.
Et je trouve cette marque très médiocre.

Cordialement.

I signed up for a trial account and had set a reminder to cancel before being charged. Unfortunately, there was an overlap between two accounts. I successfully cancelled one, but missed cancelling the other, which resulted in being charged for an annual subscription that I do not need.

I contacted customer support immediately on the same day the annual charge was processed. I had only used the service once during the trial period and had not used it at all after the paid subscription began.

Despite this, my refund request was denied. The response stated that the subscription details and pricing were clearly presented during checkout and that completing the purchase required agreement to the Terms and Conditions.

While I understand company policies, refusing a refund on the very first day of a subscription, especially when the service has not been used, shows a lack of flexibility and customer goodwill.

Even if I require translation services in the future, this experience makes it unlikely that I will return. Policies matter, but how companies handle honest mistakes matters more.

Intento de compra con dos tarjetas diferentes y no puedo.
No me deja comprar.
Intento ponerme en contacto con el departamento de ventas, pero como mi correo es personal, me piden que ponga mi correo de empresa...
Hemos llegado a un mundo en el que ni pagando puedes suscribirte a un servicio.

Awful customer service. Buggy, broken platform. I am not even about to contact support because their contact page is broken. Terrible company, AVOID

Le meilleur traducteur que j'ai pu tester. Si je mets une note aussi peu élevée, c'est à cause du prix qui, pour un utilisateur lambda et occasionnel, est vraiment abusé.

Oui, il y a l'utilisation gratuite possible, très limitée quand même, mais surtout qui utilise vos données pour entraîner le modèle AI...

Horrible AI translation and no refund. I tried using Deepl Ai translate for a Chinese document and it ended up being horrible, the translated text was off topic and unnatural. I requested a refund and was denied.

A dir poco vergognoso, servizio clienti arrogante e completamente privo di trasparenza. Mi hanno letteralmente RUBATO 300 euro rifiutandosi di restituirmeli nonostante non abbia usufruito una sola volta del loro inutile servizio scadente. Avevo dato i miei dati SOLO per il periodo gratuito e quando mi hanno rubato i soldi ho esercitato il diritto di recesso dell’UE… rifiutandosi comunque di stornare l’importo. Probabilmente hanno pensato che non mi sarei disturbato di portarli in tribunale per 300€.. peccato che a me non importa dei soldi ma della giustizia.

Grundsätzlich funktioniert das tool einigermaßen. Oft korrigiere ich, weil falsche Ergebnisse kommen. Dafür der 1 Stern.
Was ich RICHTIG SCHEISSSE finde ist, dass ohne Vorwarnung irgendwann die Meldung kommt, dass man es zuviel benutzt hat und gefälligst zahlen soll. Dabei ist dann aber der Text, den man gerade schreibt, einfach weg. Und das macht das toll unbrauchbar!!!

Neues Update, neuer Schrott - mit den letzten Änderungen ist die Appam Desktop nur noch NULL wert. Wie kann man nur eine einst hervorragende Software dermaßen systematisch verhunzen???? Abo-Kündigung!

I have used deepL for a couple of weeks, I subscribed to a plan that costs about 10 euros a month. After just a few translations I realised the quality is really bad. A friend of mine who received a document asked me "this translation is really bad, do you need help?" She didnt know it was a robot-translation. I could accept 10 euros a month for good quality, but I have already reached the character limit for one month, and unlimited costs like 30 euros/month. Its not worth it, at all. I see others here also comment the quality has declined, obviosly because of more integrated "artificial intelligence" instead of human intelligence.

Deepl wird seit Jahren immer schlechter, konnte man früher noch 5000 Zeichen kostenlos übersetzen lassen, sind es eine Zeit lang noch 1500 Zeichen gewesen. Seit heute sind es nur noch 500 Zeichen. Die Übersetzungen lassen teilweise auch zu wünschen übrig, bei längeren Texten wird manchmal ein Stuss übersetzt, Kollegen in meiner Firma benutzen schon lieber wieder den google Übersetzer, werde ich wohl auch jetzt wieder machen. 500 Zeichen ist ein echter Witz!

Premised that, in the few hours after activating the monthly subscription, I don't think I've translated or attempted to translate the 300,000 characters that are declared as the maximum limit. As they are saying me by asking ''for an update'' in ordere to work with the tool.

The pricing is excessive, and the restrictive monthly limits make it worse.

Any professional knows that workload fluctuates — some months are intense, others are lighter. Designing a service around the assumption that usage will be identical every month shows a complete misunderstanding of how professional work actually functions.

Imposing limits at this price point is already questionable. Making those limits rigidly monthly, with no flexibility or rollover, is simply indefensible. It is ridiculous.

For what is being charged, the structure feels fundamentally misaligned with the needs of the very professionals it claims to serve.

I cannot recommend this service.

Die Absprache ist undeutlich. Und die Absprache ist doch so wichtig, bei erlernen einer neuen Sprache. Daran sollen Sie noch arbeiten. Viel Erfolg

DeepL ist so was von schlecht geworden. Ich muß wohl wieder zu google gehen oder Leo benutzen. Echt schade.

I used it for a long time, but in the past half year or so it got progressively worse, by multiple overlays that must be clicked on, until someone can translate something.

And now one has to pay for the service, so it is back to other translators.