DeepL Anmeldelser 

Using DeepL specifically for translation from French in my browser and for some reason they removed a feature they had years ago that you could toggle if you were a woman and needed words to be gendered correctly in the first person. Now everything I translate is defaulted to the masculine and therefore incorrect and I have to edit it manually. I am not subscribing to their AI writer in addition to the pro account just to pay double because I happen to be a woman. What in the world of poorly thought out misogynist tech is going on here? The reason I find it unfair is that men basically get to use the tool with a second thought and I have to waste time making edits.
The browser page also logs you out extremely fast, there's no justification for this... my session expires if I look away from the tab more than a few minutes.

Mi si rinnova l'abbonamento senza che lo volessi, scrivo immediatamente al servizio clienti chiedendo cancellazione e rimborso, e mi rispondono in maniera maleducata che sono fatti miei se mi sono dimenticato. Questa non è certamente una buona strategia a lungo termine, non userò mai più i loro servizi.

I accidentally subscribed to an annual DeepL plan ($449 CAD) for a short-term need. I contacted support immediately and requested even a partial refund (offering to pay for one month at their maximum pricepoint $100CAD), but was refused despite minimal usage.

I am disappointed there was zero flexibility or goodwill in this situation, given the subscription was a true misunderstanding of the terms & conditions. This experience makes me hesitant to use the service again. I definitely wouldn't recommend it to colleagues or friends

They dont respond to major screw-ups. Feedback is not welcome. Asking for a refund...
Edit 1: Turns out they read and ignored my emails. Once I mentioned refund, they responded saying no refunds citing some small writing. API is not a small writing issue and they have to fix but they dont.

DeepL used to be fantastic. Now it defaults to odd languages without prompt, it jumps from one language to another and isnt acurate like it was. Something happened its not great anymore.

What used to be a super precise model, probably the best in the world, has been turned into an entirely generic AI-driven one that does exactly the opposite of what the product was supposed to deliver: precise translations. If I want EM dashes all over the place, I can ask ChatGPT to do the translation. But I chose DeepL for fine tuning, to see for alternative wordings at precisely that part of the sentence. The new model, however, entirely folds if you dare to present a slightly more complex sentence, in order to sound "more natural." What is really going on here is that they trash their business model to cut costs, as seen in the current quality of translations. You can never compete with any of the big AI models. Yet you try at risk of destroying the appeal of your product, which shows that you don't understand what made you relevant in the first place.

Their Windows app is a disaster since 1 or 2 years: They basically have left their Windows app abandoned. Continuous bugs let unattended, consistent issues after each update and a horrible "Next Generation" machine translation model. Terrible Support too.

Hinterlistige Abofallen und keine Kulanz. Betrüger sind das.

If I could give them zero I would, I signed up with them to translate one document, unfortunately I forgot to cancel, but I thought that I was ok because I was protected by the 14 day period of grace, however this sneaky company counts that period from the day you start your free trial NOT from the day they help themselves to £536.09 for the year. STAY AWAY THEY ARE NOT HONOURABLE. BUNCH OF THIEVES

Je me suis fait facturer alors que c’était sensé être un essai gratuit de 1 semaine le support ne m’as pas remboursé

I contacted DeepL regarding DeepL Voice for Meetings. I received an initial reply from their sales team, but after that the communication stopped. I followed up and sent a reminder, but never received any further response.

This is a concern from a customer perspective. If communication breaks down at the sales stage, it raises questions about reliability going forward.

I was not able to test DeepL Voice for Meetings at all, despite initial promises of a demonstration.

Separately, the core DeepL translator is useful for quick translation of short phrases and works well for that purpose.

Overall, a mixed experience: a solid core product, but disappointing and unreliable sales communication.

It was a good service, but recently it is a complete garbage. Slow, glitchy, most of the time doesn't even work without an account..

Worst customer support from Germany!! Never use again.

Utilice la prueba gratuita un día y ese mismo día la cancelé, y la vi cancelada en la web (suelo usar pruebas gratuitas, sé cómo funciona y como cancelar). Igualmente me cobraron los 300€. Ya me puse en contacto con ellos y no devuelven el dinero.

Diese Datei konnte aufgrund eines technischen Problems nicht übersetzt werden. (invalid_or_missing_file_data)

Was a great tool before. This AI stuff is killing it, and probably on purpose so users move back to the bigger names. Too bad.

Takes longer to translate than to open the dictionnary sometimes!

Do not use this crap. They keep abusing and disrespecting users. I used this app for many years but they have become extremely abusive. Just use AI and forget about it.

Checkt man nicht, wie man eine vor ein paar Jahren noch super funktionierende App innerhalb von ein paar Monaten zur absolute annoying user experience entwickeln kann. Glanzleistung.

Plus. Übersetzungen gut.
Usability der Apps wird kontinuierlich schlechter. Spracherkennung funktioniert bei normalen Sätzen (es, pt, fr, en) immer wieder mal nicht. Größere Textblöcke werden zwar im einzelnen Satz richtig übersetzt, aber wirken dann im Kontext von größeren Blöcken hölzern. Ausgangssprache muss immer neu eingestellt werden und wechselt immer wieder (es, pt) ohne Userinput.

Hatte früher die Paid Variante. Heute würde ich dafür nicht mehr bezahlen.

They claim that -500,000 characters are free-, but when I created an account and tried to use the API, nothing worked.

I then went back to their website and saw the pricing listed as -$5.49-, so I thought I would test it. I paid the fee and started using the **new API that was automatically created in my panel**, and it worked well.

However, in the middle of the night I received a $50 invoice.

It feels like something is wrong, and the company appears to be charging in a misleading way.

I'm from Ukraine and DeepL doesn't work in my region
in response support said that my territory is considered 'occupied'