DeepL Anmeldelser 

Deeply simplesmente brutal nos fatos de surf!

Unreliable translations, with many mistakes. Also misleading advertisement and shady commercial practices. Basically a scam.

Un sito di pessima consultazione, hanno preso indebitamente €299, e per contattare un operatore affinché mi vengano rimborsati dal momento che non hanno inviato nessun reminder ed io avevo già specificato di non voler continuare dopo il periodo di prova, mi stanno facendo perdere tantissimo tempo.

Ich habe vor einem Jahr ein DeepL Pro Advanced Abo für rd. 300 € /Jahr abgeschlossen und damit erfolgreich formatierte PDF-Dokumente (Text, Fotos, Grafiken) bei fast komplettem Erhalt der Formatierung in verschiedene Sprachen übersetzt. Jetzt, nachdem das Abo gerade um 1 Jahr verlängert wurde, nur noch Chaos. In den übersetzten Dokumenten bricht die Formatierung zusammen, sie sind völlig unbrauchbar. Habe im Mai 50% des monatlichen Kontingentes von 20 Dokumenten für Schrott verbraucht. Der Service von DeepL antwortet mit Textbausteinen, die man auch in den FAQs nachlesen kann. Die 300 € kann ich wohl abschreiben!

War früher (bis 23/24) das beste was es gab. Auf einmal ist es schrott. Keine Ahnung was die gemacht haben. Früher konnte man ein Wort anklicken und verschiedenste Vorschläge sammeln. Nun nur noch eine Lösung, welche einfach nicht zutreffend ist. Sie waren die Nr.1. Keine Ahnung warum sie es gegen die Wand fahren.

There was an error when tried to use DEEPl's free trial for their Pro Service and they charged my Credit Card immediately. They agreed to repay the €299.99 within 10 days - although they took the money immediately - and despite my hastener E Mails the refund had not arrived my the end of the month and now my Bank Account has been debited. They promise to reply but never do. A totally unacceptable standard of Customer Support and I will ever use, or pay for, their services again - be warned!!

They’ve got such a mess with authentication that I’m going to cancel my account. I’ve had enough. Using MY account on a computer with several browsers open, then switching locations, using another computer and continuing to use MY account is a real nightmare full of stupid authentication steps, screen refreshes and errors. And I’m also annoyed by an interface that’s constantly being changed, reorganised and moved around.

DeepL charged me £521.15 on 27 April 2026 and then refused to refund me despite my exercising my statutory 14-day right of withdrawal — a right that is written into their own Terms and Conditions, Section 11.
I submitted my first formal withdrawal notice on 5 May 2026 — just 8 days after purchase — using DeepL's own model withdrawal form, addressed to the correct email. I sent a second notice on 8 May to ensure receipt. Both were within the legal window. Both were ignored.
When their support team finally responded, an agent named Alex sent a dismissive copy-paste reply claiming the charge was non-refundable because "subscription details were clearly presented at checkout." This response completely ignored the statutory withdrawal right and the formal legal notices I had already submitted. DeepL's own contract obligates them to refund within 14 days of receiving a withdrawal notice. They missed that deadline too — making them in breach of their own Terms and Conditions twice over.
I have now been forced to raise a chargeback with my credit card provider and submit all evidence to my bank's disputes team. This should never have been necessary.
If you are considering DeepL — especially a Business subscription at over £500 — be warned: they will take your money, ignore your legal rights, and hope you give up. I did not.
Avoid.

I wish to cancel my subscription within the 14-day cancelation window, not only they did not answer my emails but also have no other way to contact them.

Seit Monaten funktioniert es bei mir nicht richtig, weshalb ich mit dem Support in Kontakt getreten bin. Der Support stellt mir immer wieder die gleichen Fragen, hat aber keine Lösung parat. Ich habe für 12 Monate bezahlt, kann die Leistung aber nur eingeschränkt in Anspruch nehmen. Jetzt muss ich einen Anwalt einschalten, um mein Geld zurückzubekommen.

Tried to get a subscription, the individual tier. Just wanted to test it for a month, to see if it was something. Filled in everything with (trusted) credit card details but I was marked as 'high risk'?? Seemingly this was also aimed at my laptop rather than the payment method? Very weird company,

Prácticas de suscripción muy agresivas: cuidado con el periodo de prueba.

Mi experiencia con DeepL Pro ha sido pésima. Entré en un periodo de prueba gratuito y terminé con un cargo de 299,88 € por una supuesta suscripción anual que nunca quise contratar.

Cuando vi el cargo, contacté inmediatamente con la empresa para cancelar, pedir la devolución y ejercer mi derecho de desistimiento. La respuesta fue negativa. DeepL sostiene que el plazo de desistimiento empezó con el periodo de prueba gratuito, una interpretación que considero extremadamente perjudicial para el consumidor y muy poco transparente.

En mi opinión, este tipo de práctica roza lo abusivo: usar un periodo de prueba gratuito para acabar cargando una anualidad completa de casi 300 € no es propio de una empresa seria. Una buena empresa no necesita atrapar a los usuarios con renovaciones confusas ni negar devoluciones cuando el cliente reclama de inmediato.

He tenido que iniciar una disputa con mi banco y presentar reclamación ante el Centro Europeo del Consumidor. Recomiendo a cualquiera que se aleje de esta plataforma o, como mínimo, que tenga muchísimo cuidado antes de introducir sus datos de pago

Excelente produto, bom material e muito gira ! ✌🏼

Wollte gerade ein Probeabo abschließen, aber die Kölner Idioten wollen meine Kreditkartendaten.
Nein danke - bin doch nicht bescheuert, nach allem, was man hier so liest.

Je suis très mécontente de DEEPL et son équipe. Non seulement DEEPL n'est pas un très bon traducteur (beaucoup de fautes relevées) mais en plus ils forcent la vente. C'est une arnaque totale. Après l'essai gratuit ils prélèvent automatiquement une année d'abonnement (298e) sans demander notre accord. Ils ne respectent donc pas le droit de la consommation qui donne droit à la rétractation du consommateur. J'ai demandé par trois fois et dès le premier jour, de cet abonnement dont je ne veux pas car j'ai trouvé meilleure application, sans succès. Ils ont refusé en se refugiant derrière une sois-disant loi des droits en ligne qui est contraire à la règle français. Ils m'ont proposé de reduire l'abonnement à 1 mois pour un remboursement partiel! Une vrai honte. Mefiez vous, ce sont des arnaqueurs!

New AI model is total crap, it has never reached the level of accuracy of the classic model, and it is completely unreliable. You can trust the classic model, it may be not always accurate, but in the worst cases it's correct enough. You can always tweak the translation afterwards. But the AI model has a very high rate of hallucinations, randomly skips chunks of text, mixes up the paragraphs, adds random expressions that were not in the original text, ignores others, and so on. You end up with a translation you can't trust at all, so you still have to re-read and manually adjust the entire text. Twice the work.

Now DeepL is retiring the classic model against all professional users. They know the AI model is worse, but that's their bet. They invested in it and they want it to be profitable. They are firing 25% of their staff in a push for more AI, regardless of the quality. The results are a disaster. DeepL is forcing their AI on us, whether we like it or not. We don't, so I'm out. 10 years using DeepL professionaly ended today.

Habe es bis zuletzt benutzt, doch nun gebe ich auf. es ist nurnoch grottig. übersetzungen werden falsch angezeigt, wörter stimmen nicht, alternativen noch weniger. ich nutzte nur english und mal div. eu sprachen. ich wette andere sprachen sind noch schlimmer als de zu eng. und copy n past ist auf dieser seite total kaput immer wieder werden die sätze "verschluckt" und sind einfach weg !!! weder im zwischenspeicher noch im text feld, absolut arbeitsuntauglich !!!

Eighteen minutes. That's how long a coffee break lasts. A walk around the block. A call to an old friend, if you keep it short.
Eighteen minutes — that was also the difference between me and $623.

Here's how it went. Since 2022, I'd had an annual subscription with DeepL, the German translation service. Good product, no question. But when you start counting subscriptions, DeepL isn't the first one that stays. So I cancelled.

DeepL sent me a reminder three days before the renewal date. Three days — on an annual contract worth six hundred dollars. I acted immediately. Went into the portal, clicked Cancel, confirmed everything. The screen showed: *Cancellation scheduled.* Done, I thought.

It wasn't.

My cancellation arrived at 6:50 p.m. The deadline was 6:32 p.m. Eighteen minutes of difference — on a cycle of 365 days. That's 0.003 percent. The machine calculated, the machine renewed, the machine charged my account.

I wrote to support. Explained the situation. The reply came friendly. And empty. A template. Rules are rules.
No room to move.

I wrote again. Different person, same answer. Same template, presumably. They were sorry. They understood. They were afraid they couldn't.

Now, I'm Swiss. And the Swiss understand rules. We have rules for rules. We have clocks that keep time to the second — in every train station, every kitchen, every factory. Punctuality isn't a virtue. It's the air we breathe.

But even the SBB — Swiss Federal Railways, world champions of punctuality — know what goodwill looks like. If you miss your train by one minute and your ticket is no longer valid, no conductor will fine you for the full fare. There is a grey zone between rule and humanity. That grey zone is called judgement.

DeepL has no judgement. DeepL has a server.

This isn't about the $623. It's about what happens when companies hand their customer relationships over to algorithms. When between a loyal user and a fair outcome there stands nothing but a clock that nobody's watching.

Three days' notice. Immediate response. Eighteen minutes of difference. And a company that says "No" twice without once actually looking.

There's an old saying I know from the music business: "Winning a customer costs ten times more than keeping one."

DeepL collected $623. And lost a customer who tells their story.

This one.

Bueno , mi experiencia sin duda buena, la camiseta es un producto de gran calidad, y el envío también muy satisfactorio, no es un gran gasto pero a medida que vaya necesitando cosas os tendré muy en cuenta ya que soy aficionado al surf y el equipamiento parece de gran calidad.
Muchas gracias

Seit geraumer Zeit mit dem neuen Sprachmodell einhergehend, ist die Übersetzungsleistung grottenschlecht. Sätze ergeben keinen Sinn, weil Worte oder gar Satzteile fehlen. Neue Wortkreationen rufen maximale Heiterkeit hervor, aber schlimmer ist die Unterbrechung des Leseflusses. Habe gerade bei einem Buch aus der Belletristik (eng-> ger) bei 30% des Buches schon weit über 60 dicke Fehler entdeckt. Die Formatierungsfehler bei der Ausgabe und das lange Nacharbeiten, wollte ich nicht unerwähnt lassen. Ich werde mein Abo nicht verlängern, es wird eigentlich immer schlimmer.