DeepL Anmeldelser 

Supporto totalmente assente. Ho aperto 4 ticket ho ricevuto solo risposte generate automaticamente ma nessun supporto.
Una delle cose più imbarazzanti è l'impossibilita di avere una licenza API Growth ed una Business Translator sullo stesso account.
Devo sincronizzare i glossari maualmente!
Gestione ingestibile.

In my experience, DeepL’s cancellation process did not work as expected. I repeatedly saw a ‘Cancellation scheduled’ message, but my subscription remained active and I was later charged €500. When I demanded cancellation by email and provided screenshots as evidence, they asked for more time. Within a day, a new entry appeared in my account stating that the cancellation was scheduled until 2027. At the same time, the notice still said that my account would be charged annually.
In the end, I had no choice but to replace my bank card to prevent any further charges. In my view, this is a scam company operating according to classic online scam patterns and is completely untrustworthy. Be careful and avoid getting involved with them.

Soy las gracias al equipo de Deeply porcompra que hice estoy muy contento en cuanto necesite algo más cuento con ustedes

Wir haben nach Buchung des Probeabonnements noch am selben Tag festgestellt, dass DeepL nicht für unsere Zwecke geeignet ist und das Probeabonnement gekündigt. Dieses wurde auch im Userportal umgehend so angezeigt. Trotzdem schickt DeepL jetzt Mahungen und fordert den Rechnungsbetrag für den nicht zustande gekommenen Vertrag ein. Leider bekommt man nur KI-generierte Antwoten per email und eine Telefonhotline existiert nicht. Notfalls müssen wir über einen juristischen Beistand die Angelegenheit regeln lassen.

Contre l'emmerdification, on peut tous réagir. SVP chère équipe DeepL, devenu du jour au lendemain "IA", revenez vers l'expérience utilisateur d'auparavant : propre, simple, et efficace.

Bonjour,
Il est assez surprenant de constater que votre site, que vous qualifiez pourtant de « meilleur au monde », ne propose toujours pas la langue thaïlandaise.
Ce choix est d’autant plus incompréhensible que vous offrez une multitude d’autres langues bien moins utilisées à l’échelle internationale. Cela donne une impression de sélection peu cohérente, voire arbitraire.
Pouvez-vous m’expliquer sur quels critères vous basez vos choix linguistiques, et pour quelle raison une langue aussi importante que le thaï est absente de votre plateforme ?
Dans l’attente d’une réponse claire et justifiée.

Voici, entre autres, les options de langues de traduction proposées par le site :
ZOULOU,OROMO,OUDOU,PACHTO,TELEGOU,WOLOF,XHOSA,PAMPANGUE...

La calidad del producto, la rapidez del envio y el seguimiento post venta son excelentes.
Enhorabuena

Software really glitchy, unavailable when I needed it for urgent translation. You can tell whether a company is committed to customer service as they have a phone number you can call, with Deepl I could not find one. They do finally respond over email with feedback that it was a know problem and they fixed it, but no refund for the down time. Now using Adobe Express and it's been seamless.

Das war mal gut, Umstellung der Sprache funktioniert nicht mehr. Imm kommt ein Eigenleben auf.

Ich werde dies nicht mehr nutzen.

Seit Monaten nervt mich der DeepL-Übersetzer mit der Meldung "Ihre Sitzung ist abgelaufen. Bitte melden Sie sich erneut an." obwohl meine Loginsession aktuell ist. Hinreichend genervt, habe ich ein Serviceticket geöffnet, das mit Verweis auf die Dokumentation automatisch geschlossen wurde. Danke für nichts.

This company is a scam. They refused to close my account and would not remove my saved credit card, despite my requests. Instead, they continued trying to charge my card without my authorization. I would strongly advise others to avoid this company.

I initially had an issue with the automatic renewal of my DeepL Pro subscription. The first responses from support were quite general and did not directly address my specific question, which left me uncertain for a while.

However, after my case was reviewed again, the support team responded very fairly and generously: the renewal was cancelled retroactively, the invoice was credited, and no further payment attempts will be made.

In the end, I really appreciate this customer-friendly resolution. Thank you to the DeepL support team for handling the situation in a fair and accommodating way.

Hola, fue muy rápido y el producto es de muy buena calidad y muy cómodo, lo recomiendo ampliamente.

I, like so many others, have been using DeepL as a translator at least for 4-5 years. The quality of the translations for the first 2-3 years were absolutely superior in quality to that of google and other competitors, definitely worth the fee for a subscription.

But for the last 2 years or so the quality has gotten so much worse. Clearly since they started implementing AI on a larger scale.
Besides the drop in the "natural" sound of the translations, so many actual faults have started coming into play. Like spelling errors (!), translations of single words mid-sentence that are just way off, and mixing in words from Norwegian, Swedish and even German. (I am Danish, so a lot of these words may sound similar to an AI-bot. )
On top of this the actual desktop app itself is getting more and more unstable. Constant crashes, loooong delays in processing the translations etc.
DeepL need to really start taking this issue seriously and reverting some of this AI-crap that is clearly not working, or they're gonna loose so much business.

not accurate enough..much better systems

Ich habe seit drei Jahren das kostenpflichtige Abo, am Anfang war ich zufrieden, aber seit über einem Jahr bin ich sehr unzufrieden. Die Übersetzungen dauern deutlich länger als bei Google Translater, und mittlerweile funktioniert nicht einmal mehr das grundsätzliche: eine Verbindung zum Server (weder aus der DeepL App heraus, noch über deepl.com). Insbesondere in der mobilen Version kriege ich seit Wochen kontinuierlich die Fehlermeldung, dass ich nicht mit dem Internet verbunden sei. Was ich natürlich bin! Damit ist es mir weder möglich, Übersetzungen durchzuführen, noch mich einzuloggen und schon gleich gar nicht ein Service Ticket aufzumachen. Und natürlich auch nicht: meinen Serviceplan zu kündigen, was ich nach all den schlechten Erfahrungen in den letzten Monaten tun möchte.

Bought a Team monthly subscription for a single reason – CAT integration. After looking in my account for 10 minutes, I find out Deepl removed the API integration from Team plan and moved it to another one. They done it already a second time – first time they removed it from Translator plan and moved it to Team – since I do not check every time the details of the plan I purchase repeatedly – I was taken for a ride.

I requested a change of plan or a refund immediately since API integration was the sole reason of the purchase. Deepl failed to respond within the promised 5 days period – they replied after 8 days and refused refund although on their own website there is a page referring to the Right of Withdrawal.

The customer service agent seemed like a downgraded version of AI or it was AI bot itself, its (their?) reply to my request for refund is quoted below:

“Dear XXX

We are sorry that our response was not satisfactory.

We would like to point out that by signing up for your DeepL subscription you have committed to fulfilling your obligation to pay the agreed remuneration. You may terminate the contract with effect to the end of the current billing period to avoid a contract renewal. A refund for the period you have already signed up for won't be possible.

If you have been the victim of fraud, we will of course reimburse you for the corresponding amount. In this case, please send us proof that you have filed a corresponding report with the law enforcement authorities.”

A nonsensical response completely ignoring my exercising right of withdrawal under EU consumer protection law.

Nonetheless, refund was and is totally possible and I got my money back via chargeback, fcxk Deepl！ What a despicable practice.

DE LA M****

comment ca maintenant y'a une limite et faut payer?? vous cassez les c* à tout rendre payant.

The pricing is absolutely absurd

I/our users have been using DeepL for translating ebooks into various languages with api calls.
We have translated only 137 small ebooks, it has cost us over 1000 euros. The pricing is disgraceful for the very basic functionality that is offered.

I strongly urge and recommend that DeepL is avoided at all costs, GPT 5.4 nano does equally as good of a job for 90%+ LESS cost.

I assume it is a matter of weeks to months before DeepL fall behind with sheer inability to be financially viable.

One thing I will note, is that DeepL is fast, and (relatively, not always) accurate, but is it worth the price? Absolutely NOT.

Thanks,

Z takimi cenami to strzał w stopę. Gdyby była jakaś normalna opłata roczna a to 7.5Euro za miesiąc. Za tyle to są już plany gemini, gdzie to samo zrobi, albo i lepiej