Curtains2Go Anmeldelser 

Avoid at all costs!! Avoid!!!!!!!!
There are some shill five star reviews on here I think.
Paid £400 for curtains to fit a patio door. Delivery stated at 10 days on order and still not here 22 days later.
Order confirmed as “in production” on the delivery date and then stuck for 1 week in “quality control”. It is all a ruse for third party Asian oversees manufacturing where they have no control on production or delivery. Fronted as a UK company in Nottingham.
I spoke to someone with very poor English about the delay and she kept saying they were sorry and would compensate me. Very strange response to a question on where the order is - lurching straight to compensation?
I said I am getting red flags 🚩 and am about to do a credit card charge back for non received goods. Lo and behold I have a UPS confirmation to say the £400 curtains will be delivered to my local corner shop?!! I asked for home delivery ?!
Please just avoid. I am pretty sure they are placing orders at Chinese factories and the delays are out of their control.
To update - 11/8/26 - after receiving an email to say the curtains would arrive today and were dispatched by UPS..there has been an “unexpected delay” and now they are not arriving today…

Having had great service from blinds2go in the past, I thought I'd use them for curtains. So far I've only ordered samples, and the experience has put me off actually ordering. The website just didn't work, despite re-entering details many times as advised, replies are automated, conflicting replies received. I notice that all the 5 star reviews are about a year old. In the past, problems were dealt with by friendly human beings actually in the factory, but now it's all chat bots. I suspect that manufacturing has been moved abroad too. Not progress in my opinion.

After a lot of searching we finally found the curtains for us and ordered two pairs of made to measure curtains for our room. They looked lovely until we put them up to find they were 3cm too short. After speaking to customer service, we took photos and started an online chat as advised. They offered to replace the curtains as we took out the extra insurance and it was a manufacturing fault.. However they could not replace them as the pattern has been discontinued. We were offered anything on their website but these were perfect for our room. We asked for a refund on the order and did not get a reply in fact the agent hung up.
My advice would be do not order made to measure from here.

Order was placed and estimated delivery date given. Email received a few days later from UPS giving a different delivery date. Both dates passed and still the curtains failed to arrive. A phone call was made during which a 3rd delivery date was given, as well as an offer of free delivery. When it was pointed out we already had free delivery, a refund of 5% was offered when the order was finally received.
When the curtains finally arrived we emailed the company to chase up the 5% refund...and then heard nothing back.
So we contacted the company again using their online support form. This time we received a reply from someone apologising as the first email had been looked at by their AI bot and left. We were also told the 5% refund would now be made and received within 7 working days.
No surprise then to say this deadline also came and went without anything being received.
So yet another message was sent, this time giving the ultimatum of the money being refunded within 3 working days or a dispute would be logged with our credit card company. Finally, something happened, and we were told the money would be received within 3 working days. No apology though for the continual delays.
Amazingly, this time we actually received the 5% refund, but they don't half make you work for it. Given how poor their actual customer service is, I dread to think how it must be if you receive an item that's faulty.

Avoid at all costs – the worst customer service I’ve experienced.

Both sets of curtains were made to the wrong measurements. We initially called customer services and had an incredibly unpleasant phone call, only to be told to continue everything by email instead.

What followed was nearly two weeks of exhausting back-and-forth emails. Our questions were repeatedly ignored, and we received what appeared to be generic template responses rather than anyone actually reading what we’d written. Despite eventually admitting that both curtains had been made too short in error, trying to get them remade correctly became an unnecessarily frustrating process.

It quickly became clear that there was confusion within their own team about the deductions required for the finished curtain sizes. I completely lost confidence that any replacement would be made correctly, so I requested a refund instead.

Even that turned into another battle. I had to ask multiple times, and I’ve now been told they’re only refunding one set because they hadn’t actually reviewed the photo evidence or the full email chain before making their decision.

The entire experience has been incredibly frustrating, time-consuming, and disappointing. Mistakes happen, but it’s how a company resolves them that matters. Curtains2Go had every opportunity to put this right, yet the service only got worse with every interaction.

I would never use Curtains2Go again and certainly wouldn’t recommend them.

Exellent made to measure currtains,i have used this company 3 times now always been good,and on time,i recomend this company will use again.

Awful service, do NOT recommend!
Waited 2.5 weeks for my single voile curtain having been advised it was in their Quality Control department. Upon receipt it was way too long for my window, Quality Control clearly had not checked it had been made as per my order measurements.
I followed their instructions and sent in photos of their error, their AI bot Roman replied 6 times in total, checking details again and again I had already provided and finally admitted a human would need to check and verify my photos/claim. The next day I heard nothing, I called and got Roman again. Eventually I got through to a human, they checked and quickly concluded that the curtains had been incorrectly made. At this point no apology was offered, simply they could make a request to remake them. I asked for the order to be prioritised, it would still take 10-12 working days so the same timeframe as my initial order. I asked for this to be improved upon, there was lots of checking with “the team”, but this was the best they could do. I asked if there would be any compensation for their mistake and further delay, I was offered either this “priority remake” or £25, not both. Eventually after more discussion with the team both were offered, but the priority remake in my eyes is pitiful if it takes another 2.5 weeks, as is the measly compensation offered.
Sadly the quality is lacking and the customer service and delivery speed both could be drastically improved.

My curtains arrived extremely creased especially the linings which are still as bad as when I ironed them & they have been hanging for a week. They have no weights in the curtains which I’ve had in previous curtains. Poor quality of fabric.
Do not hang well so very dissatisfied. Will definitely not buy or recommend again.

Everything is just perfect. The enquiries I had the quality of the product. Everything just fantastic!

Absolute rubbish company and the insurance is worthless as they do not listen to what you say and have an answer which always benefits them not the customer

I’m really disappointed with the wave-style curtains I’ve received. They don’t hang properly at all and don’t have the defined “wave” finish that was advertised and that I specifically paid for.

These curtains were far from cheap, so I honestly feel very let down by the overall quality. The material feels quite cheap and they look nothing like the photos used in the listing.

On top of that, the curtains arrived damaged in transit. I appreciate that the damage itself may be down to the courier, but after waiting three weeks for them to arrive, the whole experience has been extremely disappointing.

Oh my I am over the moon with my eyelet curtains they are everything I dreamed off beautiful perfectly made wow thank you so much.

delivered within time set by company, curtains are quality , a very good around service, well done, very happy, thankyou 5 star

Awful company ! Stay away. My curtains came badly packed in a tiny box, which caused my curtains to be terribly creased . I sent pictures and they sent me more badly creased curtains. I paid alot of money for fabric that is cheap and so badly packed. Avoid!!!

I have used this company for many years but recently have had big problems with the quality of products, their measurements/fullness of the curtains and customer services who literally spend days going back and forth about the same issues. You never get the same person twice and the right hand doesn’t know what the left hand’s doing. It also seems that the customer services isn’t UK based. The quality has deteriorated and so I won’t be ordering from them again. Also, be cautious of their ‘suresize’ guarantee - it’s a bit of a con. In the event of wrong measurements - curtains too big, no refund on a new smaller pair; too small and you have to pay the difference for the new pair.

Received 2 pairs of curtains that I ordered. To me the curtains were a lot of money as I am a pensioner and had to save up to afford them.
On looking discovered that the hems are machined up using straight stitching which looks awful as forms a distinct line across bottom of curtains.
I asked customer service if this is correct to be told yes standard finish.
I used to make curtains myself in the past and hems were always blind stitched.
I have never in the past had ready made or made to measure curtains that I have purchased finished in this way either.
On reading reviews I see that curtains are made abroad which probably explains the shoddy workmanship.
If only I’d read reviews before ordering I would have gone elsewhere.
Have asked for refund but not holding my breath!
Really really disappointed ☹️

Update!
Have been offered 15% refund but I still have to pay someone to redo hemming as I do not want to look at the awful line of stitches across bottom of both pairs of curtains.
Guess refund is better than nothing

Fabric is lovely but the care in manufacturing and delivering the curtains is very poor. They hang awful need to go away for ironing into correct positions and I found a needle in the fabric.

Never again will I order from them

I ordered full length linen curtains for the dining room. I am very pleased with the result. Quality is really good and they fit perfectly. An added bonus was they were delivered ahead of schedule. A really good experience.

Absolutely delighted with my new curtains.Exactly how I imagined them.The samples are very useful,I ordered blackout so it is quite heavy and firm.Beautiful quality of the fabric, very well made.Service and delivery were excellent.Very happy and would definitely use this company again.

Do not order from this company, cannot fulfil orders. I have been told 7 weeks after ordering that the manufacturer cannot make my order because the length of my curtains measurements were too long and that they only do up to 270cm, I ordered 291cm which went through on their site, no phone call to tell me that they could not do it from the outset. The shambolic customer care and service, needs called out, contacting service agents with poor accents, being asked if I am enjoying curtains that I haven’t even received. I contacted their Customer Experience Manager Lee Randall but have had no reply. They haven’t even offered me any compensation for a 7 weeks let down shocking service.