Canadian Security Professionals Anmeldelser 

48
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Tamin was incredibly friendly and provided quick, efficient service! He explained everything clearly and made sure everything was placed exactly how we wanted. He also offered helpful suggestions on w... Vis mer

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Vurdert til 5 av 5 stjerner

Rabah installed and is very educated & Tamim came to do service for me, this is the best company. We did our research and found out this is this company is very reliable, very responsive. Highly recom... Vis mer

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Vurdert til 5 av 5 stjerner

Just had Hardeep Saini install our new security system. He was very thorough in his explanation of the keypad and sensors. He installed the entire system including a few extra components within an hou... Vis mer

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Vurdert til 5 av 5 stjerner

We dropped into the office without an appointment and totally unannounced—we were welcomed right away. Chelsee asked how she could help us. We explained I was looking for a security system for my ho... Vis mer

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Informasjon om virksomheten

  1. Montør av sikkerhetssystemer

Skrevet av virksomheten

Canadian Security Professionals is an industry leader among home security companies. We provide thousands of Canadians peace of mind for their homes and businesses as we secure their loved ones and their property 24/7. We specialize in smart home security systems, smart business security systems, alarm systems, security cameras, home automation, and access control.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

48 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(48)

17 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Home Security System Installation

Exceptional service from start to finish! The team at Canadian Security Professionals went above and beyond to ensure my home was fully secure. The installation was seamless, and the technician was incredibly knowledgeable, walking me through every feature with patience. The security system itself is top-notch, with user-friendly controls and 24/7 monitoring that gives me total peace of mind. I couldn’t be happier with my decision to go with CSP– they truly prioritize customer satisfaction and security.

5. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Canadian Security Professionals

Thank you for your fantastic review! We're delighted that our team provided exceptional service and that you're pleased with your new security system. Ensuring your peace of mind is our top priority, and it’s great to know our technician made the installation process smooth for you.

If you have any questions or need assistance, please feel free to reach out. Thank you for choosing CSP!

Vurdert til 1 av 5 stjerner

Poor Experience with Alarm Company Canadian Security Professionals

Be careful with the alarm company Canadian Security Professionals!
After 28 years of alarm services at our office from the respectable but expensive Chubb, I found this Canadian Security Professionals on the Internet. Their account manager named Katie promised me a lot of attractive things by email. However, when I received the draft contract, I saw that some points in it did not fully correspond to her promises. I asked to include in the contract everything she promised me in emails. She refused, but at the same time stated that I can use her e-letters as confirmation of her promises. But, I always carefully read the small print. And I saw that section 14 of their standard contract says that any promise, representation, condition or warranty made by sales representatives or consultant of Canadian Security Professionals are not valid if they are not written in the contract. In other words, their consultants can promise you anything in a conversation or even in correspondence. This has no legal significance.
I made a last attempt to resolve this incorrect situation. I asked Katie to connect me with the owner of the business. But she refused to do this too.
I thank God that he did not let me sign an alarm contract with these people.

26. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Canadian Security Professionals

Thank you for your feedback. I’m sorry to hear about your frustrations while considering CSP for your security needs.

We reviewed your emails with Katie, and I understand there was confusion regarding sections of the contract. She provided details on our current move policy and clarified that we use a standardized contract, which can’t be modified. This is outlined in section 14 of the agreement as she advised you. Katie always aimed to help, explaining that while we can’t change the contract terms, she was available to clarify any questions you had. I regret that this didn’t meet your expectations.

We understand your concerns, but as a service provider, our standardized contracts are legally binding and designed to ensure consistency and compliance with industry regulations. Given these circumstances, we find it surprising that you chose to leave similar reviews across multiple platforms. While we strive for transparency and clarity, we cannot accommodate requests to change our contract terms.

Thank you for your understanding, and we wish you the best in your search for a security provider.

Vurdert til 5 av 5 stjerner

Very glad I chose CSP

I was with ADT who were taken over by Telus. I needed a new system as mine was 15 years old. Was not impressed with Telus and went to CSP and was treated with care & consideration. They helped me understand what I would need and where it should be placed and what everything cost. The base package was free but I wanted an additional item. The installer was excellent and took the time to explain how to use the base unit. It is very user-friendly, any time I've had questions they've been answered within 24 hours, and the unit has functioned beautifully for 6 months so far. I delayed writing a review because I wanted to see what happened over time. Five stars for system, usability, and service and support.

9. august 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Canadian Security Professionals

Thank you for the amazing feedback. We are glad to hear you enjoyed the experience with our company. Please don't hesitate to contact us in the future if you need anything. We appreciate your business!

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service, Patrick was very knowledgeable and answered all my questions and showed me how everything worked, had to have them come back as I had some connectivity issues, but they responded very quick and have zero issues right now. Great company, highly recommend.

7. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Canadian Security Professionals

Thank you for the great feedback. We appreciate your business!

Vurdert til 5 av 5 stjerner

Couldn’t be happier dealing with CSP

Couldn’t be happier dealing with CSP. I have had my security monitoring with them for many years and have always had excellent service from their team.the staff is very knowledgable and the overall experience has been amazing!

2. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Canadian Security Professionals

Thank you for your kind words!

Vurdert til 1 av 5 stjerner

They lock you into a contract and do…

They lock you into a contract and do not offer the services that they promised and then argue with you or hang up the phone when you need help.

Stay away! and their prices are extremely over priced

8. mai 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Canadian Security Professionals

We are sorry you feel this way. We investigated your concerns and found them to be untrue. You were receiving the service although all your payments were declining for many months. We tried reaching out to you by phone and email over 50 times in order to clear up your past due balance with no luck. We did not receive a single response from you to all the emails, voicemails, and calls that were made. On April 26th we emailed you a final reminder to make a payment or to contact us to avoid being forwarded to collections. After this final reminder and all of our other attempts to reach you with no response we were forced to cancel your account and forward your balance of contract to a collection agency.

Vurdert til 5 av 5 stjerner

I left Adt to come to CSP Alarms and…

I left Adt to come to CSP Alarms and have experianced nothing but incredible service. 100% the best decision I made to leave a company with no interest in giving a customer satisfaction to come to CSP. The sales/customer service is great and installer was incredible. Happy customer so far.

26. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I would like to take this opportunity…

I would like to take this opportunity to thank you for installing our alarm system. The job was done neatly, and we were very impressed, especially since others told us that a hard-wired system would be messy and time-consuming. We thank you for making our house a priority over other jobs since you knew about our problem with time. With an alarm system from CSP, you will have peace of mind knowing that your home is secure.

20. mai 2020
Anmeldelse skrevet uten oppfordring

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