CRISTIANZEROTRE Anmeldelser 

Problemi con il corriere ma risolti subito
Scarpe di ottima qualità, le consiglio ⭐️⭐️⭐️⭐️⭐️

REVISED REVIEW

Had a bit of a kerfuffle with them about the sizing but in the end it was resolved in a very generous way so I’m happy with my purchase, and got a free pair of shoes which I can gift to someone else. The shoes are great and if you want to buy I’d recommend them (they look as on pictures), just make sure you read the returns policy and order the right size - I usually wear UK 7 or 8, but at CZ that’s a size 9. If you’re not sure about the size, before ordering email them and give them measurements in cm or inches ✌🏽

Ho fatto un acquisto FORTUNATAMENTE in contrassegno! Mi scrivono su whatsapp per la conferma poi spariscono senza dire né quando né entro che giorni arriva il pacco! Scrivo il giorno dopo per avere info sulla spedizione NADA …. Nessuna risposta whatsapp nessuna mail di comunicazione. La mattina mi chiama il corriere che era arrivato il pacco ! Provo a contattare il Whatsap dell azienda e mi dicono che magicamente sia whatsapp che mail chiamate non funzionavano. !!!!!! Che strano 🤣🤣 vabbè affidabilità e professionalità pari a 0 .

Purchased my shoes on Friday, Sept 5. They arrived on Monday, Sept 8. I was so excited to receive my shoes so quickly, but upon opening the box, my shoes were incorrect. The laces and the size were correct, but the shoe color itself was wrong. I contacted customer service, worried I wouldn't get a response after reading a few reviews here. To my pleasant surprise, they responded later that same day. They were quick to initiate the exchange process. I followed a link to do a return/refund, and followed each step. I dropped my shoes off at my local UPS store the next day, then emailed customer service to let them know. They responded with a new tracking number. It's now Friday, Sept 12 and I have received the correct shoes.

Besides the initial mistake they made, I'm very very happy with how quickly they resolved the issue, and even happier with the actual shoes. They're comfortable and cute, and seem to be very sturdy in its creation. I'm excited to wear these out!

Thank you again for your prompt customer service response times, and the fast shipping to make up for the error.

scarpe bellissime e comodissime,davvero le scarpe migliori che potessi avere

Customer service was incredible from the get go when I was unsure on sizing after ordering and raised my concerns. I got a fast response and they put my order on hold for me whilst I sent them measurement of my feet to ensure the right fit 🖤 all sorted within 24 hours and 2 days later, I have my dream shoes! I couldn’t be happier and will 100% ordering again! I wish I could attach picture to my review because they are just beautiful😊

I ordered a pair of sneakers (Calipso 300 destroyed grey) and on the first day of wearing them they already got unstitched at the back pretty badly and besides that it hurt my heel very bad...i emailed them about it yesterday but still got no response. I returned them today and i am waiting for a new pair. A close friend of mine which also has the same ones for a year now, hasn't experienced neither of what happend to me. They are very cool shoes and i have been waiting for so long to get them for my birthday. I really love those shoes and i hope i will not experience the same again this time.

The shoes themselves are great. Response times for returns and exchanges are absolutely abysmal.
They sent me the wrong shoes. I initiated an exchange. It took at least 5 emails, each 4-5 days response time apart, for them to understand what I wanted.
Even though it was their mistake, they made me pay for return shipping.
Then there was no communication about delivery date. I needed the white and gold boots for my wedding day, which can't wait.
So I told them to cancel the exchange and just refund me, and made a new order, which was delivered promptly.
I got back from my wedding a week later to emails that they wouldn't do a refund and were proceeding with the exchange as originally agreed. Well I don't need two of the same shoe.
I am trying to send the extra pair back for a refund but zero response for over two weeks now.
I will be filing a dispute with my credit card co.

In love with my shoes and bag. Was unsure about sizing, so they reached out to me to confirm before delivery. Fast communication and fast delivery. Need in every colour.

She was very open minded with regards to what i expected of her. She had the shoes custom made for me.

I appreciate her help. I will buy another pair of shoes again.

Their customer support is very great! Once you reach out during their work hours you’ll get a quick response.

I am so glad I decided to buy these! I have small feet and was generally a bit dubious but they are just as I hoped they would be. I got the Calipso 600 pink light in the sale :) The quality is great, they are comfy and they look cool af. I will get them in black as well when I can.

Calipso 300 : strepitose, comodissime e glam!
Assistenza clienti ottima.
Anna

I had emailed the site and I finally got a respond back and my refund it’s on the way back.

Great support and communication. I did not receive a ship confirmation after 5 days of placing the order. Minutes after emailing requested information I was then told the cause of delay and shortly after my package was shipped.

Company sent me the wrong shoes and the wrong size, but eventually contacted mr for a return.

Absolutely the worst customer service I have ever encountered. I ordered two pairs of shoes and decided to return one pair. I was unable to return them through the return site. It was totally broken, perhaps on purpose by the seller. I wrote them FIVE times asking how to return the shoes to meet with silence every time. I am now stuck with the shoes that I don’t want and see no way to send them back. I a very very angry and would NEVER buy another sneaker from this company. BEWARE!

I have emailed several times asking on how I can return the item ordered, as the trainers ordered come big. I received no reply to any of my emails; on the website - it won't work when you check the Returns page; just takes you to your order and absolutely no options to create a return. That link does not work and it's clear that's on purpose.

I get no replies on my emails.
No option to return on the website.
So what am I meant to do? It's disappointing and seeing some of the replies here being so defensive from customer service... losing hope to get any help.

UPDATE: 2nd June : I was contacted directly on Whatsapp by the customer service to tell me they have replied to my emails and making it all come across defensive and an attitude of "customer is wrong". I never received their emails, I have mentioned the link on the website is not working BUT none of this was actually acknowledged, but instead was just constant blame on customer. I was given a direct link to process the refund, which is not the same as the one on the website. (and their customer service even mocked me by saying "The link does work", but ignored when I mentioned it's not the same link so how can you compare?!)
No confirmation when the return was received by them
No confirmation for a refund, absolutely no emails or communication with updates, status of return, nothing - so I had to constantly chase them for it.
I asked several times why the refund hasn't been confirmed and each time I was given a different reason. I paid with Klarna (luckily) and was told that the retailer refused to confirm the return of the product.
I have contacted C.Zerotre again - to say on 22nd May they confirmed (they received the item on 1st or 2nd May!) - but after checking with Klarna again - to find out that the retailer opened a CLAIM as they did not want to refund me the money.

Only today, 2nd June, received the refund - Klarna confirming they have closed the case in my favour.

What is worse? CristianZerotre have been constantly given me wrong information, lied, been extremely unprofessional and asked me several times to delete my review. If anything, they deserve a much worse one - it's been 2 months for me to receive my refund. NEVER again.

HORRIBLE HORRIBLE HORRIBLE SERVICES, I'm still waiting for them to return my money, but they play stupid and slow the process on purpose!!! Today 28th apr. This is what they said:
A customer opened an inquiry for order #127423
cristianzerotre.com
20
The customer told their bank that they did not receive a refund for
a cancelled or returned order.
The bank is reviewing this order and may decide to file a
chargeback. If they do, evidence can no longer be submitted, and
£342.00 GBP + €15.00 EUR will be deducted from your next
payout
We have collected evidence that will be automatically sent to the
customer's bank on May 18, 2025 at 7:00 pm. You can submit
any evidence up until that date,
LITERALLY WHAT THE FAK !???????