Creed Fragrances  Anmeldelser 

Ich habe 2 Parfums von Creed gekauft: Silver mountain water und wild Vetiver. Sie duften wunderbar, deshalb der Kauf. Nur: schon nach einer halben Stunde nach Aufsprühen ist nichts mehr zu richten. Selbst auf Kaschmirpullis ist nichts mehr von dem Duft zu erahnen. Das ist , für das viele Geld, sehr enttäuschend. Ich werde kein Creed Parfum mehr kaufen.

I want to order from you site but wen I start put my address I can't see Bulgaria on choice you Country ..... So I can't buy from your site... Please someone to add Bulgaria to your list of Country's so I can buy perfumes...

UPDATE

Be careful buying Creed perfumes, serious quality concerns with Aventus

I am updating this review following the conclusion of my complaint.

The original issue concerned a bottle of Creed Aventus purchased from an authorised retailer (Harvey Nichols) . Having worn Aventus for many years, I immediately noticed that this bottle performed significantly differently from what I had previously experienced. The scent profile felt noticeably lighter, the balance appeared different and the longevity was extremely poor. I tested it repeatedly on multiple occasions, on both skin and clothing, before raising my concerns.

At the time I also noted that numerous customers, including many on this platform, had raised similar concerns regarding batch inconsistency, declining performance and variations between bottles. Whilst individual experiences will inevitably differ, it was clear that I was not alone in raising concerns about quality and consistency.

My greatest disappointment, however, was not the product itself but Creed's response when those concerns were raised.

As the manufacturer of the product, I expected Creed to take a genuine interest in a complaint relating to quality and consistency. Instead, I was effectively directed back to the retailer. Whilst I appreciate the retailer has legal responsibility for the sale, I found it disappointing that a luxury fragrance house appeared unwilling to engage more meaningfully with concerns relating to one of its flagship products.

The result was that I spent weeks being passed between organisations whilst attempting to obtain a resolution.

The matter escalated through numerous emails, complaints, reviews and ultimately the involvement of my bank. Only after extensive escalation and sustained effort was the issue finally resolved, with Harvey Nichols accepting the return, covering the return postage and issuing a full refund. This was a battle.

The irony is that the eventual outcome demonstrated that my concerns were worthy of consideration from the outset.

This experience also served as a reminder of the importance of consumer protections. As the dispute became increasingly protracted, I found myself relying on the protections attached to my credit card purchase and the ability of my card provider to investigate the matter independently. By the time the matter was finally resolved, the process of challenging the transaction was already underway. Consumers making high-value purchases should ensure they understand the protections available to them should problems arise.

What is particularly disappointing is that neither Creed nor the retailer appeared to recognise the amount of time, effort and inconvenience required to reach that point. The complaint consumed countless hours of correspondence, follow-up, escalation and persistence. Despite this, no goodwill gesture of any kind was offered. No acknowledgement of the inconvenience, no attempt to restore confidence and no recognition that the process itself had become wholly disproportionate.

That is what has damaged my confidence in the brand most significantly.

Luxury brands do not distinguish themselves purely through marketing, heritage, packaging or price. They distinguish themselves through the way they support customers when issues arise. In my experience, Creed fell well short of that standard. Rather than feeling supported by a luxury fragrance house, I felt I was being redirected elsewhere and left to fight the issue largely on my own.

The financial dispute has now been resolved, but my confidence in the brand has not been restored. What should have been a straightforward discussion regarding a premium product became a prolonged and unnecessarily difficult process that ultimately required public escalation, repeated complaints and bank involvement before it was concluded.

For a fragrance house operating at this price point, I expected significantly better ownership, customer care and support.

As a result of this experience, I will not be purchasing Creed products again, and I would encourage consumers spending significant sums on luxury fragrances to ensure they understand the protections available to them before making a purchase.

I recently purchased a fragrance gift from Creed Fragrances UK and was extremely disappointed with both the condition of the item and the way the issue was handled.

The order arrived with a broken sample inside the box, leaving shards of plastic throughout the packaging and contents. This made the item unsafe to handle and completely unsuitable to give as a gift.

I contacted customer services immediately and provided photos. While they did arrange replacement samples and advised that replacement packaging would be sent, this did not arrive in time for the intended occasion. As a result, I was unable to use the item and had to purchase an alternative gift at my own expense.

Despite explaining this clearly, and the fact the item was not fit for purpose as a gift, the company refused to offer a refund or replacement for the main item, as they could not confirm damage to the bottle itself. This was despite the fact I could not safely inspect it due to the broken plastic within the packaging.

Overall, very disappointing for a luxury brand. The issue was not handled with the level of care or customer service I would expect.

Update:
I have already been in direct contact with customer services over multiple emails, however the matter remains unresolved. Despite being advised that replacement packaging would be sent, this did not arrive in time and I was unable to give the item as a gift. I had to purchase an alternative at my own expense.

I would be happy to engage with a Customer Care Manager, but only if this leads to a different outcome than what has already been offered.

The service was fast and good customer service

First time ordering and fast delivery with DPD and love that I could choose samples at the checkout! Have been loving wearing my Eladaria!

Amazing fragrances and excellent customer service 10/10 Nothing is too much !Thank you!

My husband, my son and I wear different Creed fragrances and we love them all. I have four different fragrances but Queen of Silk is the one that always is admired by other people, which is a lovely feeling to be complimented on it.
I had a small issue recently with an order (which always arrives beautifully packaged), which was resolved immediately by the customer service team, who were very generous and extremely kind.
I have nothing but praise for this company who have never let us down.
Thank you.

I have placed two orders with this place from Canada (for someone else who likes this line). Both times there was zero response once they charged my card. The second item I was away from home and had pre arranged for someone to pick up as I instructed, since I had already spoken to customer service about communicating with me around shipment and delivery dates since they hadn’t the first go-round. I called after a week and was informed the package had been delivered, and it sat in front of my empty house for days. Will never purchase this overpriced nonsense again. Abysmal service and mediocre product.

My wife and I have been using creed for 10 plus years. A recent bottle from duty free smells wrong. When I contacted customer service and explained this asking what next steps were as returning it wasn’t an option there email back was to contact duty free. When I have dealt with other “luxury” brands they don’t care where you bought it they want to fix it and give you the luxury experience. They also care about the brand and its reputation. The customer service i received was none of this and quite honestly like other reviews why would I bother now keep buying such an expensive bottle when there are plenty of replica smells at a fraction of the cost.

You would think they would want to make sure there wasn’t a bad batch or something rather than being so dismissive with a email fobbing you off.
I always believed the service would come with it. Clearly not.
When I replied with my thoughts do you think I even got a reply? Nope.

Disappointed and will find new fragrances in a saturated market !
Amazing what a poor interaction can do for a company.

Ps don’t bother reaching out it’s so fake after you’ve already been given the opportunity

Update

Look at the reply what a waste of time I already contacted customer services - that’s part of the complaint
Copy and paste trustpilot reply’s !!
If you mean it post a real complaints email

FURTHER UPDATE

Two weeks ago when creed replied I sent an email as requested on here as a test
No surprise they haven’t replied
These trust pilot responses are shallow and fake. It’s that bad copy and paste job they referenced Aventus which I didn’t, and wasn’t the fragrance in question 🤔
Bought better fragrances at Louis Vuitton since. They will exchange products no matter where you have bought them no questions asked
Use a proper premium brand

Vorsicht beim Kauf!
Ich habe über eine Google-Anzeige gezielt nach 'Wild Vetiver' gesucht, wurde aber durch eine fehlerhafte Verlinkung seitens Creed auf das Produkt 'Original Vetiver' geleitet. Trotz dieses eindeutigen Fehlers im Kampagnenmanagement des Shops zeigt sich der Kundensupport (Kayleigh) absolut unkulant und weigert sich, ein Rücksendelabel auszustellen.

Zudem wird auf der deutschen Website (.de-Domain) suggeriert, es handele sich um einen inländischen Versand. Erst nach dem Kauf erfährt man, dass Retouren auf eigene Kosten in ein Logistikzentrum nach Polen geschickt werden müssen. Für eine angebliche Luxusmarke ist dieser Service und die mangelnde Transparenz bezüglich der Rücksendekosten absolut enttäuschend. Ich musste den Fall nun über den Klarna-Käuferschutz klären. Keine Empfehlung!

"I had a fantastic experience with Creed UK customer care. Alona was extremely helpful and generous in helping me discover the new Amber Universe collection. It is rare to find such high-quality service these days. I’m so excited to receive my sample and start my journey with the House of Creed. Highly recommended!"

My Gents creed aventus 100 ml bottle top ( the whole part that should be impossibe to come off) came away in my hand, resulting in the bottle landing on my carpet. Lost about 70% of the bottle.

Emailed Creed, got the ususal email where was it brought, to contact the retailer directly.

Explained in 2nd email that it was a 50th birthday present ( was Nov 25). Had no way of getting the receipt as it was a gift.

Sent photo of isssue and product, explained I had the serial and batch number. The member of staff said, if you do not have the proof of purchase. We can't help you, I explained again what had happened and it was gift.

She was not interested, I asked to speak to someone else, I informed her I would contact trading standards, i thought the bottle was just over £200, it is actually £310, if this is the poorly made and manufactored product, then clearly it is not fit for propose or worth the extremly expensive price.

I reached out again to Creed, was informed that again someone woukd contact me.

Absolutly shocking customer service, for a brand that promotes itself as high end and luxury.

I asked for a replacement or for them to refill my bottle, customer service agent refuses to help with my issue.

Creed, in a number of its incarnations has always been a favourite of mine and have been using their products for many years. For the first time i encountered a problem with one of their products that i had purchased some time back .... The atomiser with 10ml refills that i only use on international travel, so the 3-refill pack has lasted me more than a year ..... the cologne as always was up to what i had come to expect, but when i tried to use the refill bottles, they would not open and so couldn't be used.

I simply wrote to Creed asking for 2 replacements for the faulty empty bottles but was delighted to receive a response not replacing the bottles but sending me across a complete replacement kit ... far more than anticipated but testimony to the customer care afforded by creed!!! Thanks to all .. especially Alona who made this an easy and simple experience ... i have no issues in recommending them on all levels as a company who DO care for their customers which is why i, and i am sure others come back to them, time and time again.

Incredibly disappointing returns policy. Seller does not provide a returns portal but you have to write the customer support in order to register a return. Said customer support is obviously instructed to stall. I had to remind them several times to register my return. Creed uses an external logistics provider in Poland, so it cost me 17,49€ to send the package there. Plus I am not yet convinced that everything will work out as DHL initially told me the given returns adress does not seem to exist. Well fingers crossed.... but extremely unpleasant experience so far, especially considering the price segment of creed products.

I forgot to claim my 10% discount and emailed customer service within 48hours a refund was issued. The new fragrance was perfect..highly recommend Creed. As they say You get what you pay for.

I’ve had 2 bottles of Aventus. Both leaked when travelling one so much I lost 90% of the contents. I bought the second bottle at Heathrow Duty Free. When I asked what to do I was told that I had to return it to the shop… therefore I have to book a flight !!!! What a waste of money and the head office service is appalling. There is a manufacturing fault . Keep your bottle upright people !!!

From Creed customer services to the wonderful packaging on delivery is excellent and of course what makes Creed so special is the magnificent perfume and colognes which never fail to amaze.

After not using creed for 3 years due to very poor quality, I decided to give them another try. Once again, I was very disappointed. Fragrance is poor, lasts a maximum of 2 hours. Just not worth the price tag. There are so many great colognes out there. Creed are getting left behind by brands that shouldn't even be competition.