Coffee Beanery Anmeldelser 

Well what do you know! Another complaint by a disgruntled customer, stop with the Bull S..t and lies and take the site down, you are causing pain to people.

DO NOT USE THIS COMPANY.
ORDERED A COFFEE MACHINE ON 1.1.24 STILL NOT DELIVERED, FIRST THERE WAS SEA CONTAINER SHIPPING DELAYS, THEN THE BORDER CONTROL NOT REALISING THE CONTAINER. THEN PHONE AND EMAIL SILENCE. REQUESTED A REFUND - NOT HEARD FROM TO DATE!
ACCC, POLICE AND CREDIT CARD COMPANY HAVE BEEN INFORMED.

Paid for an Ascaso Steel DUO PID Coffee machine in August 2022. They told me via the phone it would be delived in early september. Delay after delay after delay with no communications. It is now march 2024, and the machine is available in Australia in other retailers. But still no word on when they would be able to deliver it to me.

I contacted another retailed called Jet Black Espresso, who said they are the only authorised importer of Ascaso coffee machines in Australia, I then asked them if they sold any machines to Coffee Beanery, to which they said no. They are not an authorised seller of Ascaso branded coffee machines.

This is a true scam site. They took my money without any intention or permission to deliver me the product. Then they dont say anything when they have my money. Every time I call them, they hang up once they realise that they already got my money.

At this point in time (updated - this has been fixed), you can STILL order the ascaso steel duo PID coffee machine from the website, even though they are not permitted to sell it, nor do they have any intention to.

Scam website!
Avoid at all costs

Order 83912
Name S.Q

*Update Reply to response*

Thank you for your reply. This is by far the most coherent response I have received from your "company" in the past 6 months. It is a shame that you only provide this customer support on your worst reviews.

A chargeback via my bank which takes 90 days to sort out, is not a refund. You have my money, and you are making me jump through hoops to get it back (if i get it back at all)

Ordered a freezer from them 2 months ago, have recieved no notice about delays, have tried to call the office about asking for a refund, just get sent straight to voicemail every time, no response from the multiple emails sent to them, do not buy from them

SCAM

Purchased 5th December. Today is the 15th February.

Multiple delays, 'staff sickness' to say why no coffee machine had been sent yet. I had to chase up each and every time to find out the status of my order.

Reported to ACCC and thankfully paid via Zippay - who are currently seeking a refund on my behalf thank god.

*** Update 4th March
In response to the comment below from the company - I can confirm that NIL refund has been received and that all correspondance from Zippay chasing the refund has not been responded to by the company.

I purchased the goods ( 3 door fridge $2300l in November, I spoke with the salesman's first and locked in a price and confirmed how long it would take to be delivered. Two weeks later nothing had come, I reaches out and he told me it was delayed and was coming the following week. It's now three months from purchase, they said they would refund me but no refund has been processed and now the guy isn't answering my calls.

Absolute scum bag and taking advantage of people in a big way....

#85076 30 Oct 2023 - 10kg El Salvador (7kg delivered)
#88511 20 Dec 2023 - 5kg El Salvador

They promised me to deliver number of times on the phone but I haven't received anything yet and they keep ignoring my email. It is February 2024.

[Update 8/02/2024]
After number of reminders and PayPal dispute, they finally shipped purchased items but partially wrong item arrived. It was 1 star but at least I received something so I will change to 2 stars.

Read the negative reviews and thought I’d try them anyway, as couldn’t find the product anywhere else…
Worst decision. Extremely unprofessional (either they are a full scam site or they are just purely incompetent).
Product not delivered. Many phone calls later of empty promises of delivery ‘in a few weeks’. After final demand, they confirmed “oh, looks like this order was missed”. Then saying they cannot process any refund, so now the onus is on me to get chargeback through bank (won’t see this money for another 6mths!).
I now believe ALL these negatives reviews are true.

Ordered in November a delonghi refurb.
Waited patiently
No coffee machine.
Requested refund early December,
No refund.
I've raised a dispute with Afterpay and also with Consumer Affairs.
Next step will be to go to court to get back my money.

Edit to reply to coffee beanery

Refund given by Afterpay after raising a dispute and they said the merchant didn’t reply.

Order number 82449
Bought a machine from them and it failed within 6 months, not their fault I give them that.
But they refuse to replace or refund when it's under warranty and want me to pay outrageous labour charges to have the item looked at. after reading reviews I would just like to have it refunded as I have lost trust in this business that does not abide by ACCC laws even after being notified about them. I have now had to involve the ACCC as he has become unresponsive and evasive on calls and will have to follow this all the way to the NCAT tribunal to get my refund. what a waste of time and definitely a place to avoid. IF YOU ARE READING THIS BEFORE A PURCHASE DO NOT BUY FROM THEM.
incredibly disappointing when I gave you every option to help resolve this.
Will see you in court.

I placed an order through their website and process payment via their card gateway payment then received a call from the company said that I have to head to the bank and cancel the payment has been made, then transfer direct to their bank account.

So I head to the bank and they refused to cancel or refund my pay as it has been approved. So when I texted the Coffee Beanary they asked me to email them as they will not respond to text. After email them, I got no reply. I called them again and they said apology for this matter but they can not refund or send me the product that I paid. I have to sort it out by myself. Thats so hilarious and masterpiece of service that I have ever experience in my life. Wish you go further and grow bigger with such a scam activity business. Cheers!

Ordered a coffee machine and not delivered!

Apparently they don’t give refunds!

DO NOT ORDER FROM THIS COMPANY

Bought 3 grinders and a pug press on 24 July tried to contact them on phone and email no reply blocked my number. Today I give a call with my sons phone asking for my order they ended the call and blocked the number. Don’t waste your money and time with these stupid donuts. Hahah love how fast they replied to this comment but not to our emails and calls very pathetic and if anyone doesn’t believe this I’m happy to show receipts and emails.

Placed an order in September and up till November nothing no communication or anything very hard to contact and kept saying next week next week and still nothing after 2 months they said apply for a refund via email did that then they replied as we no longer use square card gateway I had to contact my bank , what an absolute joke you took the money you pay it back bloody no good scammers, they kept blaming de longhi , please whatever you do do not do business with this company you will be disappointed

Was waiting for the machine for 7 weeks at which point we requested a refund due to lack of communication or any solid timeline.

Was told to do a chargeback rather than getting a refund directly. Put a negative review here and was mysteriously told 'oh wait we can do refunds now if you take down the negative review'. Sat pending in our account for seven days and was cancelled at the last minute so the review is back.

If it walks like a scam and quacks like a scam...

Never received my machine or any communication about my machine. Never received a refund.Waited 12 weeks while chasing them up ever week. Reporting to the ACCC because they are a scam

We ordered a machine and paid $2500. It didn't arrive and we emailed them requesting for a refund. They advised us to email them, which we do. Nothing has been done. This is a rip off scam. Never purchase anything from this company. Will be reporting them.

I'm sorry to have to add another negative review. I ordered and paid for my $3000 coffee machine in August and was told delivery would be by the end of September. Coffee Beanery are no longer responding to my email queries about the status of the order and I'm $3000 down, with no coffee machine and no idea if it's ever coming. Beware.

I ordered a Simonelli Oscar 2 on the 1st August Order number 83650.
This company is a scam!
Please don't go through the same thing I've just gone through.
They strung me along for 2 and half months, promising that my machine would be delivered soon. Telling me it was on a container on its way to Australia. After a month and a half, I was told the container was here and my product would be dispatched soon. That was never going to happen! When I next spoke to them, they said the container was arriving next week!! I'd already been told it had arrived. They couldn't even keep their story straight. I realised after two and a half months that I had been scammed. So I put in a dispute with PayPal for $1520. Luckily I received my money back after paypal ruled in my favour. After I received my money I ordered the same machine through Coffee Parts and it arrived within the week! As it should. Do yourself a favour, order from them instead.
Thank you for reading my review.

Do not buy anything from this company!!!! Paid 1400 for a coffee grinder…. No Grinder ….NO refund …..still waiting !!!!!