A few things to watch: - Monies paid into accounts on the platform take several days to arrive. That is time you are out of the market with no doubt CSD benefitting from the interest in the meanw... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have handled two JISA's using CSD. I have used their website to trade and once to exchange secure messages - no problems have been experienced. I have never phoned. Annual charge of 0.35% is av... Vis mer
Really good website for easy access to view share prices. Alerts when dividends are paid. Really helpful videos at sensible intervals on market trends, tax change implications etc. Charges are reasona... Vis mer
A good platform and decent deal for active traders who trade at least once a month where they remove some of the ongoing account charges. also, some fees are removed if you have more than £30k ac... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Charles Stanley Direct is a personal financial service combining a modern digital experience with the traditional client focused values of private wealth management. It provides all self investors with the knowledge, tools, products, and services to take control of their financial futures and realise the rewards of your investments. Whether you are a novice or an experienced investor we are here to help you every step of the way. You can call our award-winning client service team for technical help or speak to a qualified financial coach if you need guidance. Available online and via the Charles Stanley app.
Online investing
Skrevet av virksomheten
- Invest in your future
- Sign up in minutes to our first-class service to implement your investment decisions, through our secure platform and app.
Kontaktopplysninger
Ropemaker Place, 25 Ropemaker Street, EC2Y 9LY, London, Storbritannia
- 0131 550 1234
- info@charles-stanley-direct.co.uk
- www.charles-stanley-direct.co.uk
4,0
Bra
180 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great platform and reasonable fees
Great platform, which is easy to use and reliable. Good value on fees. Excellent reporting. Slow take-on of a pension I recommended to a friend recently.
14. februar 2026
Svar fra Charles Stanley Direct
Dear Phil:
Thank you for the feedback and I'm glad to hear that you find our reporting useful. I take your feedback fully on board with respect to your comments about pension transfers. I would like to assure you that you are heard and that we are working to improve turn-around times.
Best regards,
Louise
Louise Miller
Head of Client Experience
Reliable service and good back up if you need it.
I have found this to be a very reliable full service platform with consistently good execution for share trading and competitive costs for a reasonably large share and fund portfolio. The fact that charges accrue by an individual's overall assets rather than layered by account or investment type makes it more economical for those with a combination of ISA, SIPP and investment account. Customer service is consistently top notch.
12. februar 2026
Svar fra Charles Stanley Direct
Dear Mr Marr:
Thank you for taking the time to write such a comprehensive review and for picking up on that particular aspect of our charging structure. You are right that it can make a considerable difference to those with multiple accounts and I may well have to steal your wording when explaining this to others in future!
Best regards,
Louise
Louise Miller
Head of Client Experience
Svar fra Charles Stanley Direct
Thank you very much for the reply and yes, the reply you received via our Chat service was from our very real Zac. I'm pleased he was able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Cannot recommend
Eleven reasonably good years, starting as a novice investor in 2014. Their service is ok I'd say, though by no means exceptional.
I recently decided to transfer my ISA to a new provider, chiefly due to the difference in platform fees, and then discovered that they charge extortionate exit fees, unlike most other providers these days (even HL do not charge!). I will take the hit, but definitely would not recommend them after this slap in the face, and am pleased to be out, all in all.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Charles Stanley Direct
Dear Reg:
Thank you for taking the time to leave detailed and considered feedback. We are genuinely sorry to see you go after 11 years with us. You are right that we charge £10 per holding to transfer away but, by way of explanation, this is largely due to the additional administration involved in 'in specie' transfers. We don't charge for transfers away that are just in the form of cash. That said, your comments are fully noted and I'm sorry that this charge affected your experience with us.
Best regards,
Louise
Louise Miller
Head of Client Experience
Quick and helpful response
9. februar 2026
Svar fra Charles Stanley Direct
Dear Julia:
Thank you very much for leaving feedback. I'm glad we were able to help!
Best regards,
Louise
Louise Miller
Head of Client Experience
Svar fra Charles Stanley Direct
Dear Mrs Balzan:
Thank you very much for taking a moment to leave feedback. That is exactly what we aim for and please let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
I had a couple of queries about fees
I had a couple of queries about fees, which I needed clarifying before I invested.
I used their chat function and within a few minutes talked to a guy named Callum.
He was great, explained things to me perfectly and now I'm making the investment i was thinking about earlier
6. februar 2026
Svar fra Charles Stanley Direct
Dear Mr Thomas:
I'm very pleased to hear that Callum was able to help and I've passed your comments onto him. Thanks for taking the time to leave feedback and do let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
I enquired about Switching Funds
I enquired about switching Funds rather than haveing to sell and then buy with the inevitable time lag. I was advised that this was not available (as it is with Barclays Smart Investor, Fidelity and Hargreaves Lansdown).
6. februar 2026
Svar fra Charles Stanley Direct
Dear Mr Hennem:
Many thanks for the feedback. We genuinely appreciate you taking the time to leave your thoughts. If you would like to discuss the timings involved with fund trading, please contact me on ClientExperience@cs-d.co.uk and I'll do my best to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Customer service excellent
5. februar 2026
Svar fra Charles Stanley Direct
Dear Mrs Brook:
Many thanks for taking the time to leave us a review. It is very much appreciated. I'm delighted we were able to assist.
Best regards,
Louise
Louise Miller
Head of Client Experience
Staff exceptionally helpful with…
Staff exceptionally helpful with a transaction request, as I would have been unable to process the request by phone due to hearing loss.
3. februar 2026
Svar fra Charles Stanley Direct
Dear Frances:
Thank you for posting such a lovely review. I've passed your feedback on in turn and we are very pleased to have been of assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Svar fra Charles Stanley Direct
Dear Graeme:
Many thanks for taking the time to leave feedback. We genuinely appreciate it.
Best regards,
Louise
Louise Miller
Head of Client Experience
Svar fra Charles Stanley Direct
Dear James:
Very many thanks for taking the time to leave feedback. I'm pleased that we were able to help & we are here if you need us further.
Bset regards,
Louise
Louise Miller
Head of Client Experience
support team
14. januar 2026
Fast response
Fast response. Gave all the information I needed. Hopefully it will work.
16. januar 2026
Svar fra Charles Stanley Direct
Dear Mrs Grainger:
I'm very pleased we were able to help and thank you for taking a moment to leave a review. We are here in the event of further queries.
Best regards,
Louise
Louise Miller
Head of Client Experience
Quick full and helpful response
Quick full and helpful response. The agent was totally knowledgeable and provided me all the information I needed
6. januar 2026
Svar fra Charles Stanley Direct
Thank you very much for taking the time to leave this feedback. I'm very pleased to hear that we were able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Prompt and informative holding response given
Very prompt holding response given to chat request, with as full and helpful answer as could be expected at the time. Awaiting follow-up response with further information as it becomes available...
30. desember 2025
Svar fra Charles Stanley Direct
Dear Oliver:
Thank you very much for taking the time to leave this feedback. I'm glad to hear that the team were able to help and if your query needs to be followed up, we are here.
Best regards,
Louise
Louise Miller
Head of Client Experience
Technical problem.
I was trying to use the preferred list of investments earlier last week but there appeared to be a technical hitch. I spoke to Ewan who investigated the problem and said that was a technical problem with the "Filter". He proposed a temporary workaround and said that he would let me know as soon as the problem was solved. I received confirmation from Ewan this morning that all was now well. I accessed the preferred list and all the functions were working normally. Excellent service all round from Ewan and his colleagues.
30. desember 2025
Svar fra Charles Stanley Direct
Dear Denis:
Many thanks for the feedback, for reporting the issue and for your patience while we worked on resolving it. I'm sorry for any inconvenience it may have caused.
Best regards,
Louise
Louise Miller
Head of Client Experience
Stephen has helped me with getting in touch…
Stephen helped me with getting in touch with the right team. He was very helpful.
29. desember 2025
Svar fra Charles Stanley Direct
Dear AL:
I'm very glad to hear that Stephen was able to help. Thank you for taking the time to leave your comments. We appreciate it!
Best regards,
Louise
Louise Miller
Head of Client Experience
Svar fra Charles Stanley Direct
Dear Callum:
That's great to hear - thank you for taking the time to leave feedback. We are here if you need us.
Best regards,
Louise
Louise Miller
Head of Client Experience
The website and tech support are woeful.
1. desember 2025
Svar fra Charles Stanley Direct
Dear Mr McKee:
Thank you for taking the time to leave your feedback. I fully appreciate your frustration with not being able to trade a certain holding online.
In this instance, by way of explanation, the origin of the issue is with one of our data providers, relating to the Key Investor Document. In practice this means that we are having to liaise with a third party to resolve, which is taking a little bit of time.
In the meantime, we provide a telephone dealing service at online rates for such situations though we understand your preference to trade online.
Please accept our sincere apologies for the inconvenience while we work to resolve this.
Louise
Louise Miller
Head of Client Experience
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