Freetrade Anmeldelser 7 356

Svar fra Freetrade

For 9 timer siden

Thanks for your feedback - we really appreciate you sharing this!

We offer a range of European stocks in EUR, but there are some listings we’re unable to support if the underlying exchange isn’t available on our platform. In those cases, a USD ADR may be the only option we can offer.

We’re always working to expand the markets and stocks available, so we’ll be sure to pass your feedback on to the team regarding ArcelorMittal.

If there are any other stocks you’d like to see added, feel free to let us know!

Svar fra Freetrade

For 2 dager siden

Thanks for the 5-star review! It’s great to hear that you and your family are making the most of our UI across your trading accounts, ISAs, and SIPPs. We’re thrilled to be your platform of choice!

In case you or your family members need any help from us in the future, feel free to send us an email at hello@freetrade.io or reach out via the in-app chat.

Happy investing!

Svar fra Freetrade

For 2 dager siden

We are very sorry for the delay in resolving your request and that your messages haven't been answered promptly. This is certainly not the level of service we aim to provide.

Please reach out to us at reviews@freetrade.io with your account details. Our dedicated team will look into this immediately to find out what happened with your initial chat and get your request resolved as a priority.

Thank you for your patience and we are looking forward to your message!

Svar fra Freetrade

For 2 dager siden

Thank you for the 5 star review!

It’s great to hear you’re enjoying the move from HL, keeping those fees and commissions at zero is exactly what we’re here for.

In case you need any help from us in the future, feel free to send us an email at hello@freetrade.io or reach out via the in-app chat.

Best,
Freetrade Team

Svar fra Freetrade

For 3 dager siden

We're so sorry about the delay and for the trouble you’ve had getting your PDF statement, we understand how important this is for your tax return.

We’ve reached out to you directly so we can get this resolved as quickly as possible.

Thanks for your patience, and we’ll make sure this is picked up promptly.

Svar fra Freetrade

For 3 dager siden

Thanks for sharing your experience with us, we really appreciate it.

It’s great to hear you’re staying active and building your portfolio, especially after the challenges over the past few years. If there’s ever anything you’re unsure about, we’re always here to help.

Wishing you all the best on your investing journey.

Svar fra Freetrade

For 3 dager siden

Thanks so much for the great review - we really appreciate it!

We’re glad to hear you’re finding the app easy to use and that our support team has been helpful when needed. We’re always working on expanding our range of investments, so it’s great to hear that’s something you’re noticing too.

Thanks again for your support!

Svar fra Freetrade

For 4 dager siden

Thank you so much for your kind words and for taking the time to share your experience-it really means a lot to the team.

We’re really pleased to hear that you find the app simple and easy to use, and especially glad we were able to help flag potential risk around the Pump’n’Dump situation last year. Keeping our customers informed and supported is really important to us.

We also appreciate your feedback on 24-hour trading-that’s great insight and we’ll make sure it’s shared with the relevant team.

Thanks again for your support, and happy investing! 😀

Svar fra Freetrade

For 4 dager siden

We’re really sorry for the worry this has caused, especially when it involves a large sum of money. We completely understand how concerning that must feel.

We can confirm that your ISA transfer was completed on 12th April, and your funds have been successfully received. We’ve also reached out to you directly to help walk through the details and make sure everything is clear.

If you still have any questions or would like further reassurance, please reply to our message, we’re here to help.

Svar fra Freetrade

For 4 dager siden

Thanks so much for your kind feedback, we really appreciate your support.

It’s great to hear you consider us a trusted broker. We work hard to provide a simple, reliable investing experience, and feedback like this really means a lot to the team.

If there’s ever anything we can help with, just let us know.

Svar fra Freetrade

9. apr. 2026

Thanks for your review! We’re glad to hear you find the app easy to use.

If you have any suggestions on how we could make it even better, we’d love to hear them.

Svar fra Freetrade

9. apr. 2026

Thanks for your review! We’re glad to hear that buying and selling shares has been easy for you, and that you find the platform worthwhile for investing.

If you have any suggestions on how we could make your experience even better, we’d love to hear them.

Svar fra Freetrade

9. apr. 2026

Thanks so much for your kind words - we’re really glad to hear you found the platform easy to set up and use!

We really appreciate the recommendation. If you ever have any suggestions or need help with anything, feel free to reach out.

Svar fra Freetrade

9. apr. 2026

Thanks for your review - we’re glad to hear you’re finding the app easy to use!

If you ever have any suggestions on how we can make it even better, we’d love to hear them.

Svar fra Freetrade

8. apr. 2026

We’re really sorry to hear about your experience - we understand how frustrating delays with funding your account can be, especially when you’re trying to act quickly.

This isn’t the experience we aim to provide, and we appreciate you flagging it. Delays can sometimes occur depending on the payment method or processing times, but we’re always working to make this as smooth and fast as possible.

If you’re still experiencing issues, please reach out to us at reviews@freetrade.io, and we’ll take a closer look at your specific case and help get things resolved as quickly as we can.

Svar fra Freetrade

8. apr. 2026

We’re really sorry to hear about your experience - that’s not the level of service we aim to provide.

We understand how frustrating it must have been to be unable to sell during that time, and we’re also sorry if any previous interactions left you feeling dismissed. That’s certainly not how we want our customers to feel.

We’ve since made improvements to our systems and processes to help prevent situations like this happening again, and we continue working to provide a more reliable experience for our customers.

If you’d ever be open to giving us another try, we’d really appreciate the opportunity to restore your confidence.

Svar fra Freetrade

8. apr. 2026

Thank you so much for your feedback! We’re thrilled to hear that your pension transfer was simple and well managed.

We really appreciate you taking the time to share your experience and look forward to continuing to support you with your investments.

Svar fra Freetrade

8. apr. 2026

Thank you for sharing your experience! We’re glad to hear you found the process of funding your account and selecting shares and ETFs simple and straightforward.

We also appreciate your feedback about the navigation - it’s really helpful to know that the web experience worked well for you. We’re always looking to improve our app experience, so your comments will be passed on to the team.

Happy investing!