I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It was reasonably straightforward to open a pension annuity product although we id go through Hub Financial Solutions who di most of the work. My wife and I had a slight misgiving during the process d... Vis mer
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What I like now is the online version of Canada Life, spe specifically for international Travellers like me. Though I have sent this month your form by post, the United States Postal Services (... Vis mer
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Some of the phone line support was very good, but others quite poor, a lack of consistency. I don't seem to be able to log into an online accouts, is this not possible after an annuity has been taken... Vis mer
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Informasjon om virksomheten
- Finanstjenester utenom bank
- Fondsforvaltning
- Inntektsforsikring
- Realkredittinstitusjon
- Pensjonforsikringsutbyder
- Livsrenteforsikringsselskap
Skrevet av virksomheten
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktopplysninger
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Storbritannia
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Canada Life UK
Hi Kathleen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the service efficient and positive.
All the best,
Helen
What I didn't like
I didn't.like that I was twice asked to justify why I needed the tranche of my loan, when I had replied by return of post first time. And I didn't like that I felt I had to justify why I needed the tranche. It felt hostile. There will come a time when my reason will be to maintain a lifestyle- great holidays while I am still able to enjoy them- do I risk being turned down?
11. april 2026
Svar fra Canada Life UK
Hi Venetia,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and that the process made you feel this way, as this isn’t the experience we want our customers to have. We understand your concerns and would like the opportunity to look into this for you. If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Everything has gone well so far.
15. mai 2026
Svar fra Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that everything has been going well for you so far.
All the best,
Helen
Excellent Service
Fantastic support from Canada Life, everyone we dealt with was very friendly and extremely professional.
Would have no issues with recommending Canada Life to friends and family.
15. mai 2026
Svar fra Canada Life UK
Hi Ian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received such friendly and professional support from the team and would feel confident recommending us to others.
All the best,
Helen
Canada Life are a great investment…
Canada Life are a great investment company, easy to contact, easy to understand, communicate well and good returns
15. mai 2026
Svar fra Canada Life UK
Hi Fiona,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found us easy to contact and understand, with clear communication and positive returns.
All the best,
Helen
Good communications
15. mai 2026
Svar fra Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our communication to be good.
All the best,
Helen
Loan drawn and in subsequent years repaid
In 2021 Canada Life lent us funds for a large transaction. The process to obtain the loan was thorough but not overburdening. The team at Canada Life were always helpful. We realised the related asset in April 2026 and repaid the loan. The process to repay the loan was clear and worked without a hitch. I recommend Canada Life for their expertise, understanding and commitment.
27. april 2026
Svar fra Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that both the loan process and the repayment were clear, smooth and well supported throughout.
All the best,
Helen
Quick to answrr the phone
Quick to answrr the phone, very polite, and quick to fulfill my needs
29. april 2026
Svar fra Canada Life UK
Hi Linda
,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your call was answered quickly and that you found the team polite and efficient in helping you.
All the best,
Helen
The whole process from start to finish…
The whole process from start to finish was great and they kept me updated every step of the way through out.
15. mai 2026
Svar fra Canada Life UK
Hi Martyn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the whole process went smoothly and that you felt kept informed every step of the way.
All the best,
Helen
This company has cost me a great deal…
This company has cost me a great deal of money as they did not follow the instructions they were given, clearly and in large print.
No doubt they would use the small print as an excuse.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Canada Life UK
Hi Hilda,
Thank you for taking the time to leave us your feedback. I’m really sorry to hear about your experience and understand how frustrating this must have been for you. This certainly isn’t the level of service we aim to provide, and we’d like the opportunity to look into what happened.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Svar fra Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you were so pleased with the service provided by our team.
All the best,
Helen
Matters dealt with very efficiently.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Canada Life UK
Hi Michael,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that matters were dealt with very efficiently for you.
All the best,
Helen
Very efficiently dealt with me
8. mai 2026
Svar fra Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your enquiry was dealt with efficiently.
All the best,
Helen
Easy to fill in forms
2. april 2026
Svar fra Canada Life UK
Hi Tony,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our forms easy to complete.
All the best,
Helen
Had to do a lot of chasing to keep…
Had to do a lot of chasing to keep updated on the progress, quite disappointing as the first time I used them they were excellent
27. april 2026
Svar fra Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and appreciate you bringing this to our attention. We’d really like to understand what’s happened and see how we can help put things right.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
I was having difficulty selling my…
I was having difficulty selling my house before my mortgage came to an end.
Canada Life helped me with a lifetime mortgage to the very best of their ability.
A big thank you to Canada life and my two financial advisors.
30. juni 2025
Svar fra Canada Life UK
Hi Julie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that we were able to support you with a lifetime mortgage at a challenging time, and that both Canada Life and your financial advisers were able to help you move things forward.
All the best,
Helen
Svar fra Canada Life UK
Hi Chris,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found the process simple, quick and easy to deal with.
All the best,
Helen
Svar fra Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear you found our rates competitive, while also taking on board your comments about communication. If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Fantastic support from Paul Dolan at Canada Life!
I can’t thank Paul Dolan enough for his help last week. We hit a last-minute legal hiccup on a case with a really tight deadline, and Paul was incredibly helpful in moving things along and ensuring we completed on time. His proactive support turned a stressful situation into a success. It’s rare to find BDM so willing to go the extra mile to ensure a completion stays on track. Absolute lifesaver - thanks again, Paul!
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Canada Life UK
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear how helpful Paul Dolan was in supporting you through a last‑minute legal issue and helping to keep everything on track under a tight deadline.
All the best,
Helen
This company is very easy to deal
This company is very easy to deal, making the entire process simple. I would recommend 👌
27. mars 2026
Svar fra Canada Life UK
Hi Melvyn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found us easy to deal with and that the process was simple from start to finish.
All the best,
Helen
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.