It was reasonably straightforward to open a pension annuity product although we id go through Hub Financial Solutions who di most of the work. My wife and I had a slight misgiving during the process d... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
What I like now is the online version of Canada Life, spe specifically for international Travellers like me. Though I have sent this month your form by post, the United States Postal Services (... Vis mer
I was kept informed of the progress of my pension transfer. The choice of pension investments was good and the plan I chose suited my needs. When an error occurred due to the admin team at my company... Vis mer
Selskapet har svart
Some of the phone line support was very good, but others quite poor, a lack of consistency. I don't seem to be able to log into an online accouts, is this not possible after an annuity has been taken... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Finanstjenester utenom bank
- Fondsforvaltning
- Inntektsforsikring
- Realkredittinstitusjon
- Pensjonforsikringsutbyder
- Livsrenteforsikringsselskap
Skrevet av virksomheten
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktopplysninger
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Storbritannia
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
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1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Did not have to wait long when i…
Did not have to wait long when i telephoned
All sorted straight away
Very happy lady very helpful.
10. juni 2026
Svar fra Canada Life UK
Hi Carole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your call was answered quickly and that everything was resolved straight away, with helpful support from the team.
All the best,
Helen
Canada Life was recommended to me
Canada Life was recommended to me, for annuity purposes, as my pension pot was very small.
I chose to purchase on a fixed sum, rate as I felt that it was better for me.
I can budget effectively. Canada Life's representative explained clearly some of the negatives I could encounter with the fixed sum.
20. mai 2026
Svar fra Canada Life UK
Hi Sandra,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the information clear and helpful, and that you were able to choose a product that suited your needs.
All the best,
Helen
Svar fra Canada Life UK
Hi Chris,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that updating your address was quick and straightforward, and that you found our adviser polite and helpful.
All the best,
Helen
Very quick efficient service and they…
Very quick efficient service and they kept me informed of everything. Definitely recommend.
30. mai 2026
Svar fra Canada Life UK
Hi Maureen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you had such a positive experience with quick, efficient service and clear communication throughout.
All the best,
Helen
Bought an annuity with Canada life
Bought an annuity with Canada life. The service was very quick, much quicker time frame than quoted. Very please with the service overall.
22. mai 2026
Svar fra Canada Life UK
Hi Fiona,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your annuity was set up quickly and that you were pleased with the service overall.
All the best,
Helen
Second time investing in a product from…
Second time investing in a product from Canada Life. Product fully met my needs & was arranged by 3rd party. Good communication and received first payment as predicted. All very straight forward. Would recommend.
19. juni 2026
Svar fra Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the product met your needs and that everything was arranged smoothly, with clear communication and payments starting as expected.
All the best,
Helen
A quick and easy process
A quick and easy process. I was kept informed throughout. Most competitive quote, too. Very happy customer.
5. juni 2026
Svar fra Canada Life UK
Hi Allison,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process quick and easy, were kept informed throughout, and received a competitive quote.
All the best,
Helen
Annual pension’s statement
I like the fact that my pension is paid promptly.
I dislike the fact that as an international customer it is very hard to get hold of you in writing and over the phone when I request annual statement for tax purposes in my country.
In the past, this service worked perfectly but lately there it deteriorated.
17. juni 2026
Svar fra Canada Life UK
Hi Yehuda,
Thank you for taking the time to leave us this feedback. I’m pleased to hear that your pension payments have been made promptly, but I’m sorry to hear about the difficulties you’ve experienced when trying to contact us and obtain your annual statement. This isn’t the experience we aim to provide, and we understand how important this is, particularly for tax purposes.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Very quick and easy process from start…
Very quick and easy process from start to finish.
Professionally dealt with and made me feel at ease
4. juni 2026
Svar fra Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process quick, easy and professionally handled, and that our team helped you feel at ease throughout.
All the best,
Helen
BDM Value
As a Mortgage Adviser it can be difficult navigating lender criteria, I had a case with tricky area for the property. I want to thank Trevor Hanson for helping to speak to underwriting and for all his guidance. I have one very happy client as we now have an offer on the property. It is great that each case is treated individually. Having a highly knowledgeable BDM who responds quickly is incredibly valuable. Also we were able to keep a rate from previous case, highly recommend Canada Life
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear how helpful Trevor was in supporting you with a complex case and helping to achieve a positive outcome for your client.
All the best,
Helen
Staff v responsive and caring
29. mai 2026
Svar fra Canada Life UK
Hi Paul,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our team responsive and caring.
All the best,
Helen
clear responses to my requests
21. mai 2026
Svar fra Canada Life UK
Hi Robert,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you received clear responses to your requests.
All the best,
Helen
Despite having received a quotation and…
Despite having received a quotation and permission to ahead being given the account was not initially set up as requested causing stress and further delays.
22. mai 2026
Svar fra Canada Life UK
Hi Phil,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that your account wasn’t set up as expected after your quotation and that this caused stress and delays. This isn’t the experience we aim to provide, and we appreciate you bringing this to our attention.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Svar fra Canada Life UK
Hi Clifford,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that your enquiry has not yet been resolved, as this isn’t the level of service we aim to provide. We’d like the opportunity to look into this further for you.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to help resolve this.
All the best,
Helen
best quote and smooth transition
Highest quote
Smooth and clear fund transfer .A pack arrived with policy paper by post and received due payment to my nominated account.
12. juni 2026
Svar fra Canada Life UK
Hi Sarla,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received a good quote and that your fund transfer and payment process was smooth and clear.
All the best,
Helen
Good set up . Very disappointing exit
It was easy setting up my annuity and monthly payments were always on time.
When transferring out my money at the end of the contractual term, was very very very slow, three months is unacceptable , whist the money was put into an account with zero interest , I feel like I should contact the appropriate ombudsman concerning my loss of interest on my money (shame on you) Canada Life.
12. juni 2026
Svar fra Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. I’m pleased to hear that setting up your annuity was straightforward and that your payments were made on time, but I’m sorry to hear about the delays and experience you’ve had when transferring your funds at the end of the term. We understand how frustrating this must have been for you.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
I went through Retirement Line to sort…
I went through Retirement Line to sort out my annuity. They advised Canada Life was offering best deals. So i went for Canada Life and everything went smoothly and my annuity was sorted out within 8 weeks, would definitely use again.
12. juni 2026
Svar fra Canada Life UK
Hi Barry,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that everything went smoothly when setting up your annuity and that you’d consider using us again.
All the best,
Helen
First time using Canada Lift UK for my…
First time using Canada Lift UK for my pension got no issues at moment and probably use them for me other pension pots 👍.
12. juni 2026
Svar fra Canada Life UK
Hi Justine,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your first experience with us has gone smoothly and that you’d consider using us again in the future.
All the best,
Helen
Trustworthy
Easy process to go through but also very robust - feel they are totally trustworthy.
1. juni 2026
Svar fra Canada Life UK
Hi Elizabeth,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process both straightforward and reassuring, and that you feel confident in placing your trust in us.
All the best,
Helen
Retirement
Excellent help, support and information. Guidance and updates throughout the whole process. Always clear and understandable answers when needed.
12. juni 2026
Svar fra Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received such strong support, clear information and regular updates throughout your retirement journey.
All the best,
Helen
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.