It was reasonably straightforward to open a pension annuity product although we id go through Hub Financial Solutions who di most of the work. My wife and I had a slight misgiving during the process d... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
What I like now is the online version of Canada Life, spe specifically for international Travellers like me. Though I have sent this month your form by post, the United States Postal Services (... Vis mer
I was kept informed of the progress of my pension transfer. The choice of pension investments was good and the plan I chose suited my needs. When an error occurred due to the admin team at my company... Vis mer
Selskapet har svart
Some of the phone line support was very good, but others quite poor, a lack of consistency. I don't seem to be able to log into an online accouts, is this not possible after an annuity has been taken... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Finanstjenester utenom bank
- Fondsforvaltning
- Inntektsforsikring
- Realkredittinstitusjon
- Pensjonforsikringsutbyder
- Livsrenteforsikringsselskap
Skrevet av virksomheten
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktopplysninger
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Storbritannia
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
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1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very poor.
Very poor.
Returned all paperwork promptly.
Delays caused by sending paperwork to incomplete address.
Missing out on 3 months annuity payments through no fault of my own.
So 3 annuity payments missed and a lower rate due to delay and errors beyond my control.
10. juli 2026
Svar fra Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and the delays you've encountered, particularly as you returned the required paperwork promptly. I understand how frustrating it must be to feel that these issues have impacted both your annuity payments and the rate available to you.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Very good experience
The application review and acceptance processes were clear, coherent and relatively concise.
10. juli 2026
Svar fra Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the application, review and acceptance processes clear, straightforward and easy to follow.
All the best,
Helen
Nick and his team will go beyond the call of duty
I have dealt with Nick Flynn and his team at Canada Life for many years and I have always found them very helpful.
When it necessary they will go beyond the call of duty. One particular case recently was really complex and Nick and his team where the only ones to provide a solution
Finally, a true test of good service is when things go wrong (which they sometimes do) how is good is the response. When things wrong I always get speedy responses and good resolutions
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Canada Life UK
Hi William,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear about the support you’ve received from Nick Flynn and the team over the years, particularly on complex cases where their knowledge, responsiveness and commitment have made a real difference.
All the best,
Helen
I have not yet received my first…
I have not yet received my first payment (pension) I will let you know if all goes well thankyou
6. juli 2026
Svar fra Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that you haven’t yet received your first pension payment and understand that you'll be waiting to see how things progress.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Friendly helpful service.
6. juli 2026
Svar fra Canada Life UK
Hi Claire,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our service friendly and helpful.
All the best,
Helen
Last payment to my bank account
I had a question for the company and got a satisfactory reply by return a short while later
23. juni 2026
Svar fra Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you received a prompt and satisfactory response to your enquiry.
All the best,
Helen
After a slightly rocky start with my…
After a slightly rocky start with my Canada Life Annuity, I am now fully satisfied. At first my transfer from an Annuity Growth Account with Scottish Friendly (originally Canada Life) to Canada Life left a gap where I received no payments for seven months. This has now been rectified to my entire satisfaction. Thank you.
15. desember 2025
Svar fra Canada Life UK
Hi Barry,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that, despite the initial issues, everything has now been resolved to your satisfaction and that you’re happy with your Canada Life annuity.
All the best,
Helen
Svar fra Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your annuity was able to go live so quickly once the funds were received.
All the best,
Helen
Svar fra Canada Life UK
Hi Vincent,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the process easy and straightforward and were able to make the changes you needed without difficulty.
All the best,
Helen
Svar fra Canada Life UK
Hi Darrell,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our communication clear, our service efficient, and that you’re pleased with the product.
All the best,
Helen
Best fixed annuity
I has a retirement Line find me best fixed annuity and Canada Life came top again like they did with my other one
13. mai 2026
Svar fra Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Canada Life was able to provide the best fixed annuity for you once again and that you were happy with the deal available.
All the best,
Helen
It has been a stress free experience…
It has been a stress free experience with you. Money comes in more or less straight away.
19. juni 2026
Svar fra Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you've had a stress-free experience with us and that your funds have been received promptly.
All the best,
Helen
money arrived within a month
29. juni 2026
Svar fra Canada Life UK
Hi Tracy,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your funds were received promptly and within the expected timeframe.
All the best,
Helen
I found it easy to contact Customer…
I found it easy to contact Customer Service and they were really helpful from beginning to end.
25. mai 2026
Svar fra Canada Life UK
Hi Irene,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our Customer Service team helpful and easy to contact from beginning to end.
All the best
Helen
A Masterclass in Making Families Chase Their Own Money
My mother and her siblings had to deal with Canada Life over money that should have been paid to the family. Instead of a clear, humane, professional process, they were put through a slow and needlessly stressful ordeal involving delays, obstacles, unclear requirements, and the general sensation of trying to extract a confession from a filing cabinet.
The remarkable part is how the story ended. After prolonged difficulty, we finally gave Canada Life a deadline and said we would escalate the matter to the Financial Ombudsman Service if it was not resolved. One day before that deadline, the money was suddenly paid.
So, apparently, the missing document was not a form, signature, certificate, or obscure administrative ritual. It was the phrase “Financial Ombudsman.”
Based on our family’s experience, I would strongly caution anyone dealing with Canada Life to keep every email, record every call, create a written timeline, and be prepared to escalate. Polite patience did not work for us. A deadline and the Ombudsman did.
Would I recommend Canada Life? No. Unless you want your paperwork handled by what appears to be three raccoons in a trench coat.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Canada Life UK
Hi Graham,
Thank you for taking the time to leave us this feedback. I’m very sorry to hear about your experience and the difficulties your family faced whilst trying to settle this matter. We understand that dealing with financial matters following the loss of a loved one can be particularly challenging, and I'm sorry to hear that the process caused additional stress and frustration.
We take feedback like this seriously and would like the opportunity to review your experience further. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and any relevant policy information, and we'll get in touch.
All the best,
Helen
Canada Life Administrative Convenience
Had five policies crystallized from a Phoenix Life pension plan and turned into an annuity by Canada Life. Rather than receiving the one total amount per month I was expecting, Canada Life tell me it will have to be five separate amounts, causing me financial inconvenience. Poor customer service in my opinion to meet their own administrative convenience.
27. juni 2026
Svar fra Canada Life UK
Hi Alan,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that the way your annuity payments have been set up has caused inconvenience, as this isn’t the experience we want to provide. We appreciate you bringing this to our attention and would like the opportunity to review your situation further.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this for you.
All the best,
Helen
Easy to understand
22. juni 2026
Svar fra Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found everything clear and easy to understand.
All the best,
Helen
Svar fra Canada Life UK
Hi Deirdre,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our team responsive and that you were able to get through easily by phone.
All the best,
Helen
Very smooth and straightforward transfer of pension pots into one new plan
Very smooth and straightforward transfer of my various pension pots into one pot with Canada Life ahead of schedule, with no hitches. Also, my 25% tax free lump sum and first annuity payment are already in my bank account, just a few weeks after giving the go-ahead for the plan. Excellent service overall.
26. juni 2026
Svar fra Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer and annuity setup were handled smoothly and ahead of schedule, with everything progressing as expected.
All the best,
Helen
Great service
Friendly people who seem to care, they have been very helpful to us, I would highly recommend Canada Life to anyone considering Equity Release.
5. juni 2026
Svar fra Canada Life UK
Hi Andy,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the team friendly, helpful and supportive, and that you’d feel confident recommending us to others.
All the best,
Helen
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.