Cambridge Audio Anmeldelser 

Svar fra Cambridge Audio

26. mai 2026

Dear valued customer, 



We are sorry to read about your disappointment with the delivery of your order. Whilst we are pleased to hear that you found our service to be good overall, we completely understand how frustrating delivery delays can be.

We rely on third-party courier partners to deliver our products, and while they typically provide a very good service, occasionally issues can arise outside of our control that may, unfortunately, result in delays once your parcel is with the carrier.

Thank you for bringing this to our attention, as we closely monitor all feedback from couriers and third-party partners. This helps ensure we continue partnering with the best providers possible to deliver the level of service our customers expect from Cambridge Audio.

If you are still experiencing any issues with your delivery, please reach out to us directly via our website, and our support team will be more than happy to assist further.

Best regards, 

Cambridge Audio Customer Support 

Svar fra Cambridge Audio

21. mai 2026

Dear Chris, 


Thank you for taking the time to share your feedback, and we are very pleased to hear that you are enjoying the sound quality, fit, and comfort of the Melomania M100 earbuds.

We are sorry to hear that you have experienced issues with call quality when using the earbuds; however, as this is certainly not how they should be performing.

We would encourage you to get in touch with us directly via our Contact Us page so that our support team can work with you directly and suggest some troubleshooting steps which may help improve the experience. We would be more than happy to look into this further with you.

Thank you again for your feedback and support.

Best regards,
Cambridge Audio Customer Support 

Svar fra Cambridge Audio

15. mai 2026

Dear Mr Law, 


Thank you for your feedback. We are deeply sorry to hear about your experience, especially since you have supported Cambridge Audio on several previous occasions. We completely understand how frustrating and disappointing this must have been.

We would also like to sincerely apologise that you received a faulty speaker from our official eBay store. All of our products are thoroughly tested before they are listed for sale and again before shipment. Unfortunately, while rare, faults can occasionally develop at any stage, including during transit, and this may well have been what occurred in your instance.

We are, of course, always very happy to quickly replace any faulty item. However, because this purchase was made via eBay, the process for arranging a replacement is unfortunately more complicated than it would be through our direct support channels. eBay’s own returns platform is primarily designed around refunds rather than exchanges or replacements, and its messaging system places strict limitations on sharing direct contact details, shipping information, attachments, or prepaid return labels.

For replacement cases, we provide customers with a free prepaid return label directly from ourselves so that faulty items can be exchanged as quickly and smoothly as possible. However, to arrange this, we do need customers to contact us via our website, as eBay prevents us from sending the required labels, links, or collecting the necessary return details through their internal messaging platform.

We completely appreciate that this process may have seemed confusing or frustrating, and we are very sorry for the inconvenience this caused you. The intention was never to make matters difficult, but rather to work around the restrictions imposed by eBay’s platform so that we could arrange a replacement for you as efficiently as possible.

We genuinely value your support and feedback, and we hope we can still resolve this matter properly for you.

Best regards, 
Cambridge Audio Customer Support