Burberry Service Anmeldelser 400

I’ve only given this rating 1 because they answered the phone!!
I have a package that needs to be returned.
I have to print out a returns slip .
I have NO printer.
I called Burberry and got no where..Why do all of these companies think that everyone has a printer in their home.
I asked to speak to someone to complain about this but obviously they were too busy!!
So when they found out that I was returning the parcel for my son they blocked me again with” unless you were the person who ordered the package they cannot talk to me!!
So I asked if they could send me a replacement slip,they couldn’t do that either!!!
Why?please someone at Burberry can you tell me when I’m sending something back I’m not trying to take anything from you.
As I said to the customer service representative, all I wanted was an address to send the parcel back to!!
It was just a total waste of time .
Really bad customer service.

I purchased the Burberry Horse Ferry canvas bag in the fall of 2021. Less than three months later the strap had started to fray. I contacted Burberry and was told to take it to a main store for assistance. I took it to the main store on Michigan Avenue in Chicago only to learn that Burberry will not replace the strap or even repair it at no cost to me. Customer Service relayed the same message. At this price point, Burberry should take better care of customers and care enough about quality to stand behind their products and make it right when a product is defective.

I bought a light weight Burberry scarf expecting an investment piece only to find after 3 days of wear they it’s fraying at a shocking rate. I don’t want to wear it in fear of it deteriorating further. I’m so disappointed in the product and the customer services. This is my last Burberry purchase!

I have spent a lot of money with Burberry. I went into an outlet store at Premium in Orlando on Black Friday after waiting in a long, but expected, line and purchased a shirt. It was too large so I attempted to return it. First with only 3 people shopping we had to wait outside for several minutes. When we entered and advised of the request, I was told no returns and that it was on the receipt. I normally shop in the main store so I was surprised.

I called CS and spoke with Abbie who was a great CS agent I verified before leaving the store that the blouse could be returned, not exchanged, by VICTORIA . It makes no sense to say that the disclosure is on the receipt because by that time you have already taken my money knowingly and fraudulently. In addition there is NO notice on the exterior of the store or inside that tells a customer same.

This , along with the other reviews, is not a good look for Burberry’s brand or communication. As a law professional, I WILL spread the word !

I bought a bag from the Woodbury outlet after saving a lot of money. The person who checked me out did not bother with my personal details. A year later the color of the leather is faded and the handles broken . They will not help me not take onus of the repair. Even Tory and Ralph Lauren help their customers if a subpar product had been delivered

I purchased a coat for my son. After wearing only a few times, logo came off. Customer service and store manager refused to help. Such a disappointment that Burberry isn’t the quality it used to be

outrageous service. ordered a £2,000 shoes two weeks ago. every customer service operator tells me a different thing. one said it's ready to be shipped, one it's gonna be shipped tomorrow and one that it hasn't even reached their warehouse yet. no updates at all. colleagues promise to give a call back and nothing happens. ridiculous how such an expensive brand sucks at any customer service whatsoever. i've ordered before from places like louboutin that comes straight from italy and it arrived within 3-4 days.

Logo of $1000 jacket pealing off. I have barely worn the jacket (less than 10 times). I went in to ask if they can fix it and they told me the logo is coming off because I am wearing a cross strap that must be rubbing against it. I don’t wear a cross strap or backpack and they told me they can’t repair it and there is nothing I can do. The quality of the jacket is quite poor. I wouldn’t buy anything from them again.

Terrible customer service. They refused to accept the dry cleaners report stating there was an issue with the bonding in my rain coat. Burberry refused to look at the coat to start with, then said the marks that appeared after dry cleaning were due to me storing the coat incorrectly ( it was stored in the coat bag I purchased it in)
I wrote to the head of customer service and they didn’t bother replying to me. I now have a rain coat I cannot wear which cost me over £2000.
The dry cleaners that commissioned the report previously worked for Burberry.
Don’t purchase anything from them you WILL REGRET IT!!!

Sent from my iPhone

Ho acquistato presso Burberry svariate volte, ma alla prima volta che ho avuto bisogno del servizio clienti nessuno é stato in grado di risolvere il mio problema (una semplicissima riparazione dovuta ad un difetto di fabbrica). Dopo questa pessima esperienza mi rivolgerò di sicuro alla concorrenza. State attenti perché la garanzia di 24 mesi non c’è quindi qualunque riparazione é a carico vostro.

Made an order on website, had some issues with it, looked like website problem, sent email to customer service and got a message back with something not entirely relevant to my complaint.

Shopping experience ruined, no idea how they still survive with 1.7 rating on trustpilot.

Burberry products are not well made and they do not stand behind the quality of their merchandise. If something is wrong they will give you a run around, then tell you there is nothing they can do. Their corporate location is no help either, spoke to a person named Austin, talked me around in circles and told me they stand behind the retail location decision to not do anything with the defective product. These positive reviews online are not accurate, most probably Burberry paying people to write them. Do not support this company!

Worst ever, they are just time-consuming. I purchased an available item, but they haven't delivered it to me, and they cancelled themselves after two days they just tell me to know to wait for my money or contact my bank to find out when my refund will come into my bank account. After making me wait for two days they advised this so why is that available for customers to purchase it then if that's not available!!! Never shop with them again..

I bought a man shoes from Burberry and after I wear in a rainy day the shoes got stains from a black leather part of the shoes I contact Burberry and they told me to take to their store and when I got there they don’t know what to do with situation and ask me to leave my shoes there after a week I call the store asking about my situation. And they just told me that was my fault and I tried to argue with them I have the shoe box and tag and everything, it was clearly a problem from the brand and they told me to take my shoes and go home that was very bad experience I would never buy their products again in my life.

not even 1 star. believe never buy online from them .. they send me use item and also missing items. they are so lye … i m still struggling to get my money back from them.. they didn’t give me any help !!! i promise you dont buy online from them and you dont need to go through all the horrible things!!!!

Eccellente Customer Service, eccellente servizio, eccellenti prodotti.
Il Servizio Clienti mi ha assistito dall'inizio alla fine del mio acquisto.
Eccellente!

Merci, pour l'accueil et les conseils

100% satisfaite livraison ultra rapide par UPS package réalisé avec grand soin tres bel article je recommande les yeux fermés. Service UPS au top avec suivi en temps réel et un coup de téléphone avant la livraison

Ce site est une honte. J'ai commandé un sac fin juillet que j'ai finalement retourné car la taille ne me convenait pas. Le colis a été perdu lors du retour par UPS, l'enquête à bien conclu à la perte du colis mais Burberry refuse de me rembourser car ils n'ont pas reçu le sac en question. Une honte, à fuir au plus vite.