Burberry Service Anmeldelser 401

This place should be shut! They are selling so expensive items, but noone even know how people on production are treated by them!! They are discriminating people, forcing to wear masks! They should learn how to treat people first! Dont buy anything from this shop!!!

Purchased a pair of Burberry sunglasses on my last trip to Hawaii, fast forward about 3 years. The glasses look like they are delaminating on the inside. Many small pick marks like sandblasting and a couple of larger crazings. Went to store I had purchased them from to see if a) they could be fixed ( told too old, out of warranted,ok) b) is it possible to purchase new lens and have them fixed? - “No, please go to a Sunglass shop and let them do it” Very poor service with no suggested remedies. I was willing to pay for a repair. Last of my money they see.

Ceinture achetée sur le site pour Noël. Renvoyée debut janvier car mauvaise taille (seule boutique où on peut échanger c'est à Paris sinon il faut se faire rembourser et recommander). Le colis que je renvoi est entre temps ouvert et volé par le transporteur. Une enquête est menée auprès d'ups, depuis le 21 janvier, enquête qui est censée être menée entre 10 à 15 jours, malgré plusieurs relances et un mois dattente, à ce jour je n'ai aucune réponse de la part du service client de burberry ni même d'ups (qui me dit que l'enquête est en cours).
Première et dernière fois que je commandais sur ce site.

Mon sac Burberry a commencé à perdre sa couleur, j'ai contacté le service client Burberry pour voir ce qu'ils pouvaient faire, voir juste me vendre un produit pour le protéger. RIEN, maiz rien a été fait. Comme je n'ai plus le ticket de caisse (parce que oui après des années j'allais garder un ticket de caisse) ils m'ont dit qu'ils ne pouvaient pas m'aider et au revoir. Pour vendre des sacs hors de prix ils sont très gentils mais après s'il y a un problème, alors là il n'y a plus personne.

Birthday present for husband. Arrived next day in a nice box but wouldn’t give away that it is from Burberry.
I was so surprised with the speedy delivery.

Also nice personalised card was done for him and we are very happy with the service.

Will return definitely and also share our wonderful experience with friends/family.

Thank you Burberry you made my husbands birthday a great experience.

Have already his next president on my mind!

Tasken går i stykket kun 1/2 år efter købt og er stadigvæk reklamationsret. Efter e-mail frem og tilbage giver de kundensskyld for at slippe fra ansvaret.
Hold jer lang væk fra Burberry butik i Kastrup Copenhagen airport.
Aldrig aldrig køber noget fra dem mere
Anbefalede IKKE til andre

Wouldn’t bother buying a scarf from them, began to fray after 2 or 3 wears. Customer service started off friendly, but their ‘experts’ reviewed pictures and were not willing to accept that it was damaged despite strings of the ends hanging off of it. No offer to exchange, as that’s all we really wanted. You would expert a lot more from a premium brand.

I have had the worst experience with Burberry. More specifically Luxottica, but since Burberry uses Luxottica and is telling me the Luxottica final resolution is, well, final, I’m looping them both into this negative review. Mind you I’m not on social media nor do I leave bad reviews hardly ever. What happened is this. My fiancé, who is on social media and will blow this up on her page if I ask her to, purchasers me a pair of Burberry sunglasses in July of 2020. Shortly thereafter while wearing the glasses they came apart at the right hinge where the arms connect to the face piece. After visiting the Sunglasses Hut where I purchased the sunglasses and being told I’d need to contact Burberry direct, who then passed me on to Luxotica, all during a pandemic, I eventually got in a back and forth in April of 2021 with Luxottica. After some back and forth, I sent them what they needed (or so I thought) and waited for a response but got busy and lost track of everything and never heard back. I then reached back out in December of 2021 to Burberry direct in the hopes they could get a supervisor or manager involved, but was told I’d have to go through the whole process again. They (Ellen) told me they’d keep an eye on everything though for me and escalate, along with attach any correspondence regarding proof of purchase etc that was needed. After providing everything asked of me along with copious pictures, without even being asked to see the sunglasses, I was rebuked and told my claim is rejected for one or more of three reasons, whiteout any additional detail or offer to discuss the matter. Right now I’m horrified at the customer service as compared to some of my experiences with other luxury brands in the space like Nordstrom or Maui Jim.

My boyfriend ordered me a £1400 coat way before Xmas. UPS said they delivered it, when they hadn’t, so Xmas day had nothing to open, and then they told us the coat wasn’t available anymore. Picked a different coat which wasn’t as lovely as the one I wanted, and they’ve sent me a xs, when the coat I ordered was medium. Can’t even fit it on and the box it came in is ripped-like it’s been opened before.

So after feeling deflated I don’t fit in a xs, it’s also a tattered box and disappointing customer service really. You basically ruined my Christmas. Thanks

My boyfriend bought me my dream gift from Burberry and we were both very excited.

When he bought it, he received an email informing that it would be delivered on the 04/01/2022. On the 4th, he received another email informing that they changed the delivery date to 05/01/2022. In order to receive the gift, he did not go to work, he waited the whole day and did not receive it.

He decided to contact Burberry to ask where the parcel was and they informed him that the street name had a letter wrong and because of that the delivery was not possible (even if you search for the 'wrong' street address, it shows you the correct address). Also, Burberry had the correct post code and house number.

Nobody tried to contact him to ask to confirm the address.

All the 'magic' of purchasing a very expensive Burberry gift is lost and now we are only feeling sad and deceived with Burberry and UPS customer services.

J’ai commandé un portefeuille homme avec mes initiales et j’ai reçu un porte monnaie femme . Aucun remboursement à ce jour colis retourne il y plus de 15 j. Vraiment lamentable

I purchased 2 items in the same order but they sent them separately for some reason. They could have easily fit in the same box so I have to mark them down for that.

Strange thing is one of the parcels actually went missing because of UPS. I contacted Burberry customer service who could see that the parcel was probably lost so they sent out a replacement item for me. Good customer service there making up for UPS' mistake.

Produit trop chère et une qualité à revoir!!

Expérience horrible , j ai commandé une doudoune à 1300 eur , il y a eu une erreur dans l indication de l adresse car le site a redirigé automatiquement vers un autre pays de livraison. J ai passé des heures avec plus de 10 correspondants différents , mais personne ne veut passer la modification de l adresse, de sorte que la livraison ne peut arriver à une adresse qui n’existe pas et je ne reçois aucune réponse à mes dizaines de messages demandant l annulation de ma commande et le remboursement de mon article . Je suis scandalisée par la médiocrité du service et cela ressemble presque à une arnaque ! C est inadmissible et choquant ! À fuir absolument !

BOGUS BRAND
I bought a 600 pound back pack, which after 3 months had disintegrated on the inside, the pocket zip, and the bottom. When I went to the store they said that because it was bought in UK I should take it there, et, it was difficult from another country, etc. Covid arrived: I went back last June and they said that the warranty had passed (by 2 months) and nothing could be done, no apologies, no refund, no exchange, NOTHING.
After much insisting they said they would send it to Italy, they called me after 2 weeks and said the warranty had passed and the factory would not be doing anything, no repairing, nothing. NOTHING.
My children have had Easpack bags which cost 30 pounds and lasted more than 10 years.
If they want to overcharge the least they can do is either have good quality, or at least, good repairs.
The worst is the service. All other brands with that pricing offer an after sales service which Burberry doesn't.

lovely boots. I looked for them everywhere in the shops and could not find them. In the end had to buy them online without having seen them in real life. I prefer to try shoes before I order online.

Absolutely ridiculous brand. First of all, the quality is just a joke. Bought a bag and the leather peeled after just one use! Contacted customer service and they said it is normal wear and tear! Then, I pressed and they said they will look into it, but only if I bought it from Burberry directly or from an official reseller. I bought it from a reputable website, not from someone on eBay. Customer service informed me they could not do anything about it. Ridiculous policy, especially since the issue is the quality (or lack of) of the product. They could have taken a look to authenticate the product but no… they refused to even take a look at it. I have actually bought several bags from Burberry before this and I have always taken good care of them. But never again! And I would never recommend this brand to anyone. Absolutely ridiculous policies and horrendous product quality!

Unfortunately it is impossible to give 'zero' stars. And this should be the case here. Decided to urchase a scarf for my mother in law. First transaction got declined by my bank, hence tried again and this one went through. To my surprise Burberry delivered 2 pieces of the same item, and of corse they charged me TWICE. I've contacted Customer Support and they said 'UPS will pick one item up from you on the next day'. They did not show up. Contacted Customer Services again and heard the same info that 'UPS will pick up your item tomorrow'. Guess what? They did not show up. Contacted Customer Services again and on top of the usual 'UPS will pick your item up tomorrow' they also said ' you can drop off this item here and here'. It's almost as they knew what would be the outcome of the 'UPS will get pick it up from you' story. To my surprise UPS did finally show up. In total it only took them 3 days an dI don't know how many emails to Burberry's Customer Support. This completely ruined the experience and frankly speaking I won't be buying from Burberry again.

My husband bought me an almost $3,000 bag for my birthday. When it arrived in the mail it came with a scratch on the buckle. We started calling immediately and kept getting told they would honor it under warranty but we needed to get it out a store; because we were not near the store currently they said they would send us a shipping label. We called multiple times over the course of a few month to follow up on the shipping label and finally just drove it to the King of Prussia store to get repaired or replaced. After dropping it off they told us it would take 6-8 weeks for repair which we agreed to . After having it for a week and a half they called back and told us they would do nothing and to come pick it up. So now we have wasted months trying to get this resolved and Burberry will not honor the fact they sold a damaged bag. The manger at the King of Prussia store basically told us it was not his problem and if we wanted help to call the 1-800 number.

Since then we have contacted customer service multiple times they are saying the damaged bag they sold me, was my fault and that it is normal wear and tear from use. Funny how the “use” happened prior to it coming out of the box. I am sickened by there lack of responsibility and service. We have purchased so many items from Burberry and have been long time patrons, but they will never get out business again.