Brussels Charleroi Airport Anmeldelser 

Ryanair ci ha fortunatamente avvisati di presentarsi con larghissimo anticipo per problemi si controlli. Coda eterna di circa un’ora per arrivare al controllo. A me e mia figlia hanno controllato trolley e borsa in maniera poco cortese e buttando all’aria il contenuto.

Non c'è niente di buono in questo aeroporto, in particolare il personale parla pochissimo inglese, code oceaniche ai controlli, scarsa efficienza nei processi di controllo e ci hanno fatto arrivare in aeroporto tre ore prima, su loro richiesta, per poi dare un ritardo dell'aereo di 45 minuti

Massive crowd at luggage drop off, because Wizzair opened 5 windows all with "To all destinations". 45 minutes to luggage drop off, then a pleasent surprise, 2 hours in the queue started outside to security check. This airport should be banned.

Siamo arrivati all'aeroporto di Charleroi alle 15:25 con chiusura del gate alle 17:10. In perfetto orario per fare tutto con calma con la mia famiglia. Dopo una coda lunghissima per imbarcare i bagagli siamo andati alla coda per il security check in. All'info point ho chiesto una operatrice molto rude e incapace di rassicurarmi, mi ha detto che se non avessimo raggiunto l' imbarco per le 17:10 avremmo perso il volo. Dopo 1h e 30min di coda ho chiesto al personale se potevamo superare la lunga fila e...no! Dovevamo chiedere noi alle persone che come noi erano in fila. Per fortuna abbiamo incontrato persone gentile e con una gran corsa abbiamo preso l' aereo per il rotto della cuffia. Assurdo!!!

Organizzazione scandalosa e inesistente con lunghissime code ammassamento di gente e controlli assurdi. Ti fanno uscire tutte le boccette di liquidi e le rimettono in un sacchettino di plastica sino a quando lo stesso si riempie. Ciò che non entra le addette al servizio lo cestinano. Inoltre vengono aperti i trolley e gli zainetti per controllare quello che probabilmente i vecchi scanner che utilizzano non riescono a controllare. Vi consiglio di muovervi verso l'aeroporto almeno tre ore prima del volo per non rischiare di perderlo o di dover pagare il salta coda. Vergognoso.

The WORST airport I’ve ever been!

We arrived at 6am and had wait in never-ending lines. I paid for fast track only to be told that it is slower than the normal queue and they placed us in the normal line. This completely negates the “Fast”from the service.

I have been to many airports, but this circus of an airport I have never seen in my life!

Small, dirty and looks like a prison. Unfriendly personnel ready to start a fight and restless people waiting forever to pass security.

Better walk next time to my destination than fly from Charleroi again.

Worst airport ever! Worst staff ever lazy and slow. They can't help you with anything. When my son couldn't get through the security check gate when i turned my back to give them permission to search my son, 1 of the security staff went into my wallet and took €500 euro's away when i was not looking they're just thieves! there should have been €1000 insead of €500 and the limit amount you can carry is €10.000. You guys better should look out and be carefull i discovered it today that i was missing €500! I recommend putting your money in your pocket is a better option.

The queue to the boarding gates is like the hungry snake game. It have to turn few times to fit the long hall. After 1 hour we are near the entry point.SHAME!

We arrived at 7am. 2 hours early for our flight. The que was so big people were taking pictures to show their friends. Sadly we having left the que yet I can't shit talk the staff but I can assume they are morons.
The taxis were a shit show and the airport itself is too small for the amount people that are using it.
To pass the time I will keep writting this review until we get out of the que.
The reason I give this place one star instead of 0 a baby hugged my leg which was very cute.
The people here speak French which is the worst language by far.
The guy Infront of me has Spilbergen backpack which is grey the worst colour. There is a stupid looking umbrella hanging from the ceiling.
This day 2 I have memorized the add sadly the baby that hugged my leg didn't make it we had a burial for the rest of the day.
Day 3. We reached Relay a red shop in the airport entrance since I was thirsty I decided to get a drink which was 4 euro for 500mil of coke this. There is a cute baby Yoda in that shop staring at me on 50 euro we have exchange many looks I swear we are only friends. The best part is of they actually read this and understand it since I don't speak frog language.
Day 4 see the light I think it's it's over I will die alone,😭😭😭😭 Oh the people Infront of us just finished their game of Monopoly.

Arriviamo con 2,5 ore di anticipo e ci rendiamo subito conto che causa la incredibile lentezza dei controlli , pochi addetti, avremmo di certo perso il volo . Dopo ripetuti tentativi di aiuto , risposta arrangiatevi , riusciamo ad acquistare due fast truck ove la coda , anche lì c’è, sembra minore. I controlli procedono con una esasperante flemma e finalmente riusciamo a passarli passando il gate al limite due minuti prima che chiudesse. Mai più useremo Charleroi.

Today, 23/07, we arrived at the airport at about 6:45am where a huge mass of people were crowding the airport. We could not even see how to proceed to the airport security checks section where we had to go to. We sat in a queue or two, not quite sure where they went and where they ended.

At last, we decided to join the mass of people on the chance they would led us to the security control everybody had to go through.

When we reached at last the security gates, after about an hour or so, we were already late for our flight. Yet then we had to watch them failing repeatedly to push a couple of prams through the xray tunnel. They admirably kept their calm nevertheless. After all, it was not them missing a flight.

But then they stopped our luggage for some reason and placed them in a different waiting queue of luggage, we were worried we would not catch our flight. But they went on taking their time.

When our luggage time came, they began to search our backpacks quite thoroughly. Our backpacks were brushed with a few tiny wipes and next sent back to the xray machine, with a few selected objects left out in the tray for further inspection, I could only suppose.
Finally, they gave up. I was still holding my trousers with my hand since I had left the belt in the backpack. And afterwards, we had to fit everything back in by ourselves indeed.
They were just doing their jobs. Yet, all in all, the security pass took almost one hour and a quarter of our lives.

In addition, on arrival at Charleroi, a few days before, we had a different kind of experience.
Once out of the plane, we all took a long walk along a prison like wire fence, ending in a backyard parking. We walked around disoriented for quite a while not quite knowing where we were.

We decided then to climb two levels on some stairs which lead to the top of what looked like a parking building, in order to get to the higher ground, as the army calls it, to find out where we were.
Luckily we could see now the main parking where the terminals entrances and exits were and where we were expected.
Not further comments.

Aéroport vraiment très sale au niveau des toilettes. J'ai voyagé beaucoup et c'est le seul aéroport où il faut payer les toilettes. C'est honteux. Concernant le parking celui-ci juste pour déposer les voyageurs.

🚨 Aéroport de Charleroi : ça suffit ! 🚨

💥 Le seul aéroport en Europe où déposer un passager est PAYANT et où le service est catastrophique.

Vous saviez qu’à Charleroi :
❌ Il faut payer 3€ juste pour déposer un proche ?
❌ Si vous revenez le même jour, c’est 10€ pour une simple dépose !
❌ Les accès sont mal conçus, mal signalés, et les barrières obsolètes.
❌ Il n’y a aucune présence de police ou de steward, résultat : disputes entre conducteurs et files interminables.
❌ Les toilettes sont payantes (1€)… et pourtant souvent sales et mal entretenues.
❌ Il n’y a même pas de chariots pour transporter les valises !
❌ Certains jours il faut 30 minutes juste pour déposer quelqu’un. Un comble pour un "Drop Off Express"…

🔴 Pendant ce temps, dans TOUS les autres aéroports européens, il existe des zones gratuites de dépose rapide (kiss & ride), des toilettes gratuites, des chariots à disposition et une circulation fluide grâce à un personnel présent.

👉 Nous demandons :
✅ Un accès gratuit de quelques minutes pour déposer.
✅ Des infrastructures adaptées au trafic.
✅ Une présence humaine pour réguler les flux.
✅ Des toilettes et services gratuits comme dans les autres aéroports.
✅ Des tarifs proportionnés et un service digne d’un aéroport international.

Parking payant même pour déposer une personne sans s'y arrêter
Aucun garde, vigile ou force de l'ordre afin de gérer le parking qui tourne anarchie lors de période de départ et d'arrivée importante
Pas de trolley a bagages a disposition dès l'arrivée a l'aéroport pour transporter ses bagages
Toilettes payante sur tout le site et mal entretenues
Longues files d'attente du aux contrôles qui nécessite 3 heures d'arrivée avant heure de décollage pour un petit aéroport qui est en fait mal organisé et mal conçu

Worst airport CRL: Security is the slowest and most unorganized I have seen globally. The staff is just lazy, slow and incompentent. Always 6-10 staff members not doing anything but Phone (WA/Insta). Lots of people lost flights coz of 2,5 hours in security lanes - no help, even while asking the staff several times. Fast Track takes even longer than standard lines. Makes no sense to pay for all family.
-> Why not take lessons by experienced airport staff e.g. MIA, LAX, JFK, DUS, OTP or other airports with real high customer amounts, Organise the lines, Speed up the time per customer. Pre-filtering and preparation of customers as in the USA!

Parking overbooked 115% - No parking space available even though pre booked and paid months ago.

17 juli 2025.
Na het lezen van alle reviews met enige angst richting Charleroi gereden. De website en ook Ryanair gaven aan dat je het beste 3 uur van tevoren op het vliegveld aanwezig kon zijn in verband met de drukte.

We hebben de auto geparkeerd op P2, welke we van tevoren gereserveerd hadden. Slagboom ging netjes open op basis van kenteken herkenning en binnen 5 min hadden we een plekje gevonden. De looptijd was eerder 15min dan de op de website aangegeven 5 min, maar wel prima te doen en voldoende bewegwijzering.

Onze vlucht vertrok uit terminal 1. Op basis van de reviews had ik complete chaos verwacht en een achterstallig vliegveld. We hadden zelfs priority tickets gekocht omdat we bang waren dat we in die chaos onze vlucht zouden missen. Niets was minder waar, koffers ingecheckt binnen 10 min en weer 10 minuten later de douane door.

Uiteindelijk hadden we dus nog zo'n 2,5 uur de tijd voordat onze vlucht vertrok. Het vliegveld na de douane is niet mega groot, maar prima, echt vergelijkbaar met andere vliegvelden waar Ryanair komt. Even een drankje gedaan in 1 van de restaurants daar, ook dat was prima. Natuurlijk wel vliegveld prijzen, maar dat weet je van tevoren. Ook de toiletten waren die dag gewoon schoon en gratis na de douane. Overigens hebben we ook voor de douane gebruik gemaakt van het toilet, a 1 euro pp, wat je overigens gewoon met je pinpas of creditcard kan betalen. Ook deze wc's waren prima onderhouden. Op Schiphol is het over het algemeen veel dramatischer gesteld.

Dus al met al, of we hadden geluk, of sommige mensen moeten hun verwachtingen wat bijstellen. Misschien is T2 wel dramatisch, dat durf ik niet te zeggen.

Als verbeterpunt zou ik kunnen zeggen, leer ook Engels praten, maar goed, ook dat geld voor alles uit Franstalig gebied

Rien à dire de plus … déposer une personne à l’aéroport et payer. Un scandale.

De mensen aan de security waren immens onbehulpzaam. Nergens bij het boeken of inchecken stond een beperking op hoeveel vloeistoffen van 100ml je mocht meepakken. Komen wij daar aan en gooien ze zomaar de helft van onze vloeistoffen weg, zonder ons te laten kiezen wat we wouden houden en weggooien. Zo mogen wij dus leuk vertrekken naar Mallorca zonder zonnecrème, deo, tandpasta en concealer. Ik weet dat ik niet zo super Frans praat, maar dat geroddel tegen je collega’s was niet zo moeilijk te ontcijferen hoor. Sinds wanneer mag je zelfs op de luchthaven werken zonder een woord Engels te kunnen? Hier komen we niet meer terug je pense

I was charged almost double the price I had already paid online — no explanation, no response.

I booked a spot online in advance at Parking P3 Low Cost for €51 from June 16 to June 20, 2025. I have all the documents and proof of this reservation.

When I arrived, I scanned my QR code and entered the car park without issue. But when I returned and tried to exit, I was asked to pay €97 — almost double the original amount.

I have contacted customer service multiple times (at least three messages sent) and have yet to receive any reply.

This is dishonest and unjustified. I expect a refund of the difference and a proper explanation. Until now, I’ve received nothing.

Extremely disappointed by this lack of professionalism.

Quelle HONTE !!! Comme beaucoup aujourd'hui, nous avons loupé notre vol alors que nous étions arrivé, ma mère et moi même dans les délais recommandés. Des fils d'attente sans aucunes espèces de logique : Vous faîtes la queue depuis l'extérieur pour effectuer le check-in pour les bagages en soute, puis vous devez de nouveau ressortir pour effectuer une file encore plus longue pour passer la sécurité et embarquer. Quelques employés bien serviables essaient de vous conseiller, mais la plupart d'entre eux n'en ont strictement RIEN à FAIRE, alors même que vous leur dite que c'est le dernier rappel. Mieux que ça, vous arrivez devant la porte d'embarquement 10 minutes avant le vol, on vous dit que ce n'est plus possible car le pilote à a peine fermer l'avion ( nous étions 6 dans le même cas, juste pour ce vol). Par contre, ils prennent évidemment le temps de sortir vos bagages de la soute, et vous dire que vous devez repayer pour le prochain départ vers votre destination...
Et je ne parle même pas de la sécurité; 2 pompiers pour 4000 personnes. Même les forces de l'ordre présentes étaient outrés par ce qu'ils voyaient.
Alors invoquez un problème de personnel, c'est bien. Par contre si vous n'êtes pas en mesure d'assurer tous les vols, vous n'avez qu'a en proposer moins. C'est VOTRE responsabilité, pas celles des usagers qui jouent le jeu. J'espère sincèrement que des contrôles de fonctionnement seront effectués, car en plus de faire perdre de l'argent, c'est complètement dangereux en cas de malaise d'un tiers. Scandaleux.