They are still in the stone age with their 100ml maximum liquids. We travelled from Dublin where you can carry 2 l on board assuming we could travel back from Brussels with our hand luggage as is. Bu... Vis mer
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Se hva andre synes
The Federal Police at passport control decided to leave just as several flights arrived, leaving only one counter open. An hour later, they still hadn't returned, and they didn't even attempt to manag... Vis mer
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I would like to leave a negative review about the operation of Brussels Airport (Zaventem). I arrived on time for my flight, but due to very long queues at check-in and passport control, I was unabl... Vis mer
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Der schrecklichste Flughafen, den ich jemals für meine Reisen genutzt habe. Bereits die Anreise mit dem PKW leitet Sie durch ein schlecht ausgeschildertes Baustellendesaster. Im Flughafengebä... Vis mer
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Skrevet av virksomheten
In 2019, more than 26 million passengers arrived or departed at Brussels Airport, making it the 26th busiest airport in Europe.
Kontaktopplysninger
Vilvoordelaan, 1930, Zaventem, Belgia
- info@brusselsairport.be
- brusselsairport.be
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They are still in the stone age with…
They are still in the stone age with their 100ml maximum liquids. We travelled from Dublin where you can carry 2 l on board assuming we could travel back from Brussels with our hand luggage as is. But no, at Brussels airport they take anything over 100ml which is ridiculous. They took expensive creams off us, ones we brought into Brussels by air. They need to get a grip and catch up with everyone else.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Dear
Thank you for taking the time to share your feedback.
We understand your frustration regarding the current 100 ml liquid restriction, especially when travelling from airports where more advanced screening technology already allows passengers to carry larger quantities of liquids in their hand luggage.
Please be assured that Brussels Airport is actively working on the implementation of new security screening technology.
The aim is to further modernise our security process and, in the future, move away from the current 100 ml liquid restrictions.
While this change will unfortunately not happen overnight, investments are being made to continuously improve our airport facilities and passenger experience wherever possible.
We appreciate your comments and understand the inconvenience this situation may have caused.
Feedback such as yours helps us identify areas where improvements are most important to our passengers.
Thank you for your understanding, and we hope to welcome you again at Brussels Airport in the future.
Kind regards,
I would like to leave a negative review…
I would like to leave a negative review about the operation of Brussels Airport (Zaventem). I arrived on time for my flight, but due to very long queues at check-in and passport control, I was unable to board my plane.
The organization at the airport is very poor: queues move slowly, there is a lack of staff, and the processes are badly coordinated. The wait at passport control in particular was extremely long, which caused me to miss my flight.
I was traveling on a holiday that I had paid a significant amount of money for, and in the end my trip was ruined due to problems at the airport, not because of my own fault. I am very disappointed with this level of service and organization.
4. juli 2026
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Svar fra Brussels Airport
Dear Iryna,
We have received your message and have read it carefully.
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen that—due to limited capacity or a high number of arriving passengers during busy periods—waiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards,
Brussels worst airport
Brussels airport is worst airport I have been to the passport control is a nightmare the staff are so unhelpful people missing their flights and no one was help them or giving them information
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Dear
We have received your message and have read it carefully.
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen that—due to limited capacity or a high number of arriving passengers during busy periods—waiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards,
Worst experience especially with the…
Worst experience especially with the immigration. Took more than 3 hrs to pass through immigration. There is only one washroom located at the end of the corridor and no water facilities too. Probably the worst airport in the world
28. juni 2026
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Svar fra Brussels Airport
Dear Mohammed,
We have received your message and have read it carefully.
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen that—due to limited capacity or a high number of arriving passengers during busy periods—waiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards
Der schrecklichste int. Flughafen Europas
Der schrecklichste Flughafen, den ich jemals für meine Reisen genutzt habe.
Bereits die Anreise mit dem PKW leitet Sie durch ein schlecht ausgeschildertes Baustellendesaster.
Im Flughafengebäude werden Sie von einer unübersehbaren Anzahl von Pennern begrüßt, die auch die Toiletten belagern.
Der Check-in verläuft normal, allerdings sind seit gut einem Jahr keine Koffergürtel mehr zulässig.
Endlose Staus bei der Sicherheitskontrolle und anschließend auch bei der Passkontrolle. Die E- Gates werden von den falschen Reisenden aufgesucht und dadurch ständig blockiert.
Die Einreise bietet das gleiche Chaos und irrelange Wartezeiten vor der Passkontrolle, besonders wenn morgens die Afrikaflieger kommen.
Allerdings kompensiert der Flugpreis im Verhältnis zu FRA oder DUS den ständigen Ärger in BRU.
In den letzten 2 Jahren bin ich 11 mal Fernstrecke nach Fernost von BRU geflogen.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Thank you for taking the time to share your feedback. We are sorry to read that your experiences at Brussels Airport have not met your expectations and that you encountered several inconveniences during your travels.
We understand how important clear signage, smooth passenger flow, and a comfortable environment are for a pleasant journey. Your comments regarding access to the airport, waiting times at security and passport control, and the overall organisation are taken seriously and will be shared with the relevant teams for further review.
Regarding waiting times, these can unfortunately increase during peak periods due to higher passenger volumes and necessary security and border control procedures. Together with our partners, we continuously work on improving processes and staffing to ensure a more efficient flow while maintaining the required safety standards.
We regret that your overall impression of the airport has been negative and hope to provide you with a better experience in the future.
The Federal Police at passport control…
The Federal Police at passport control decided to leave just as several flights arrived, leaving only one counter open. An hour later, they still hadn't returned, and they didn't even attempt to manage the crowd when things became disorderly. One officer simply shrugged and said, "It's normal." They clearly don't care. Missing your flight because of this isn't worth the risk. Avoid it like the plague.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
Unfortunately, your experience was caused by a combination of circumstances. At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. At the same time, on that specific day, there was a staffing shortage within the Federal Police, who are responsible for carrying out these border controls.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Hôtesse irrespectueuse !!!
Bonjour,
Je souhaite signaler le comportement totalement inacceptable d’une hôtesse blonde aux cheveux courts présente à l’aéroport de Bruxelles Zaventem le 21/06/2026 à 3h30 (Check in 5)
Alors que nous lui posions simplement une question, cette employée s’est montrée particulièrement agressive et méprisante. Elle nous a parlé sur un ton très élevé, allant jusqu’à nous traiter de « bêtes » devant d’autres personnes.
Lorsque nous lui avons demandé de nous adresser la parole avec davantage de respect, sa réponse a été encore plus choquante : elle a affirmé que, parce que nous étions beaucoup plus jeunes qu’elle, elle ne nous devait aucun respect et que c’était à nous de lui en témoigner.
Un tel comportement est indigne d’un personnel en contact avec le public. L’âge n’autorise ni l’arrogance, ni les humiliations, ni le manque de professionnalisme. Le respect est mutuel et devrait constituer la base de toute interaction avec les voyageurs.
Nous espérons que cette situation sera prise au sérieux et qu’un rappel des règles élémentaires de courtoisie et de respect sera effectué auprès de cette employée afin qu’aucun autre passager ne soit confronté à une telle attitude.
Cordialement,
Lola MAUTERLÉ
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Le respect mutuel est en effet essentiel dans toute interaction, et ce d’autant plus dans un environnement accueillant du public international.
Nous souhaitons toutefois vous informer que les opérations de check-in sont gérées par les compagnies aériennes ou leurs sociétés d’assistance. Cela signifie que le personnel présent au comptoir agit pour le compte de la compagnie aérienne avec laquelle vous voyagiez.
Dans ce contexte, nous vous invitons à prendre contact directement avec votre compagnie aérienne, qui est la mieux placée pour traiter votre plainte et prendre les mesures appropriées.
Par ailleurs, même si ce personnel ne dépend pas directement de Brussels Airport, nous prenons ce type de signalement très au sérieux. Votre message sera transmis aux partenaires concernés afin de rappeler l’importance d’un comportement professionnel, respectueux et adapté envers tous les passagers.
I had a very unpleasant experience with staff members and boarding check
I had a very unpleasant experience with the boarding staff at Brussels Airport (Zaventem) on 20/06/2026 while travelling on Ryanair flight FR5233 to Girona.
My husband and I had deliberately selected seats 25D and 26D so we could sit close to each other. We arrived at the gate near the end of boarding to avoid standing in a long queue. When my boarding pass was checked, one staff member suddenly told me I did not have an assigned seat and sent me to another colleague.
The second staff member attempted to scan my boarding pass, which clearly showed seat 25D. When it did not scan properly, she immediately started speaking to me in French. I am a Latvian citizen travelling with a Latvian ID card. While I am learning French, I am not fluent and could not understand what was happening. Instead of checking whether I spoke French or switching to English, she continued speaking French and used dismissive, condescending gestures.
When I politely asked her to explain in English, she simply told me to stand aside because I was supposedly holding up the queue. This was despite the fact that there was only one family behind me. I was left standing there for about five minutes with no explanation while departure time approached, making an already stressful flying experience even more stressful.
What frustrated me most was the lack of communication and empathy. I was repeatedly told that I had no seat, despite my boarding pass clearly showing one. Then, once there were no passengers left waiting, the staff member suddenly decided to try scanning my boarding pass again. The issue was resolved in less than a minute.
However, instead of receiving my original seat, I was reassigned to seat 11C, far away from my husband. No explanation was provided as to why my original seat had been removed or changed.
Mistakes can happen, and technical issues can occur. My complaint is not about that. It is about the way I was treated: the rude attitude, the refusal to communicate clearly in English at an international airport, the lack of explanation, and the feeling of being treated as though I had done something wrong when I had simply followed the instructions on my boarding pass.
Passengers deserve to be treated with respect, especially when dealing with unexpected issues. Unfortunately, that was not my experience at Zaventem Airport.
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Thank you for taking the time to share your experience with us. We are very sorry to read about the situation you encountered during boarding and understand how stressful and upsetting this must have been.
Please allow us to clarify that boarding procedures, including seat allocation, boarding pass validation and any last-minute seat changes, are entirely managed by the airline and their handling agents. As your flight was operated by Ryanair, they are responsible for the processes and decisions taken at the gate.
For a detailed follow-up on your case, including the change of your seat and the handling of your boarding pass, we kindly recommend contacting Ryanair directly. They will be in the best position to investigate what happened and provide you with further clarification or a possible resolution.
Schande voor het land
EEn absolute schande deze luchthaven. Voortdurend stakingen (vandaag 15 juni voor de zoveelste keer), geen communicatie bij vertragingen
Opdoeken dit gedrocht.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Het spijt ons om te lezen dat je ervaring op Brussels Airport zo negatief was. We begrijpen dat stakingen en een gebrek aan duidelijke communicatie bij vertragingen bijzonder frustrerend zijn.
Stakingen zijn situaties die buiten de verantwoordelijkheid van de luchthaven zelf vallen en worden vaak georganiseerd door externe partijen. We doen echter ons uiterste best om de impact voor reizigers zo beperkt mogelijk te houden en om zo transparant mogelijk te communiceren via onze beschikbare kanalen.
We nemen je feedback over communicatie zeker ter harte, want we beseffen hoe belangrijk het is om passagiers tijdig en correct te informeren.
Bedankt om je ervaring met ons te delen.
20 minutes walk under the rain from terminal to rental car garage.
I walked at least 20 minutes at a brisk pace from my arrival gate to the car rental parking garage, which required leaving the terminal building (very poor and approximate signage), then walking under a walkway with large potholes and rainwater dripping from the canopy, then arriving to a spot where large roads converged around a roundabout, with no pedestrian traffic lights and only crosswalks, under the rain. Once crossed this intersection full of cars zipping by, I reached the building. Again very spotty signage. I took the elevator to the 3rd floor. I figured I must have been the stupid one who missed the signs for a shuttle because it is inconceivable that an international airport that advertises itself as at the center of Europe would not have such service. I asked the employee at the counter and she told me no, there is no shuttle, "they are building a tunnel very very fast, it will be ready next year" as if that thought would provide a solution to the rain that my clothes had already been collected. I asked if there was a shuttle from the garage to the terminal (I am dumb indeed). NO. When I return the car I will have to make sure I have a big umbrella with me. BY THE WAY, now that I think about it: I only had a backpack and a carry on. If I am not wrong, you cannot take a baggage cart on the covered walkway, you must leave it in the terminal. That must mean that if you have check-in bags you must carry them by yourself from the gate to the garage. I can imagine what a great fun that must be.
In addition, the Eurocar employee gave me the keys for a car that was not in the designated spot on the first floor. I had to walk around pressing the key button until I saw lights go on on a car hidden in a different row. I went back up the 3rd floor to report it to the employee, thinking I was doing them a favor. The response was, literally: "Oh yeah, "THEY" must have made a mistake. It happens sometimes." My reply: "Well, it should not happen." Counter-reply: "You are not the first one" (which basically mean f***k you.) I expected at least 'sorry that happened.' Clearly, I am stupid.
Last: or maybe all this confirms what the rest of Northern Europe thinks about Belgian people. Not the sharpest blade in the drawer.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your experience and understand how frustrating it must have been to walk to the rental car facilities in poor weather conditions and with limited signage.
At Brussels Airport, the rental car facilities are currently located within walking distance of the terminal. We acknowledge that the route may feel long, especially in adverse weather, and we regret that your experience did not meet your expectations in terms of comfort and clarity of directions. Your comments regarding signage and the walking conditions are very valuable, and we will share them with the relevant teams to help improve the passenger experience.
We are also sorry to hear about the service you experienced at the rental desk. While rental companies operate independently, this is certainly not the level of customer service we expect on our premises, and we will pass on your feedback to the company concerned.
Thank you again for your feedback, as it helps us identify areas for improvement.
Long queues for non-Schengen (1h++)
Long queues for non-Schengen (1h++), has been like that for years, despite more intercontinental flights arriving, nothing ever changes, totally inefficient, avoid unless you have no other option.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Worst and long queue bad service
Worst and long queue bad service
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
In den frühen Morgenstunden landen drei…
In den frühen Morgenstunden landen drei Maschinen gleichzeitig- lange Schlangen und lange Wartezeit, lange Wege von B zu A. Einige haben Anschlussflug verpasst, auch weil niemand zufriedenstellende Auskünfte geben konnte. Dann ist nicht klar visualisiert, deshalb in den Massen nicht zu erkennen, wo für EU- Bürger die Passkontrolle ist.
Dann ist irritierend, dass in der App das Gate des Anschlussfluges genannt wird, aber nicht auf den Anzeigetafeln.
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Horribly run
Horribly run, 2 customs agents taking their sweet time while people left and right are missing their flights. Why tf are there only 2 people working with hundreds of people in line. Absolute idiots
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Dear passenger,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience at border control and the waiting time you encountered. We understand how stressful it can be when queues are long and there is a risk of missing a flight.
Security and customs operations are managed by the relevant authorities, and staffing levels are adjusted based on operational demand and peak traffic. That said, we recognise the importance of efficient passenger flow and we regularly share feedback such as yours with the responsible services in order to support improvements.
We regret that your journey through the airport did not meet your expectations and we appreciate you bringing this to our attention.
Kind regards,
Needs major updates
Needs major updates. Checked in online only to queue 40 mins to drop bags off. No difference to old check in queues.
Still using old scanning tech and metal detectors, so that's liquids only under 100ml and in separate bag, tech in a separate tray etc, and had to go through twice as the first scan wasn't good enough.
I arrived at the airport 2 hours before my flight departed, and arrived at the gate just before it closed.
For a major Capital, supposedly the central hub of Europe, it's pretty shocking by today's standards.
Invest in your airport Brussels.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Dear Tom
We appreciate you taking the time to share your feedback with us, as it helps us continually improve the quality of the services provided at the airport.
Kind regards,
Non è possibile che alle ore 20.00 sia…
Non è possibile che alle ore 20.00 sia impossibile mangiare anche un croissant perché dicono stanno chiudendo.Effettivamente alle 20.30 chiudono tutti.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Dear Massimo
Thank you for taking the time to share your experience. Your feedback is invaluable and helps us further improve the services offered at the airport.
Kind regards,
Pessimo aeroporto personale scontroso non sanno parlare italiano
Pessimo aeroporto personale scontroso
Aperto il troller messo a soqquadro nessuno che parla italiano pessima esperienza mai più
24. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Dear
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration. Feedback like yours is very valuable, as it helps us identify where improvements can be made in our processes and services.
We would like to inform you that assistance at the airport is always available in the national languages and in English. However, Italian is not one of the national languages, and therefore we cannot always guarantee assistance in that language.
Thank you for your understanding.
Kind regards,
Appalling airport, glacial immigration.
Appalling airport. Queue for immigration is huge, the officials all move at a glacial speed. Why in the home of the EU does the airport not allow E-gates to be used for British and other nationalities? Most other EU countries allow E-gate entry and exit.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Dear Mandy,
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen that—due to limited capacity or a high number of arriving passengers during busy periods—waiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards,
The new “check-in for free” scum
They will invite you to check-in your luggage for free and have you pay if it exceeds a few grams. As if the price of the ticket was not high enough 😤
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Dear Sara,
For this request, we recommend contacting your airline directly.
Kind regards.
Lors de la vérification des passeports…
Lors de la vérification des passeports à l’aéroport de Bruxelles, nous avons été témoins d’un comportement particulièrement déplacé de la part d’un policier affecté au contrôle frontalier. Celui-ci s’est adressé à une dame âgée de plus de 70 ans, en fauteuil roulant, avec un ton empreint de mépris et d’arrogance, simplement parce qu’elle ne maîtrisait pas parfaitement le français. Il lui a notamment déclaré :
« Vous ne parlez pas français ? Mais il faut étudier, madame, il faut aller à l’école. Ici, on est en Belgique, on parle bien français. »
Cette attitude nous a profondément choqués, tant par son manque d’humanité que par l’humiliation infligée à une personne âgée et vulnérable.
À notre retour de vacances, nous sommes malheureusement tombés sur le même agent, qui réprimandait cette fois un couple d’apparence étrangère voyageant avec leurs jeunes enfants. Sur un ton tout aussi condescendant, il leur reprochait de partir en vacances en dehors des congés scolaires, affirmant qu’« en Belgique, on ne fait pas ce qu’on veut » et que « l’école est obligatoire », sans même connaître leur situation personnelle leurs enfants pouvant très bien être instruits à domicile.
Au cours de cette attente, nous l’avons vu s’adresser à plusieurs voyageurs avec le même dédain manifeste. Une employée de l’aéroport a même pris l’initiative de nous faire passer à un autre guichet afin que nous n’ayons pas affaire à lui, tant son attitude était désagréable et inappropriée.
Un tel comportement est indigne d’un agent représentant l’autorité publique dans un lieu international accueillant des voyageurs du monde entier.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brussels Airport
Bonjour,
Merci pour votre message.
Pour ce signalement, nous vous conseillons d’introduire directement une plainte auprès du Comité P.
Cordialement,
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